| Address: Decathlon Bannerghatta Road |
I am a credit card holder of HDFC bank and based on my credit card points, i have applied for redeeming my points and i got the 15 gift vouchers of 500 each which can be redeemed at Decathlon. Now when i try redeeming them online or in the outlet of Decathlon, it is allowing me to use only one voucher for one bill. I am been requesting and calling the customer care[protected] asking them to combine all 15 vouchers as one voucher worth of 500/- but they are denying that. Also, earlier also I have utilised my credit card points and redeemed and I have used multiple vouchers in the outlets. So with the same experience I have taken Decathlon vouchers and now they are saying I need to use one voucher per one bill. I am asking the team to combine the vouchers or cancel these vouchers which I was told will not be done.
Complaint numbers:[protected], 1269746, 1269604, 1266783
Aug 7, 2021
Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2021
HDFC Bank Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the voucher details for us to check and confirm. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Shweta
HDFC Bank Customer Assistance
Our sincere apologies for the inconvenience caused to you. We are looking into your query and our official will contact you by July 12, 2021. Request your co-operation and patience in the interim.
-Zubin
HDFC Bank Customer Assistance.