This is wrt to complaint no./ref no. 2227587.Cx id:47302902
Ac no: [protected]I had initiated a transaction for amount 16449.68 INR to Agoda.com for a hotel booking but the amount never reached the travel agent. The amount got deducted from my account but never reached the merchant. and neither did the amount get reversed/credited back to my account. Txn details on statement are as follows
POS51296XXXXXXXX3873Retail Domestic Ref Num: 554802For amount ₹16449.68 on 6th Oct
The transaction was initiated on 6th Oct, the same day complaint was raised on hdfc support, after multiple follow ups got the first revert on 9th Oct assuring that the same will be resolved shortly and requesting me to fill the card holder dispute form. The form with the necessary proofs(Merchant Correspondence) was filled and sent on the same day itself i.e. 9th Oct, since then I have requested multiple times for the amount to get reversed and still there is no response or update on the same. I never expected HDFC services to be so pathetic .I am asking for a reversal for the past 45 days and have mailed and called more than 30 times. Transaction is on 6th Oct and today its 21st Nov it has been more than 45 days. I am compelled and left with no option but to raise a complaint on the consumer forum, HDFC being one of the top banks should be ashamed for this kind of service.
The merchant on the other hand with whom i have no relationship with was quick enough to check their records and respond on the same day. Please tell me what is the point of being a long loyal customer of HDFC.
HDFC Bank customer support has been notified about the posted complaint.
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-Bejoy
HDFC Bank Customer Assistance