HDFC Bank Complaints & Reviews

Hello Experts,

I had some issue with HDFC Credit Card and finally we had a settlement, upon settlement HDFC gave me a waiver amount of Rs. 29000/- in July 2009.

Now when I applied for Personal loan at Citi Bank, they rejected my application saying Bad CIBIL report.

so I applied for Cibil Report and found HDFC Credit Card Status reflecting SETTLED, so then I understood Settled means Bank was unable to recover full amount.

so I asked HDFC Debt Recovery team to let me know what is my total waiver amount that i received and the interest incured so that I can pay in Full and Final.

very Next Day I got a call from a person, he informed me he is from HDFC and informed I have to pay Rs. 23,800/- and he said, since my card is in Blocked state I cannot pay by cheque he said I need to pay cash. I got fooled here, i blindly agreed, very next day he sent a collection guy to my office address,

the guy gave me a forged HDFC settlement letter, and Cash Receipt for 23800/-

Now when I contacted HDFC, they say, they have NOT received the cash.

I went to police, police said, you expressed your desire to pay the due to HDFC Debt Recovery Represetative - and if someone comes with your Credit Card info, HDFC's Original Cash Receipt Copy and fools you.. why you have to take the pain of complaining... its HDFC's Duty to find who did this fraud.

HDFC didn't agree to help at first, then I lodged a complain at RBI's Banking Ombudsman against HDFC.

Now HDFC Risk Management had started Investigating, however I don't have faith in them.

is there anyway i can enforce HDFC to take immediate action so i can recover my money at the earliest.

Once again thank you all for going through my case completely.

I highly appreciate your support.

Regards,
Hameed

DEAR SIR,
I HAD ONE CARD WITH HDFC BANK THE CARD NO WAS [protected].AFTER DISCUSSION WITH THE COLLECTION MANAGER AT NAGPUR IT WAS FINALISE AT LAST INSTAL MENT OF 9500/-THE LAST DATE OF THIS PAYMENT WAS 30.11.09.DUE SOME REASON I COULD NOT MADE IT ON 30TH'NOV'09 I PAID IT ON 2ND OF DEC'09.AFTER TAHT I AHVE SPOKEN TO COLLECTION MANAGER AT NAGPUR AND ALL THE TIME HE WAS TELLING THAT I AM PROCESS FOR THIS IT WILL CLEAR.I WAS I A IMPRESSION THAT THE SAID AMOUNT IS FINALIZE WITH FINAL SETTLEMENT.NOW AFTER 5 MONTHS IN MAY'10 HDFC BANK HAS BLOCKED THE AMOUNT OF 39325/-FROM MY SAVING ACCOUNT.NOW WHEN I HAVE SPOKEN TO THE COLLECTION MANAGER AT NAGPUR HE TOLD ME I I WILL TELL YOU AFTER 5PM AFTER DISCUSSION WITH MY BOSS TO CLEAR YOUR ISSUE.I HAVE SPOKEN TO CUSTOMER GREVENCES THEY ARE NOT GIVING THE CORRECT ANSWER TO ME.
MY QUESTION IS IF MY FINAL SETTELMENT WAS NOT FINALISE IN THE MONTH OF DEC'09 WHY THE HDFC CREDIT CARD HAS NOT INFORMED IT TO ME.I HAVE THE CODUMENTS OF LAST FINAL SETTLEMENT.HOW I SHOULD GO FOR RETURN BACK MY MONEY.

Hi ,

I have registered complaint against the disputed amount on 10th of April.This transaction was made on 10th April around 7-7:30p.m from ATM II FIRST INDIA PLACE,GURGAON.I have entered 1000RS/- for withdrawl but received only 400RS/-.It was happened with alot of people same day.Tried fixing this problem online by calling HDFC Customer care department but they are good for nothing.Every time when i called them either they disconnected the call or tried to convienced me by saying we'll revert you on the same shortly.This is very disgusting for the customers who are availing the services of HDFC Bank.
I hope after knowing this fact the HDFC Head Quater/Customer service would take some immediate action to resolve this issue and credit the disputed amount on my account ASAP.

