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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 221

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S
SURAJ KALITA
Jul 29, 2021
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Fastag wallet is freezed

Hello,
I am not able to recharge my wallet.
on 28th July 2021, I paid penalty on toll plaza as my wallet balance was Zero. after reaching home I tried to recharge it on 29th July, but was unable to do so because its showing my wallet is frozen.

I am doing very frequent transactions. Please make this right as soon as possible....
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Thirugnanam_udt
Jul 29, 2021
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I applied for a personal loan of Rs.800000 on 12/07/2021, but almost 15 days completed, today(29/07/21) it got rejected without valid reason. For this, I have submitted all the requested documents and proofs.but they have simply rejected my loan application. I got the personal loan on 20/05/2021 from ICICI bank without any issues. so i know the credit details of my transactions and maintain healthy credit in my accounts as well.
Also, I noticed in the cibil report, there are 2 enquiries made against HDFC for this loan.Why you are made 2 enquiries with the same loan this will hurt my cibil score. who gives rights for you to make enquiry to my cibil.
PFB below cibil inquiry entries:
image.png

I want to remove this entry from my cibil report, otherwise I'm going to file a consumer complaint and court as well.

If you are not able to process the loan then why are you collecting documents from me and taking more time?
Don't waste customer time. Also Inform your Sales Manager(Mr.Suresh Rajagopalan) and Executive Divya to learn how to communicate with customers and provide proper response.they were not providing proper update. also don't give false commitment to customers.

In future I will not prefer HDFC bank as a financial partner for sure. Also I will provide my feedback in the consumer forum as well so that others can know about your service.

very very bad service from HDFC bank, this is the first time i'm facing this kind of very bad banking service.

I want to remove the Cibil enquiry 2 times which you made. If not will raise a complaint to RBI / consumer court as well.
+1 photos
Sep 19, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2021
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, along with the Loan Application Number. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.
May 12, 2022
Updated by Thirugnanam_udt
Totally waste of time with HDFC banking service
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    Nitin_290721
    Jul 29, 2021
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    Address: Jalaun

    I am an HDFC bank ACCOUNT holder. The bank has auto debited rs. 1899/- from my DEBIT card number ending with XX7531 without my concern on date:28/07/2021. Also geting deduct from my account since 3 years. I am not interested in this service and don't want this membership anymore. To cancel the membership and refund this debited amount of rs.1899/-
    Also, without the customer concern, I don't know how HDFC like standard banks is doing this kind of transaction???? not at all fair.

    debit card no. ending 7531
    Sep 1, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 31, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      M
      munawarscec
      from Manthani, Telangana
      Jul 29, 2021
      Resolved
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      Resolved

      Isaqmc Deductions

      Hello HDFC BANK,
      I have an account with HDFC, in which there are quarterly deductions under the heading "ISAQMC", which I understand are for online Mutual Funds Investment.
      The issue is that I am a resident customer and the deductions are being charged as for a Non-resident Customer.
      How do I request for refund or solve this issue?...
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      MehulShah1506
      Jul 29, 2021
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      Resolved

      I've purchased an Electronic product from Vijay Sales and was entitled to receive a cashback of 10% within 90 days from last date of the transaction month. I've done the transaction in month of March. I still have not received the cashback.
      Sep 3, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 31, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] ​along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
      I just noticed that, once you log a complaint on this forum, you'll get a call from a number from HDFC consumer complaint team (I highly doubt their identity) and shared a link -> customerclaimpayment.online to add debit card details to claim the refund. I understood that this was a phising call. How the owner of this platform is handling such scam?
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        J
        Jyotsna Shyam
        Jul 29, 2021
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        Address: Mandla Madhya Pradesh

        I'm complaining my account balance is minus 1177/- RS. I'm any information cut my money. It's very reduculus hdfc is very dessapoint in all customers... Answer me why cut my money in mirevenue hold through gefu...
        HDFC Bank customer support has been notified about the posted complaint.
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          S
          Selvadams
          Jul 29, 2021
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          Resolved

          Address: Thoothukudi

          The hdfc bank has put a hold on my funds of rupees 619 as mi revenue hold through gefu, account details is
          Account number: [protected]
          IFSC - HDFC0001104
          Branch: Thoothukudi branch
          Account type: Salary account
          The customer service is not able to give any info on this.
          First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
          +1 photos
          Sep 3, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 02, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          Our sincere apologies for the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you by August 06, 2021. Request your co-operation and patience in the interim.

