HDFC Bank Complaints & Reviews

Credit Card — refund

Dear Sir,

Ref; cerdit Card no:[protected]

With reference to th above and sorry to inform you that so far you have not credited amount Rs.2541.00 while IRCTC has already refund due for the cancellation on 12.03.2009 vide PNR no.[protected].

I request you to reverse the amount Rs.2541.00 in above noted credit card.

Regards,

Jitendra Parekh

Hello Mr. Manoj.

Please write to [protected]@hdfcbank.com with you contact details, credit card details and Ref id TTU[protected]. Will get in touch with you shortly. Please mention the Ref id in the subject of your email.

Bejoy
HDFC Customer Assistance

HDFC Credit Card — collection executives harrasment

I had payed my last HDFC payment of 1898 vide cheque 867266 and this was payed late because i was not getting my statements in time. After repeated requests only one executive called me and told my outstanding with late payment of 400rs. when i told about the non availability of statement, he told the late payment will be waved off and i have to pay the rest 1898 which i have done on the next day. I informed him that i need to close the card for which he told that he will sent an executive for collection of the card and giving me the settlement letter. It has never happened and i never used HDFC card after that .


Now for the past 3 weeks for my surprise i am getting regular calls from HDFC collection dept telling that i have an outstanding of 3000 rs and need to be payed. When i asked for the details they are not willing to give and started abusing me telling that they can collect the payment either from me or from my parents. None of the cutomer care executive are giving me the higher authority number so that i can explain him the problem.

My card no is :[protected].

Request the authorities to advice where to go on this issue.

Hi
My self mukesh kumar singh
i have a card og hdfc bank i have a purchsed of rs-6650 i want to paid this amount in installement and i have forwarded a letter regarding this matter and wrote mail several times but i have not any reply from hdfc bank card' executive . when i am callinh him through phone no[protected] then they are not facing with politness.Now i am very iritate plz help me...

My card No is-[protected]

Hi,

I am facing the same kind of problem with HDFC(Hyderabad ).
I am not in India currently, but they are calling and going to the address and Harrasing our Old parents.
I sent soo many mails and I called but they are not ready to talk on settlement.
What can we do reg this.
Can we do something legally?
Can we put a Police case on them???

HDFC — Credit card collection executive

Ref Credit card no-[protected]

With reference to the above mentioned credit card No this is to inform you that I am using the credit card of HDFC bank since July 2008. Due to some financial crisis this month my payment was not in time. Since the beginning of the month I am telling that I will pay before month end. Today morning at 11.55 a.m I received a call from 8 No. N.S.Road, Gillander House, Phone no.[protected] . The lady who called me she does not have minimum sense of language who did not disclose her name and introducing herself as senior executive. She called at my home and told my mother that I’m doing “ayashi & furti” with so many people by using my credit card. And I have kept so many body guard for not paying the money. Continuously she was calling in my mobile and residence number and giving threat.

Hello Mr. Parab.

Please write to [protected]@hdfcbank.com with you contact details, credit card details and Ref id TTU[protected]. Will get in touch with you shortly. Please mention the Ref id in the subject of your email.

Bejoy
HDFC Customer Assistance

HDFC BANKING SERVICES — FALSE PROMISES

I have salary account with HDFC, though I had to open the account much against my wishes when I joined this company. I received an message one day saying that I can avail personal loans with no documentation as I have an account with HDFC. I fell into that trap and approached my home branch at Surya Kiran bldg. for the same. I met up with one of the executives Mr. Giri, who promised me that he will have the loan disbursed in 3 working days and I need not give any proof. I did inform him that I need this loan only for a month and he assured me that I can close this in a month without paying any foreclosure charges and that my PL can be converted to Home Loan. After a month when I i.e. end of Jan they tell me that there is this is lock in period and I will not be able to close my loan and should I wish to I will have to pay the interest for the next 6 months plus 4% prepayment penalty. When I told the Manager about what Mr. Giri had promised, he said sorry these are bank policies. Where did these policies go when the loan was given to me?? I went to the bank one day to withdraw cash and had to wait for 15 minutes at the counter the reason being there was no cash in the bank!!!
Today after completing 7 months payments I went to the Green Park Branch close the loan account I was shocked to hear from them that I will get an NOC after 25 days. If the cheque gets cleared in 2 days why should it take 25 days for an NOC. The other option is if I do need one urgently then I need to pay 50 Rs. and I will get an NOC in a week's time. My question is - if the bank can give an NOC in a week time then why do I have to wait for 25 days. Is this priority banking???
On the other hand I went to a Nationalised bank today and I realised that everything was so smooth and the staff were so courteous.
I have asked my company to move my salary account from HDFC as I am fed up with the shordy service provided by them.

