HDFC Bank Complaints & Reviews

This is with the ref to my credit card(ending **** **** **** 9236) holding with HDFC Credit Card. 3months back got a sales call regarding HDFC ERGO, before accepting the policy I had confirmed with the sales exe 3-4 times (regarding, weather I will get the benefits only if I get hospitalized for any min period). Unfortunately met with a small accident and was suppose to undergo with the treatment, that time ERGO confirmed that I should hospitalized min 24hrs(WHICH WAS NOT INFORMED ME WHEN I SING UP THE POLICY). Since I had given wrong information at the time of sales call I am forced to discontinue the policy, and I should get the complete policy amount. But which is not happen. Regarding the same when I spoke to ERGO, they asked me to talk with Credit card dept. I had spoken to the customer care of CC, they promised me the call back(after listening to the first sales call). Which I never recieved.

Today when I called up to the customer care of CC, I had spoken to CC exe Ms. Usha. Since she is at agent level(couldn't been able to comment about full refund of the ERGO policy), I had asked her to transfer the call to the Manager(not to the floor in-charge). She had transfer the call to Manager Ramya Mohan(I don't think so she is the Manager), who was not suppose to be even in customer care agent level. who does not have patience to talk with the customers, trying to disconnect the customer's call. The first time had worst experience with HDFC customer care, I am thinking to cancel the credit card itself.

I have a policy bearing policy no in hdfc insurance.please send me the policy status in my friends email id [protected]@gmail.com.
i have no knowledge regarding the status of the policy till now pls send immediately.

MYSELF HARBAHAJAN SINGH. I HAVE A SAVING ACCOUNT WITH HDFC BANK. MY ACCOUNT NUMBER IS [protected]

I WAS HAVING A BALANCE OF RUPEES 1000 IN MY BANK. TODAY I WAS IN NEED O[censored]RGENT MONEY AS MY SISTER WAS NOT FEELING WELL. I RUSHED TO THE ATM BRANCH OF HDFC NEAR MY HOME. THERE I WAS SHOCKED WHEN IT SHOWED THAT I WAS HAVING RUPPES 22.85 PAISE IN MY ACCOUNT.THE BANK HAS DEDUCTED RUPPES 492.19PAISE PLUS RUPPES 507.81PAISE AS ADQ CHARGES FROM MY ACCOUNT WITHOUT INFORMING ME.WHAT THE HELL IS THIS ADQ CHARGE.WHERE IT CAME FROM.SOMEONE IS IN NEED OF MONEY AND THE BANK IS MAKING US FOOL.THEY DEDUCT MONEY FROM OUR ACCOUNT AS WE ARE FOOLS.MY SISTER WAS NOT WELL AND I THOUGHT THAT THERE IS MONEY IN MY ACCOUNT BUT NEVER KNEW THAT THERE FRAUD OFFICERS HAVE TAKEN OUT MONEY FROM MY BANK.

Dear Blue Dart Team,

I am surprised and shocked to see the inefficiency of Blue Dart Courier Services. My delivery of HDFC Credit Card whose AWB Number is #[protected] was despatched on[protected] and was expected to reach me on[protected]. I also received a sms from the HDFC Bank regarding the same.

I called five times so far from[protected] to[protected] and each time I get the same reply from the customer care employee that it will be delivered soon. It was expected to reach me today between 3 p.m. to 7 p.m. as told by the customer care employee of Blue Dart Courier. But when I called now, she said it will be delivered tomorrow i.e. on[protected] by 12 p.m.

Thus, tired by such promises that it would be delivered soon. I have decided to register my complaint regarding the non-delivery of my HDFC Credit Card.

It is my humble request to you to see to it that my HDFC Credit Card is delivered soon to me, latest by tomorrow. Thus, giving a chance to Blue Dart Courier Services to revive my trust on them.

Kindly feel free to contact me on the given number i.e. [protected] or [protected] for any queries.

Regards,
Deepak Singh Chauhan

I am using hdfc bank credit card for more than 4 yrs and used to make payments on regular basis as per the statement sent to me. now for last one year i am not getting the statement from the bank. same things i communicated with the branch office but again i am not getting the statement on time. this is crating problem for me to make the payment on time. inspite of any statement received i made payments regular basis for 10 months but for last one month i am not making any payment. i am seeking for full and final settlement.now i am getting threatning from the collection agencies.they are using abusive language and harassing me mentaly.

