HDFC Bank Complaints & Reviews

Credit Card upgraded without confirming, and that my earned points 12500 in my previous card diners club millennium is reduced to 4500 and when i ask to customer care through email they said that you have more value card issued so your points i reduced to 4500 it is a fraud bank do get HDFC bank credit cards cheating customers even not responding to the query appropriate answers they have the template like this they send the same reply to every customers not even bother about the customer query

The Mail conversation with HDFC BANK CUSTOMER CARE

Dear Mr. Krishnan,

Season's Greetings from HDFC Bank.

This is with reference to your e-mail regarding upgrade on your HDFC Bank credit card account.

We observe from our records that your credit card ending 0988 has been migrated to new varient card and the same was dispatched.

We take this opportunity to clarify that as per product feature, upon migration of your earlier credit card, the existing rewards points got carry forward to the new credit card on a proportionate basis the card variant. We seek your kind understanding in this regard. This is because the points valuation is higher in your upgraded card compared to the existing card. Hence the complete reward points will not be transferred on the new card. We would like to inform you that the value of reward points are higher in new card than the value of reward points in old card.

Kindly note the query reference number for this e-mail: [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Escalation/ind...⇄

Regards,
V V Renugadevi
Customer Service Officer
HDFC Bank Ltd.

HDFC Bank launches Festive Treats 2.0 with 1000 offers
Offers on credit cards, business loans, personal, auto and home loans
2000 hyperlocal offers to cater to semi urban and rural areas
For complete information on all the Festive Treat campaign, visit:- https://v1.hdfcbank.com/htdocs/common/2020/sept/festivetreat/index.html?icid=hp:...⇄

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Please Note: HDFC Bank or any other bank will never ask for your OTP, Netbanking / Mobilebanking Password etc for deferring your EMI payment. Please do not share any confidential details with anyone over phone, SMS, Email.

Stay safe and use our web site and digital platforms for your banking needs. For Answers to queries, Information, Assistance. JUST ASK EVA. You may also click on the following URL for EVA assistance: https://v1.hdfcbank.com/htdocs/common/eva/index.html
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*HDFC Bank is now on Whatsapp !!! Save our number [protected] in your contacts & chat with us regarding your banking related queries.

*Netbanking / Mobile banking offers varied services round - the - clock, just a touch away. For any other credit card query/clarification, do visit our HDFC Bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

Safety Tips for Secure Card Transactions
Ensure your card transaction is always done in your presence
Do not share your Bank account or card details with anyone over phone, Email or SMS
Do not share your card PIN with anyone. Always enter the PIN yourself.
Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
http://www.hdfcbank.com/aboutus/security/security_tips.htm
[protected][protected][protected][protected][protected]---I have not upgraded my credit card i don't want to upgrade my credit i need the same card ending 0988 diners club international if it is not possible kindly close my card i pay the total amount by this month my rewards points also reduce to 4000 previously i have 12500 rewards points[protected]

Primarily, HDFC bank should not contact me, offering any credit card/loan/any offers on loan/any offers for this matter as I settled my card with them after the complaints to RBI.

Since 2 Years again they started Nonstop calls and emails pestering me all time to take a credit card/loan. I had informed them of my case for all the callers. But still, they keep calling me saying we got data from my manager, and when I ask them to connect to the manager they refuse and disconnect abruptly.

I have a list of numbers which I can provide, even sometimes I need to use abusive language due to their torture by calls.

Ordered on 16 Oct 2020 and the amount of the product was 319.00 rs. I had received my order from amazon on 22 Oct 2020 and it came defective so I went for replacement and I replaced and received the new product on Nov 3 2020 and that too came out defective and this time I went for return and returned it to amazon and the order was picked up and my refund was processed on 4 nov 2020 and I was to receive the refund by 9 Nov 2020. I am writing this complaint on 26 nov 2020 by talking to both amazon and hdfc for help but none of them were helpful.
My Amazon Refund Reference no. is[protected] and I will attach the mail sent by Amazon confirming the refund reference no.
Please help me

Hi, amount of 29.50 and 19.40 has been deducted from my account recently without even any intimation regarding this. I came to know that it has been deducted abruptly even when I am not using my card to take money from any atm. Now my account has minus balance. Also there is no proof of why it has gone below zero.

2 Debit Card Loan account created with reference to EXGRATIA INTEREST REFUND - But not opted for any Moratorium

please elaborate it

Hi,

I got a mail from HDFC on July 4th 2020 stating that, if i spent 41000 between 3rd July to 31st July. Will receive 1500 Gift voucher before end of October 31st 2020.

I spent the amount of 41000 between that period, having credit card statement as a proof. But i didnt received the Gift voucher till now, enquired the same to HDFC Credit card department. They are not responding correctly, always telling 2 working days, 5 working days, etc.. No solution so far.

I need immediate assistance to get the Gift voucher and also compensation for making wait so long .

Kindly take acction ASAP.

Thanks,
Rifai Arsath.

My issue not resolve last 80 days, 146.37₹ hold from 29 August 2020 and there are no any solution provide from bank side or other side.

There is a limit of 4 times i can deposit cash in my account, but still transaction charges were deducted
Txn id MIR[protected]

please resolve and arrange for refund

Why I have been charged so many times with the heading of dc intl txn markup+st without my notice. Could you please let me know at the earliest?

I used to ignore but know it is costing me more money every time.

ACCOUNT NO.[protected]

Regards,
SHRENIK SHAH

Dear HFDC credit card team,

I had purchced an item from amazon on emi which was supposed to be no cost emi, i understant that the interest on emi was reduced by amazon from the device price. But As I see carefully in my e statement i could see that i have been charged with two components namely mer emi int nbr and finance charges for month Oct And Nov . According to me it should have been only a single charge rather than...

