Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32898
Resolved
18416
Unresolved
14482
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 215

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
dimple6166
Aug 11, 2021
Resolved
Report
Copy
Resolved

Address: HDFC bank, -VPO Chabbewal-146102, punjab

I have salary account in HDFC due to some reasons this account is changed to saving account. I have one loan with one fancier through HDFC that EMI date is 4th of every month.
After debited of my EMI, Today[protected] my account balance was 11, 158.30 and HDFC has done " 20 ACH debit return " transections and debit my full amount 11, 158.30.
i didn't get and call or SMS from HDFC.

Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.

Please please help me resolve this and return my money.
Sep 18, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2021
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the transaction details. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Agaurav0
    Aug 11, 2021
    Resolved
    Report
    Copy
    Resolved

    Hi,
    This is regarding the request related to "initiated refund by amazon not credited by HDFC".

    Amazon has already initiated refund amount of 22909.11 on 25 July 2021.

    And shared the Refund Reference Number for the transaction 20210726.

    Product order is[protected]
    (OnePlus tv y 43').

    I'm still struggling to get my amount credited to my account by HDFC bank.

    As a proof I have attached amazon email image related to refund reference no and product image.

    Kindly help me to sort it out.
    Many thanks in advance.
    Regards,
    Abhishek Gaurav
    +91-[protected]
    +2 photos
    Sep 19, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Aug 11, 2021
    Updated by Agaurav0
    Why complaint is showing mark as resolved??
    Verified Support
    Aug 12, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the transaction details. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
    Verified Support
    Aug 14, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    Apologies for the inconvenience caused, we are working on your concern vide Ref ID:[protected] and will revert to you by 25/08/21.

    -Shweta
    HDFC Bank Customer Assistance
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      murali palukuri
      from Hyderabad, Telangana
      Aug 11, 2021
      Resolved
      Report
      Copy
      Resolved

      Unable to carry out your instruction. Please contact bank

      I have been trying to view my account balance and transaction detail via net banking, but i am unable to view any of those.

      It displays error message:

      ''We are not able to carry out your instruction. Please contact the bank.'".

      I am using debit card account since 8 years. Call to the help desk, but issue not resolved. Planning to close my account due to this type of issues...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      P
      Pranag000
      Aug 11, 2021
      Resolved
      Report
      Copy
      Resolved

      Unable to log in to the site to recharge the FastTag Wallet. I get the message that the account is "Freezed". Complained to the Toll free number, and spoke to the staff who informed that he will check and call back, which he never did. I have not received any intimation for the freezing my account. I have been calling customer care no from past 45 days none of them are least bothered and very irresponsible rely and till now its not solved. Every time I call them they say 2 days it will be resolved and within 30min will arrange call back but till date no solution the problem. and the worst part is that without intimating they have freezed the wallet.
      Sep 14, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Aug 11, 2021
      Updated by Pranag000
      1. My fastag wallet userid[protected], Vehicle No: KA04ML7444, Mobile Number: [protected] is freezed without any intimation for KYC update.
      2. Now its already more than 45days i have updated KYC through bank customer ID, but till now wallet is in the same status.
      3. I have called your customer care executives many times, always they are so irresponsible that they just say that they have forwarded to backend team and it takes 2 days for updation and it will be active, but from 45days no progress till date.
      4. When i insists to transfer the call the manager or any senior they will make me wait on call for more than 30min and say they are busy n will arrange a call back in 4hrs, 2hrs, 30min but till i did not get call from them.
      5.Today tried to if call your toll free no, getting a message this no does not exist, if i call from another no it is working, so you guys have blocked my mobile no so that you don't want receive my calls.

      One of the worst irresponsible and negligent attitude of your service i have ever seen.
      Verified Support
      Aug 13, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

      -Anay
      HDFC Bank Customer Assistance
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Syeda shazeen
        Aug 11, 2021
        Resolved
        Report
        Copy
        Resolved

        Please check and do needful
        Sep 11, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Address: Lucknow

          Hi Team,
          I received the Welcome kit of HDFC bank containing the cheque book on 2nd Aug2021.

