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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 235

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S.Madhusudhanan
from CHENNAI, Tamil Nadu
Jun 27, 2021
Resolved
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Not posting the cash back as promised

There are a lot of offers mentioned in Smart buy. I have registered for 2 automatic bill payments and for that they mentioned the Amazon voucher that.
They didn’t mention when I will get that offers, enquired about the same with customer care of smart buy told me that they don’t have any idea about that offers as it was dealt by HDFC bank and they are responsible for flight booking.
So use of dealing with this. I suggest...
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Gorakh sudrik
Jun 27, 2021
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Address: Sanjay Gandhi Road, Pune

Plz resolve the my hold on hdfc account hdfc customer care not respond this issue
Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jun 27, 2021
Updated by Gorakh sudrik
Plz resolve the my hold on hdfc account hdfc customer care not respond this issue
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Verified Support
Jun 28, 2021
HDFC Bank Customer Care's response
Dear Customer,

We have shared your comments with the concerned team and our branch official will get in touch with you by July 01, 2021. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance
Verified Support
Jun 28, 2021
HDFC Bank Customer Care's response
Dear Customer,

We request you to write to us at: Grievance.[protected]@hdfcbank.com or PriorityRedressalRPM.[protected]@hdfcbank.com for any queries in this regard.

-Nadia
HDFC Bank Customer Assistance
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    S
    srimed85
    from Hyderabad, Telangana
    Jun 26, 2021
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    Account conversion

    I have been trying to get my savings account transferred to NRO account from 14-APR, submitted all documents and verified by HDFC team Sathish and Yogesh, but still my account has not been converted.
    I have a Home loan associated to it and I mentioned it as urgent request but still there is no response even after sending multiple mails to them they not even responding to my mails any more. I reached them on their wats app too but...
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    M
    Mahima Rahul Raina
    Jun 26, 2021
    Resolved
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    Resolved

    HDFC Bank locked my account with no prior intimation. Even if they locked my account, they are supposed to inform the user with a message or email. It was only when I realised that my salary was not credited to my account. The customer care mentioned they locked my account. This is terrible service on behalf of hdfc. They are a reputed bank but they are spoiling their name.
    Aug 9, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 27, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      M
      madesha@2021
      Jun 26, 2021
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      Resolved

      Address: Bangalore

      Dear team,

      This is to bring your notice that the bank have been deducted funds of around Rs 2, 850/- towards ASD Charges from my account without my prior intimation.

      I request you to please reverse the deducted amounts at the earliest.

      Below is my bank account details for reference,

      A/c No: [protected]
      Customer Name : Madesha son of Muniyappa
      Customer ID :[protected]
      Branch Name and Code : IT Park - 77
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 28, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before July 01, 2021.

      -Anay
      HDFC Bank Customer Assistance
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        Annu Thapa
        Jun 25, 2021
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        I am the customer of HDFC bank... Due to lockdown we all are facing financial issues but in this pandamic time HDFC bank always charged extra charges to the customer and this extra charges is held in account which is showing minuse balance. Bank automatically deducted the amount whenever any amount is credited. This extra charges forcefully deducted to the account.
        In my account lying some charges like gefu and hold amount etc.
        HDFC Bank customer support has been notified about the posted complaint.
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          M
          Matrix Rafi
          Jun 25, 2021
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          My Saving Account Number : [protected], Perungudi Branch.

          My account debited Rs.1175 but not credited Benificiary Account.

          UPI Reference No.[protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            sujith kannan
            from Korampallam, Tamil Nadu
            Jun 25, 2021
            Resolved
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            Resolved

            I have been debited 397 rupees as depository charges at the end of the month, but no clear reasons has been provided regarding the same from HDFC customer care number. They are simply redirecting the call from one department to other. Cheating bankers HDFC must answer this.
            +1 photos
            Aug 10, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 26, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            The charges debited from your saving Bank account pertains to debit transaction carried out by you in your Demat account in the respective period.

            These charges are levied on the transfer of securities from your Demat account to another Demat account or to your broker's account. In case of any credit transactions in your Demat account, no charges are levied by HDFC Bank Ltd. (Depository Participant).

            Transaction charges accrue in the month when the transactions are effected and are debited in the following month after giving adequate advance intimation in the billing statement.

            -Nadia
            HDFC Bank Customer Assistance
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              Abhishek Dewan
              from Ambala, Haryana
              Jun 25, 2021
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              Resolved

              Hdfc bank had deducted ACh debit return charges 590* 10 = 5900 till date without any intimation . Please refund my all debited ACH Return charges
              Aug 5, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Shubham Shet
                Jun 24, 2021
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                A refund was initiated on to my Bank VISA card. Apparently the company has done the transaction and has provided me with 2 ARN number. I want to get information about the same. I approached my local bank but didn't get proper response

                74208321135021965688624----20.16$
                74208321136021968294031----22.53$
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  Matrix Rafi
                  Jun 24, 2021
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                  Sir, My Account Number : [protected]
                  Name : Intelligence TEchnology Solutions Pvt Ltd.
                  I transfered Rs.10000 to benificiary account number.[protected].
                  Imps Reference No.[protected].

