HDFC Bank Complaints & Reviews

This is for your kind information that i have own a car for which i took auto loan (loan account number[protected] from your bank on last 26th Feb'2010 but till date i have not received any documents regarding the same.When i called up the executive again & again he told me that same will be delivered at my home address within a week,but 2 & half months passed away,but still i dont know whom sholud i contact or what is the solution.

Kindly advice.

I wish to make a complaint against HDFC Bank. I have a Platinum Plus Credit Crad from HDFC bank (Credit card no. [protected]). In the month of April 2010, there was an advertisement from HDFC in Goibibo's website that "Pay by your HDFC credit card and get cash back worth Rs 250". This offer was valid from 14th April to 30th June. As such I booked 4 flight tickets from GoIbibo on 21/04/2010 believing that I shall get a cashback of Rs1000 in total for the tickets that I booked. However my latest statement that got generated on 14/05/2010 (almost a month later) does not show any cashback which means that no cashback was given to me.
This is extremely annoying as I had several other offers from other banks that I could have availed at the time when I got my tickets booked. I chose to go with HDFC as the offer looked lucrative. HDFC cannot misguide their customers this way. As per the policies, they cannot advertise anything which they do not offer in reality. It is extremely unprofessional on their part to indulge in such misguided services. I want the cashback to be creditted to my account at the earliest and request you to please look into this.

Thanks & Regards,
Sunita Dutta
[protected]

HDFC bank branches in Nagpur and Amravati (cities in Maharashtra state) have refused to deposit the cash in my salary savings account. They say this account is meant only for salary deposits by my employer and I can only withdraw money from it. I was surprised to hear the branch manager that this is a profitless account with very small amounts turnover and we do not give any other service to salary account holders. I am going to make a complain of it to my employer requesting them to change the banker but I would like to know whether this is correct because earlier the same bank was allowing to do the same and good banks like ICICI and SBI do it without any problem.
Pradip Chavan
Business Manager
Ranbaxy Labs Ltd.
Nagpur (M.S), India
[protected], [protected]@yahoo.co.in

Shame on HDFC Bank. Their electronic banking servers were down on Saturday 15th May 2010, and they are shamelessly telling that as a reason. These days even small retail showrooms have backup computer servers which they switch on if their main computer does not work.
On Saturday 15th May 2010 I made a purchase of Rs.9999 and swiped my card in the retail outlet. It said "Insufficient funds", (I was having a very good balance in lakhs). The people in the shop were looking at me as if I was a beggar or just came to show off and am not having enough money.
I called up HDFC help desk. It says "Customer care" on the debit card, but it is a computerized recorded menu which comes up again and again, and you can never get a human being to respond. So I chose option 4 for "reporting lost card", though my card is not actually lost, that was the only option to get a human being to talk to you.
For three times I told them my account number and details and each time they would say "please be on line, I will connect to another person" and then cut the call.
Then I went to the nearest HDFC ATM, that was not working. All HDFC customers were complaining the same. Also most people could only withdraw upto a limited Rs.5000 and not more than that.
Then atlast I have to yell at the helpdesk lady, that I am calling for the fourth time and not to disconnect the phone.
Then one man came on line and told me "All our computer servers are down and will come up only 1 hours afterwards!!"
What a shame! What would happen to customers who eat in star restaurants on a weekend with families and when they swipe their cards and the waiter announces "Insufficient funds".
My question is if HDFC computer servers are not working, why blame it on the customer and announce to the whole world through the Point-of-Sale device that he is having "Insufficient funds". Why not a simple "HDFC bank server not working". Is it not annoying for the customer? Every one looking at him as if he has come to rob!!
And all leading banks have computer servers which work with their ATMs, EFT POS and netbanking. But they all have "backup servers" too. The backup computer servers switch on automatically and take over the work when the main computer server goes down. Does not HDFC Bank management know this simple fundamental about Electronic banking?

