HDFC Bank Complaints & Reviews

Please note my name is Shuchi Sharma and my credit card number is ending with **** **** **** 1099.

It is very dissapointing and unfortunate that I am the victim of FALSE COMMITMENTS made by the staff of HDFC Bank.

It's been almost a month calling and requesting customer care for the solution but have NOT got any solution till yet.

It is embarrasing to have a problem with HDFC bank inspite of the fact that I am a saving account holder for last 4 yrs.

I am sharing the false commitment made by HDFC employees:-

HDFC staff Neha (name told to me) called me and somehow convinced me to take the credit card on the basis of 3 points:
1) The card AMC will be approx 275 +taxes.
2) The card with the limit of 2.50 lac.
3) I can convert all my purchases into EMI through calling HDFC bank.

Unfortunately, it was totally opposite :-
1) The card AMC charges were approx 400+taxes
2) The limit is only Rs 50,000.
3) NO EMI option from the bank.

Moreover, the HDFC Staff member who collected my papers did not allow me to fill the form..he just took the signatures and told me that he will fill up the form in the bank as he does not have the time and has to reach office asap.

I have called Cutomer Care, Grievance department and spoken to N number of HDFC executives and Manager but no solution yet...I would request you to please look into it seriously to avoid this these fradulent cases with other people.

Looking for the quick resolution.

Best Regards
Shuchi Sharma

This is in reference to the transaction made into my account without intimating me by HDFC Bank.

An amount of Rs 842.70 has been debited on 13th May from my salary account, mentioning about "DEPOSITORY CHARGES APR[protected]".

I mean, I cannot understand to what extent the bank can go to deduct money from the account without mentioning any reason.
The bank follows no principles and never thinks twice to harass a customer. And the bank salesperson are the worst people you can come across. They just want to sell you products at any cost and not giving you the right information on anything especially the charges associated with it.

Requesting you to please do something about this and get my money refunded back into my account.

Hi,
I am Saravanan from chennai. I am using HDFC credit card since 2 years. I got a call before 5 months, and the voice says
"We are providing exclusive offer (i.e) Cash on call, If you want you can just click apply thro netbanking. Amount will credit with in 2 days. Etc..etc.." On that time i didn't accept it Bcoz, I no need that offer on that time. But now I really need for money(not huge amount) the bankers are being professionals, They are gently replied "Sir, as per bank policy now you are not eligible for the product, we can give you another exciting offer....i.e...etc.etc." I surprised Because my credit limit also extended. I am not having sense about the bank policy.

My question and suggestion is when we need we can get, when we don't why can we ?

But my brother using CITI bank card, They are providing anytime cash on call facility. My suggestion is, if you are going to buy a new credit card don't go with HDFC. Go a head with other providers.

Thanks,
Saravanan

I already have a Personal loan from HDFC bank and the interest rate is 18%. One day the customer care of HDFC bank called me and told there was an Offer for new personal loan from HDFC the offer is the interest rate is 14%. So I applied for that I took 1,00,000 rs.and Closed my previous loan but they cheated me its interest rate is 18.5%.
I have all the evidence I recorded their call conversation.
So i want to file a complaint against HDFC personal loan dept.

HDFC Standard Life Insurance is fraud and they sell there products by providing the wrong information.

At the time of purchasing the policy they give me lot of offers, however after purchasing they didn't give me any. Please help me, I don't want to continue and entire money invested by me return back to me.

Daphal.

Hi,

I wanted to submit cash deposit in my HDFC account but was denied on the basis that Cash transfer is not allowed in Salary account. My salary account number is [protected] . I was doing this transaction at Koti Branch, Hyderabad. After much questioning and complaining the manager asked us to write on a paper the reason why I wanted to deposit money in my own account!

Even though after arguing for an hour with the concerned person and getting the money deposited, My question is that if I wanted to receive money for some emergency,the bank is not helping me and instead making the situation worse for me. The kind of service HDFC is providing is very strange for me. I mean HDFC is bank where you can deposit cash but denied.

I do have other bank accounts and never faced such problem, but only in HDFC i came across this strange problem. Sorry to say i don't have other alternative than complaining to RBI and shutting down my HDFC account or make use of HDFC to the minimum. I will not recommend HDFC to any of my friends.

My valuable time is wasted because of HDFC!

HDFC least cares about customer service. Horrible experience to get a response from them for more than two weeks and nobody from HDFC has taken ownership of my problem! My ECS has started and automatically deducted the EMI from my bank account but the home loan statement still showing as outstanding and on top of it charged additional interest. Mailed multiple times but nobody responded. I visited their office in Singapore and i was told "what we can do is send the information to the office in India and you can wait for them to reply". HDFC is lousy bank and I suggest anyone new to HDFC please don't operate with them as their quality of service is pathetic. When i go to India i will look into the options on how to get out from HDFC.

I will try to post my frustration in all social media sites that i know of as i really want this bank to close down if they don't bother to improve their service quality and waste people's valuable time.

Re: 'HBL=[protected]' Grievance Redressal Form


Anish Malik <[protected]@gmail.com>
May 8 (1 day ago)

to Grievance
Today I again got a frustrating call from your department.Please find details below:->

- Name of the person who has called. - Poonam from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.