Amount 25 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from ATM other than HDFC. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this....

Sir / Mam ,
With due respect & humble submission , I Sri Rajendra kumar Panigrahi
Son of Sri Ramachandra Panigrahi beg to state that , I lost my HDFC dabit card on 24th octber 2010 Some whrere near Velachery after darwing 300 from Karur Vasya Bank . Some body found the card and misused it in 3 different show rooms near by the same area vellachery .
5326XXXXXXXX6081 Hotlisted

24 Oct 2010 POS [protected] MEGAMART VELACHE 220184 24 Oct 2010 3498.00 401.13
24 Oct 2010 POS [protected] R R FASHIONS DEB 020525 24 Oct 2010 2625.00 3899.13
24 Oct 2010 POS [protected] SRI VENKATESWARA 687081 24 Oct 2010 182.00 6524.13

I hotlisted the card & asked the procedure to get my money back from hdfc , they insited to get a FIR from near by police station .
I went velacherry Police station & talked with the Sub inspector and asked for the FIR , He refused & asked me to wirte an Aplication for the above said , I wrote the application and got it recived and stamped as well . with the same I went to the bank , Bankers refused to acept the same .
Again on 25th I went to Valachery police station at 12 o’clock , mate the same sub inspekter . He resued to give FIR and asked me to come on 3 o’clock . Again I went and mate him , he gave a CSR , Page number : 4664418 , Ref no : 263/csr/j7x/10
With the same CSR letter I went to HDFC Bank again , they refused to take the CSR . Now they wants a FIR , acording to them they says if I submit the FIR with in 6 Working days I will get my money back . Please help me getting the FIR from Velachery Police station . I am a vey less earning person having three more dependant on my solder . I cried infront of every one in the police station no one is helping , Please help me , My whole family will bless You ….

RAJENDRA KUMAR PANIGRAHI
[protected] [protected]

New No-24 1st foor
Mathialagan street ,
Karunanithi Nagar ,
Ullagarm,
Chennai – 61

I am Afzal Khan and I was the card holder. The C.N. is [protected].

Since I have send the mail twice to C.C.E. And I have given the online complaint to the HDFC Bank. As they have given TAT of 48 hours but still I have not receive any mail.

My Query: As I was the card holder in 2006 and 2007 and I have closed the account in 2007. So I request you to see that my name is removed from Cibil and please give the current updates of the NOC and Cibil.

I, Deepak Jain s/o Late Sh. A. C. Jain R/o 1509, Kucha Seth, Dariba Kalan, Chandni Chowk, Delhi-110006, was bearing HDFC Bank Platinum Credit Card # [protected] since December, 2005 with the Credit Limit of Rs 1,27,500/- ( One Lac Twenty Seven Thousand Five Hundred Only ).

Now I am a CANCER PATIENT from the past 2 years and i am not using the above said card no.[protected] from past 10-12 months. 10 months ago, Mr Alok Sapra ([protected]) called me and said that i am Deputy Teratory Manager of HDFC Bank for credit card related queries and gave me a lot of simpathy on my position. He then offered to me settle the said card dues for Rs. 42,000/- only and said that it can be paid in 4-5 installments. He said that settelment letter will be issued to me after the 1st installment but when i paid the said, he didn’t issued me the settelment letter and said that my next billing statment will show my payment and the rest of the settelment amount. However for the next three months he kept giving me simpathy but didn’t released my settelment letter. After i paid Rs. 37,000/- in installments, Mr. Alok Sapra stopped receiving my phones calls and then i had to go to Rajouri Garden branch to given/launch a complaint against him and there i met Mr. Chetan Bakhshi alongwith Mr Suresh Bhatia and some other persons ( Name not known ) ( Contact no. [protected], [protected], [protected] ). They searched all my past data related to my card and payments and then they all decided together and said that i will have to pay Rs. 8,200/- to settle the card dues ( All payment deposited by me is borrowed on interest from my relatives and friends ) and the person who will come to collect that amount will come alongwith my settellment letter but when he came to collect the amount, somebody called me and said there are some family problems in Mr Chetan Bakhshi’s family so my settelment letter will come to me the next day but i didn’t received any settelment letter till date.