Card No- [protected],
I’m holding others banks credit cards from last 3 years and as well HDFC also. Only with HDFC I’m facing the Problem This is my 4th Request for Hdfc Credit Card settlement and till now no one have reward.
I have contacted below mention number you have provided for settlement. (Last Mail Ref No HBL[protected] Hyderabad[protected] . I spoke to Rekha and Suresh regarding this they said (Both Are HDFC EMP) – After april they can do the settlement as they promises me as per my request in 15000/- for settlement. Now when i called they said not possible great …Suresh also told me to don’t make the payment till april 2010 and HDFC will do the settlement.
Now I can’t talk to Any way I need final settlement asap.
And I don’t want to communicate on phone you guys Don’t know how to talk to the customers also.
I need proper channel to close this. Send me mail with settlement I can deposit the cheque Same Day.
Please understands on phone you people have promises many things in Indian Consumer Complaint site you have more than a 1000 complaints . And 50% Customer are facing the problem after settlement also.
You don’t care about your customer HDFC is playing with customers.
I also requested to the RBI have to look this, Banks don’t have right to play with the customers money, I can’t believe everyday more than a 3 to 4 complaints in consumer complaint site only for HDFC Credit Card.
I think better RBI have to Stop this bank. I agree some time bank have to face problem from customer’s side also but means not that they will play with the customer money.

I have sent Mail Just now to - [protected]@hdfcbank.com,
Mark CC to [protected]@rbi.org.in and kaushal.[protected]@hdfcbank.com(HDFC Nodal Officer HYD & Principal Nodal Officer for HDFC Bank Ltd.)

My financial possition was very poor I want to settle my credit card payment for 10000/- and my credit limit on card is Rs. 16500/- and they ask for pay Rs.33000/-, please help me for god se I was very help less person so no one can ready to help me I will ready to pay Rs.10000/- for settlement. Please help me I beg u. Pls help me as early as possible. my contact no. [protected] and my Email ID [protected]@jtepl.com

Hello Experts,

I had some issue with HDFC Credit Card and finally we had a settlement, upon settlement HDFC gave me a waiver amount of Rs. 29000/- in July 2009.

Now when I applied for Personal loan at Citi Bank, they rejected my application saying Bad CIBIL report.

so I applied for Cibil Report and found HDFC Credit Card Status reflecting SETTLED, so then I understood Settled means Bank was unable to recover full amount.

so I asked HDFC Debt Recovery team to let me know what is my total waiver amount that i received and the interest incured so that I can pay in Full and Final.

very Next Day I got a call from a person, he informed me he is from HDFC and informed I have to pay Rs. 23,800/- and he said, since my card is in Blocked state I cannot pay by cheque he said I need to pay cash. I got fooled here, i blindly agreed, very next day he sent a collection guy to my office address,

the guy gave me a forged HDFC settlement letter, and Cash Receipt for 23800/-

Now when I contacted HDFC, they say, they have NOT received the cash.

I went to police, police said, you expressed your desire to pay the due to HDFC Debt Recovery Represetative - and if someone comes with your Credit Card info, HDFC's Original Cash Receipt Copy and fools you.. why you have to take the pain of complaining... its HDFC's Duty to find who did this fraud.

HDFC didn't agree to help at first, then I lodged a complain at RBI's Banking Ombudsman against HDFC.

Now HDFC Risk Management had started Investigating, however I don't have faith in them.

is there anyway i can enforce HDFC to take immediate action so i can recover my money at the earliest.

Once again thank you all for going through my case completely.

I highly appreciate your support.

Regards,
Hameed

DEAR SIR,
I HAD ONE CARD WITH HDFC BANK THE CARD NO WAS [protected].AFTER DISCUSSION WITH THE COLLECTION MANAGER AT NAGPUR IT WAS FINALISE AT LAST INSTAL MENT OF 9500/-THE LAST DATE OF THIS PAYMENT WAS 30.11.09.DUE SOME REASON I COULD NOT MADE IT ON 30TH'NOV'09 I PAID IT ON 2ND OF DEC'09.AFTER TAHT I AHVE SPOKEN TO COLLECTION MANAGER AT NAGPUR AND ALL THE TIME HE WAS TELLING THAT I AM PROCESS FOR THIS IT WILL CLEAR.I WAS I A IMPRESSION THAT THE SAID AMOUNT IS FINALIZE WITH FINAL SETTLEMENT.NOW AFTER 5 MONTHS IN MAY'10 HDFC BANK HAS BLOCKED THE AMOUNT OF 39325/-FROM MY SAVING ACCOUNT.NOW WHEN I HAVE SPOKEN TO THE COLLECTION MANAGER AT NAGPUR HE TOLD ME I I WILL TELL YOU AFTER 5PM AFTER DISCUSSION WITH MY BOSS TO CLEAR YOUR ISSUE.I HAVE SPOKEN TO CUSTOMER GREVENCES THEY ARE NOT GIVING THE CORRECT ANSWER TO ME.
MY QUESTION IS IF MY FINAL SETTELMENT WAS NOT FINALISE IN THE MONTH OF DEC'09 WHY THE HDFC CREDIT CARD HAS NOT INFORMED IT TO ME.I HAVE THE CODUMENTS OF LAST FINAL SETTLEMENT.HOW I SHOULD GO FOR RETURN BACK MY MONEY.

Hi ,

I have registered complaint against the disputed amount on 10th of April.This transaction was made on 10th April around 7-7:30p.m from ATM II FIRST INDIA PLACE,GURGAON.I have entered 1000RS/- for withdrawl but received only 400RS/-.It was happened with alot of people same day.Tried fixing this problem online by calling HDFC Customer care department but they are good for nothing.Every time when i called them either they disconnected the call or tried to convienced me by saying we'll revert you on the same shortly.This is very disgusting for the customers who are availing the services of HDFC Bank.
I hope after knowing this fact the HDFC Head Quater/Customer service would take some immediate action to resolve this issue and credit the disputed amount on my account ASAP.

Thanks
Tulsi

Dear Sir/Madam

I was forced and coerced and abused in to taking in a pension policy of 24k on monthly basis, my signatures on the illustrations were forged by Mr.Shailesh Wairkar and and was not even aware of it ,on 7th of may when I recd the policy document, I was shocked to see that my pan card have been tampered with, and my latest photo has been superimposed on the pan card,
since my original pan card is in black and white, but the pan card in the new policy document has my latest picture which was taken from me for the policy document, superimposed on the original copy.

In the last three months ,I have seen many instances where ,signatures of customers have been forged on illustration by Mr. wairkar,the customers are not shown the actual illustrations and policies are sold promising customers 25% guaranteed returns on excel sheets prepared by Mr. shailesh Wairkar

Iam aware that no action would be taken against him and he would continue to harm the company’s image, an image guaranteed by and goodwill created by people of integrity like Mr. Deepak Parikh...

but writing this mail has lessen the burden from my conscience and I can just hope that this whistle blower concept is no just fancy initiative launched by the company ,but some thing which would stop mis-selling and stop people from abusing their authority...

Iam so disgusted of all the happenings that i have decided to leave the organization but hope that some action would be taken,

He has even threatened to kill my mother and me if something happens to me or my mother Mr. Shailesh wairkar would be responsible for it.


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Thanks and Regards,
Litesh Jain

Amanager likeJai kishen from HDFC bank credit card team in bangalore is of a nuisance for a bank and as well as for the customers, the above person asked for comission for the settling one of my account later came to know there is a process where banks settles the account and takes money from their collectors as it was happened to my friend since the payment was collected without a reciept with nominal amount for the settlement but later when cross verified different amount was deposited.......this is not about complaining against any manager but a manager like this is a menace to company since it will lose a trust of customers......i sincerely request consumer phorum to take care of such incidents so that other customers will be relieved of this kind of manager,please note the reason why im not mentioning my credit card details is beacuse my account is already settled and a person from his own team let me know on the fraud hence i do not want this Rat i mean jai kishen to create a problem,and consumer phorum has to take a strict action against this since he uses harsh words when he speaks to the customers