Dear Ruchika,

We have received your email written to our Credit Card Team with Reference Number: HBL=[protected] on January 13, 2013. You will receive a reply to your email soon. We request your patience in the interim.

HDFC Customer Assistance

Your bank harrass by returning cheque due to signature differ. particulalrly Vadodara clearing office. I paid delayed payment chareges when one of my cheque returned which was drawn on favour of standarad chartered bank for clearing montlhly dues of credit card. Cheque was simply return for signature difference. which i think may be slight differ. I paid penalty and other charges of Rs.890/- for mistake of HDFC local clearing house of vadodara.Please check up Cust ID 25168595

Copy of complain send to [protected]@hdfcbank.com detailed hereinbelow:

Complaind registered vide MUM150244

Following is summarised complain:

(i) statement should prominently read as Accounts status: Salary or Regular salary or Zero salary in place of Regular Accounts ( Logic already conveyed/talked with your phone banking officer dtd 19-5-10 at 19.30 hrs. please get tape and hear)
(ii) Nominee details shown unregistered why when all details filled up at the time of account open in form .I will not go to bank for this and will go to court. Find form from your branch only.
(iii)Provide TOLL FREE NUMBER to connect with HDFC on phone customer loose money
(iv) Want to register for cheque book but your menu on customer care is not simple.I phoned number of times and wasted money
(v) I could not access netbanking due to change for security by HDFC. KIndly help me urgently so that I can do transactions online.
(vi) necessary screen shot as desired and advised by your phonebanking officer is attached for ready reference. please help

HDFC Bank — Poor Service

The very first thing I would like to say is, your service sucks. You guys need to have a bowl in hand, stand in front of ICICI bank and beg for banking knowledge.

I had given a request to break my FD # ***1600 (Customer Id # 8946253) about a month back at HDFC electronic city Bangalore branch.

The very first day the lady at help desk took the filled form and assured me that the amount will be credited to my account (Acc # ***3862) within three days.

After a week when I visited to branch I was told that I need to submit an ID proof and I was promised that they will process it on the same day.

Again after a week when I visited the branch, A senior guy (ABHIJEET MUKHERJEE, Empl # A9497) told me that the lady at help desk is new to bank, she doesn’t know the procedure. The guy again took the form and assured me that it will be processed on the same day.

Again I got a call from mr. ABHIJEET MUKHERJEE saying that there is an overdraft that you need to close and it’s my mistake, he asked me to visit the branch again. Once I reached the branch I was informed that the OD is in some other branch so they can not close it.

After discussing with senior folks, again mr. ABHIJEET MUKHERJEE took the form and assured me that they will process it on same day.

After few days when I visited the branch, I was told that it would take another 10 days.

And now after days there is no update on the same.

It looks like a story, it’s how HDFC is treating customers,
After reading all this, will you please answer my following questions.

1> Do you really return customer’s money deposited in FD.
2> How much time generally it takes.
3> Is there any mechanism in place so customer can be kept informed about their requests and they don’t have to visit the branch again and again.
4> Was it really my mistake that forced me to visit the branch five times. Shouldn’t the personal banker knowing the procedure. Probably it was, I opted for HDFC when I had options for CITY bank and ICICI bank.
5> When can I except the request to be process. Should I wait for a year or so.
6> Can you fire mr. ABHIJEET MUKHERJEE Empl # A9497 for harassing, misguiding customers.


I would be posting this to multiple forums. I'll try my best to let others know about the kind of service HDFC bank proving to it's customers.

Thanks,
Sanjiv Katiyar

BP Oil International Limited
[protected] sanjiv.[protected]@uk.bp.com

I'd been in same situation earlier. Better you go with other banks.

