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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 233

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S
Santosh ka1989
from Hyderabad, Telangana
Jul 7, 2021
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Address: Lakdikapul

MY account got debited with 5000 mentioned as MCTF ATW. But I did not withdraw any amount but got message to mobile please help me with this.
HDFC Bank customer support has been notified about the posted complaint.
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    A
    ashuaviator007
    Jul 7, 2021
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    There is a transaction from my HDFC bank account with following details:

    Amount: Rs 1800
    Mode of payment: Google Pay
    Date of Payment: 2nd July 2021
    Time of Payment: 10:17PM IST
    UPI Transaction ID:[protected]
    Name of Receiver: Utsav Pandav
    Mobile number linked with Receiver's bank account: [protected]
    UPI ID of Receiver: [protected]@okhdfcbank
    Google Transaction ID: CICAgOCssPnbKw
    My UPI ID: [protected]@okhdfcbank

    The person whom payment has been made seems to be a fraud who got my money by cheating. Please proceed to refund my money. He is running an online store through watsapp number [protected] and name of store is "Indian Wedding Dress".

    Please Help me get back my hard earned money. Both is contact numbers are not reachable.
    HDFC Bank customer support has been notified about the posted complaint.
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      P
      Praveen kumar E s
      Jul 7, 2021
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      Multiple deduction of amount in my bank account

      I have made a card payment of doctor fee for rs 5, 900 as on 1/07/2021 using my hdfc debit card. The same got processed successfully as on same day, then after this transaction an auto-debit by hdfc bank has been made stating 'mctf on 6/07/2021' for the whole / same amt. Of rs 5900 (For which i am totally unaware for which purpose, it has been deducted from my salary account there was no sufficient balance in my account so now it's showing...
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      S
      Sai Praveen R K
      Jul 7, 2021
      Resolved
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      Resolved

      Transaction failed but amount debited.

      Dear HDFC team,

      Today early morning i made a transaction via HDFC mobile app, amount has been debited but the transaction was failed with message displayed as Risk high threshold. Amount haven’t credited back to me or to the receiver (please refer to the screenshot). Please check and let me know when will i get my money back....
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      K
      kannannair1972
      from Kottayam, Kerala
      Jul 7, 2021
      Resolved
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      Resolved

      This is to bring to your notice that I'm totally unhappy and disappointed with the kind of treatment HDFC bank employees are extending to me despite holding an account with you for more than a decade with a decent bank balance. I came to Sweden with my family for personal emergency last year and could not return to India due to the sudden outbreak of Covid-19. We have been held up in Stockholm since 2020, in this period my new HDFC debit card have been sent to my India postal address and your representative checked with the wrong person and returned the card.

      What's the point of appointing such representative who holds a mobile no [protected] which is a total waste to the core. He never attend calls but he claims we are NOT attend his calls. Also, you had stated in your previous email that your representative tried calling but he could not connect with me, I totally disagree with you on this as I have been getting calls from India regularly, most of my friends and friends are concerned about us rather a banker like you. You were supposed to be proactive knowing my state but there was absolutely negligence from your end.
      I'm going to take this matter through a legal team for not extending support when i was in trouble.
      Last but not least, I am asking you guys to either courier my debit card or handover to my person. If not, I would prefer to close my account at the earliest. Hope this mail is clear.
      Looking forward to your immediate action rather excuses.

      Regards
      Chelvan
      Aug 9, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 07, 2021
      HDFC Bank Customer Care's response
      Hi,

      Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No. & registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      Verified Support
      Jul 07, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected]
      along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        K
        ksujitha18
        Jul 6, 2021
        Resolved
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        I have a salary account in HDFC BANK. But every month they have deducted or debited a minimum of 1500 to 2000 rupees for ACH debit return charges. We all are in the COVID-19 pandemic, so all are having financial issues due to some personal commitments. Hence will delay paying EMI. Anyhow, we paid the EMI within the month.

        Without my consent, they have been deducted the amount. How can I manage the financial issues? They never understand customers' situations and concerns.