Hi
This is Asif Khan, brother of Mohammad Nadeem Khan, I received a call from HDFC Bank Credit Card division from Rajouri Garden, New Delhi. My brother has not paid the credit card since 4 months because there was a fraud done by a HDFC employee and there was no action taken by the bank regarding this. Today I received the call at 5:20 PM IST on 11th May 2010, and the person on the phone was Himanshu Ganju (himanshu.[protected]@hdfcbank.com) after a few talks he started abusing me on the phone and said "You are a muslim you are 'gaddar' and go back to your country ", my brother has not paid the bank because he has been waiting for justice from the bank which has not been done. Now this phrase from a HDFC employee has shown where India is today and why it is still called a 3rd world country and is not at par with other developed nations.
I will take this matter to the farthest possible court and jurisdiction in India even if I have to spare my whole life for this. Because this is a National Issue and not a matter of few thousands in payment towards the bank.
The caller details are below:
Himanshu Ganju (himanshu.[protected]@hdfcbank.com)
Manager: Manjeet Singh
Rajouri Garden
Credit Card Division
Called from: [protected]

There were many other abusive words and phrases used by him over the phone which do not concern as much as this. This will not be settled by any compensation or any reward to me or my brother as this is a matter which has ruined India since its Independence and have held back our country to make it's mark in the world. I will make sure that this issue is publicized by all media to the entire nation so that people know where we actually stand.

This is serious issue regarding wrong selling of Insurance.Let me tell you i have called up hdfc toll free number for fixed deposit and they said it would be 7.50%.So,I asked them to come and collect my details and they asked me to sign in certain documents and gave them a cheque of 1,00,000/- just mentioning account payee and they said they would fill up the favour of so i have asked them to fill that on their own.At that point i asked him very clearly whether it is a one time payment and he said clearly yes.This all happened in May -2009. But after 8 to 10 months later when i went to hdfc west mambalam branch for depositing another 50,000/-on the same fixed deposit they asked me fo policy number so i went back and brought the documents for their reference.Only then they explained it is an insurance and nowher related to hdfc bank so i need to meet standard life people.I thaught if its not related to hdfc i like to cancelthis program and the person out their said fine your Rs.1,00,000/-cannot be refunded I need to tell you at this point from west mambalam to velacherry branch and from their they asked me to go to Branch office in Teynampet and they said it is being shifted to nandanam and where ever i go to any of your branch they are not even ready to talk to me because they pretty busy with new enrollments .And one person in KK Nagar branch said this is the way lots of customers is being cheated so at that point i was totally scared and i decided to go throug the terms and condition and one of customer service people explained me to send a mail .Person are all available in your branches but nobody could help now i am scared no safety for my money for next 10years .so,Kindly refund the money with out any surrender charges.For all the pain i went through.........Its just a apolicy for you people but for me my hard earned money and at any cost i wont be contacting hdfc for furthur promotional offers..If a customer as a belief on the bank and not reading the terms and condition properly this is what you ppl would do .So, Apart from all other your job pls take this into consideration and do the need full...................Looking forward for ur help because i have other go...................

It has been a weeks time and i have not recieved any kind of confirmation and no one to help me out in this issue in chennai because every one pointing out fingers to to one other but not giving me a solution .so try to do the needful...........ASAP.................


It has been a weeks time and i have not recieved any kind of confirmation and no one to help me out in this issue in chennai because every one pointing out fingers to to one other but not giving me a solution .so try to do the needful...........ASAP.................

Dear Madam/Sir,

This is reference in regards to my home loan from HDFC Limited, C-Scheme, Jaipur 300201. I have taken home loan from HDFC limited from above cited branch. My home loan account number is[protected]. I have collected 2 cheques of 2,50,000/- by name of the property builder and 1,00,000/- by my name for registration cost on 30th March, 2010.

When I went to submit the cheque in bank, I noticed that they have wrongly printed the details of the cheque . I have informed them (Mr. Nikhil Jain) at that particular instant and he happily agreed to issue a new cheque in later time.
So I have done the registration of my home on 31st March, 2010.