Thanks
Tulsi

Dear Sir/Madam

I was forced and coerced and abused in to taking in a pension policy of 24k on monthly basis, my signatures on the illustrations were forged by Mr.Shailesh Wairkar and and was not even aware of it ,on 7th of may when I recd the policy document, I was shocked to see that my pan card have been tampered with, and my latest photo has been superimposed on the pan card,
since my original pan card is in black and white, but the pan card in the new policy document has my latest picture which was taken from me for the policy document, superimposed on the original copy.

In the last three months ,I have seen many instances where ,signatures of customers have been forged on illustration by Mr. wairkar,the customers are not shown the actual illustrations and policies are sold promising customers 25% guaranteed returns on excel sheets prepared by Mr. shailesh Wairkar

Iam aware that no action would be taken against him and he would continue to harm the company’s image, an image guaranteed by and goodwill created by people of integrity like Mr. Deepak Parikh...

but writing this mail has lessen the burden from my conscience and I can just hope that this whistle blower concept is no just fancy initiative launched by the company ,but some thing which would stop mis-selling and stop people from abusing their authority...

Iam so disgusted of all the happenings that i have decided to leave the organization but hope that some action would be taken,

He has even threatened to kill my mother and me if something happens to me or my mother Mr. Shailesh wairkar would be responsible for it.


--
Thanks and Regards,
Litesh Jain

Amanager likeJai kishen from HDFC bank credit card team in bangalore is of a nuisance for a bank and as well as for the customers, the above person asked for comission for the settling one of my account later came to know there is a process where banks settles the account and takes money from their collectors as it was happened to my friend since the payment was collected without a reciept with nominal amount for the settlement but later when cross verified different amount was deposited.......this is not about complaining against any manager but a manager like this is a menace to company since it will lose a trust of customers......i sincerely request consumer phorum to take care of such incidents so that other customers will be relieved of this kind of manager,please note the reason why im not mentioning my credit card details is beacuse my account is already settled and a person from his own team let me know on the fraud hence i do not want this Rat i mean jai kishen to create a problem,and consumer phorum has to take a strict action against this since he uses harsh words when he speaks to the customers

Hi
This is Asif Khan, brother of Mohammad Nadeem Khan, I received a call from HDFC Bank Credit Card division from Rajouri Garden, New Delhi. My brother has not paid the credit card since 4 months because there was a fraud done by a HDFC employee and there was no action taken by the bank regarding this. Today I received the call at 5:20 PM IST on 11th May 2010, and the person on the phone was Himanshu Ganju (himanshu.[protected]@hdfcbank.com) after a few talks he started abusing me on the phone and said "You are a muslim you are 'gaddar' and go back to your country ", my brother has not paid the bank because he has been waiting for justice from the bank which has not been done. Now this phrase from a HDFC employee has shown where India is today and why it is still called a 3rd world country and is not at par with other developed nations.
I will take this matter to the farthest possible court and jurisdiction in India even if I have to spare my whole life for this. Because this is a National Issue and not a matter of few thousands in payment towards the bank.
The caller details are below:
Himanshu Ganju (himanshu.[protected]@hdfcbank.com)
Manager: Manjeet Singh
Rajouri Garden
Credit Card Division
Called from: [protected]

There were many other abusive words and phrases used by him over the phone which do not concern as much as this. This will not be settled by any compensation or any reward to me or my brother as this is a matter which has ruined India since its Independence and have held back our country to make it's mark in the world. I will make sure that this issue is publicized by all media to the entire nation so that people know where we actually stand.