        Kindly refund my ACH debit return charges and do the needful
        Aug 7, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 07, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the details of the charges. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          B
          Bhushan Kulkarni 22
          Jul 6, 2021
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          Address: Amalner

          I had done one transaction for which amount got deducted from my account and did not deposited in beneficiary account to. And got following message:

          Update: Your money transfer of Rs:50, 000.00 on 06-07-21 timed out due to technical reason.(IMPS Ref No. XXXXXXXXXXXX)
          HDFC Bank customer support has been notified about the posted complaint.
          Please help me it is very very urgent
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            B
            Bhaskaran Rajamohan
            Jul 6, 2021
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            I hold a HDFC Life sanchay Plus policy and I had registered a compliant that the premium has been debited twice. I raised a compliant in this regard and got a reply that the refund has been processed, but I found that the amount was not credited to my account, I raised a complaint to HDFC Standard life but no response.
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Akshat RPA
              Jul 6, 2021
              Resolved
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              Resolved

              My order got cancelled by myntra due to some internal issue on thr end, i immediately got a msg from hdfc that

              Ur transaction on HDFC Bank DEBIT/ATM Card ending *** for Rs. 3655.65 has been credited/reversed by www.myntra.com on[protected]:01:07:04

              I checked the online statement and it is not credited into my account. I am scared as it' is nowhere to be found please help. Since it is a confirmation message from bank, i am assuming that the myntra has done it's part. Will it ever get reflected in my account?
              Jul 7, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Jul 06, 2021
              Updated by Akshat RPA
              Please update
              Verified Support
              Jul 06, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the transaction details along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Jul 07, 2021
              Updated by Akshat RPA
              This issue is resolved now
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                V
                Vijaykumar Metre
                Jul 5, 2021
                Resolved
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                Resolved

                I had paid my school fees to billdesk by google pay app from my id to @hdfcbank. The transaction was successful but my school fees is not paid till now. Kindly give my money back to me. I have all proofs and screenshots. Otherwise I have to go to consumer court.
                Aug 8, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 08, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We request you to write us at grievance.[protected]@hdfcbank.com and confirm whether the money is debited from your HDFC bank account. In case the transaction is pertaining to your HDFC bank account we request you to confirm registered contact number in bank records. In case the funds has been debited from other bank account we request you to get in touch with your respective bank to raise a dispute regarding the same. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                -Zubin
                HDFC Bank Customer Assistance
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                  V
                  Vijaykumar Metre
                  Jul 5, 2021
                  Resolved
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                  Resolved

                  I had paid my school fees to billdesk by google pay app from my id to @hdfcbank. The transaction was successful but my school fees is not paid till now. Kindly give my money back to me. I have all proofs and screenshots. Otherwise I have to to consumer court.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and the transaction details for us to help you with the solution.

                  -Preethi
                  HDFC Bank Customer Assistance
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                    H
                    Harry037190
                    Jul 5, 2021
                    Resolved
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                    Resolved

                    Address: Jatheri road district sonipat (haryana)-131029

                    I have hdfc saving account and get car loan from hdfc bank i paid every month emi 12046 but once i coudn't maintains balance in account and that time i was charged with overdue charge which is around 649. Now, after four month they charge me 236 rs for emi rtn charges. If i have already paid overdue charges then why hdfc is again charging with emi rtn charges.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 06, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      H
                      Harry037190
                      Jul 5, 2021
                      Resolved
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                      Resolved

                      Address: Jatheri road district sonipat ( haryana )-131029

                      I have hdfc sal account and get personal loan from hdfc bank i paid every month emi 12046 but once i coudn't maintains balance in account and that time i was charged with overdue charge which is around 649. Now, after four month they charge me 236 rs for emi rtn charges. If i have already paid overdue charges then why hdfc is again charging with emi rtn charges.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 06, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the Loan Account Number. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        P
                        priyamvadaemani
                        Jul 5, 2021
                        Resolved
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                        Resolved

                        Address: Decathlon Bannerghatta Road

                        I am a credit card holder of HDFC bank and based on my credit card points, i have applied for redeeming my points and i got the 15 gift vouchers of 500 each which can be redeemed at Decathlon. Now when i try redeeming them online or in the outlet of Decathlon, it is allowing me to use only one voucher for one bill. I am been requesting and calling the customer care[protected] asking them to combine all 15 vouchers as one voucher worth of 500/- but they are denying that. Also, earlier also I have utilised my credit card points and redeemed and I have used multiple vouchers in the outlets. So with the same experience I have taken Decathlon vouchers and now they are saying I need to use one voucher per one bill. I am asking the team to combine the vouchers or cancel these vouchers which I was told will not be done.
                        Complaint numbers:[protected], 1269746, 1269604, 1266783
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 07, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the voucher details for us to check and confirm. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Shweta
                        HDFC Bank Customer Assistance
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                          S
                          SamridhDhawan
                          from Agra, Uttar Pradesh
                          Jul 5, 2021
                          Resolved
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                          Resolved