I managed time on 10th May, 2010 and went to the authority in HDFC home loan branch and told them to issue a new cheque. They (Vishal Basotia) did it without clarifying/explaining me anything but charged the pre-EMI for the amount.
I have requested them that I have already registered my flat so you have already deducted EMI but they didn’t agree and took Pre-EMI by adjusting the previous draw amount.
Why should I pay Pre_EMI when flat is already registered.

Also, initially they have sent the sanctioned letter by mentioning the wrong amount (By Shivangi Maharishi) which we have corrected after visiting to the office. Again due to Bank’s fault I am loosing a huge amount and precious time.

Here, I am appealing to stop the harassments and the compensation for same.

With best regards,

Swagata

Hi Sir

I'm a HDFC credit card holder. I lost my job abd couldnt pay the minimum payment to credit card from last 5 months. HDFC is torchering me like anything . Here are few words they abused in vulgar language against my parents


Same calls to me , my parents using bad words & vulgar language.

Number :[protected], Name of the person who called is Vijay /Suresh from this number.

My Father received calls yesterday using these words.

Your son is a loafer. You have given birth to a loafer, and u are a culprit. I will get u arrested and see how mahendra will escape.

He being a heart patient couldnt tolerate and fainted apparently. This kind of abusive language is a punishable crime. I


Please advice what to to do.

Regards
Mahendra

Sir,

My account No. is [protected] , R.R.Construction, Rajendra Alurwar , send me the cheque book my old cheque book is finished .
Please send it with most urgent.

Regards,

Rajendra alurwar

Dear sir,

My name is rajendra prasad, i have useing a one credit card last 1yr, an fortunataly my payment is due 31,000/- but bank is satalment of this payment in 27,700/- in 11 months, i have pay 6 instalment, and last 2 & 3 days one guy in calling me his told me a name neeraj & no is [protected],[protected],

Dear Sir

I have get two-wheeler loan no 2004 through centurion bank Vellore branch. Completed the two-wheeler loan, after completion of my loan I have received the original RC book from bankers. that time they have told me NOC send through by courier but till now I have not receive the NOC

We need the NOC How to proceed further

with regards

a.paramanantham
[protected]br...

Hi, This Ranjeet Singh Rana. i have account in HDFC bank. last 2 month i never my account maintain for 5000 Rs. for this month i am deposit a check Rs. 2000. i Know my bank min. account balance necessary for 5000. but i withdraw this money for some problem. but bank cut AQB charges for 750 and when i call the customer care. and asking why so she tell why i open account for HDFC bank. and she tell if i am call for customer care. so every call they charges like 50 rs. for what this. that means i call them and pay calling and charges for talking them. i think they not a calling girl. that i call for my entertainment. sir i am very small person. this charges is very harmful for me.after this i am not want to relationship with this bank. i want closed my account for this frodi bank and returned my money back. and please you take strike action against this bank.

people who never know about the bank rule and regulation. so this bank duty they provide all type of informtaion about their rule.

Hi, this is sunil chaudhary, mbil no.[protected] and email id - [protected]@gmail.com.

I am a hdfc bank card holder , i was not recieving statement of credit card from a very long time somewhere more than 6-8 months and I was making pmt also but not complete deleberatly because i informed to helpline of hdfc card several times and complain to supervisor or managers of hdfc bank that I am getting my pmt after producing of my statement bills in office. & i got reply that no interest will taken commited by higher authorities. I was fed up and then I took all stmt on email id at starting of new financial year 2010-11. When, once I recieved all stmt in april month only then I made full and complete pmt without interest, again after the commitment of executive of helpline. But now, they are not reversing the complete interest part and top of that they are bargaining on reversal of interest part.
I explain this thing few times to manager of hdfc bank and they are saying we are working on it. No satisfactory result.

What should I do ??? plz suggest.

Regards
Sunil Chaudhary
[protected]
[protected]@gmail.com