This girl called me 10-15 times in last 2 months.please look into it asap.


On Tue, May 7, 2013 at 3:09 PM, Anish Malik <[protected]@gmail.com> wrote:
Hi ,

Please find details of person who called today[7-May-2013] also at 12:53pm:->

- Name of the person who has called. - Pawan Kumar from collection department.
- Contact number of the person who has called. - [protected]
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc. - I do not take any Loan.I got calls for some other person named some Jagjeet singh.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you. - collection call not pertaining to me
- Details of the call received.( Conversation details). - Asked to pay loan amount for Jagjeet Singh as he used the number sometime as per your records.I do not know this guy.I purchased my mobile no from vodafone store more than a year ago.But each time i have to explain this thing to these callers from HDFC and they told me that will not get a call in future and in every 3-4th day i got call again.


Regards,
Anish Malik
[protected]



On Sat, May 4, 2013 at 8:28 PM, Grievance Redressal <Grievance.[protected]@hdfcbank.com> wrote:
Dear Mr. Malik,

Thank you for writing to us.

We refer to your e-mail dated May 03, 2013 addressed to Grievance Redressal Cell regarding unsolicited marketing calls.

We request you to please confirm below, so that we can assist you further.

- Name of the person who has called.
- Contact number of the person who has called.
- Type of Loan - Personal Loan/ Home Loan/ Loan against property/ Gold Loan/ Credit Card etc.
- Is the call pertaining to Marketing of the loan or is it some collection call not pertaining to you.
- Details of the call received.( Conversation details).

Would request you to kindly gather above information for further investigation

Thanking you in anticipation of your kind understanding in the matter.

I have credit card from hdfc bank. I am trying to contact the customer care of the hdfc credit card company on[protected] more than 10 times and not even once my call was conncted to clarify some technical issue on the credit card.

Kindly take this complaint and do the needful.

Thanks.

G. Sreesailam
[protected]

I am hdfc corporate card holder. One month back I was looking for credit limit enhancement option in my net banking portal but i clicked on card enhancement which is unintentional as both options resemble same meaning from customer perspective.
Without any confirmation step new credit card got delivered in two days.
After the stmt generated i came to know that it is non-corporate card and Rs 560 got deducted for yearly charges.
Iam worring not because of money deducted but bank should inform terms conditions to the customers before delivering card.

When i called to customercare they accepted their fault and ended call with sorry.

Could you tell me how i can get this escalated?

Also let me know if there is any fault with me.

On 3/5/2013, the monthly EMIs on my Credit card payment of Rs 12000 was said to be Rs 2088 per month. Based on this information, I made the purchase for Rs 12000 using the card on 6/5/2013 and when I ask the same on 8/5/2013, the customer care people tell me that the monthly EMIs are Rs 2155 now. On asking how this is possible, the reply I got was, the EMI interest rate changes everyday!

Dear Sir,

This is to inform you that my brother died last month due to massive heart attack. He held a credit card of HDFC Bank and had a debt around Rs.74,000/- at the time of death. We had reported the death and described about the family situation and informed that we are not in a position to pay the debt as the bread winner is no more. But the bank officials called and force us to pay my (late) brother's wife, and asked at least Rs.2000 or Rs.3000 as a token amount. But the real fact is they are facing a dark future at the moment and want to come out of this situation. Any body who can help us by advising in this matter please inform us. She is having two kids of age of 12 and 9. She herself is searching for the future. Some one who have knowledge please help us.

I had surrendered two HDFC Life policies on 29th April. For one policy the surrender value payout happened in time withing 6 working days as promised by HDFC. For the second policy[protected] where the payout amount was high the payout did not happen even after 8 days. When tried to reach HDFC life through their support email id, call center -- They told me that the payout is on Hold and they will solve the issue in 14 working days. There was no reason given for putting the payout on Hold.

This is really frustating and they have also stopped responding to my queries on their customer support email [protected]@hdfclife.com. I see this as a pure case of withholding the payout to customer purposfully. Still I have not receive the payout and also I expect a compensation for this delay from HDFC. None of their escalation matrix contact point is approachable.

If anyone can help here will really appreciate.

Regards
Rahul

Dear Sir/Mam

I Ankur Pandey worked in ur orgnisation in Allahabad location in HDFC Banks credit division my details are below ;
Name - Ankur Pandey
S/o- Ashok Kumar Pandey
add.-281' Bahadurganj Allahabad

Kindly send me my no objection certificate on my id ankur.[protected]@gmail.com

Regards
Ankur Pandey
[protected]

NO REPLY. about the amount credited after closure.

My request to HDFC life:-

Sub: Request for closure statement with details of amount forfeited/deducted
Ref: HDFC life pension champaion paid-up Policy No. 13624447


I have surrendered a paid-up HDFC pension champion policy No. 13624447 on 23/04/2013 for closure.
During the fourth year of the policy.