This is serious issue regarding wrong selling of Insurance.Let me tell you i have called up hdfc toll free number for fixed deposit and they said it would be 7.50%.So,I asked them to come and collect my details and they asked me to sign in certain documents and gave them a cheque of 1,00,000/- just mentioning account payee and they said they would fill up the favour of so i have asked them to fill that on their own.At that point i asked him very clearly whether it is a one time payment and he said clearly yes.This all happened in May -2009. But after 8 to 10 months later when i went to hdfc west mambalam branch for depositing another 50,000/-on the same fixed deposit they asked me fo policy number so i went back and brought the documents for their reference.Only then they explained it is an insurance and nowher related to hdfc bank so i need to meet standard life people.I thaught if its not related to hdfc i like to cancelthis program and the person out their said fine your Rs.1,00,000/-cannot be refunded I need to tell you at this point from west mambalam to velacherry branch and from their they asked me to go to Branch office in Teynampet and they said it is being shifted to nandanam and where ever i go to any of your branch they are not even ready to talk to me because they pretty busy with new enrollments .And one person in KK Nagar branch said this is the way lots of customers is being cheated so at that point i was totally scared and i decided to go throug the terms and condition and one of customer service people explained me to send a mail .Person are all available in your branches but nobody could help now i am scared no safety for my money for next 10years .so,Kindly refund the money with out any surrender charges.For all the pain i went through.........Its just a apolicy for you people but for me my hard earned money and at any cost i wont be contacting hdfc for furthur promotional offers..If a customer as a belief on the bank and not reading the terms and condition properly this is what you ppl would do .So, Apart from all other your job pls take this into consideration and do the need full...................Looking forward for ur help because i have other go...................

It has been a weeks time and i have not recieved any kind of confirmation and no one to help me out in this issue in chennai because every one pointing out fingers to to one other but not giving me a solution .so try to do the needful...........ASAP.................


It has been a weeks time and i have not recieved any kind of confirmation and no one to help me out in this issue in chennai because every one pointing out fingers to to one other but not giving me a solution .so try to do the needful...........ASAP.................

Dear Madam/Sir,

This is reference in regards to my home loan from HDFC Limited, C-Scheme, Jaipur 300201. I have taken home loan from HDFC limited from above cited branch. My home loan account number is[protected]. I have collected 2 cheques of 2,50,000/- by name of the property builder and 1,00,000/- by my name for registration cost on 30th March, 2010.

When I went to submit the cheque in bank, I noticed that they have wrongly printed the details of the cheque . I have informed them (Mr. Nikhil Jain) at that particular instant and he happily agreed to issue a new cheque in later time.
So I have done the registration of my home on 31st March, 2010.

I managed time on 10th May, 2010 and went to the authority in HDFC home loan branch and told them to issue a new cheque. They (Vishal Basotia) did it without clarifying/explaining me anything but charged the pre-EMI for the amount.
I have requested them that I have already registered my flat so you have already deducted EMI but they didn’t agree and took Pre-EMI by adjusting the previous draw amount.
Why should I pay Pre_EMI when flat is already registered.

Also, initially they have sent the sanctioned letter by mentioning the wrong amount (By Shivangi Maharishi) which we have corrected after visiting to the office. Again due to Bank’s fault I am loosing a huge amount and precious time.

Here, I am appealing to stop the harassments and the compensation for same.

With best regards,

Swagata

Hi Sir

I'm a HDFC credit card holder. I lost my job abd couldnt pay the minimum payment to credit card from last 5 months. HDFC is torchering me like anything . Here are few words they abused in vulgar language against my parents


Same calls to me , my parents using bad words & vulgar language.

Number :[protected], Name of the person who called is Vijay /Suresh from this number.

My Father received calls yesterday using these words.

Your son is a loafer. You have given birth to a loafer, and u are a culprit. I will get u arrested and see how mahendra will escape.

He being a heart patient couldnt tolerate and fainted apparently. This kind of abusive language is a punishable crime. I


Please advice what to to do.

Regards
Mahendra

Sir,

My account No. is [protected] , R.R.Construction, Rajendra Alurwar , send me the cheque book my old cheque book is finished .
Please send it with most urgent.