                          This is to inform you that I have a 10 year long relationship with the bank. I had initiated an FD of Rs. 1, 18, 329 lacs in Badshahpur, Gurugram branch, 2 years back. The maturity instructions that read on the fixed advice was for "Redeem principal and interest on maturity". However, your team just renewed it for next two years without any prior communication to me. I was just sent an email saying that the FD has been renewed for next two years.

                          I want to ask you if your bank exists to extort people's hard earned money. Also, it should be my wish to renew the FD or not.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 05, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you by 08.07.2021.

                          -Shweta
                          HDFC Bank Customer Assistance
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                            vipulkaushik1991
                            Jul 5, 2021
                            Resolved
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                            Resolved

                            Hi,

                            I have purchased iphone 12 in Nov 2020 using HDFC CREDIT card but didn’t get any 6000 cashback yet. Also customer care not very supportive. Please help me out.

                            Thanks,
                            Vipul
                            [protected]
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 08, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://t.co/N2sk0voO2e and share your concern along with the complete offer details received from the bank along with header and footer, transaction details like date, amount, merchant name, and charge slip copy to enable us to assist you. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Once you receive the auto-generated acknowledgment, please forward the screenshot of the email or SMS.

                            -Zubin
                            HDFC Bank Customer Assistance.
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                              A
                              A Q S Alam
                              Jul 5, 2021
                              Resolved
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                              Resolved

                              1st, july i was paid the electricity bill amount of 69485/- from paytm to billdiskbqr.[protected]@hdfc bank. Con id[protected]... The payment was successful from paytm but the marchant is not recieved till date...
                              How refund my money back...
                              If you kindly accept my request and check details and give money back as soon as possible
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 06, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are unable to trace basis the details shared. Kindly confirm whether the transaction was debited from your HDFC Bank account/card and write to us at https://bit.ly/3dPJbom mentioning your registered contact details to enable us to check and assist. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Shweta
                              HDFC Bank Customer Assistance
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                                H
                                Harish0311
                                Jul 5, 2021
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                                How do I un-register for the INST-ALERT service?
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Nikhal Bans
                                  Jul 5, 2021
                                  Resolved
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                                  Resolved

                                  Address: HDFC Bank, Vatika First India Place, Vatika Bldg, Mehrauli-Gurgaon Rd, Mehrauli, Gurugram, Haryana 122002
                                  Website: www.hdfcbank.com

                                  I have My salary account in HDFC bank and From Jan month to June month 2607 rs was debit in total from my account narration ACH auto-debit return charges ...why are you debit this charge my EMI bounce but RBI guidance 3-month relief covid 19 and my situation very low till time and does not pay ACH debit return charges without any action pls I request to refund this amount

                                  Nikhal bans
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Our sincere apologies for the inconvenience caused to you. We are looking into your query and our official will contact you by July 12, 2021. Request your co-operation and patience in the interim.

                                  -Zubin
                                  HDFC Bank Customer Assistance.
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                                    S
                                    shwetadhuri
                                    Jul 5, 2021
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                                    Address: MUMBAI

                                    I have made all the payments of the Two Wheeler Loan then why does my CIBIL Report says Account Status : Written-Off

                                    As I have paid all the dues and additional charges I want your team to close my account with you guys. HDFC has also sent me a NOC Letter.

                                    Loan Account Number 40174133
                                    Ac : [protected]

                                    This is not at par with the reputation of the bank.

                                    Very unprofessional behavior.

                                    Warm regards,
                                    Shweta Dhuri
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 06, 2021
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share with us the Cibil Report or the control number. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Shweta
                                    HDFC Bank Customer Assistance
                                    Jul 08, 2021
                                    Updated by shwetadhuri
                                    There is no option to share the CIBIL REPORT in the link, Please find the image added in the complaint.

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