After the above said forgery to me, I received various calls from call centeres and from Bank executives asking me to deposit rest of payment and while i tried to explain them about the above said cheating and forgery to me, someone either disconnected the call or someone said that they will help me to resolve this matter but nobody called me again to help me. Everytime they called me with different names and used very valgour language and cheap sentances which i cant even write.

In this above said matter where is my fault! Instead all the above mentioned persons are responsible for cheating me and compelled me mental torture, dipression, cheating and forgery. Due to this incident, i lost all the hope and thus my business got down and i was in huge loss. Now when i gained some hope and strength, I opened a current a/c with HDFC Bank ltd. Mahalaxmi Building, Chandni Chowk, Delhi-110006 to start my business again with Rs. 40,000/- only ( Also this amount is borrowed on interest from relatives and friends ) with same name of my firm M/s Deeksha Enterprises, 2518, Dharampura, Near Jain Naya Mandir, Dariba Kalan, Chandni Chowk, Delhi-110006, same mobile no. [protected], same pan card no. AAHPJ5715C and same information as prior. If i am a defaulter or cheater why would I have opened an account in HDFC Bank! Why would I have continued a relation with HDFC Bank although there are so many Banks in India and Delhi.

Cont........1



However HDFC Bank Ltd. ( Credit Card Division ) hold my Rs. 40,000/- , which i deposited to open my Current a/c no. [protected] against my Credit Card history. There is no fault by me so it is please requested to you that you release my Current a/c opening balance Rs. 40,000/- so that i can start my business again properly. Also release my settelment letter against my Credit Card as i did deposited the settlement money, also i request you to punish all those who are involved in this forgery and cheating with me and i request bank to either handle them at its hand with correct measures otherwise i will be compelled to launch and i will definately launch a complainst against all that said persons and also against the bank for not taking a prior and strict action against its fraud staff.

KETAN CHAUHAN
dear,Sir,
i m ketan m chauhan from mehsana,
i m thankig for hdfc bank for arrange my bike loan.

Sir,i have purchasde honda sine bike on4/03/2008.i have regulary pay my monthaly rent(1710ru).but i have five months payment not pay.because my condission is very low.now payment recoevery men say pls pay your monthly rent.i m agrrre for loan term and condision but sir i have comited with recovery man. i say ihave pay totaly five months payment on 20/10/2010.hi was also aggree.

Dear,sir,
My five months payment is 8550ru and I have pay this paymet on 20/10/2010 and agrre for recovery man with my commitment but second I will go on petrol pump.same time my brother is admit in hospital because his was kidney problem.i have go on morning8:00am on petrol pump and same time recovery man and two officer was their.hi say me pay your patment NOW. I have requstetd for two officer and recovery man pls sir I have committed for pay pement on 20/10/2010.i say my condission very low sir pls pls but hi say no no no.i have say sir your first commited ok mr ketan u will pay on 20/10/2010 payment now u will fource me
Sir,iahve lots of requsted hadfc person but hi was no agrre.and last hi was fourc me for surrender bike.sir, that time one side my brother in hospital.

Dearr,sir
Last hi was say ok mr Ketan you will come on 20/10/2010 and pay your payment is 8550/-ru and take your bike on 20/10/2010.
now Hafc bank post me letter and say pay 37950/- some.
Sir my condission very very low.i commited I have pay my five months payment o n 20/10/2010.my condision is not for pay 37950/-I m not ford ,chiting man sir.
Pls help me………………………………………
CHAUHAN KETAN MUKUNDBHAI
[protected]
6,MAHESWARY SOCITY NR HEAD POST OFFICE,VISNAGAR ROAD,MEHSANA 384001(GUJRAT)

Dear Sir,
I was using HDFC bank credit card, and was making payment online on airtel website of my airtel bill. By mistake as on the website by default total outstanding was selected i made payment 88092.78 in stead of 1520 , withing the minute of the transaction i informed the bank by call, mail and fax to stop the payment but till now there is no resolution and it has been debited from my account.

kindly help
Prakash Ranjan
[protected]

Dear sir,

On dated.19/09/2010 I used HDFC BANK CREDIT CARD NO. [protected] AT
AMARA SERVICE STATION NELLORE FOR DIESEL FOR RS 2055.15 ONE TIME. IN MY
HDFC BANK STATEMENT I NOTICED RS 2055.10 TWICE DEBITED.

