I am writing to bring to your attention a concerning discrepancy regarding my savings account at the Dunlop branch of HDFC Bank. I have recently faced an issue wherein non-maintenance charges were deducted from my account balance, causing it to become negative. I believe that this action contradicts the RBI guidelines, and I kindly request your immediate assistance in rectifying this matter.
As per my records and the RBI guidelines (referenced in your circular RBI/2014-15/308 DBR.Dir.BC.No.47/13.03.00/2014-15 dated November 20, 2014), banks are advised ( It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance.) Unfortunately, the application of the non-maintenance charges has caused the balance to become negative.
I kindly request that you review this situation and take the necessary steps to:
Restore Positive Balance: As my account originally had a positive balance, I kindly request that the account balance be rectified to reflect this positive amount.
I assure you that I am committed to maintaining the average monthly balance and managing my account responsibly in the future.
I appreciate your prompt attention to this matter and your understanding of the importance of adhering to the regulatory guidelines.
Thank you for your assistance. I look forward to a swift resolution and a positive banking experience moving forward.
Sincerely,
Debjyoti Das
A/c no - [protected]
das.[protected]@gmail.com
HDFC Bank customer support has been notified about the posted complaint.
This is not the experience we want you to have. Our officer Ms. Anusha Sode has contacted you on August 09, 2023 and addressed your concern.
-Ajay, Service Manager
HDFC Bank Customer Assistance