                  Amount is Debited in my account but not credited in Benificiary account.
                  Please Solve the issue.

                  Contact No. [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    R
                    rkgskg
                    Jun 24, 2021
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                    Address: HDFC BANK - CREDIT CARD SECTOR-61 NOIDA 201301

                    To
                    RESPECTED SIR

                    Subject: Wrong Charges charged in Credit Card Statement
                    Reference My HDFC Credit Card No. : [protected] IN the name of Ram Kumar Gupta
                    Dear Sir/ Madam,

                    Please refer to my above reference HDFC Credit Card, in which bank is wrongly charge the amount in Credit Card.

                    In this regard, I will to inform you that in the month of August-2018 a transaction of Rs. 8000/- through my credit card to AHO MEDI HEALTH LLP. When I inform to HDFC Customer care executive to hold the payment they told me to fill the disputed form immediately I had mailed the ‘Dispute form’ to bank regarding the stopping of payment of Rs. 8000/-.
                    When I called to hdfc customer care executive they told me every time it is on process and neither your limit will be block nor any charges will be debit to you
                    Since the month of Nov-19 to Jan-20 some finance charges start to debit in my account when I told to customer executive they told me due to mistake charges debited to your account and it will be reverse and in future will not be debited any charges till the matter will not resolve.
                    In the month of March-20 due to Corona virus the lockdown period start no customer care executive was not available on phone after the lock down period they assured me that all charges will be reversed it is also the instruction of our HONOURABLE SUPREME COURT of INDIA
                    After that bank had never solve my dispute and regularly charging the Late fee and interest of Rs. 8000/- and I had call many times to customer care department and they ensure that my dispute will be solve and it will take some time for solving, but till
                    now “TWO YEARS HAD BEEN PASSED, BUT MY DISPUTE IS NOT RESOLVE”

                    Please note that my Salary A/c also in HDFC Bank Ltd, and one personal loan which I had taken from HDFC Bank ltd, and I am regularly paying the same in time’
                    You can also check the previous payment record of my credit card that before due date of the same I had paid in time without any fail.
                    As I am a customer of HDFC Credit Card, but your person are threatening me regarding making the payment of credit card, which is not resolve so far and I am mentally disturb and harassed by credit card department - customer care executive and when I Called to customer care executive they told me every time your query on process and all charges will be reversed but till date issue had not been resolve.

                    As I had also inform to Credit card division that I can make the payment of Rs. 8000/- to bank and agree to bear this loss, but before that charges of late fee and interest/finance charges should be waived off.

                    But they are not listening and every day they insist me and threatening to pay the dues and also every month they are debiting amount from my salary S.B. account no : [protected] without my permission and in spite of debiting the amount they are
                    adding every month the late fee and finance charges in my credit card account to harass me.

                    I again request to please help me and arrange to reverse the addition charges, also kindly adjust the paid/deduct amount of Rs 7581/- against my disputed outstanding amounting of Rs. 8000/-

                    DESCRIPTION AMOUNT
                    (Rs)
                    Late fee 6400.00
                    Finance charges 15491.07
                    IGST 3603.53
                    TOTAL 25494.60
                    Less : Charges reversed by Credit card 4308.42
                    NET charges debited by bank in credit card 21186.18
                    MY ORIGINAL DISPUTED AMOUNT 8000.00
                    Amount paid by me 1578.00
                    Amount directoly debited by bank from my Salary a/c 6003.00
                    TOTAL PAID/DEBITED FROM MY SALARY A/C 7581.00
                    BALANCE AMT (DISPUTED AMT-) TO BE PAID 419.00

                    Regards

                    RAM KUMAR GUPTA
                    MY MOBILE NO [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 28, 2021
                    HDFC Bank Customer Care's response
                    Hi,

                    We regret the inconvenience caused to you in this regard. We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id on or before July 03, 2021. The reference number for this interaction is[protected].

                    -Nadia
                    Jul 30, 2021
                    Updated by rkgskg
                    NOT YET RESOLVE
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                      N
                      Niyaj Nalband
                      Jun 24, 2021
                      Resolved
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                      Resolved

                      Address: At post- BAMBAVADE

                      Hi,
                      I became a customer of hdfc recently 4 months back.
                      I could find that Rs.3000 is debited from my account on 22th March 2021

                      Transaction :
                      Net pi to hsl sec a/c 4156043-[protected]

                      I was charged so much money and it happens lot of times narrating "net pi to hsl a/c" . I have contacted hdfc and i am not satisfied with the approach and further they said it is hdfc securities and demat charges which i informed i don't want and cancel and refund my money back.

                      Please find my account details.
                      Niyaj S. Nalband
                      A/c No :- [protected]
                      IFSC Code :- HDFC0003836
                      MALKAPUR BRANCH
                      Coutmer id:[protected]
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 26, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have shared your comments with the concerned team and our branch official will get in touch with you at the earliest by June 30, 2021. We request your patience in the interim.

