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HDFC Bank Complaints & Reviews

www.hdfcbank.com

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Updated: Dec 16, 2025

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I have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. HFR01710209, on December 8th, Payment is deducted and got a message within 7 working days you will received. card is not yet received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Kindly solve my issues.

Thanks for the update.

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Dear Team,
My Fast tag for application reference no HR[protected] is not delivered yet. It was applied 11 days back and there was commitment to deliver it within 7 days.
However, fast tag customer id and wallet id is issued on 29.12.2010.
Cust id[protected]. Wallet id - [protected].

Still its disappointing that fast tag is not delivered and also there is no tracking process of status. Also your toll free number always not reachable. I am not able to resolve this as I am unable to connect with anyone. Please look in to this otherwise please close my account and refund my all amount Rs.500.

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I am trying to reach hdfc customer care firstly the ivrs system worst. I dialled many option and finally it redirected and then again it says our customer executives are busy in attending other calls, kindly stay online. I was kept online for 45 mins.

I tried multiple times the same, i got irriated and then finally i dropped call after for long hours, worstest worst customer service.

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Dear sir, Happy new year 2021, I wish to inform you that i was doing a payment to CCAISR rupees 2553.10 on 13 dec.2020 transaction id[protected]/CCAISR & ref. no. [protected], but payment get failed & that amount was debited from my account same time. But the amount not credit to me yet. Please check and resolve my issue on urgent basis.

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Address: makrana nagaur rajasthan

I have received the following sms from hdfc bank:

"Dear Customer Mandate reference no: HDFC[protected] issued to BSE Limited with value Rs. 50000 and frequency ADHO was rejected due to the reason 'Drawers Signature Differs' received today for processing. In case of any issue please get in touch with your branch."

I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith.

+1 photos

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Jan 08, 2021

Updated by piyush prajapat still no response

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Address: lower parel,mumbai

22.12.2020
[protected]
i have deposited my emi account same day but thet did not diducted the ammount and now they charging over amount like 370

and my emi tenure showing 70 tenure same like new loan in loan net bankin, i am paying loan emi from 1 year but tenur shwing 70 till now

+4 photos

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Iam getting so many calls claiming from hdfc bank and they are calling and torturing by speaking in tamil though my phone network is not registered in tamil nadu.
If i block a particular number, they will call from another number and keep troubling . Few numbers from which i received calls are [protected], [protected], [protected], [protected]. They are really troublesome and appreciate if you take action on these people. If i keep the phone down, they will call from other number and keep calling continuously and i believe one lady who calls from these numbers is not mentally sound, she keeps making so many calls on amavasya days and speaks vulgar language .

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There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.

+1 photos

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Jan 04, 2021

Updated by w047580 There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.

Jan 04, 2021

Updated by w047580 There were Manual debit entries in my HDFC Fastag account for amounts 169.50 and 823.50 on 3rd April 2020.
Due to lockdown, the vehicle was in my parking on the date when the unauthorised charges were debited. Post lockdown, when I took out my car for a ride to Mumbai, at Mumbai-Pune expressway, I came to know that my account has been delisted/deactivated due to OD Balance. I called up the customer complaint number[protected] and they provided the mail id [protected]@hdfcbank.com and fastag.[protected]@insolutionsglobal.com. I sent the details, such as RC Copy, Car Photo and wallet statement; but there has been no revert from the bank or concerned Team. The complaint number is HBL=[protected]. Since fastag is going to be mandatory, I request HDFC Bank to reverse the manual debit entries, as it has been woringly charged to my account. Attached is the wallet statement for reference.

Jan 18, 2021

Updated by w047580 There has been no resolution provided by HDFC Bank related to my Fastag complaint. Kindly expedite.

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I did a transaction to recharge my fastag wallet thru BHIM app. money got debited from my card but was no credited to my fastag wallet. This happened on 28th november, 2020. From then on, I am following up with hdfc bank fastag customer care. Money has not credited back to my account till now. It's been more than 1 month now, no emails from them, no calls, and no proper response even if i call. I have sent so many emails, no response. Spoke atleast 20 times till now, no proper response

below is my detail

Wallet Id =[protected]
Customer Id =[protected]
Amount = 9979
TXN date= 28th nov 2020
mode of txn = BHIM app
TXN id=[protected]
mobile number = [protected]
email = [protected]@gmail.com

hdfc fastag complaint number HBL=[protected]

Jun 14, 2023

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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I purchased Fastag with HDFC Bank. When I tried to recharge my account, I noticed that my fastag account got freezed. As discussed with customer care came to know that KYC have to be update. As they mentioned I shared the documents which all are needed for KYC verification on December_2020. Too many follow-up calls I made, but still there is no action made still.

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Hi Team,

I m receiving too many calls from HDFC personal loan department. Approx. 5 calls daily (even on weekends) from past few months. I m not a customer of the HDFC and these calls are highly disturbing as they are late in night and during my working hours. I called HDFC customer care but of no use. Please help.

