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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
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HDFC Bank reviews & complaints page 237

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S
sujith kannan
from Korampallam, Tamil Nadu
Jun 25, 2021
Resolved
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I have been debited 397 rupees as depository charges at the end of the month, but no clear reasons has been provided regarding the same from HDFC customer care number. They are simply redirecting the call from one department to other. Cheating bankers HDFC must answer this.
Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2021
HDFC Bank Customer Care's response
Dear Customer,

The charges debited from your saving Bank account pertains to debit transaction carried out by you in your Demat account in the respective period.

These charges are levied on the transfer of securities from your Demat account to another Demat account or to your broker's account. In case of any credit transactions in your Demat account, no charges are levied by HDFC Bank Ltd. (Depository Participant).

Transaction charges accrue in the month when the transactions are effected and are debited in the following month after giving adequate advance intimation in the billing statement.

-Nadia
HDFC Bank Customer Assistance
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    Abhishek Dewan
    from Ambala, Haryana
    Jun 25, 2021
    Resolved
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    Resolved

    Hdfc bank had deducted ACh debit return charges 590* 10 = 5900 till date without any intimation . Please refund my all debited ACH Return charges
    Aug 5, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Shubham Shet
      Jun 24, 2021
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      A refund was initiated on to my Bank VISA card. Apparently the company has done the transaction and has provided me with 2 ARN number. I want to get information about the same. I approached my local bank but didn't get proper response

      74208321135021965688624----20.16$
      74208321136021968294031----22.53$
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        Matrix Rafi
        Jun 24, 2021
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        Sir, My Account Number : [protected]
        Name : Intelligence TEchnology Solutions Pvt Ltd.
        I transfered Rs.10000 to benificiary account number.[protected].
        Imps Reference No.[protected].

        Amount is Debited in my account but not credited in Benificiary account.
        Please Solve the issue.

        Contact No. [protected]
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          rkgskg
          Jun 24, 2021
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          Address: HDFC BANK - CREDIT CARD SECTOR-61 NOIDA 201301

          To
          RESPECTED SIR

          Subject: Wrong Charges charged in Credit Card Statement
          Reference My HDFC Credit Card No. : [protected] IN the name of Ram Kumar Gupta
          Dear Sir/ Madam,

          Please refer to my above reference HDFC Credit Card, in which bank is wrongly charge the amount in Credit Card.

          In this regard, I will to inform you that in the month of August-2018 a transaction of Rs. 8000/- through my credit card to AHO MEDI HEALTH LLP. When I inform to HDFC Customer care executive to hold the payment they told me to fill the disputed form immediately I had mailed the ‘Dispute form’ to bank regarding the stopping of payment of Rs. 8000/-.
          When I called to hdfc customer care executive they told me every time it is on process and neither your limit will be block nor any charges will be debit to you
          Since the month of Nov-19 to Jan-20 some finance charges start to debit in my account when I told to customer executive they told me due to mistake charges debited to your account and it will be reverse and in future will not be debited any charges till the matter will not resolve.
          In the month of March-20 due to Corona virus the lockdown period start no customer care executive was not available on phone after the lock down period they assured me that all charges will be reversed it is also the instruction of our HONOURABLE SUPREME COURT of INDIA
          After that bank had never solve my dispute and regularly charging the Late fee and interest of Rs. 8000/- and I had call many times to customer care department and they ensure that my dispute will be solve and it will take some time for solving, but till
          now “TWO YEARS HAD BEEN PASSED, BUT MY DISPUTE IS NOT RESOLVE”

          Please note that my Salary A/c also in HDFC Bank Ltd, and one personal loan which I had taken from HDFC Bank ltd, and I am regularly paying the same in time’
          You can also check the previous payment record of my credit card that before due date of the same I had paid in time without any fail.
          As I am a customer of HDFC Credit Card, but your person are threatening me regarding making the payment of credit card, which is not resolve so far and I am mentally disturb and harassed by credit card department - customer care executive and when I Called to customer care executive they told me every time your query on process and all charges will be reversed but till date issue had not been resolve.