Regards,

Rajendra alurwar

Dear sir,

My name is rajendra prasad, i have useing a one credit card last 1yr, an fortunataly my payment is due 31,000/- but bank is satalment of this payment in 27,700/- in 11 months, i have pay 6 instalment, and last 2 & 3 days one guy in calling me his told me a name neeraj & no is [protected],[protected],

Dear Sir

I have get two-wheeler loan no 2004 through centurion bank Vellore branch. Completed the two-wheeler loan, after completion of my loan I have received the original RC book from bankers. that time they have told me NOC send through by courier but till now I have not receive the NOC

We need the NOC How to proceed further

with regards

a.paramanantham
[protected]br...

Hi, This Ranjeet Singh Rana. i have account in HDFC bank. last 2 month i never my account maintain for 5000 Rs. for this month i am deposit a check Rs. 2000. i Know my bank min. account balance necessary for 5000. but i withdraw this money for some problem. but bank cut AQB charges for 750 and when i call the customer care. and asking why so she tell why i open account for HDFC bank. and she tell if i am call for customer care. so every call they charges like 50 rs. for what this. that means i call them and pay calling and charges for talking them. i think they not a calling girl. that i call for my entertainment. sir i am very small person. this charges is very harmful for me.after this i am not want to relationship with this bank. i want closed my account for this frodi bank and returned my money back. and please you take strike action against this bank.

people who never know about the bank rule and regulation. so this bank duty they provide all type of informtaion about their rule.

Hi, this is sunil chaudhary, mbil no.[protected] and email id - [protected]@gmail.com.

I am a hdfc bank card holder , i was not recieving statement of credit card from a very long time somewhere more than 6-8 months and I was making pmt also but not complete deleberatly because i informed to helpline of hdfc card several times and complain to supervisor or managers of hdfc bank that I am getting my pmt after producing of my statement bills in office. & i got reply that no interest will taken commited by higher authorities. I was fed up and then I took all stmt on email id at starting of new financial year 2010-11. When, once I recieved all stmt in april month only then I made full and complete pmt without interest, again after the commitment of executive of helpline. But now, they are not reversing the complete interest part and top of that they are bargaining on reversal of interest part.
I explain this thing few times to manager of hdfc bank and they are saying we are working on it. No satisfactory result.

What should I do ??? plz suggest.

Regards
Sunil Chaudhary
[protected]
[protected]@gmail.com

As i have a zero balance salary a/c with HDFC Bank.without information they turned my a/c to saving a/c.several other charges are being deducted from my a/c,when i informed this thing to HDFC they said it might happen that your salary would not be credited to this a/c for 2 to 3 month but my salary was credited to this a/c only as i was receiving the salary in this a/c.later on after many days they said you need to submit the proof that still you are working with this company.I submited the proof on my company's letterhead that i am still working with this company & submited in the HDFC Kalka ji branch.Their they said your a/c will be converted to the zero balance salary a/c within 4 to 5 working days.Now it is more than 10 to 12 working days nothing happened agained i complained for the same they said we will resolve this in 7 days.Then I received the call from bank they said we are unable to locate this letter,they said you need to submit the new one as it might have been misplaced.now my company is not providing the new proof,asit is a carelessness of HDFC & I am suffering.they don't know what is the exact reason for this as if i am asking any thing about the a/c conversion they tell me a story because they dont know exactly what happened & i am being suffering from this Bank.

Dear Sir,

I had two-wheeler loan with HDFC Bank, but my bike was stolen on 06-Apr-2009. after sometime i got claim cheque from Insurance company and on 27-09-09 i handover the same cheque to HDFC Bank against my two-wheeler loan no. 13707007 and also get "NO DUES CERTIFICATE' form Bank, But they put my name in CIBIL. I am very very frustrated with HDFC Bank's service. Please help me,, how can i remove my name from CIBIL.

Thanks & Regards
Kuldeep Sharma
[protected]

I am posting my grievance here in the hope that something positive may happen before I file a complaint in the Consumer Court.

I had a credit card from HDFC Bank with card number[protected] xxxx. Due to some financial problems I lapsed in the payments towards the card. Since then, however, I was paying minimum balance until May 2009 when I was offered a settlement of my dues. A settlement letter was issued dated 21/5/2009...