Hello there ! I made a purchase on Amazon through easy emi card on 26/05/2020 worth 18, 500/- . On the same day I cancelled that order and I received refund in the month of June . But last month I got bill to pay emi and I mailed to cc.[protected]@hdfcbank.com and they confirmed that refund was confirmed in the month of June . So please close that emi and please refund charges for that transaction too because it’s a mistake from bank . Please check the attached screenshots for more info ! And my customer Id is 70638853 and registered mobile number is [protected] . Hope you reply soon !

HDFC BANK BRANCH JALNA MAHARASHTRA PUT 590 RS ON HOLD
When i check the transaction then there i saw MiRevenue hold through hetu

Can anyone help me

My name is Allwin Joseph from mumbai and i have been a valuable customer of HDFC bank since more than 6 years.
I have a credit card as well as a savings A/c.
My customer id is 70755770 and mobile number is [protected].
My email id is [protected]@gmail.com
Few weeks back i got a call from the hdfc CREDIT CARD customer care and they were trying to sell me a new personal insurance plan called aditya birla active secure plan. The premium amount is 7090 for 2 years .
I was not at all interested in this plan but they were trying so hard to sell it. The customer representatives name was ANUJ GUPTA and he told me that if i take this plan all the finance charges that was charged on my credit card post lockdown(after may month) will be refunded back along with the late payment charges.
I have never delayed in making any payments whatsoever .only once it happened because of some auto debit issues and i was not aware of it ..
Now its been so many weeks and still they have not refunded a single penny, I mean this is a clear case of fraud and cheating that too from such a big nationalized bank.
Mr anuj promised me he will return all the charges.
Today when I called to complain about this the customer representative told me that my refund request has been denied.
I mean seriously???ITS NOT MY MISTAKE IT GOT REJECTED..
YOU PEOPLE PROMISED ME THATS THE ONLY REASON I TOOK THAT POLICY.
I RERUEST YOU ALL TO KINDLY LOOK INTO THIS AND GIVE ME A PROPER RESOLUTION.
OTHERWISE I AM DONE WITH HDFC BANK.

NAME OF THE HDFC CUSTOMER REPRESENTATIVE:- ANUJ GUPTA
NAME OF THE PERSON WHO MADE THE CONFIRMATION CALL:- MAYANK SHUKLA EMPLOYEE ID -102411

COMPLAINT SERVICE REQUEST NO:- [protected]

Aman Raj, who is your customer, made me fraud of 10, 000 rupees with me, I made it fraud with me in the Compliant Cyber Cell and here .I have also compliant Paytm Cyber Cell and I also tell you to lock the account of that person and get all my money refunded. For this, I also had you DM on mail and Twitter. I request you to stop this as soon as possible. This person has fraudulently sent a message but no one has told.That is all I can tell, if you need any more information, you can call or mail me.

Very poor service. it's been a year m trying to close my credit card. all I did was visited the nearest bank and then they say to call customer care. and guess what? they won't attain your calls. and simply keeps on charging you. I won't recommend this bank at all to anyone. highly irresponsible. the customer care people are so rude and keep on hanging your calls. you guys are worse than SBI.

I had placed an order online on www.titan.co.in using my credit card with an EMI option to it.
Product: SHIMMER FROM RAGA MOMENTS OF JOY
Amount got deducted but order did not get placed.
Did not receive any email or sms regarding the order placed after raising an email to Titan company they had stated that
"At the outset, we regret for the inconvenience caused to you.
With reference to the below email, we would like to inform that the transaction for the mentioned order was unsuccessful and the order is in rejected status."

Received an email from: [protected]@payu.in
Your transaction with www.titan.co.in was successful
Transaction ID: 3268802_2192628
Merchant Website: www.titan.co.in
Amount Paid: 16504.85
Order Date:[protected]:03:27
Customer Phone Number: [protected]
Card Holder name: KARTHIKEYAN B

Kindly look into this issue as soon as possible as there is no response to any email sent to HDFC customer support.

Recently I made a transaction of over 10k using an HDFC easy EMI credit card. And I was interested to pay my whole amount in a single go which I did.
But in the monthly statement, it was get converted into aggregator offus EMI which was not expected.
Now I have to pay 1000 more. Hate this.
I don't wanna convert into auto EMI if I spent more than 10k.

I have been charges 2170 rupees in multiple instances for an ACH failure. There was an EMI due on Nov 2nd, i paid to the vendor directly the same day -Nov 2nd. But HDFC has charges me 590 three times and 400 on 23rd Nov. I request the bank to refund my money since i have paid my EMI on the same due day. Also 2170 is too much for an EMI of 3600. Please return my hard earned money.

I am always keeping my hdfc balance above 10, 000 rupees but instead of that hdfc has debited rs 885 in 23rd November, 2020 as my annual debit card fee which was not notified even when i opened my account in this bank. I am using hdfc bank for the last 10 years but they had never deducted any annual debit card fee. This is the first time and no explanation related to any debit card fee was given when they have offered me the debit card. This is such a ridiculous thing.

Kindly revert this and can credit my account with rs 885.

Thanks
Shivanshi Pawar
[protected]

Hello. My registered mobile number with bank is [protected]. I had purchased Samsung Buds+ from Samsung online store using my HDFC Regalia First Credit Card ending with 2968 on 19.07.2020 for Rs.8541. There was a flat 10% cashback offer on my purchase and it was stated in the terms and conditions that the cashback would be credited within 90 days from the date of transaction. It has been more than 90 days but I haven't received any cashback.