          As I had also inform to Credit card division that I can make the payment of Rs. 8000/- to bank and agree to bear this loss, but before that charges of late fee and interest/finance charges should be waived off.

          But they are not listening and every day they insist me and threatening to pay the dues and also every month they are debiting amount from my salary S.B. account no : [protected] without my permission and in spite of debiting the amount they are
          adding every month the late fee and finance charges in my credit card account to harass me.

          I again request to please help me and arrange to reverse the addition charges, also kindly adjust the paid/deduct amount of Rs 7581/- against my disputed outstanding amounting of Rs. 8000/-

          DESCRIPTION AMOUNT
          (Rs)
          Late fee 6400.00
          Finance charges 15491.07
          IGST 3603.53
          TOTAL 25494.60
          Less : Charges reversed by Credit card 4308.42
          NET charges debited by bank in credit card 21186.18
          MY ORIGINAL DISPUTED AMOUNT 8000.00
          Amount paid by me 1578.00
          Amount directoly debited by bank from my Salary a/c 6003.00
          TOTAL PAID/DEBITED FROM MY SALARY A/C 7581.00
          BALANCE AMT (DISPUTED AMT-) TO BE PAID 419.00

          Regards

          RAM KUMAR GUPTA
          MY MOBILE NO [protected]
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2021
          HDFC Bank Customer Care's response
          Hi,

          We regret the inconvenience caused to you in this regard. We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id on or before July 03, 2021. The reference number for this interaction is[protected].

          -Nadia
          Jul 30, 2021
          Updated by rkgskg
          NOT YET RESOLVE
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            N
            Niyaj Nalband
            Jun 24, 2021
            Resolved
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            Resolved

            Address: At post- BAMBAVADE

            Hi,
            I became a customer of hdfc recently 4 months back.
            I could find that Rs.3000 is debited from my account on 22th March 2021

            Transaction :
            Net pi to hsl sec a/c 4156043-[protected]

            I was charged so much money and it happens lot of times narrating "net pi to hsl a/c" . I have contacted hdfc and i am not satisfied with the approach and further they said it is hdfc securities and demat charges which i informed i don't want and cancel and refund my money back.

            Please find my account details.
            Niyaj S. Nalband
            A/c No :- [protected]
            IFSC Code :- HDFC0003836
            MALKAPUR BRANCH
            Coutmer id:[protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 26, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest by June 30, 2021. We request your patience in the interim.

            -Anay
            HDFC Bank Customer Assistance
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              J
              jotime06
              Jun 24, 2021
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              Address: B-149 Sector 14 Noida, Distt. Gautam Budh Nagar

              My ISA account gives me a message while trying to purchase mutual funds. It says the amount entered is not in the right multiples. My kyc is ok and I am certainly trying to buy the funds which I am allowed to buy as a Canadian. I have tried entering different fund houses and funds but the same message appears. My email is [protected]@yahoo.com and I talked with hdfc bank help desk as well as mutual fund department. They just keep giving me each other's phone numbers and I have no option but to shunt and talk to one and then the other only to hear they cannot help me.
              Please resolve

              Jyoti Dahiya
              Imperia customer
              HDFC Bank customer support has been notified about the posted complaint.
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                L
                Lenita Menezes
                from Bengaluru, Karnataka
                Jun 24, 2021
                Resolved
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                Resolved

                If you happen to receive a call from HDFC customer care that your card is eligible for an upgrade and they guide you through
                the entire net banking process be cautious. In the name of an upgrade, they consume all the reward points. What information they wouldn't share is that only portion of your reward points will be transferred to your upgraded card.

                I've raised multiple complaints once I got to know this to cancel my upgrade request but at the end no right solution given.

                Complaint # : [protected]
                Aug 12, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 25, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Our sincere apologies for the inconvenience caused to you. We have responded to your email on June 24, 2021 vide reference number[protected]. Kindly refer to the same and write back on the email in case of further assistance.

                -Nadia
                HDFC Bank Customer Assistance
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                  S
                  satyashankar vogirala
                  Jun 23, 2021
                  Resolved
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                  Resolved

                  Transactions

                  Approve to Pay

                  Www.futurep Ⓒay.co.in

                  Payment Initiated

                  To UPI ID

                  Payment Processing

                  futurepay.[protected]@hdfcbank

                  Debited from

                  State Bank Of India XXXX8932

                  Remarks

                  Upi Transaction

                  Need Help?

