HDFC Bank Complaints & Reviews

Hi,

I have raised the request for closing of my saving bank account in HDFC Bank, S.R.Nagar Branch, Hyderabad. They said the it will be closed with in 2 to 3 working days. When I called again to Customer care they said that I will be closed in 7 working days. Yet the account is not closed. I have raised the complaint with customer care of HDFC (Complaint Number : HYD059119). Yet there is no response from their end. Please do the need full.

I requested to hdfc credit card customer care executive many times since january 2010 to send my pin no. but till now i didnot received anything including statement. Sometimes they said your address is not under courier service and sometimes your pin has been dispatched by general post.
But after many request upto 10 ten times till now the result is zero even i am getting courier and post regularly except from hdfc.
So pls suggest me how could i get my hdfc credit card pin.
Thanks
best regards
prem [protected]

Respected Sir/Madam,

I am a sallary account holder fo HDFC Bank sinc 2008. I was also a credit card holder of this bank.
But due to financial issue i have settled my account on their conditions. I Had requested them for 10 instalments of Rs.26600, but they settled in 5 instalments & they said that they will adjust later. I have signed on settlement of 5 instalment. I have paid 14100 approx to them till date. But now they are saying that your settlement has been cancelled & you have to pay 35000 approx more. which i paid earlier, all got waste. now they are applying a huge rate of intrest, because I am in grip of their loop. They have hold all my fund from my account & blackmailing me to pay according to their conditions.
I am doing private job with sallary of 19000/- & i am not able to pay this huge amount.
Kindly help me in this issue, i am feeling harras with this issue.

Regards,
Sandeep Kumar
Ludhiana.
Mob. [protected]
Email ID. [protected]@gmail.com
Saving a/c no [protected]
Credit card no. [protected]

I Dhruval P Mehta had the platinum cards of HDFC Bank whose credit limit is Rs1,50,000.As till Aug'10 my outstanding was nearly 60000rs. As i have family problem and illness in my family i was not in conditin to pay ur minimum amount also last month. In aug'10 i got a call form ur aganecy that my outstanding is there i told them to pay till 25th as i was getting a sum of 40000 from my source. They say 'k again they call on 25th i told my money is coming before 7th of sep'10.So plz understand my problem and give me the time that the executive told me 'k. Suddenly call come from him again on 30th Aug'10 and he force me to pay the minimum amount but i was nt in condition to pay that. As then i tell i will pay before 7th sep'10. Then he started using the Bad Words on my mother , father and family. Hey these is the way for ur collection i want to asked that? Sir my credit card no is [protected]. Sir and i got as call from these no [protected]. So i want ot knw that these type of executive u hire. Hey now he is not picking up my phone also. He told he is not from the agency but from HDFC bank ringroad.Sir i[censored] see my A/c i am nt using your credit card since i had O/S more then 1 Lac. i knw that i have to completed my due then only can used it again. As i got many call form Your Bank for good scheme still i didnt accept it. If i want to default then i mite used 1,50,000 instead of 60,000.And my Credit was still working that the main points & i almost pay[protected] interest to your bank for my late payment. Still your bank consider us as a Defualter. Atleast see my statement and take the decision.On 2nd i got a call From Mr.Bilalbhai and he talk me really in nice and decent way, he promise that he will present that executive in front of me then i had pay 40000 to your bank. I also request U to take a action against that Executive else you will lose your premium customer. Hey i did not say that there is no mistake of my but clap always happen by two hands. Sir i want to say problem can come in life to everyone,so U have to understand the customer also

I am totally disappointed with HDFC bank service.Recently I made debit card transaction for purchasing an item online.Since the item was out of stock they refunded the money on August 18.Till now I did not get that money.I contacted vendor and they send me all the transaction details.I showed the receipt to the bank and they are not responding.Its been around 15 days and there is no response from the bank.How can I complaint it to their higher authorities or should I complaint it to Ombudsman.Someone please help me.

The transaction details are given on the attached photo.