The policy was paid up of 3 annual premiums of Rs.ONE LAKH each annually before due dates 15/4/2010, 15/4/2011 and 15/4/2012. )
(A total amount of Rs.Three Lakhs only)

On 30/04/2013 an amount of Rs.195271.52 (Rupees one lakh ninetyfive thousand two hundred and seventy one and paise fifty two only) was found credited to my HDFC SB account towards the final settlement.

I have not yet received any statements/details for the amount so credited to my account and the details of deduction of Rs.98,507.75

Interim statement of the policy on the date of application for closure ( ie.on 23/04/2013) shows Total value of the plan as Rs.2,93,779.27

I request to give me a statement of the the Details of the difference of amount of Rs.98,507.75 deducted
( 2,93,779.27-1,95,271.52 = 98,507.75)

Thanking you

harindranathan purameri
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Details of the policy are :
Cliant ID 56444656
Policy No. 13624447
Name Of Life Assured : Harindranathan purameri
Date of Birth : 31/01/1951
Phone (Res) : [protected]
Name Of Beneficiary : Pushapalatha
Mobile : [protected]
Email Id : [protected]@ymail.com
Policy No. : 13624447

Complaints; : Request details of payment Rs.[protected] dated 30/4/2013 thru my SB account, for the pension champion policy paid up 3 annual premium of Rs.1 Lakh annualy.
Total amount paid-up : Rs. 3,00,000.00( 3 annual premium of Rs.1 Lakh annually during
April 2010, April2011, and April 2012)

Indraprastha, Netaji cross,
R M Nagar post office road, Dooravani nagar,
BANGALORE 560016
mob: [protected]
Policy No. 13624447

I have applied for hdfc credit card long back, I got a reference number #[protected]S2 on 13th of April. I got one more message on the same day saying that 'your credit card is approved in principle and final status will be communicated shortly'. Still I have not received my credit card, when I check online with my ref number, it says 'in process'. This is totally unacceptable.


Regards,
Manoj
[protected]

DEAR,

My name is in cibil. Bike named herohonda passion was financed on my name from centurion bank . The centurion bank was closed and taken over was done by HDFC.. I gave my documents and amount was deducted from ecs. After that my company changed and location was also changed . I told my friend who used my documents to pay regularly. But after 2 -3 yrs i came to know he didnot pay and warrant was issued on my name for defaulting. I had no option but to enter into settlement. Now when i am in need of loan i am not getting due to my name is in cibil with very bad score. Plz remove my name from cibil and i assure this kind of act will never happen again

Hi,

I have a salary account with HDFC customer ID is 45440145. I had Rs.4070 yesterday[protected] morning and suddenly it came down to Rs.0.00 I don’t know how HDFC is cheating people. No transaction has been found after that but balance got deducted without my knowledge. Previously I had the same problem with HDFC so I have closed my old account. I am travelling from Chennai to Salem. I got struck up in half of the way now without money. Without my knowledge for what the reason HDFC has deducted my money. I will go to Bank ombudsman complaint if you will not credit back my money immediately. Please credit my money immediately and close my salary account and RD account.

If you people have hold my funds against my credit card you should have communicate with me through Call, SMS or E-mail before deducting it.

Can anyone please help me to file a complaint against HDFC? Because already I lost unwantedly 10,000 in my old account and no one telling correct reason so I want to take this too. Please help me on filing a Bank ombudsman complaint.

Frustrated Customer,
Madhesh C

Hi

I have credit card with HDFC Bank by the name Anurag Singh Thakur.I had bought a celphone from flipkart and the order was cancelled .As of now I have not got my refund after 10 days and when i call HDFC Bank,they ask me to call merchand and viceversa.

The HDFC people can easily sought out the issue by taking it into dispute and resolve but they seem not bothered at all.
Kindly help
Anurag [protected]
[protected]@gmail.com

Dear Sir / Ma'am,

I have applied for personal loan with HDFC bank (Ref No[protected], despite being creditworthy, loan is rejected on the ground that i work in an LLP. Executives say that bank has policy not to grant loan to employees of partnership firms. I request you to ask appropriate level officer of bank to decide whether an LLP should be treated on par with partnership firm.

Even Companies Act provides that LLP be treated on par with a body corporate.

I work for LLP, its a tax consultancy (having CAs), and wing of Pvt Ltd (law firm having lawyers). Just because my company preferred my enrollment in LLP i cant be debarred from benefits which my counterparts can get. its with administrative convenience that employees are enrolled either in LLP / Pvt co.

Please put forward two of my queries before appropriate authority of bank

1 Can LLP be treated on par with Partnership firm.

2 Cant banks assess creditworthiness more efficiently rather than going by thumb rules that employees of partnership firms (even LLP) are not worthy to get loans!

In our country, Chartered Accountants are debarred from forming private limited / limited companies. going by this thumb rule no CA in our country having self practice or working in firm shall ever be eligible for personal loan irrespective of his actual creditworthiness! What a pity on bank's ability to judge creditworthiness of Indian citizens.

Because my corporate salary account is in HDFC, and it has declined my personal loan application, no other bank gives me personal loan. This forces the needee to resort to unorganised sector where ppl lend at sky high interest rates, thanks to illogical thumb rules of so called professionally maintained BIG BANKS!

Please do the needful

Thank you very much,

Regards,
Ankit Tiwari.