                  Transaction ID

                  [protected]

                  SUCCESS

                  *498.00

                  22 Jun '21 11:14am

                  Payment Completed

                  Contact Us

                  Call bank

                  Raise complaint

                  Payment not successful.
                  Pl reverse the amount.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 26, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your transaction details. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    A
                    Aarjav1505
                    Jun 23, 2021
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                    I have purchased iPhone 11 in the month of March 2021, from HDFC credit card on which I was to receive a cashback of RS 5000, which has not been credited to my account yet. Kindly do the needful.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      V
                      Vjain13562
                      Jun 23, 2021
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                      ALERT:Rs.199.00 spent via CREDIT Card xx1993 at AMAZON1258399 on[protected]:14:45:35 without PIN/OTP.Not you?Call [protected].

                      I have received this message and I have not done any payment.
                      This is an unauthorised payment from my credit card, amount got deducted without any pin and otp.
                      Please look into matter and arrange the refund as soon as possible.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Shrija99
                        Jun 23, 2021
                        Resolved
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                        Resolved

                        Hi
                        In the month of Feb 2021, Same happened to me. Without my knowledge 34k transaction was carried out on my credit card. I immediately filed a complaint and blocked my card. For confirmation of complaint they called me 6-7 times. Thereafter no update I have been chasing them to know status of complsint uet no progress. One of their associate said not to pay the amount. But in the month of May 2021 they deducted 7k. Thereafter i again connected to various customer care associate after n no. of tries i got connected to escalation team dept associate Miss. Raveena She was lik i will look into this in a week. Even after a week no progress she took ome month. Now i habe received a bill of 29k which is not even my salary. I really didnt get this why there is escalation dept and complaint /dispute raising procedure if you guys finally have to charge us and get the money which we have not even used. Feels really bad when you have to go through so much of mental stress for no reason and even there are medium of resolution yet it is of no use.
                        Sep 30, 2021
                        Complaint marked as Resolved 
                        I didnt receive anykind of proper assistance and I was being charged for the things which I have not even used. Not only that fake claim have been made saying 4k was revised but I didn't receive any such reversal. So the complaint remains unresolved
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are looking into your queries and will respond to your registered e-mail id within 3 working days(June 26, 2021). Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services. The reference number for this interaction is[protected].

                        -Nadia
                        HDFC Bank Customer Assistance
                        Sep 13, 2021
                        Updated by Shrija99
                        Reference No. : ESC00222899
                        Product / Service : Credit Card - Transaction Dispute
                        Service Request / Complaint Reference Number : [protected]
                        Hey
                        I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount?
                        I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way
                        Hey
                        I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount?
                        I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way
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                          Shree89048
                          Jun 23, 2021
                          Resolved
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                          Resolved

                          Address: Bijapur

                          Respected sir I have account in your bank details as below.
                          Costomer name - shrnivasacharya n katti.
                          Account number - [protected].
                          Costomer I'd[protected].
                          Sir I am interested in gold loan so for gold loan I have brought gold to pledge with required all documents.once I visited branch the gold loan section is empty.no one is sitting there chairs are empty.after few minutes I enquired they tell meet guru so I meet him he tell wait.i waiting for his response but he didn't came.even he doesn't care costomer.i am so despointed of his behivour.
                          Branch details as below.
                          Hdfc bank
                          Omkar plaza plot no 74
                          Chalukya nagar sholapur road bijapur 586104
                          Karnataka
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 24, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you on or before June 30, 202.