          -Zubin
          HDFC Bank Customer Assistance.
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            Prabhusanthosh
            Jul 29, 2021
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            Address: banglore

            I have a credit card due and i have in a position where i cant pay the full amount currently however that the collection agent called me and told me that he will help me to sort this and avail the option as a EMI but for that they want to verify the address once the verification done. they are forcing me to pay the 40K per month which is my total income.
            Collection agent visit my home every day that to morning 6 AM and he will be standing near my gate everyday.

            This is really a mental torcher which is giving me a thought to commit a suicide in front of your collection agent. and the collection agent was saying me that he understand my financial situation but his manager is rude to him and if he will not collect the 40k today 29.07.2021 he will come and shout to my family.

            I request you to look into this please before i die. I can pay 20000 each month until due over direct to bank not to these collection agents

            Thank you for saving my life
            Sep 4, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 31, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to contact our Phonebanking officers at https://bit.ly/3fhSez4 to review your request for further assistance.

            -Zubin
            HDFC Bank Customer Assistance
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              Hello Bank,

              I am not doing any international transaction but in my account, 151.12 amt was detected on 28Th July 2021 & 15.43 amount on 27Th July 2021.

              Please let me know the details of why this amount was deducted from my account

              Cust Id : 32068570

              Transaction Details :

              1) DC INTL POS TXN MARKUP+ST[protected]MIR[protected] = =151.12 amt
              2) .DC INTL...
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              S
              Sourabhgole94
              Jul 29, 2021
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              Resolved

              Hi
              I did open an account with HDFC bank 3 months ago.
              Since then I have tried to use net banking but I am not able to add a beneficiary.

              When I log in and choose to add beneficiary but after entering the account number of beneficiary it demands the IFSC code of the same but in the box provided I cannot add the code manually neither it searches on the internet.

              I have called customer care many times but after receiving the call they abruptly cut the phone.

              I have no doubt now about the pathetic service of this bank.
              Aug 31, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 31, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                drishabh1997
                Jul 29, 2021
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                Resolved

                I had done a online transaction. Where the transcation was failed. Amount got deducted. Then after few minutes I received a message from bank saying that the amount has been credited to my account . It’s 2 days . Still amount has not been credited . I hope you do the needful
                +1 photos
                Jul 30, 2021
                Complaint marked as Resolved 
                Recieved the amount from the bank . Thanks a lot. It just took 1.5 days from the date of lodging the complaint.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 02, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Kindly share the transaction details i.e. transaction date/time for us to assist you further.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  sujatha chittibomma
                  Jul 29, 2021
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                  Resolved

                  I have purchased few Kurt's from AJIO and paid through UPI which is connected hdfc bank .

                  I have returned the products and the refund amount was initiated 10 days back and the amount is still not credited in my account
                  Sep 3, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 31, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] ​along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    Y
                    Yugant.n
                    Jul 28, 2021
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                    Resolved

                    Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account. This is happened for 2 time in a row

                    The bank people are not responding i have tried calling them and i have also mailed them regarding this issue.

                    It would be helpful if i get my money back asap
                    Sep 3, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 31, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance.
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                      Mohamed Riyazudeen
                      Jul 28, 2021
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                      Resolved

                      DCD deduction

                      Hi This is mohamed riyazudeen,

                      On 27th There is a false transaction happened in Debit Card.