Today I visited the branch. I asked for complained form, I was told that they don't have the for. It's strange. They have the complained box. but don't have the form.

We have current account with HDFC sunam branch .It takes about to 2-3 hours to get the funds transfer from one account to another account. Today we have given a cheque for transferring the funds to our Dhuri Branch at about 1.30 pm upto 3.15 pm the cheque was lying unattented and no transfer of funds was done.
Nobody is listening to the problem.

From :
MUTHOOT FINANCE LTD.
SUNAM BRANCH
PH:[protected]
A/C NO: [protected]

Dear Mr.Gaurav,

We need more details like your insurance policy number or your contact details to resolve your query/complaint.

For any queries please feel free to call our Toll-Free:

[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )


Regards,

HDFC ERGO General Insurance

Dear Mr. Gaurav,

We await your revert with your contact details, kindly share the same within three days so that we can resolve your issue at the earliest.

Regards,
HDFC ERGO General Insurance

Dear Mr.Gaurav.,

Since we haven't received a response from you, we take this query to be resolved.

For any queries please feel free to call our Toll-Free:

[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )


Regards,

HDFC ERGO General Insurance

HDFC Bank Ltd — FRAUD CREDIT CARD TRANSACTIONS

i have recieved a new upgraded gold credit card from hdfc bank having credit card no [protected].after recieving this new card I was told to throw awqay my old card as that card was blocked and use this new card.I made a transaction with my new card and after that I threw away my old card by breaking it out.then I found on 6th April 2010 many fraudulant transactions are being made using my old card.immediately when I came to know for the same I blocked my new card and came to know that my old card was still in an unblocked condition.
i complained many a times for the same to hdfc bank but they are constantly blocking my savings account of hdfc and deducting money from it

Sir please help me out....................

Dear Sir,

I am a HDFC bank credit card holder. i have been using it since 3to4 months and make all the due payment before due date.

Since i have been using the HDFC bank Titanium International Credit Card (Master Card) No. [protected] for online purchasing (internet) also but was limited to purchase of railway tickets and payment of mobile (Airtel) bills.

Dispute:

One fine evening i,e. on 12th Dec 2011 i received a message alert from LM-HDFCBK at 4.02pm nforming me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.


Knowing the fact, credit card no. [protected] was with me and I was out of town, I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement. Details are

Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]


As soon as i was back in town i documented the same information on 16th Dec 2011 by writing email to customerservices.[protected]@hdfcbank.com and requested them to initiate investigation to catch realy culprit and also mentioned them to file a complaint under cyber crime. following is the content of email which was sent to customer care

________________________________________________________________________________...⇄
Dear Officer,
This is Vedprakash yadav having HDFC bank Titanium International Credit Card (Master Card) No. [protected].
This is to document that I had informed you through customer care number ([protected]) about two fraud transactions which were made through my aforesaid credit card. Details are:
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
Brief: On 12th Dec 2011, I received a sms from LM-HDFCBK at 4.02pm informing me transaction of Rs. 25050.23/- made through my credit card no. [protected] at Riga at ldz. Ticket and while I was going through the details, I received one more sms from LM-HDFCBK at 4.05pm informing me of transaction of Rs. 8885.62/- made through my credit card no. [protected] at Riga at ldz. Ticket total Rs 33935.85/-.
Knowing the fact, credit card no. [protected] was with me and I was out of town (Uttar Pradesh) I was startled to read the aforesaid information of two fraud transactions. I immediately called HDFC credit card customer care service at ([protected]) and revealed the same information to Ms. Nisha (HDFC bank customer care representative). Ms. Nisha blocked the credit card no [protected] and taken a request of replacement.
Keeping in mind, I never shared my credit card details with any one, such fraud transaction is still improbable?
On 14th Dec 2011, I received new HDFC bank Titanium International Credit Card (Master Card) No. [protected]. I thank you for your prompt action.
I would like to mention here that I am not liable for any payment against this fraud transaction since it was indeed fraud transaction and being a responsible and genuine customer I informed HDFC immediately.
I request you to confirm me the waiver of Rs. 33935.85/- at earliest.
________________________________________________________________________________...⇄