ALREADY I COMPLAINTED TO MY HDFC CREDIT CARD DEPT COMPLAINT DT 6/10/10
COMPLAINT NO [protected]. BANK NOT RESPONDED CORRECTLY. AMARA SERVICE
STATION IS ALSO NOT RESPONDING PROPERLY

PLEASE DO THE NEEDFUL AND JUSTIFICATION TO ME.

THANKING YOU SIR

KOTESWARA RAO P
[protected]

To,

The Manager ( HDFC Bank Ltd ))


Subject : Wave of AQD Charges of Amount Rs 827 /-
Ref.No. [protected]


Dear Sir,

With reference to above subject it has been observe that amount of 827 Rs have been debit on account of AQD charges for two Quaters This Account has been opened as salary A/c .
In this meanwhile, Request to wave of AQD charges of Rs 827 and Credit the same in my said A/c


Thanking You,

Warm Regards

Pawan Thakur

I am a client of HDFC Bank Chandni Chowk & visiting frequently there. To my surprise today the[protected], when I entered the bank premises, the guard who knows me very well, stopped me for security check & started moving his metal detector over my body & since I had a mobile in the upper front pocket of my shirt, the metal detector sounded normal beep and the guard pressed his palm on my pocket to feel what was there in my pocket & again I had a small key in the wallet in the back pocket of my trouser, the metal detector sounded normal beep again and the guard again pressed his hand on my back pocket to feel what was there in my pocket. Having been pressed on the chest & the hips in the name of security of HDFC Bank Chandni Chowk how would a regular visitor & client of the bank feel.

To,
The Manager,
HDFC bank,
Mogappair east,
Chennai,

Respected Sir,

SUB: AQD Charges deducted without information.

This is to bring to your kind notice that the AQD charges Rs.827.25 has been deducted in my a/c [protected] without any prior information. I was shocked when look at the balance. Could you please deposit the amount deducted in to my A/C to have smooth transactions in future.

Please do the needful ASAP.

Regards,
Rajeswari.D.

HDFC is a hall of shame and hats off for them to be the world's most worst service provider.

Points to be the Worst
[protected][protected]
- No email reply
- No receive of the customer calls.
- Communicate after one month.
- Terms changed at each instance.

Hmmm...the last and best service is, make sure you have at least Rs.100 mobile currency. It may go up.


Behind every cause there is a reason
[protected][protected][protected]
The situation is like this......
PL applied and all docs submitted. One by one requirement increased and also fulfilled which should not happen. After one month at last it was successfully submitted to the Indiranagar Branch at Bangalore, Karnataka. As I got the message called to know more updates. Noboby picks the call and no reply for the mail. Even the manager of the branch Mr. Sriram.C.Subramaniam (sriram.c.[protected]@hdfcbank.com, [protected]) and the executive VANDANA ([protected],[protected] had no reply to call and emails. I wonder how HDFC appointed these peoples at work.

I appreciate the work of Mr. Keshav who received the docs and also my calls at any time. By the help of him only I tried to get somebody's attention to RESUBMIT application once again.

I made the decision to make aware to HDFC for this reason. But my gud luck......that service is also happens after 7days. So here is my comments....

GOD BLESS HDFC

I had applied for renewal of my credit card number [protected]. My new address is lt col tikaji, station hq haldwani, co 56 apo pin 900281. You are requested to issue me a fresh credit card on priority at my new address. My mobile number is [protected]. Regards. Lt col tikaji chauhan....

