| Address: Nizampet, Hyderabad, Telangana |
Two weeks ago I opened an account with HDFC Bank Nizampet branch, Hyderabad.
I provided all the documents and gave a 10K check for the minimum balance.
Everything went smoothly and the account opened and I maintained a minimum 10K balance.
I used this account for my salary deposit, I updated the account details on my payroll website.
Today is the last day of August, and my salary has not been created, When I checked I came to know that my account was not active.
When I approached the HDFC Nizampet branch, they informed me that the verification was not completed. They are saying that they sent a verification letter via courier service and it was returned and due to that reason, they put my account in the inactive state.
How come the bank just depends on courier service and decides to freeze my account?
I have been staying in the same location for the past 8 years and it is my own house.
In fact, no courier person called me before delivery.
The BRANCH people are simply blaming the courier service and claiming there is no fault with them.
I tried to talk to the branch manager but he is not interested in my concern.
I am frustrated and now I do not know when my company will reinitiate my August month salary.
HDFC Bank customer support has been notified about the posted complaint.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay, Service Manager
HDFC Bank Customer Assistance