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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32898
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HDFC Bank reviews & complaints page 219

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R
Ramesh C Bhambi
Aug 3, 2021
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Address: HDFC Fateh Nagar

Amount 29.50 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges) even though my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from ATM other than HDFC. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.
Sep 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    T
    Tachchi
    Aug 3, 2021
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    I was paid school fees via Gpay
    to kendriy vidyalay sanghtan billdeskpg.[protected]@hdfcbank on 30 july 2021 but yet not credited recipient account so l humble request please give my my money refund Rs.1875. I attached Gpay transaction screenshot.
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      M
      Markandeyulu chapala
      Aug 3, 2021
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      Resolved

      I am having NRE account with HDFC bank. when I am trying to pay bills from other consumer websites through internet banking (HDFC bank), I am not receiving any OTP.
      this was happening from past 12 months and I have raised this concern to my home branch but there is no proper response (since they too don't the technical issue). Even emailed to customer support, there is no proper response even provided more info, they still asking some unrelated questions.
      Please contact me to this number
      +[protected]
      Sep 5, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance.
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        S
        swathi nekkanti
        Aug 3, 2021
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        Address: pedapalaparru village, Mudinepalli Mandal, Krishna Dt, near sivalayam

        I am an HDFC bank credit cardholder . The bank has auto debited the amount from my credit card number ending with 1384 without my concern. I am not interested in this service and don't want this membership anymore. So cancel the membership and stop debiting the amount asap
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Swathi, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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          P
          Pratik Panchl
          from Dungarpur, Rajasthan
          Aug 3, 2021
          Resolved
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          Resolved

          When i close credit card on phone but Bank generate bill and not informed me.
          Sep 5, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 03, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the card details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            H
            Heena ashish
            Aug 3, 2021
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            Resolved

            Address: 1229 sector 15 panchkula

            I paid my electricity bill online my payment failed but amount deducted. But I did not get back my refund till now. This transaction was done by me on saturday.pls confirm my refund status.
            Sep 5, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 03, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the transaction. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance.
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              R
              Rainbow and I will
              Aug 3, 2021
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              Is not working and I will be there at like to know if I can think of right now I don't want to be in any of is not any answer from him and he said he would like to know if I can think of right now I am not sure if I can make
              HDFC Bank customer support has been notified about the posted complaint.
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                M
                monty121
                from Noida, Uttar Pradesh
                Aug 3, 2021
                Jul 13, 2023
                This thread was updated on Jul 13, 2023
                Resolved
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                Resolved

                AGGREGATOR EMI - OFFUS with customer knowledge

                Address: delhi

                Recently I purchased a mobile worth 26099 and paid amount using hdfc credit card and after 5-6 days they credit the amount and convert it into offus EMI without my knowledge.

                Purchase date: 27/07/2021
                AGGREGATOR EMI - OFFUS Date: 02/08/2021

                I have paid the whole amount the next day after purchasing the mobile but still, they do it. Please resolve it as soon as possible....
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                56 found this helpful
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                A
                Ajoy Sahu
                Aug 3, 2021
                Resolved
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                Resolved

                I cancelled one of my order from Amazon on 03-Aug-2021, I got sms from Amazon that Refund is success, even I got message from HDFC Bank also that "Ur transaction on HDFC Bank DEBIT/ATM Card ending XXXX fr Rs.XX has been credited/reversed by AMAZON on[protected]:13:36:02" but still that money is not been credited to my account at least I can not see from my account statement. Please help
                Sep 5, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 03, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  B
                  Brknbynt
                  Aug 3, 2021
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                  Amount being debited from my hdfc bank fast tag account even though there is no fast tag present on vehicle. Bank is not cancelling account unless overdrafted amount has been paid. Customer Care support is clueless and giving careless excuses about some chip being installed in car.
                  Sep 12, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 04, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance.
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                    S
                    Sachin Singh Shekhawat
                    Aug 2, 2021
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                    Resolved

                    Address: Sikar

                    Please jo bhi mera amount mirevenue hold through gefu m hold h plzzz use refund kre... 🙏
                    +1 photos
                    Sep 7, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 04, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      K
                      Khanrockz07
                      Aug 2, 2021
                      Resolved
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                      Resolved

                      I have a account with Hdfc Bank. Earlier it was a salary account. Now I switch the company and joins with another one.
                      I don't know when the salary account changes in the saving account. And charging monthly 600 now the total negative balance is Rs 9267.72.
                      So either I close my account or any other solutions please suggest me.

                      Account ID 56813287

                      Thank you
                      Sep 5, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 04, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,


                      Our sincere apologies for the inconvenience caused to you. We are looking into your query and our official will contact you by August 07, 2021. Request your co-operation and patience in the interim.



                      -Zubin

                      HDFC Bank Customer Assistance
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                        V
                        Vinit Gadre
                        Aug 2, 2021
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                        Resolved

                        I am using HDFC fastag.I faced issue of improper deduction at toll for a round trip and raised it to the call center.Later I mailed all the details to the email they provided.I think they even didn't check and replied deduction is ok very causal and irresponsible customer service.

                        I yesterday tried to recharge now I am getting message that wallet is freezed.I called call center they asked me to upload documents and said it will take around 7 days to activate again.
                        7 days seriously are we in stone age?? Who gave them right to suspend wallet without prior intimation.Hopeless customer service why even they want to be a fastag provider and harras people
                        Sep 7, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 04, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date and amount) from your registered e-mail id to [protected]@hdfcbank.com

                        Also, attach the scan copies of the below documents.

                        1. Vehicle RC Copy
                        2. Vehicle Image
                        3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

                        Note : Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

                        You may contact 24x7 Customer Care on [protected] for any clarification.