As a reply to my email dated 16th Dec 2011, HDFC bank without investigation, held me liable for the payment. i reverted to their email on 20th Dec 2011 following is the content of email which was sent to customercare

________________________________________________________________________________...⇄
Dear Officier,

Firstly, I am literally puzzled to see your trailing email, now I suspect whether you have read my email or not because in my earlier email I have explicitly mentioned that the said transaction came to my notice only after receiving SMS to my mobile from LM-HDFCBK. I did also mention you that the transaction was fraud transaction and you can approach Cyber-Crime team to catch culprit.
Secondly, if you get time to read my email carefully please glance at the para no. 5 where I questioned you that how this transaction is possible since I have never shared my credit card details to anybody.
Further, you should appreciate that on receipt of transaction information through SMS from LM-HDFCBK, I immediately lodged my complaint to customer care number. Once again, writing below customer care executive name and other details for your perusal.
Name of customer care representative - Ms. Nisha
Date & Time - 12th Dec 2011 at around 4.25pm
Reference No. - [protected]
I received another credit card (replacement) Ms. Bhakti (HDFC representative) who handed over this card, clearly confirmed that I am not liable to pay for this fraud transaction.
Your trailing email has forced me to think about your intention of forcing me to pay for fraud transaction inspite of all the clarification. You should find out how this transaction happened and if required should lodge complaint under cyber crime.
Please clarify soon so that I can may my last bill payment which something around Rs.2000/-.
________________________________________________________________________________...⇄

HDFC bank again held me responsible for the payment, therefore i approached senior managment and requested them to resolve the issue

Following is the content of email which was sent to senior management on 30th Dec 2011

________________________________________________________________________________...⇄

I have been very honest with you since I started using your credit card. As far as payment of any fraud transactions is concerned please be intimated that i am not liable for the payment.

Being a responsible customer as soon as I received the intimation of this fraud transaction i immediately informed your customer care.

Further, I repeatedly informed you that it is undoubtedly hacker’s job and you must investigate it but it appears that you just wish to force customer to pay the money though he is not liable.
I wish to inform you that I am not liable for the payment and as a responsible customer I did my part of the job by intimating you immediately.

I again say, I am not liable for the payment and I shall not pay it.
Your approach of forcing me to pay the money which I never used will put me in mental agony and nothing more.

You can go through the history of previous transactions which have been done through my card; I have always paid the due money before the due date. My only online transaction was with Indian Railway and why can’t you look on the other side that while I was doing online transaction with Indian Railway some hacker must have done something wrongful act to pick my password…

Your prejudice approach will compel me to take legal help to get this resolved…
I again repeat, Instead of blaming customer, please do the investigation with intention to dig out the culprit so that your other customers are not suffered with the same problem.

I hope you shall not encourage to discourage the customer to be in relationship with HDFC.

Awaiting your positive response.
________________________________________________________________________________...⇄




My all hope is now on your without prejudice decision


Regards
Vedprakash
[protected]
[protected]

Dear Mr Yadav,

We're sorry to know that you have had an unpleasant experience with the bank recently. However, we assure you that we will look into this from our end and assist you. Our team has made a note of your concerns and will respond to you soon. In future, if you have any concerns regarding this issue, we request you to write to [protected]@hdfcbank.com with the reference number TTU[protected].

Regards, Customer Assistance, HDFC Bank

On 29/10/2012 22:51, I received two SMS saying that my credit card has been used for transactions -
1. Frankfurt at Luthansa - Rs. 91,697.37
2. MRS BS Cupboard at Pekin - Rs. 110.96

Please note that there was no confirmation from me before approval of this transaction.

I confirm that these transactions are fraudlent and I haven't participated in any of these transactions. I also confirm that I have my credit card with me. On calling HDFC customer care, they blocked the credit card immediately but, asked me to fill cardholder dispute form and drop it in the given drop box (which I don't have receipt). I am not seeing any progress on this as this form is yet to reach Chennai and then investigation will start. They are even not ready to hide disputed transaction from the next bill.

Its a huge amount have lost my peace of mind and hence, reporting this complaint.