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Address: Coustmer

I may please, Sir I login titi club through URL link dated 25/12/2020, I send money on the same day morning through BHIM APP Rs.5000/- through pay I [protected]@ hdfc bank and also paid Rs.500/- through payumoney.[protected]@axisbank. I started I daily earning money as per terms and conditions of titiclub, till today I have not received the money from titiclub I am put the withdraw every time failed or sucess, but money is not credited to my bank earning money or capital amount account till today. Therefore titi club day by da cheating me and also hared earned money, hence ivrequsting to you please registered the complaint against the titi club refund the money my through your platform to my bank account. Thanking you, sir yours faithfully.

+5 photos

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Jan 18, 2021

Updated by Basavalingappa. M Please update screen short Rs.5000/- Transactions

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1. it's been more than 2 months since I am trying to approach HDFC's pathetic customer service for restoring my credit card. I have got multiple confirmations that limit is restored. But it hasn't been done yet. This service is so pathetic that they keep me waiting for 30 mins for every call I make to raise this complaint.
I have blocked and deregistered my card because of all this drama from HDFC.
I need this to go to the highest escalation point.
2. change my RM right away.
3. Raise this issue With RBI

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I received a message on 1st January 2020 saying, "Ur transaction on HDFC Bank debit/atm has been credited/reversed by GOOGLE Viki Inc". But the amount has not been reflected in my account.

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Hi, Good Morning !

My signature has changed with the time and my address change request was rejected. I have tried reaching them on HDFC Credit Card customer care but calls rotates only on IVR despite several attempts. I sent an email but getting replies in 5-10 days stating that I should contact bank. Bank says they are unable to verify my signature and don't have access, I should send you email. Overall I feel HDFC is no longer a private bank. Please resolve this or else I will be left with no choice except to through this card in a dustbin.

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G

Gauravmkja

Jan 5, 2021

The worst bank every seen. Turning into a govt. body. Spoke to two guys one Darshan and another Mr. Ganesh Gupta who didn't help with their employee id along with her manager Pooja Updhyaya who never came to help. I regret to choose HDFC.

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Hello there

I received sms from hdfc bank tomorrow Rs 1399/ deducted from my credit card one assist membership fee hdfc customer rang information I don't even know the company and this kind concern charges of my credit card and use of my card by the company is really a creminal act. I want my money back
Pl deactivate and refund my money ASAP.
Name Alpesh Ray
One assist reletionship no 296701

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A

Alpesh Ray

Mar 18, 2021

HDFC Bank — Deactivate one assist membership
A
Alpesh Ray
Jan 4, 2021
Hello there

I received sms from hdfc bank tomorrow Rs 1399/ deducted from my credit card one assist membership fee hdfc customer rang information I don't even know the company and this kind concern charges of my credit card and use of my card by the company is really a creminal act. I want my money back
Pl deactivate and refund my money ASAP.
Name Alpesh Ray
One assist reletionship no 296701
TILL DATE NO RESSOLVE COMPLAIN

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Address: G/127 Gulariya Garda, Barabanki

I was not aware of this thing noboby in customer care telling me about this. As a bank they are liable to give information but they are denying and every month imposing amount like 560, 590 and now it is 3640. This is completely not acceptable, kindly reimbursey amount which you are deducting on the name of mi revenue hold gefu. As a customer I never got such information and customer care people don't know about this, they asked me visit branch now even the manager is helpless. Attaching picture of the same. I have close all loan on 31-Dec-20, after that I have NOC so these charge are not liable after 31-Dec-20. Kindly reimburse the Amount.

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Transaction reversed by amazon for 2 products is not credited to my account yet even after receiving message from bank as reversed

Ur transaction on HDFC Bank DEBIT/ATM Card ending 6488 for Rs. 340.00 has been credited/reversed by AMAZON on[protected]:14:31:13

Ur transaction on HDFC Bank DEBIT/ATM Card ending 6488 for Rs. 461.00 has been credited/reversed by AMAZON on[protected]:19:30:37

I checked the online statement and it is not credited into my account. please help. Since it is a confirmation message from bank, i am assuming that the flipkart has done it's part. Will it ever get reflected in my account?

Jan 4, 2021

Complaint marked as Resolved

Money is been credited

HDFC Bank customer support has been notified about the posted complaint.

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A

A123b234

Jan 4, 2021

Issue is resolved.thanks

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HDFC Bank put hold on my funds of Rs.785.50 mi revenue hold, thorough gefu, ac number is 5010*5252.
IFSC-HDFC0003870
Branch- BROOKE FIELDS
First of all its hard to reach customer services, it's take lot of time and IVR options are very difficult and tricky to navigate.kindly do the need ful

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I was unable to maintain minimum balance required for the auto pay loan amount, for which I was charged an amount of 650 Rs and again 236 rs as EMI rtn charge, I don't understand for what I am getting charged unnecessarily.

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