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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32896
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HDFC Bank reviews & complaints page 189

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S
Sandeepd799
from Guwahati, Assam
Oct 19, 2021
Resolved
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Resolved

Address: Guwahati

An amount of Rs. 2511.25 has been failed while making POS transaction and the same has not been deposited into my account.
Below message was received

Ur transaction on HDFC Bank DEBIT/ATM Card ending 2776 for Rs. 2511.25 has been credited/reversed by MARWARI HOSPITAL on[protected]:23:44:22

I have not yet received the amount in my account.

Pls help
Thanks
Contact: [protected]
Nov 21, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2021
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    D
    divyajain57
    Oct 19, 2021
    Resolved
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    Resolved

    Hi, i have requested and submitted my documents to HDFC bank on the 3rd of October for opening a savings account on an urgent basis. The executive promised me that the account will be opening within 10 working days. My minimum amount fund got deducted on the 5th of October and i was told once it’s done i shall receive the kit by 11th October. Since then i have been following up with the executive and visiting branch to know the status. They have been promising different dates. Firstly 11th then 13th then 16th and then 18th. And it is the 19th today and yet I haven’t received any single communication on the status of my account activation and kit. This is extremely extremely frustrating and the worst customer experience i have ever had. This has been an harassment for me to keep on following up and visiting the branch. I have not got a good response and neither a resolution to this.
    Nov 27, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 20, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Verified Support
    Oct 21, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Shashiranjan Yadav
      Oct 19, 2021
      Resolved
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      Resolved

      Refund Was Initiated Of Rs135 Amount By Amazon On 2nd October, But Still Money Not Received In HDFC Account. HDFC Customer ID[protected].

      Customer Name Sashi Ranjan Yadav.
      Mobile No : [protected]
      HDFC Account No:[protected]
      +1 photos
      Dec 2, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 21, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We request you to confirm the below details on [protected]@hdfcbank.com for further investigation. 1. Last 4 digit of your Account, Debit card Or Credit card used for making transaction 2. Transaction Date and Amount 3. Date and Amount refunded by the Merchant. 4. Mode of refund (NEFT/IMPS/UPI etc.) used by the Merchant 5. Refund reference number and invoice number, if any available carrying sender bank details. 6. Merchant confirmation mentioning account details to which refund was processed.

      -Zubin
      HDFC Bank Customer Assistance
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        H
        Hemant Gera
        from Delhi, Delhi
        Oct 19, 2021
        Resolved
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        Resolved

        I was told that this is an absolutely free card for life time and the amount will be deducted automatically from the account on or before the due date without any additional charges.

        Now, when I am checking I found that the bank is deducting approx 10-14k Finance charges and 2K approx IGST charges every month since Dec-19/Jan-20. Payment were going smoothly without any additional charges till Nov 19 then why suddenly bank had started deducting this amount.

        No-one from the Bank ever sent me any messages or called me to highlight that your credit card bills are not getting paid completely and these charges are being levied at??

        I have already told them in the month of Jul and Aug to close my credit card and close this case but as on datE my credit card card account is not yet closed .Till this period, Bank got an opportunity
        to add extra charges to my card .I think this is the method of Bank for generating revenue from customers pocket. And above all, I was shocked to know when your representative Mr. Bala told me they don't read complete emails of customers. Is this the way you handle your customers?

        correspondence reference number
        Nov 27, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 21, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        From where I can get complaint reference number ?
        16783649 this is the reference number which I have. Please check and do the needful.
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          K
          kapilprs
          from Bengaluru, Karnataka
          Oct 19, 2021
          Resolved
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          Resolved

          Address: Bangaluru Karnataka

          I was paying Rs 1000 for not maintaining sufficient balance in my account but in the last two months August and September there was higher deduction in my account around Rs 7200+
          So please refund back the deduction or hold amount
          +1 photos
          Dec 1, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 22, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before October 25, 2021.

          -Zubin
          HDFC Bank Customer Assistance
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            S
            Suraj a dongare
            from pune, Maharashtra
            Oct 19, 2021
            Resolved
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            Resolved

            Address: Pune

            Dear sir/madam,

            name: suraj a dongare
            ac. No: 5010******4020
            branch: alandi road
            ifsc: hdfc0009467

            my account balance rs. 590/- hold by bank(mirevenue hold through gefu) on 05 octo. 2021.
            Please refund hold amount in my account .

            Thanks and regards.
            +1 photos
            Nov 21, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 21, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret inconvenience. We have shared your comments with the concerned team and they are looking into the matter. They will revert to you by October 26, 2021. We request your patience in the interim.