                      Rs. 590 have been deducted and when i checked the mini statement it showed that it was a DCD Transaction. Today i.e. on 28th evening when i visited an nearest ATM I came to know about this false transaction. Would request you guys to get the amount again credited in my account. It's really embarrassing to use HDFC Bank...
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                      Sdash543
                      Jul 28, 2021
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                      Resolved

                      There was a transaction in my bank account. I called customer care about that transaction. But customer care considered it as a fraud and blocked my account. But i had called to query not to block my account. So now my hdfc a/c is locked. Debit card is blocked.net banking is blocked.

                      I visited bank to enable my account and net banking and to apply a debit card. They asked me to fill a form. I did. As per them i will get my net-banking credentials i have not received any message/mail from bank end.

                      Due to this my s

                      Now who is responsible? Is it the customer care represntive/ bank/ myself who had called them for a query

                      Please do it as soon as possible I can't do the transaction .

                      Thanks .
                      Sep 17, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Request you to write us using the URL https://bit.ly/3xjhxae with your application/account number, complete address of Branch where the same was submitted as per web site ( Along with IFSC code) and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

                      We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                      -Shweta
                      HDFC Bank Customer Assistance.
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                        Sdash543
                        Jul 28, 2021
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                        Hi,
                        There was a transaction in my bank account. I called customer care about that transaction. But customer care considered it as a fraud and blocked my account. But i had called to query not to block my account. So now my hdfc a/c is locked. Debit card is blocked.net banking is blocked.

                        I visited bank to enable my account and net banking and to apply a debit card. They asked me to fill a form. I did. As per them i will get my net-banking credentials i have not received any message/mail from bank en

                        Now who is responsible? Is it the customer care represntive/ bank/ myself who had called them for a query.

                        Please do it as soon as possible I can't able to do transaction .

                        Thanks
                        HDFC Bank customer support has been notified about the posted complaint.
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                          G
                          giri ks
                          Jul 28, 2021
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                          Resolved

                          Address: INDIRA APPAYANNA BUILDING 23/2A, VENU GOPALASWAMI TEMPLE STREET NEAR, DE GRAND HOTEL

                          Im unable to transfer funds im getting error. i visited the branch and updated KYC but still not resolved from 1 month. i am not happy with the service of bank.
                          +1 photos
                          Sep 2, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 31, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            G
                            giri ks
                            Jul 28, 2021
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                            Resolved

                            Address: INDIRA APPAYANNA BUILDING 23/2A, VENU GOPALASWAMI TEMPLE STREET NEAR, DE GRAND HOTEL

                            I visited the branch andunable did KYC but still iam unable to transfer the funds.
                            +1 photos
                            Sep 3, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jul 28, 2021
                            Updated by giri ks
                            i visited branch many times and updated KYC, but still not resolved this issue, iam not happy with the srvice. from past 1 month im struggling lot.
                            Verified Support
                            Jul 31, 2021
                            HDFC Bank Customer Care's response
                            Hi,

                            Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
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                              neerajnegi07
                              Jul 28, 2021
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                              Resolved

                              Address: NA

                              I have done a purchase from AMAZON order id#[protected] by using HDFC netbanking. Transaction got failed but money got deducted amount 946.Refence number :[protected] . my HDFC customer ID:58324616.

                              I have raised case service request no.15690910 with HDFC and they have closed stating transaction is successful. Now I have lost money because of HDFC bank. Kindly do needful.
                              Sep 2, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 31, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you by 08.08.2021.

                              -Shweta
                              Hdfc Bank Customer Assistance.
                              Verified Support
                              Aug 02, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Our sincere apologies for the inconvenience caused to you. We have responded to your email on July 31, 2021 vide reference number[protected]. Kindly refer to the same and write back on the email in case of further assistance.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                Sanjiv Johar
                                Jul 28, 2021
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                                Resolved

                                My fastag is probably cloned and is being somewhere downsouth when I live in Mumbai and have not gone beyond Khandala/Lonavala and Pune. I have called about 10 times, emailed three times but have not got any response to ms complaints for the last 8 months.
                                Sep 3, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                                -Anay
                                HDFC Bank Customer Assistance
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