          Customer ID:[protected]

          However, it has been more than 10 days and I havent received the Debit Card and pin yet.
          Due to this reason, I am unable to perform any online/POS transaction using the HDFC account. Currently the account is of no use.
          I have been trying to followup with HDFC bank since last...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          M
          Mmohit23
          Aug 11, 2021
          Resolved
          Report
          Copy
          Resolved

          Want to change my RM Akhilesh Yadav. It's been more than 2 months he is not able to solve credit card issue and now he has stopped responding from past 10 days.
          Sep 11, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vigneshru
            Aug 11, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: [email protected]

            I had requested to close my account 6 months before but they didn't take any action as of now. I'm now having the negative balance in my account. Please close my account. Not not using this effectively please do the needful. Thanks
            Sep 11, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the account details and the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Rimpa
            HDFC Bank Customer Assistance
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Komiuzzaman Mondal
              Aug 10, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Paikar

              I have made a payment of Rs-180(electric bill) via paytm QR code scanner toWBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of Aug'17 - Oct'25 against the consumer ID:[protected] on 07.08.21, but wbsedcl has not yet received the money although the money has been debited from my account.Accnt No[protected] debited with Rs.180 on 7th August 2021.

              UPI transaction ID:[protected]

              Kindly do the needful to succeed the payment or refund..
              +1 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              I returned my money. so thanks
              HDFC Bank customer support has been notified about the posted complaint.
              Plz refund my money

              Complaint about bill payment to wbsedcl - Comment #3875918 - Image #0
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shailu.prabhu
                Aug 10, 2021
                Resolved
                Report
                Copy
                Resolved

                Exorbitant finance charges levied.1, 56, 575 rs is levied for credit limit of 2, 50, 000
                credit card offices refueses to reverse even small fracton of it
                Sep 14, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                -Anay
                HDFC Bank Team Assistance
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sushma Sahani
                  Aug 10, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  OTP not coming to my registered email id

                  Address: House number 0074D , Phulwaria road, Post Shivpuri new Colony,pin 273016
                  Website: hdfc net banking

                  I have to reset my net-banking pin. There are 2 options :

                  1) registered number + debit card — i can't use this because My debit card is expired 1 year before.(i don't have any new debit card yet)

                  2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

                  Ps: this used to work earlier, i have had reset...
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy
                  R
                  Rajendra_A
                  Aug 10, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Net-Banking Issue - low severity memo present on the Debit account.

                  This is regarding my HDFC account being locked from the past 3-4 weeks. After login into Net-banking, I’m not able to perform any transaction, even not able to see the statement. It's showing error "There is a low severity memo present on the credit account. There is a low severity memo present on the Debit account. There is a memo present on the Debit account."

                  Not sure what's the delay to lift-up the lock as I'm really...
                  Helpful
                  30 other people found this review helpful
                  30 found this helpful
                  1 Comment
                  Report
                  Copy
                  A
                  Anjali Dabadi
                  Aug 10, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I haven't received my welcome kit it's been more than one month I have open my saving ac online, charges also started happening but till date I didn't receive my welcome kit.
                  Sep 14, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your account details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    bharat25
                    Aug 10, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Airoli, Navi Mumbai

                    A fraud transaction was done on my credit card, informed immediately to bank officials and get the card blocked. Submitted CDF form and incident details to bank. Repeatedly called and send emails to service department, but no reply and no action taken against the frauders, due to delay action I loss my funds. Now the bank is keepingn generating credit card statements every month and imposing heavy interest on the amount and also many other charges.They deducted my account balance number of time, because of which I had to face many issues. After 1 year the bank is saying that my transaction was legal and I had to pay the entire amount. No enquiry was done, no action taken, no necessary steps taken by bank, they not even asked me about the incident. Now every day they are harrassing me for the payments.Their recovery agents are threatening me. I am facing medical issues because of this.
                    Sep 14, 2021
                    Complaint marked as Resolved 
                    Not recieved any inquiry related mail or call or any justifying reply. Sent a link which has number of columns and criterias, can't complete that. The link is asking for reference number and my reference number showing not valid
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance.
                    Recovery agents are calling for payment any time. I am very much disturbed by this, had to take medical help because all this issues. Submiya complaint previously but did not received any call or mail regarding or to solve my complaint. They dire fly send me an email and mentioned that all investigation is done and my transaction is authorised !! How can it be authorised when I had submitted a complaint and followed all procedures of disputed transaction ??
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nithinkumar.k
                      Aug 10, 2021
                      Report
                      Copy

                      Need to cancel Oneassist membership for my credit card ending with 2308.