            -Zubin
            HDFC Bank Customer Assistance
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              A
              aditya21291
              from Surat, Gujarat
              Oct 19, 2021
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              Address: india

              I purchased an Fridge almost 4 months back using my hdfc credit card opting for the 6000 rs cashback offer. The cashback was supposed to get credit within 120 days but its been more than that and i haven't recieved my cashback yet. Please help me with this. I have all the required bills with me and the hdfc customer care is not very easy to approach.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 21, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience. We request you to provide us with the complete offer details received from the bank along with header and footer and the exact transaction details like date, amount, merchant name and chargeslip/ invoice copy to enable us assist you.

              -Zubin
              HDFC Bank Customer Assistance
              Oct 22, 2021
              Updated by aditya21291
              Transaction date: 2/7/2021
              Amount: 56000 INR
              Merchant Name : Samsung RR
              Offer : 10% Cashback to be credited in 90 Days

              Please find the requested documents - now kindly process this further so i can get my Cashback soon

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                A
                Aman Gondaliya
                Oct 19, 2021
                Resolved
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                Resolved

                Hello, I canceled one of my orders on Flipkart of Rs.1799 on 3rd October. And according to Flipkart, the seller has already refunded it by 8th October. But still, it hasn’t been reflected in my bank account yet. I sent so many emails to the bank in the past few days. But I am not getting any proper response.

                My customer id:[protected]
                Nov 21, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 21, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience. We fully understand your concerns expressed towards the aforesaid transaction.

                Your email has been already received vide HBL number[protected].

                We wish to inform you that we are looking into your query on top priority and the same has been forwarded to the concerned department for processing and we will respond to your email with details within October 25, 2021.

                We appreciate your patience in the interim.

                The Reference number for your query is 2431044 .

                -Zubin
                HDFC Bank Customer Assistance
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                  A
                  AGodha
                  from Nalgonda, Andhra Pradesh
                  Oct 19, 2021
                  Resolved
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                  Resolved

                  I have changed my mailing address but I am receiving the new credit card on the old address itself. How can I get the my new credit card on the address I have updated in my profile?
                  Nov 19, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 19, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Saraniya M C
                    Oct 19, 2021
                    Resolved
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                    Resolved

                    I tried sending money to a beneficiary from my HDFC account and it showed me failed transaction due to technical reason. The money has been deducted from my account but the beneficiary has not yet received the money and i received the message saying failed transaction.

                    I need a resolution for this ASAP.
                    Nov 19, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 19, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      D
                      Diya Kataria
                      Oct 19, 2021
                      Resolved
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                      Resolved

                      I had returned a product on amazon. And after a couple of days, I got a text message from HDFC Bank stating

                      "Ur transaction on HDFC Bank [amount] has been credited/reversed by Amazon"

                      It's been more than 24 hours since I got the message yet no credited amount is reflecting in my account.
                      Nov 19, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 19, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        M
                        mudaskadesh
                        Oct 19, 2021
                        Resolved
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                        Resolved

                        Address: Athani
                        Website: Na

                        HDFC Bank ACH Debit mandate registered for Rs. 20000.00 /- with frequency ADHO in A/c No.XXXXXXXXX44577 for CAMDEN TOWN TECHNOLOGIES PRIVATE LIMITED with HDFC Bank UMRN No.HDFC[protected]
                        This Is Not under stand how sending This Massage
                        please clear This Issue I Am Not Required
                        Nov 19, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 19, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          A
                          Aruna Arthi
                          Oct 19, 2021
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                          Address: MES CROSS STREET, MES ROAD

                          Hi Team,

                          I am seeing this for 2 month offus processing fees going on in my credit card could you please clarify why this processing fees going on.

                          25/09/2021 OFFUS EMI, PROCNG FEE, [protected] (Ref# 09999999980925000879709) 199.00

                          17/10/2021 OFFUS EMI, PRIN NB:01, [protected] (Ref# 09999999981017008978128) 1, 954.41

                          17/10/2021 OFFUS EMI, INT NBR:01, [protected] (Ref# 09999999981017008978136) 216.75
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            A
                            amrish.net
                            from Tiruchirappalli, Tamil Nadu
                            Oct 18, 2021
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                            I am AMRISH CSC VLE from Tamilnadu, I have the HDFC account since 3 years and also I have HDFC Swiping machine . On[protected] I applied the credit card and then verification team called me and confirmed details. After some physical verification to my workplace and my resident they said all is ok.Today am i getting a sms completing processing and given track link. But when i check status my application is decline. I am highly disappointed with HDFC bank Credit Service. Pl do the needful