Rahul S
R.K.Mandiram
Perunna.P.O
Changanacherry
Kottayam
Kerala-686102
Mob No : [protected]

Respected Sir/Madam
I have applied for personal loan through my HDFC Bank salary Account and the the officials are stating that as your name is in the civil list so the personal loan is denied for you. Am working with ACC Cement and the company is having corporate salar account wit this bank but it is of no help. Further i have paid the outstanding amount in full to the bank two months back abu i donot knw why the name is continuting with the civil section.
Please guide.
Regards,

Chandan K roy
ACC Ltd
Dy mngr-Marketing
Ranchi
chandankumar.[protected]@acclimited.com
[protected](cell no)

HDFC Credit card department SUCKS..........

i had an outstanding amount of 89000/- in March 2008. i was not able to pay the whole amount in lumsum so i use to pay minimum amount due every month. From march 2008 till today i am still paying the minimum amount due and my due amount pending is still 60000/-. According to me from march 2008 till date i have paid HDFC credit card more than 1,20,000/- which means they are already in profit.

But when i called the debt management for a settlement they told that settlement will not be possible on my card as bank will be in loss.....LOL.... they are already in profit. and that i will have to continue paying the due amounts.

This is really irritating as why will i pay more than my due amount on the card ?

HDFC Bank is a bigger ROBBER......................

SIR
I WISH TO STATE THAT RS.999 HAD BEEN DEBITED FROM MY A/C TOWARDS SERVICE CHARGES OF STOCK RECOMMENDATION FROM HDFC SECURITY, NOW I DO NOT WISH TO AVAIL THE FACILITY AND WANT THE AMOUNT TO REFUND IN MY A/C. WHEN I HAD GIVEN A REQUEST REGARDING THE SAME REPRESENTATIVE OF HDFC SECURITIES DENIED TO REFUND MY AMOUNT.
THIS WAY HDFC IS EARNING A VERY BAD NAME BY DOING SUCH IRRATIONAL ACT.

KINDLY SUGGEST WHAT TO DO

Hello,
I have submitted my documents for the openning of salary account on 23rd August 2010.
My account is still not activaited. Today being the 10th working day on 03 september 2010.

Kindly look into the matter because even till now I am not having any confirmed response till when my account will be activated.

Thanks & Regards
Neha Singhal

Dear sir,
I have account in HDFC Bank my Salary account no. is[protected]...
I got my welcome kit 12th July 2010..But my account is still not in process..
I had complain my problem to HDFC bank Govind Nagar Branch & Civil Line Branch..
many time but no result came out.
Then I call to customer care..they gave me 7 days time..to solved my a/c problem (complain no.[protected] but my account still not activate..My salary has credit in my account 4th august 2010, Because of account activation problem i cant debit my amount...
So therefore I have no option to inform U about my account activation problem..I kindly request u to take action immediately.

Regards
Maneesh Kumar srivastava
a/c No.[protected].
Date of birth..1st july 1986
R/o 127/29 S block kidwai Nagar kanpur. Pin 208001
Mo. [protected], [protected].
email.id.-: [protected]@yahoo.co.in
Concern Name..HBL Global Pvt. Ltd. (HDFC HOME LOAN)
Emp No... M14573

Dear Sir/Madam,

My Name is Sanjay Gharkar i am working as a peon in small company, i have the HDFC Credit Card which limit is rs.15000/-. as per the requirement of money i have swap the card for the purchase in 2008.

from that date till i have pay to the HDFC a sum of rs.25000/- approximately in small installment.
As i now i have to make the settlement from past 3 months. but i have not getting the settlement from the HDFC Credit card department. the person who is calling me for the payment from three months is taking with me the installment of rs. 1000/-, 1200, and 2000/- and saying that i will do the settlement but still no settlement has been done and now he is saying that you have to pay the sum of rs.19000/-.

in this condition i can't able to do the settlement as i don't have such amount. i can able to pay a rs.6000/- only as my salary for per month is rs.7300/-.

what to do who can help.


please advise.

Thanks Regards
Sanjay Gharkar and jay

Contact No.
[protected] / [protected]

SUB: DELAY IN PF WITHDRAWL SETTLEMENT

PF NO.: 57045 (MEMBER OF HDFC STANDARD LIFE INSURANCE CO. PF TRUST)

EMP. CODE: 57045

Dear sirs,

With reference to my PF NO. 57045 , i was working with HDFC STANDARD LIFE INSURANCE co. I had left the company in 17 June 2010 and submitted my resignation on their website portal "employee self services" and also submitted my resignation with their HR DEPTT. on Dated: 26/7/2010 personally in written and filled up all the exit forms respectively , but after the span of almost 2.5 month or so , i have not received my pf withdrawl and full and final settlement from their side. even though i have not received any satisfactory answer or reply from their hr deptt. side whenever i called or tried to attempt on telephone.

I am very much in need of these funds , kindly help me to get all the dues at the earliest.

Awaiting for your early response

REGARDS,

PURNIMA KAPOOR

EMP. CODE: 57045

I have applied for an HDFC credit card at least 3 times but the bank always fills up the form and thereafter there is no response from them, either for the field inquiry or in any other form. They are denying me this card though I am a preferred customer of this bank. My guess is because I belong to the Armed Forces... though the Bank is just non committal. Please advise what legal action I can take against the Bank

I had lost my HDFC Bank Debit Card (No. [protected]) some time after 14.05.2006 (the last time I withdrew Rs 3000 from Lajpat Nagar ATM).
I didn't realise I have lost the card until I wanted to withdraw money on 25.05.2006 and found the card missing. I got the card blocked immediately but by then 3 unauthorised withdrawals of Rs 15,000 each were already made on 20th, 21st and 22nd May 2006).

I contacted the branch and after much deliberations and requests (the whole time the guy at the other end kept telling me that it was because of my fault since I lost the card), I was given a form to be filled and enclosed with FIR & letters giving details of the event and transactions disputed. I supplied the above mentioned documents the very next day.

I was promised that the disputed amount will be credited to my account but will be "holds funds" and an investigation will be undertaken.

But the amount was NEVER credited back to my account. Plus, I was NEVER intimated about the proceedings or result of the 'investigation'.

My point is even if I lost my card, how come the person who found it got the PIN? Now, I am not so stupid to share the PIN with anyone. Plus, when I asked the bank to see the CCTV footage and get the person caught, they said there is no CCTV at our ATMs.

After 2 months of the incident, I had contacted the customer care guy at the bank and he had told me that I will soon hear from the bank. But I never got any response.

After some more time, I got frustrated and even stopped following up. But again after around 2 years, I sent a mail to the customer care cell (that i got to know from some forum) but no one replied.

Is this the kind of service one expects from a bank? They even didn't have the courtesy to tell me what happened in their investigations.

Plus, I also applied for the reissuance of another debit card but it hasn't been sent to yet.

I request the bank to look into this matter and reverse the amount in my account or ATLEAST inform me about the result of their 'investigation'.

Faraz Alam
HDFC A/c No. :[protected]
Mobile: [protected]

SIR,
I AM SURENDER BAISOYA,I OPEN MY ACCOUNT 25 DAYS AGO FROM BRANCH OF SAROJINI NAGAR MARKET {NEW DELHI}110023.BUT I NOT RECEIVED MY CHEQUE BOOK, DEBIT CARD AND PASSBOOK YET.I JUST GO THERE SO MANY TIMES ALSO BUT THE STAFF OF BANK NOT GIVE ANY RESPONSE OF MY COMPLAINT.I THINK GOVERNMENT BANKS ARE MORE ACTIVE THAN THIS {HDFC} BANK.AND THEY ALSO TELLING LIE THAT THEY SENDED ME THOSE WELCOME KITS{CHEQUE BOOK AND DEBIT CARD} ALREADY..BUT THE TRUTH IS I DIDNT' GET ANY THING YET.

Dear Sir/Madam,

I am bearing Credit card holder and my card no:[protected] as I asked for settlement since three month but they have taken any step for the above every month they request me to give the minimum balance we will take care of your matter next month but today at 11.30 on 31st Aug(Today)your tele caller name Ms.Avispa (HDFC Credit card section Bhubaneswar Nayapalli branch near Kalyan mandap) made a call regarding payment of dues. My colleague held the phone and informed that She is in Production section due to brake down but the lady told him that you a liar she is sitting besides you and usages vulgar languages in local language (Oriya), when I came from the plant he told me the detail I called her and she again told me in Oriya that I do not deserve a credit card since I do not have the "oukat" to pay the minimum amount and started mis- behaving. I then disconnected. I would request you to kindly enquire into the matter and take appropriate action, till time she is calling and disturbing all my colleagues please take the matter seriously.

