I got a call from[protected] and asked me to contact Mr. AK. Mathur about my HDFC Life Policy[protected] from Hyderabad branch he explained me lot of things about my existing policy stating I have paid 2 premiums in 2012 and 2013 and to avail the maturity benefits told about 2 option pay premium for balance 3 years or premium of 1 year
asked about Aadhar card, Pan Card, Cancelled cheque, etc...
In turn I asked for his ID Card, Branch Address, Video call, after a heated exchange of words over whats app call
he challenged me to make sure my settlement is not done.
I was in police station when I was on call and things are recorded by local police station, the number location tracing is under progress.
HDFC needs to look into this matter at earliest.
HDFC Bank customer support has been notified about the posted complaint.
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance