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HDFC Bank Complaints & Reviews

2.9

Updated: May 26, 2026

Complaints 32952

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18420

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14532

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

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HDFC Bank reviews & complaints page 212

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My Claim form -10C (MHBAN[protected] has been rejected by EPFO for reason Mobile no:.[protected] is not registered with any UAN.(Message received from EPFO)

I contacted pad finance department. They asked for fresh 10C form which has been submitted. I have been following up for the past 2 month by sending emails. However I get no reply to any of emails and there is no response for calls as well.

My emp code is S9763. Request you to kindly check.

Sep 30, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Kopaganj up

Dear,
I opened a salary account with HDFC BANK KOPAGANJ. I have completed my full kyc by visited branch nearly 25 days ago . And after that i received a sms as that "my welcome kit is dispatched and if you didn't received in 7 days then please contact us". Its already 25 days and still i didn't received my welcome Kit. I tried to get correct information by cutsomer care but didn't received any satisfactory response. Kindly please update me that when my welcome kit will be delivered to me.

Sep 30, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I am customer with HDFC Bank since last 5 years and immediately they block my account stating that welcome kit returned undelivered. I haven't informed about any welcome letter is going to deliver neither I got any on my adress. I am suffering from last 1month kindly resolve my problem.

Saurabh Agnihotri
Hdfc bank nigdi branch Pune Maharashtra

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience caused, we are working on your concern vide Ref ID:[protected] and will revert to you by 6/8/21.

-Zubin

HDFC Bank Customer Assistance

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

Our sincere apologies for the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you by September 02, 2021. Request your co-operation and patience in the interim.

-Zubin
HDFC Bank Customer Assistance

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I applied for the opening of a PPF account in HDFC bank online on 26th Aug 2021. However, my account was opened in the Anna Nagar branch, Chennai. Whereas I don't reside there. I cannot go to Chennai every time I have some issue with respect to my PPF account. So, you are requested to transfer my PPF account to my home branch where I hold my savings account.

Sep 27, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: HYD, HYD

I have raised two complaints with out providing the resolution those two requests kept on resolved state . Please do needful on the same .

My Loan got restructured with out my approval, I am requesting the Backup to cancel the restructure . Please do needful on the same .

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

Please share with us both the email IDs, viz. the one from which the mail was sent and the one to which it was sent. We will check and get back to you.

-Zubin

HDFC Bank Customer Assistance

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

Please DM us both the email IDs, viz. the one from which the mail was sent and the one to which it was sent. We will check and get back to you.

-Anay
HDFC Bank Customer Assistance

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A

Ajji_12

Aug 28, 2021

[protected]@gmail.com

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Address: Kishangarh

Sir,
Mere account jisme mi revenue hold ke naam se 3264/- Rs dikha rahe h
Account no.[protected]
Name asif qureshi
Ifsc code HDFC0001837
HOLDING AMT 3264.54/-
Please release these amt

Oct 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

HDFC Bank Customer Care's response Dear Customer,

We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest by September 01, 2021. We request your patience in the interim.

-Zubin

HDFC Bank Customer Assistance

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I got a text message saying
Ur transaction on HDFC Bank DEBIT/ATM Card ending 1026 for Rs. 7200.00 has been credited/reversed by VAISHNODEVIP on[protected]:16:25:03
but still my account balance is not credited with the amount, kindly help.

Sep 27, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and transaction details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: SCO No. 27, 2nd Floor, Opp. Hotel Ramada,, â€“ Ambala Highway, Zirakpur, Punjab 140603

Dear Concern,
I am getting error while login of Fasttag account as "Wallet freezed", Please look into this and resolve the same.

Vehicle No - DL9CAS2283
Mobile - [protected]

Current balance 1200++
Thanks
Shatrughan

Sep 27, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: UDITA,37 SIBAJI ROAD, Kolkata-700032

Did a transaction with Amazon on 25th August '2021 for Rs.16, 999/- using my HDFC debit card. The transaction failed, yet the amount was debited from my account.

Later on, today i.e 26.08.21 got a message from JK-HDFCBK: "ur transaction on hdfc bank debit/atm card ending 3431 for rs. 16, 999/- has been credited/reversed by Amazon on[26.08.05:20:37"

It has been more than 6 hrs, still the amount is not reflecting in my bank account balance statement.

Sep 27, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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L

Lalith Chandra Sayana

Oct 25, 2021

Mam ...when did u receive the amount???

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I have a done a recharge of Rs 149 through HDFC Bank App on 20th Aug'2021. The balance for the same got deducted from my account but recharge not processed or no refund received since them. In application the beneficary shows HDFC Bank only. I have raised complaint regarding same from HDFC Bank Mobile application, website & Online complaint portal of HDFC. After i submit complaint after 2 days i receive same type of mail from all 3 points that Payment processed from bank end and after that when i revert with screenshot of the transactions no response from HDFC end. It's been 6 days since that & I doesn't have any way to track the complaints to HDFC. I urge to look into this and request for refund.