                        -Shweta
                        HDFC Bank Customer Assistance
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                          R
                          Rkpmdp
                          Aug 2, 2021
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                          Resolved

                          Address: Mandideep

                          I have to reset my net-banking pin by using emaiID and contactNumber, Getting OTP on registered mobile number but Email OTP is coming very late, Please do the needful.
                          Sep 8, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 02, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            sirianjali
                            from Manuguru, Telangana
                            Aug 2, 2021
                            Resolved
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                            Resolved

                            Address: hdfc bank

                            I have got money deduction of Rs.767.00/- from my bank account in the name of debit card annual fee. I have been a customer for 7years it was never happened. please help me and refund my money bank. In case if it is for new card provided for me for which amount is deducted from my account every year in the name of chargers without my authentication, then I don't want such card, take your card and give me my money back and give me a free card
                            Sep 4, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 04, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

                            -Shweta
                            HDFC Bank Customer Assistance.
                            Nov 22, 2021
                            Updated by sirianjali
                            i have got only Rs.650/- as refund and i have lost Rs.750/- and i didn't not receive rest amount since it was GST. what if it is GST. it is my money. no one has right to have my money with out my authentication
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                              H
                              hiya1228
                              Aug 2, 2021
                              Resolved
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                              Resolved

                              These people have started a medical policy with bharti axa without my concern and when asked to cancel the policy and initiate the refund they are least bothered. I have marked a mail on 20th June, 2021 till then I haven't received any resolution. I spoke to Bharti Axa people too and they said they have cancelled the policy from their end but HDFC people are not initiating the refund.

                              Please ask the team to initiate the refund asap.
                              Aug 23, 2021
                              Complaint marked as Resolved 
                              They have not taken any step and still I have not got my money back. They just bluff people and charge without consent, and when the customer ask back for his or her money they just say its processing and here the mention as closed which is really wrong. I need the money back in 7 working days else i request consumer forum to take a action. If they also dont take any action I will have to go more above and the higher authority.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the credit card details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance.
                              This complaint is still not resolved and these HDFC people just bluff the customers stating query coused without giving the resolution to the customer.

                              Its been 3 months and still they have not closed this and has not made any reverse money of Rs 11000 in the account and still they have added it in my bill cycle.

                              I request the legal team from the Consumer forum to look into it and close it. I need the whole money refunded in my credit card in 7 days or I will go to the next level for the resolution.
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                                O
                                Onkar Yadav Mamilla
                                Aug 2, 2021
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                                Resolved

                                Did not receive OTP on my email id to reset password for my bank account

                                I wanted to reset password for my HDFC bank account, I am unable to do it, because I am not receiving any OTP on my email id, I am receiving it only on my mobile number....
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                                R
                                Rajender.niranjan
                                Aug 2, 2021
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                                Resolved

                                Hello Sir/Madam,

                                I have monthly pass at Nashik-Sinnar tollway plaza as im working in Sinnar
                                My pass is valid up to Oct'21.

                                Inspite of valid pass, today ( 2021.08.02 at time 8.32.13) HDFC deducted Rs 35 rs from my account.
                                My car no: MH01BK8851 & my mob no: [protected]

                                I try to complaint at their customer care no[protected] then representative asked me to call at 1033.

                                I had shared all the avalable details

                                Representative from 1033 again asked me to call at[protected]
                                I followed the procedure but still no proper response received.

                                This happened in past as well which I tried but give up after multiple trial.

                                Now this is too much, I want to stop their illegal activities.

                                DHFC is doing financial fraud and customer is requesting to correct it.

                                Please help as you are the only hope we have.
                                Sep 10, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 04, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date, and amount) from your registered e-mail id to [protected]@hdfcbank.com

                                Also, attach the scan copies of the below documents.

                                1. Vehicle RC Copy
                                2. Vehicle Image
                                3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).

                                Note: Transaction dispute needs to be reported in writing within 15 days from the date of transaction.

                                You may contact 24x7 Customer Care on [protected] for any clarification.

                                -Shweta
                                HDFC Bank Customer Assistance
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                                  A
                                  Ashish Torne
                                  Aug 2, 2021
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                                  Resolved

                                  Have been using your credit and debit card for last 7 years. I met an accident and requested you guys to make the payment in small amount every month. I was making payment till month of october, sometime i paid 8 k and sometime it was 10 k.

                                  Then, there was month of june2021, i requested to wait for one month i will make the payment in the month of july2021. But i don’t understand how you guys work for your valued and loyal customer who keen to make the payment but you make it worst situation for them.

                                  No one called me or sent me an email and they used my debit card account lien my salaried account. I was about to make the payment but now i don’t money to eat. I am really not happy the way you treat your customers. If the lien was not removed from my account, i will not going to pay anything to the bank!

                                  I would appreciate and request you guys to remove lien from my bank account, so that i can make the payment of credit card and other bills.

                                  Here are the details:-
                                  Salaried account details

                                  [protected]
                                  Hdfc89276
                                  Ashish Ajay Torne

                                  Credit card no:- [protected]
                                  Email : [protected]@gmail.com

                                  Regards,
                                  Ashish Torne
                                  Sep 2, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 02, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Varun
                                  HDFC Bank Customer Assistance
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                                    S
                                    Sounak Basu
                                    Aug 2, 2021
                                    Resolved
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                                    Resolved

                                    I have opened a ppf account through online banking but the branch of ppf account has been chosen randomly..I am staying at kolkata but the branch is in anna nagar, chennai..it is far away from my home..so after maturity can I withdraw my money from kolkata..
                                    Customer id[protected]
                                    Registered number [protected]
                                    Sep 7, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 04, 2021
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you by 06.08.2021.

                                    -Shweta
                                    HDFC Bank Customer Assistance.
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