I received tele calls on my mobile from HDFC Bank tele call executives tel nos 30870406,30870407,30870492 on 30th August advising me to convert my outstandings on my HDFC credit card to EMIs. They told me this could be processed on phone and I would be receiving a verification call from Chennai to this effect after which needful would be done. The caller also repeatedly told me not to query the verification person as in that case the proposal will get rejected.

To my utter surprise I get a call from Mumbai after an hour or so telling me that as I have agreed to a HF insurance policy as intimated by the bank already she is giving me the details of the policy with terms and condition. After listening for a minute I said I havent agreed to any such policy but the discussion was concerning conversion of outstanding to EMI. She was clearly surprised when I told her what was discussed and said sorry before disconnection. Next I again get a call from the aforesiad telemarketing numbers asking me what was the problem. I told them that mixing up another product with a proposal of conversion to EMI was totally wrong and amounts to misguiding and cheating. To this they again went on pleading and asking me to consider when I discontinued the conversation. Again in the evening I get another number (the last one) asking me why I am not converting to EMI. I got disgusted and complained to the HDFC credit card call centre 28564332 where the executive listened to my complaint and assured me that she will ensure no calls are made to me further on the subject matter.

Surprisingly again on 31st August I get a call from a tel no 6709 5300 repeating the same thing and also pleading and wasting my time. This time I have informed the Section in charge credit card call centre about it and made her understand the seriousness of the matter. She has assured me that she will personally look into the matter and immediately see that no calls concerning this are made.

My complaint are as follows :

1. Why a reputed institution like HDFC take recourse to misguiding the clients to sell its products.

2. Why the clients objections are not taken seriously and seen to it that no repititions are made for the matter objected to by the client.

3. Why the rampant disturbance created by tele marketing is allowed to continue even after complains are made and assured to be redressed.

4. And Perhaps Most Importantly why the credit card details are given to marketing executives all over the organisation and to franchisees when these are supposed to be of confidential nature.

Mandar Mukherjee
HDFC Credit card Holder ( [protected])

we have a credit card swipe machine ( EDC M/c) at our petrol pump (R.O) with TID No. 42000696. We are doing business of 25 - 30 lakhs with the machine. we almost require 2 paper rolls per day for the transactions to print. We have also complained many times to complaint division and also to Mr. Vijay ( [protected] ) however there is no response from them. Kindly guide what should we do as this is a petrol pump, hence the usage of the rolls...

I have applied for PF Withdrawl in Sept,2009 with HDFC Bank Ltd & not got any revert from PAD deptt of HDFC Bank Ltd till 29.08.2010, but, when I called up as usual for enquiring regarding PF withdrawl status, I got reply as "HDFC Bank Ltd has taken over the PF of CBop employees since April, 2009 & so, one month's PF has been credited to the a/c as I had left the organisation in May,2009, the other portion since April,2007 to March,2009 will be taken care off by EPF deptt & the deptt replied that they had recd the request for PF withdrawl 01.06.2010, so, it will take 4 months", Is this the way of treating your employees

Can anybody help out in getting my amount of PF?????

To,
The Manager,
Credit Card Division,
Chennai.

Sub: Closing of credit card ([protected])

SirMadam,

I would like to bring to your kind knowledge that I have been trying to close my credit card unsuccessfully since Dec-09.

I have called customer care several times and requested to close my account but every time I was told that the concerned department will contact with me as customer care is not aware of it. But no one contacted me. The SR no for your reference are ………
The amount has been accumulated more than INR 10,000. As per call centre instructions I cut my credit card much earlier and send it to Chennai office on
21-July-10 through DTDC No. P12967891 but still my account is not yet closed.

The amount is increasing by leaps and bounds for no fault of mine. I wanted to close the matter much earlier but neither the bank nor the call center is guiding me properly and I am getting calls from collection department for payments. Credit card department is calling me for collection but no one is solving the issue.

I would request to close this issue at the earliest.

Regards

Pradeep Patil
[protected]