I have HDFC credit card since September 2007 and according to my knowledge and what i can remember,i had used some
30k but in return i dont have score of money that i've paid to them,it must be more than 1 lakh or so. What i want to complaint here that they are the same guys who used to call us and lure us by telling us things that dont even
exists and then charging us on grounds that they have mentioned in their booklet in such small letters that you need microscope to read that. Late fees,sky high Interest rate and what not. They are the robbers who have permission from our government to rob people by selling their useless policies, giving credit cards, charging interest rate and then on top of that, i[censored] r late by one day, they will charge you with late fees so high that could be more than your daily wages. I still remember when i joined job i used to get 16k in hand and at that time i had the privilege and freedom o[censored]sing 6-7 credit cards but now when i'm getting 50k in hand i dont have privilege to get Home loan just because of the settlements that i had so far. What most of the guys here may not know is that inspite of paying the settlement amount you could be black listed to get loan anytime in future. I m not concerned about Home loan now, i m concerned about one thing only, we as citizen of India used to pay tax, a part of our income got deducted as tax, income for which we might have worked like animals, stayed away from family, tortured by people of different states, but in return what we are getting? These loan lending banks who are no way better than old thekedaars who used to torture people and eventually leaving them with no option other than suicide, Police who want money for even writing a valid FIR, Ministers who can eat you up and wont even let u know, there is no place left where we can smile and say that this is what I feel proud to be an Indian. Just an year back, i had no interest in going to Foreign countries and earn in dollars and pounds, i had a dream to take my last breath here where i've grown up and studied, learned manners, culture, learned to respect, played, make friends and enjoyed my collage life, but now i just want to run away from this country, i feel now we have nothing left that can keep me here, and this is the same feeling that my plenty of friends used to have long back. I m just thinking about time, what would happen when eventually all the talent will escape from here, what when every student and every Engineer will have the same feeling as i m having now, this country will stay with criminals only, criminals in shape of these banks. I cant request that these banks should be closed and they should get some punishment for leading to so many suicides, because i know that the very first mistake is done by we people only, and then for that one mistake our whole life get ruined by these banks. Its my personal request from the people who run this country, please dont allow these banks to charge interest rate so high that they dont used to give to their customers, they give 5% annual interest for the savings account but have the liberty to charge their customers with 17-18% interest monthly on credit cards. When we are depositing money in these banks, is it not the credit they are getting from us? Is it not the same money that they give as loan to some othet people in need? Please dont let them ruin thousand of life, slap them hard with a rule or a law that can remind them that noone legally or illegally is allowed to ruin lives in this country.I just hope my time in writing this long article wont get wasted and i'll somehow see the results soon, beleive me this is not just my voice, i m sure plenty of people will agree with me on some points.Expecting a result.

Name : Santosh Vishnu Dhamapurkar
account no.;-------- [protected] / client id # 6568028
address : 5/57, GAUTAMI MATA NAGAR, B G KHER ROAD, WORILI, MUMBAI - 400 018.

In month July & Oct bank debited AQB of Rs.827.37 from my account.

Original request for reversal was lodged though net banking on 11/10/2010, that was first time I realised that Bank charges for April-June AQB was levied and bank has changed the stipulated minimum balance for Savings account to Rs.10000/-.

Do you think that one sided declaration of raising “minimum stipulated balance” by mentioning the same in account statement or website, where there is always good chance that customer might overlook the same, and that too without our written confirmation, bind us to pay such a huge charges?

My account was opened in year 2004 and from that time never i have missed maintaining minimum balance of Rs.5000/- stipulated at the point of opening of an account.

If my AQB is not reversed, I shall be compelled to close my account immediately. In the future I assure to maintain new AQB balance, if I close the account within 1 year you shall have right to collect amount you would reverse on my current request. So this is not empty request to save myself from charges, but to build long term banking relationship.

I once again humbly request your good self to reverse AQB charges.

Hi Team,

Few months back some amount got debited from my HDFC Bank account no: [protected], then i become shock and checked it properly and came to know that amount got auto debited from my account to the credit card : [protected] (which got disbursed on my name to some one else). Faught with Credit card divison and complained against Ombudsment with the ombudsment complaint no : [protected], later they confirmed that it is not mine and delinked the credit card andmy money. credited back

But actual issue is here : Now I have applied for Personal loan and which got rejected from Cibil's rating, because of the outstanding balance in the credit card which is not mine and even which is linked to my PAN CARD. Please resolve my issue and make an arrangement to get it cancelled from Cibil databasee to proceed with my loan.