Aug 27, 2021

Complaint marked as Resolved

I have received the refund amount same as money that got deducted from my account.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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H

hash128

Aug 27, 2021

Complaint now resolved from HDFC Bank'e end. Very thanks for support.

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Address: Ghatsila East Singhbhum

Dear Team
On behalf of my colleague Mr Sanjay Singh who visited to your HDFC bank Ghatsila Branch for asking loan statements and he faced some query regarding getting the statements, when he asked to your bank staff Mr.Chandan Bose he behaved in very annoyed way which is not acceptable.
My colleague is your regular customer and he is having his boss authorization letter and his id proof to collect the statement but Mr.Chandan Bose behavior was not appropriate.
Definitely for this type of behavior we will give feedback in social media also, so that he must understand the value of customers in this pandemic.
Kindly it’s request to your team also to take some action in this behalf.
Name:CHANDAN BOSE
DESIGNATIONS:WBO LOAN DEPARTMENT
BRANCH:GHATSILA
DISTRICT:EAST SINGHBHUM
STATE:JHARKHAND
PIN:832303

Aug 26, 2021

Complaint marked as Resolved

Concern hdfc staff called my colleague and apologize his mistake.

HDFC Bank customer support has been notified about the posted complaint.

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My hdfc savings account has blocked state from past years.
I recently did my re-kyc for the second time and also visited hdfc bank personally more than twice. I didnt received any sms saying my account status has been successfully changed from blocked to active. I am doing online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined.

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience. This is not the experience we want you to have. Our Bank official will respond to you on or before September 01, 2021.

-Zubin

HDFC Bank Customer Assistance

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Hi,
i am a hdfc account holder in every moth i have
" BRN CASH TXN CHGS INCL GST " of " 177.00"
if you did not help me otherwise i will with other bank
unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Kotputli,jaipur

Hai this is Arvind, i had blocked debitcard and netbanking and upi transctions due to misuse of my saving account, as the problem sorted out i raised request at bank to unblock netbanking and upi and for new debitcard. I got new debitcard and it is working and able to transact. But am not able to send money via upi transaction such as phone pe, paytm, googlepay etc. Since my upi is not unblocked am not able to make transactions. I had raised...

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ALERT: You've spent Rs.155.00 on CREDIT Card xx1717 at PayZapp Wallet- PayZapp W on[protected]:20:47:12.

Payment got deducted but Payzapp wallet didn't receive the amount. Please refund the amount.

Regards

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

We apologize for your recent experience. Kindly write to us with your registered details and issue details by going to this link http://bit.ly/2aJ9wGW. Do mention ref ID PZ[protected] in the comment box for us to investigate and revert to you on your registered email ID with a resolution.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi

I paid my Amazon pay later Bill of Rs.75 on 4 August around 3 P.M. But on 5th of August i got a mail in afternoon that my autopay was initiated and due to non - availability of sufficient funds a payment return fee will be levied to your Account account, if applicable. Then i called the hdfc customer care service to complaint about the same. The customer service associate promised me that the amount will not be deducted from my card. But after that amount of rs. 508.74 has been debited from my Savings Account.
Why should i pay the return more than eight times of original amount for unfair charges as i already cleared the payment . This is unfair and not acceptable. I want my amount back in my account.

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and details of the charges for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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HDFC Bank Amar Colony branch has deducted ECS charges of around Rs.20000 month on month as ECS charges till date.

I was not aware about this I had started SIP from 2018 and I was not missing any SIP but after lockdown I for some reason I could not maintain sufficient balance in my account and my SIPs started bouncing for which they have charged me Rs.590 per SIP bounce.

Please help me to get refund. I can not afford this amount.

Sep 24, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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Address: Room no16, astvinayaka society, Satya nagar sakinaka Mumbai 400072

Hi sir,
I have seen that Hdfc bank charged around 220rs on my ac as a depository charges . But the concern is that I don’t have any demat ac with tha Hdfc bank, when they open my demat ac with Hdfc bank I don’t even knew that.
I request u to kindly send me back my money and close that demat ac with Hdfc bank.
Or else I need to change my bank.
Hope you will resolve my issue as soon as possible.

Sep 24, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Bank is charging a hefty amount per month for POS! A total of 8000 has gone for POS DEDUCTION!!!
Also if I withdraw even once from the non network bank, they charge 30RS - every single time. When I raise complaint, they say policy is like that but however the policy was not intimated at all . Worst customer service as well.
Mine is a salary account .

Gaanappriya.

Oct 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of the charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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Address: silvassa

My account bill pay, payment done but
not reacharge,
why my payment cutt

Sep 24, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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