Harsh
[protected]

I have raised FIR against the theft as HDFC guys expect "7 working days" for cardholder dispute form to get accepted.

Surprisingly, I got the email statement today and the transaction wasn't hidden from there. In fact, the amount was Rs 92926.29
At the moment of fraud, I asked them to cancel the credit card. But, they issued a new credit card and charged extra Rs 3654.42 on name of various fees and taxes.

I have got the card blocked due to frequent fraudulent actions on HDFC credit card.

I have tried contacting the hdfc services for multifactor authentication, but it seems that multifactor authentication is not available.

HI HARESH
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3

Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me [protected]
YEH MARA SATH BE HOU HAI . ENTROPAY.COM LONDAN OF RS18810.91

Same story continues with HDFC Bank credit card and best buy o[censored]sa. There seems to be very strong connection between this bank and this merchant, I would call connivance even! There are so many leaks of HDFC card numbers with bestbuy.com and best buy and hdfc are just sitting pretty!!!

There has been a credit card fraud involving my HDFC World master card yesterday with number 5523 xxxx xxxx 5997 at BEST BUY RichFIELD. I received SMS as card having used for Rs 22998.04 in RICHFIELD, USA at BEST BUY on 22nd January 2013 thrice at Indian Standard time 19.34.04, 19.38.04, 19.41.44

An amount of Rs. 333 was debited from my account by HDFC on a FAILED transaction to CCAVENUES India Ltd. on 05/05/2011 with Chq./Ref. Number 4535. However the online transaction had failed. This money has not yet been credited back.

An amount of Rs 2761.67 was debited in two consecutive months June 2011 and July 2011 against a medical policy of HDFC ergo for the policy of Mr Asoke Adhikary. The transaction was done by me through the mobile on the request of HDFC ERGO call center executive. But the same policy was not enrolled with HDFC ERGO till date. I have contacted many times to the concern customer care of Credit card department and HDFC ERGO. But every time I am disappointed by their approach to solve the problem. Till now the total amount deducted from my credit card account having the card No. [protected] is Rs 5523.34 without issuing any policy. Kindly Help...

Failure in cash withdrawal balance deducted

I used SBI ATM DEBIT card (account number [protected] ICHAPORE STATEBANK OF INDIA IFSC-CODE SBIN0001797 branch ICHAPORE,24 PARGANAS,WB. Account holder (SANTANU DUTTA) to withdraw amount Rs. 3000 two times on 24 September 2012 around 11:42 from HDFC Bank ATM(SIACPG74) JAGATDAL. The balance has been deducted from the account but no cash withdrawal was received. The machine did not respond any error. I was in doubt regarding the improper insertion of card that compelled me try three times. I did not receive any slip or written proof for the failure by the HDFC ATM machine. I have lodged the complain to SBI consumer care office. I request you to please refund the amount to the account number as soon as possible.

Yours Sincerely,
SANTANU DUTTA
MAIL – [protected]@yahoo.co.in

Dear Customer,

We regret the inconvenience caused to you. We will assist you with your concerns. Please write to [protected]@hdfcbank.com with your account and contact details, transaction details and reference number TTU[protected] from your registered email address. We will get in touch with you over your concerns.


Regards,

HDFC Bank Customer Support

Hello Mr. Pandey,

We will look into your concern and get back to you shortly.

Anay
HDFC Customer Assistance

Hello Mr. Pandey,

I confirm that the said transaction amount has been reversed in your account. Request you to contact the merchant for any discrepancy in the amount reversed.


Anay
HDFC Customer Assistance

Complaint Number: 926580
I tried to withdraw money from my account on 22/06/2015.The ATM transaction got timed out, but still amount was been debited from my account.As they informed the amount will automatically credited back to my account I waited Till 27/06/2015. And then raised a complaints regarding this. Where the representative informed me usually it takeS 5businesses days to be credited back. So again I waited till today 1/7/2015. It's so ridiculous that I still haven't got my money back and worst part is representative today stated that it will take 7more days from d day I made complaint. Why should I wait for such a long time for nothing I did. Mistake is in your part that even after timed out the money was debited which I never got. How come HDFC is so slow in processing such a small issue.