                            Name : AMRISH S

                            Customer ID :[protected]

                            Credit card application No : 21J[protected]TB

                            Thanks & Regards
                            AMRISH S
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 21, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform that your application was considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and / or statistically determined scores to assess credit eligibility) and operating / credit processes (which include a combination of verifications, credit bureau reports and document verifications). Basis the same, we were unable to approve your application earlier, as it did not meet the mentioned internal criteria of the bank.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Oct 21, 2021
                            Updated by amrish.net
                            Sofar I am not getting any call, sms, email regarding my complaint
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                              A
                              ashok.org
                              from Bengaluru, Karnataka
                              Oct 18, 2021
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                              Address: bangalore

                              Please update my CC ending with 9965, it is showing still active please check and update accordingly.

                              NOC attached.
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 20, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
                              Nov 02, 2021
                              Updated by ashok.org
                              Why you guys not updated my NOC details in a CIBIL report saying that it is my CC is Active,
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                                K
                                KiranIS
                                from Belgaum, Karnataka
                                Oct 18, 2021
                                Resolved
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                                Resolved

                                Dear sir the courier boy has not deliever the doc in my adrress, I did't get any call from delivery boy. But in status it showing consignee address unlocatable landmark needed, i am requesting you to respond to this email as soon as possible awaiting for your reply
                                Nov 19, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 19, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the complete details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  N
                                  nikitanikku
                                  from New Delhi, Delhi
                                  Oct 18, 2021
                                  Resolved
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                                  Resolved

                                  Hi Team,

                                  My UPI id is blocked since 2019 and till now I have followed up so many times with branch also and no action has been taken so far. I even submit complaint here also but no response. Can you please provide any solution on this since it is hampering my work and daily life.

                                  Name: Nikita Singh
                                  Cust ID[protected]
                                  Nov 30, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 20, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience you may have faced. We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and you will receive a response from them to your e-mail ID on or before October 27, 2021, with an update.

                                  Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    A
                                    Aman Gondaliya
                                    Oct 18, 2021
                                    Resolved
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                                    Resolved

                                    I canceled my order for a mobile charger on #flipkart on 3rd October. The refund amount was credited from the seller by 8th October. But the amount of Rs. 1799 has not been reflected in my account yet.

                                    I sent so many emails and sent many screenshots and bank statements. I didn't receive anything but computer-generated emails. They aren't responding properly.

                                    Attaching some reference pictures for more details.
                                    +2 photos
                                    Nov 29, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 20, 2021
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely regret the inconvenience you may have faced. We understand that you have also raised your concerns at Debit card Disputes vide Reference Number[protected] and you will receive a response from them to your e-mail ID on or before October 26, 2021 with an update.

                                    Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      D
                                      Deavoo
                                      from Bengaluru, Karnataka
                                      Oct 18, 2021
                                      Resolved
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                                      Resolved

                                      Address: Bangalore Karnataka

                                      I received the call 14th October for regarding hdfc data entry job.i said ok I intrested the she ask cv and I'd proof I sent.
                                      Ofter that she ask 1500/- Registration am transferring thought phonepay .then she shared Link for online test I attended I scored 20 of 16 then called me she said attende Teliphone interview.i received call from Abhilasha Mehanta ([protected]) this number. I have attend interview was pass.
                                      Offer she sent email that verification Charge 7500/- .i paid they sand one Letter of Intent to my email.again she asking 10, 400/- for Training Purpus I said I can't pay that much money in that day till she didn't pick my call . please help me get back my money
                                      Nov 19, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 19, 2021
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        dasu.rkm
                                        from Midnapore, West Bengal
                                        Oct 18, 2021
                                        Resolved
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                                        Resolved

                                        Address: Chennai, India
                                        Website: HDFC Bank

                                        Hi,
                                        I have sent almost 17245 through Wise Europe SA to my HDFC Bank on last Saturday. I can see money has been sent to HDFC Bank but still it's not reflecting in my account. Why this is the case ? You can't keep my money in your account. I am sending money from last 3 years and I have never faced this situation. Please look into my issue as soon as possible as it's very urgent for me.

                                        Please contact me if you need the complete transaction receipt.
                                        Nov 19, 2021
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 19, 2021
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                        -Anay
                                        HDFC Bank Customer Assistance
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