                          -Nadia
                          HDFC Bank Customer Assistance
                          Verified Support
                          Jun 24, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you on or before June 30, 2021.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            kjain1995
                            Jun 22, 2021
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                            Resolved

                            Address: gwalior

                            I am Dr.Kartikey Jain, my savings account has been blocked without any reason, more over i didn't get any intimation, message, from bank or courier department and from last eleven days no transaction is allowed and till now my account has been not activated and they are not even taken any action on this. While you are blocking don't you have any responsibility to intimate the customer or else any message. While opening an account you people address everything from customer. One of the worst service form hdfc bank. Review the issue and resolve as soon as possible

                            Dear Dr.Kartikey Jain welcome Letter for A/c XXXXXXXXXXXX has returned undelivered. Due to this, account has been blocked. Please visit your Branch to help us assist you

                            Thanks,
                            Dr.Kartikey jain
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 24, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before June 28, 2021.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Karim9919
                              Jun 22, 2021
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                              In January I bought lg washing machine worth 64000. I was told that I will be getting cash back worth 7500 in 3 months if I use hdfc credit card. I was told that I should pay my EMI on time without delay in payment to get cash back. I paid all EMI on time without delaying still did not receive cash back it's been 7 months now. Bank also not responding hdfc bank representatives are saying that they don't have any idea.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Prithvi1612
                                Jun 22, 2021
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                                Address: Mumbai

                                Had cancelled an order on flipkart yesterday and instantly received a message quoting - Ur transaction on HDFC Bank DEBIT/ATM Card ending xxxx for Rs. 1379.00 has been credited/reversed by Flipkart Payme on[protected]:14:33:03. But has not yet reflected in my account. I received this message from the bank so i assume flipkart has already done the refund part but its not been credited in my account by the bank.
                                Please look into the matter and help me out.
                                Thankyou.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Hi,

                                Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                -Anay
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                                  kh786786
                                  Jun 22, 2021
                                  Resolved
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                                  Resolved

                                  Address: 15/94 BADI KARIMIYA MASJID STRET KOTHAPA

                                  SIR my account he's without my permission I asking what reason you black my account I really ingry to your bank emplare only taking goo to your man branch his covid 19 I visit branch 2 tiam no help me y your employer not taling me eny reason only this not good sir I so tired to visit branch I visit branch 2 tiam his covid 19 tiam I asking reason no raspans me his ok sir I want to colose my account permanently ok how I use my money off my sumal baby fine bit I tiling sir his emergency I want money but no response my toking
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Jun 22, 2021
                                  Updated by kh786786
                                  Now today I visit branch I submit all dacemans debetcard and passbook and check book all I sarander to bank I request to bank manager please sir you colose my account and refand my money but no help me only taling ok but not phrases to colose my account now I visit branch 3 tiam not help me
                                  Verified Support
                                  Jun 23, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before June 28, 2021.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    sandipBait
                                    Jun 21, 2021
                                    Resolved
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                                    Resolved

                                    Not able to add Beneficiary account Due to IFSC code

                                    Hello Team,
                                    Wanted to add Beneficiary account using IFSC code. Adding proper IFSC code along with Bank name and Branch Name as per passbook details. But if i search using mentioned IFSC code, on HDFC Netbanking section is now showing any result.

                                    Want to add below details,
                                    Branch Name - Mumbai - Vile Parle (East)
                                    Branch Name - HDFC Bank
                                    Branch IFSC code - HDFC0000227
                                    Branch Code - 227...
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                                    mayuriD
                                    Jun 21, 2021
                                    Resolved
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                                    Resolved

                                    I am having HDFC Bank food card and is not working from last 2 months. when I swipe for transaction it decline for transaction and gave an error.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Raviraj0277
                                      Jun 21, 2021
                                      Resolved
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                                      Resolved

                                      My name is Ravi Mishra, cell number [protected].

                                      I took a HDFC pro growth policy few years back and now I'm really not interested to renew it. But still in every alternate day I receive a very annoying message from HDFC life and this is really getting on my nerve. This company and its executive is so unprofessional. They don't understand NO (NO means NO). I don't want any assistance or service or anything from HDFC life. Kindly stop calling and sending messages on [protected].

                                      I really don't want any single message from HDFC life. I am not at all interested in any of your policy or product. so please remove my number ([protected]) from your record and stop sending me useless messages from your end.

                                      Take this complaint as final warning or else I will have to write directly to the Board and will take a strict action for the same.
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      As your query pertains to HDFC Life, please email your query to [protected]@hdfclife.com for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
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