Hi

I am Roopal Chaturvedi. I had opened my salary account with HDFC Bank, Cauvery Bhavan, Bangalore. During the intro session, the executive from the bank, Mr. Shaiju, talked great things about HDFC and its services. He promised us 1st class services on behalf of the branch. I opened my account with the bank on 28th January, 2010. Unfortunatly I was deputed to Chennai for 3 months, immediately a week after I opened my account. And to add to this, I lost my ATM Card on 9th of March, 2010. I called up at the customer care immediately and got my card blocked.Then what was to follow is a long tale of harrassement and torture and rude and irresponsible behaviour from the bank. One thing which I am sure of is that this bank just knows how to advertise about its hospitable and ever-helping staff and awesome services. The truth is its just the other. I'm also sure that they do not provide their staff with any training on how to behaviour with their customer and how to handle queries from customers. My experience with HDFC has been traumatic. I called up the customer case more than 50 times. Its a long call and you have to cross several options to reach the ultimate help desk. Everytime I called them up, I was told we'll call you back and their call never came. Then I went to their Thiruvanmiyur branch in Chennai and their the executive Ms. Gayathri told me that il get the card within 7 working days. I asked her if I can collect it from bank itself as I was in Chennai on deputation for 3 months. She said she'll confirm from the head office and give me a call back. Till date I havent got a call from her. After this again I called up at the customer care to know abotu the status of the pin and everytime it was a "We'll give you a call back Ma'am". Then again no calls. When I approached the Ramapuram branch I was told by the executive Ms. Indira that my card is at Caurvery Bhavan Branch and I can collect it from the Ramapuram branch in 4 days. After 4 days I got my Card but this time no pin. I was told that the pin is at the Cauvery Bhavan Branch, Bangalore. What am I supposed to do with the card alone? Commonsense. When I tried to register a complaint, Ms. Indira told that I can apply for a new pin. Then I came back and thought of collecting my pin from Bangalore Branch. Whne I went to the Cauvery Bhavan Branch today, i.e. 7th May 2010, i.e. 2 months after the loss of my atm card, I was told by the executive that I have to apply for a new pin as he cannot find my pin there. His name was sm Mr. Vijayendran M. He behaved rudely and asked me to close the account if I want to. This has been loss of money on travelling from Chennai to Bangalore and for the long customer care calls. Mental torture and ofcourse inconvenience caused as I could not withdraw my own money from the bank

Please Help.

What do I need to do.

Regards

Roopal Chaturvedi
roopal.[protected]@gmail.com

Hi,

This is Harshal Arun Chougule. I am writing with reference to HDFC bank Car loan A/c# 16460393.

This Car Loan Amount was disbursed on 22nd April 2010 to the dealer "Pashankar Auto Wheels Pvt. Ltd. Pune". However during the time of delivary the dealer informed me that they cannot delivar the vehicle as the Bank has instructed them to do so.
The reason provided was as follows:
The bank dealer had not provided details of discount in the proforma invoice submitted to the bank.
Hence the bank disbursed an amount more that the Ex showroom price of the car.
However its been about 8 days but the bank or the dealer no one is providing me a wriiten confirmation that the delivary has been stopped. Neither the bank is providing me any instructions on how to progress further on this issue.

I have already invested around Rs. 48000/- to the dealer and the dealer is not even allowing me to cancel the booking. The loan has already been disbursed and I am being billed for its interest.

In all ways I am losing my money for a car which is no where owned by me.

Kindly help me.

Regards,
Harshal
Ph: [protected]

I am continously receiving unwanted and thretening calls from the following phone numbers:-
[protected],[protected],[protected],[protected],[protected].

These numbers belong to the HDFC Bank, They are calling me for the Payment
collection of credit card bills.
I am already Using the card and paying the bills every month but now they are
thretening me again and again and abusing me on my mobile no.[protected].
I requested them not to call me and I will pay only when I have money,but they have started thretening to send anti-social elements to my home who will misbehave with my family members.
I am an innocent citizen and need help.
An early action on this will be much appreciated.