                      -Anay
                      HDFC Bank Customer Assistance
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                        J
                        jotime06
                        Jun 24, 2021
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                        ISA not working

                        Address: B-149 Sector 14 Noida, Distt. Gautam Budh Nagar

                        My ISA account gives me a message while trying to purchase mutual funds. It says the amount entered is not in the right multiples. My kyc is ok and I am certainly trying to buy the funds which I am allowed to buy as a Canadian. I have tried entering different fund houses and funds but the same message appears. My email is [protected]@yahoo.com and I talked with hdfc bank help desk as well as mutual fund department. They just keep giving me each...
                        +1 photos
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                        Lenita Menezes
                        from Bengaluru, Karnataka
                        Jun 24, 2021
                        Resolved
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                        Resolved

                        If you happen to receive a call from HDFC customer care that your card is eligible for an upgrade and they guide you through
                        the entire net banking process be cautious. In the name of an upgrade, they consume all the reward points. What information they wouldn't share is that only portion of your reward points will be transferred to your upgraded card.

                        I've raised multiple complaints once I got to know this to cancel my upgrade request but at the end no right solution given.

                        Complaint # : [protected]
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 25, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Our sincere apologies for the inconvenience caused to you. We have responded to your email on June 24, 2021 vide reference number[protected]. Kindly refer to the same and write back on the email in case of further assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          satyashankar vogirala
                          Jun 23, 2021
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                          Resolved

                          Transactions

                          Approve to Pay

                          Www.futurep Ⓒay.co.in

                          Payment Initiated

                          To UPI ID

                          Payment Processing

                          futurepay.[protected]@hdfcbank

                          Debited from

                          State Bank Of India XXXX8932

                          Remarks

                          Upi Transaction

                          Need Help?

                          Transaction ID

                          [protected]

                          SUCCESS

                          *498.00

                          22 Jun '21 11:14am

                          Payment Completed

                          Contact Us

                          Call bank

                          Raise complaint

                          Payment not successful.
                          Pl reverse the amount.
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 26, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your transaction details. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            Aarjav1505
                            Jun 23, 2021
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                            I have purchased iPhone 11 in the month of March 2021, from HDFC credit card on which I was to receive a cashback of RS 5000, which has not been credited to my account yet. Kindly do the needful.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Vjain13562
                              Jun 23, 2021
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                              ALERT:Rs.199.00 spent via CREDIT Card xx1993 at AMAZON1258399 on[protected]:14:45:35 without PIN/OTP.Not you?Call [protected].

                              I have received this message and I have not done any payment.
                              This is an unauthorised payment from my credit card, amount got deducted without any pin and otp.
                              Please look into matter and arrange the refund as soon as possible.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Shrija99
                                Jun 23, 2021
                                Resolved
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                                Resolved

                                Hi
                                In the month of Feb 2021, Same happened to me. Without my knowledge 34k transaction was carried out on my credit card. I immediately filed a complaint and blocked my card. For confirmation of complaint they called me 6-7 times. Thereafter no update I have been chasing them to know status of complsint uet no progress. One of their associate said not to pay the amount. But in the month of May 2021 they deducted 7k. Thereafter i again connected to various customer care associate after n no. of tries i got connected to escalation team dept associate Miss. Raveena She was lik i will look into this in a week. Even after a week no progress she took ome month. Now i habe received a bill of 29k which is not even my salary. I really didnt get this why there is escalation dept and complaint /dispute raising procedure if you guys finally have to charge us and get the money which we have not even used. Feels really bad when you have to go through so much of mental stress for no reason and even there are medium of resolution yet it is of no use.
                                Sep 30, 2021
                                Complaint marked as Resolved 
                                I didnt receive anykind of proper assistance and I was being charged for the things which I have not even used. Not only that fake claim have been made saying 4k was revised but I didn't receive any such reversal. So the complaint remains unresolved
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 23, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are looking into your queries and will respond to your registered e-mail id within 3 working days(June 26, 2021). Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services. The reference number for this interaction is[protected].

                                -Nadia
                                HDFC Bank Customer Assistance
                                Sep 13, 2021
                                Updated by Shrija99
                                Reference No. : ESC00222899
                                Product / Service : Credit Card - Transaction Dispute
                                Service Request / Complaint Reference Number : [protected]
                                Hey
                                I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount?
                                I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way
                                Hey
                                I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount?
                                I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way
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                                  Shree89048
                                  Jun 23, 2021
                                  Resolved
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                                  Resolved

                                  Address: Bijapur

                                  Respected sir I have account in your bank details as below.
                                  Costomer name - shrnivasacharya n katti.
                                  Account number - [protected].
                                  Costomer I'd[protected].
                                  Sir I am interested in gold loan so for gold loan I have brought gold to pledge with required all documents.once I visited branch the gold loan section is empty.no one is sitting there chairs are empty.after few minutes I enquired they tell meet guru so I meet him he tell wait.i waiting for his response but he didn't came.even he doesn't care costomer.i am so despointed of his behivour.
                                  Branch details as below.
                                  Hdfc bank
                                  Omkar plaza plot no 74
                                  Chalukya nagar sholapur road bijapur 586104
                                  Karnataka
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 24, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you on or before June 30, 202.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Verified Support
                                  Jun 24, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you on or before June 30, 2021.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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