                      Deduction of RS 1899/-, need to cancel this and need to refund this amount.

                      Mobile number-[protected]
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Nithin Kumar, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        njeekay
                        Aug 10, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: All over INDIA
                        Website: fastag.hdfcbank.com/CustomerPortal/Login

                        HDFC Fastag issues are second, only to this pandemic. Unable to bring solutions to existing issues.

                        I used HDFC Fastag for my previous Hyundai. Wanting to remain loyal, I opted out of the Honda's offer to provide me with a fastag from a competitor.

                        Bammmmmm! The issue began then. I received my new fastag and I was assisted in getting the previous balance transferred to the new account. Alas, that's all I could do. I'm unable to add funds to the account, because the account has been frozen. Upon calling the toll free number, they say that the KYC is incomplete. How on earth is this possible? Wasn't I using the same Wallet ID in the Hyundai? How was I able to recharge with the same Wallet ID? How were you able to send me the new fastag without my KYC being updated? The guy I spoke with said I have to wait for 2 days for the account to become active. I have to travel tomorrow and I don't know how this is going to work.

                        Either you guys fix this immediately, or you'll see many more people like me opting out of your services and going to other banks/competitors.
                        Sep 11, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Anay
                        HDFC Bank Customer Assistance
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kalpu@123
                          Aug 9, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Recently I used for paypal GRE with amount of 16, 641.02 and paid amount using hdfc credit card and after 5-6 days they credit the amount and convert it into offus EMI without my knowledge.

                          Purchase date: 31/07/2021
                          AGGREGATOR EMI - OFFUS Date: 07/08/2021

                          I have paid the whole amount the next day after purchasing the mobile but still, they do it. Please resolve it as soon as possible
                          +1 photos
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          I just connected to HDFC executive teju resolved it
                          HDFC Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kundan_kumar81
                            Aug 9, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Your FasTag A/c has been Debited for Rs.70 for Adjustment entry on 8/7/2021 4:26:21 PM. - HDFC Bank Ltd.

                            Every time the car has crossed a toll booth the sms received has proper deduction then why the adjustment?
                            Sep 10, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 10, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                            -Anay
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sunny Khilare
                              Aug 9, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Mayur Colony, Pune

                              I had requested for home loan disbursement from HDFC Bank from Mayur Colony branch in July 1st week and all process completed before end of 2nd week of July. But after the process was completed I have not received any update about disbursement from the HL executive Mr. Hari. Earlier he had asked me to meet in person on weekends at place near his home and was suggesting there will be issue in disbursement even though loan is approved. This is very shady practice on the part of executive.

                              I have not recievd any update from executive or customer care. The treatment given to the customer is extremely poor. I am contemplating of moving my preferred account to another just because of this poor customer service.

                              Request prompt support from HDFC support team to receive update on the disbursement. With current apathetic service from laon executive not having any confidence on the process.
                              Sep 30, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

                              -Anay
                              HDFC Bank Customer Assistance
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                jayu ramani
                                Aug 9, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                IPO FUND Hold

                                Address: Rajkot ,GUJRAT ,India

                                Dear Sir,

                                Sub: Rs. 14820/- under hold against my IPO application FU
                                Account number: [protected], Bank: HDFC Bank,
                                Name: JAYDEEP KURJIBHAI RAMANI, PAN No. DVFPR5935G

                                I want to inform you that I have applied bid for 195 shares amounting Rs. 14820/- of Zomato limited vide application np. ZOMETO95409389] @ Rs, 76/- per share. The linked account was HDFC ACC ACCOUNT NUMBER ] maintaining at HDFC...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy