HDFC Bank Complaints & Reviews

I purchased a car in March 2019. It was supplied to me with an HDFC bank fastag sticker attached on the windshield. However, I found out later that the bank had issued the tag on the basis of the car's chasis number as the VRN was not available at the time. I never received any welcome kit with User ID or Wallet ID.
On 19.11.2020 I contacted customer service and was given my user ID and Wallet ID. A password was generated for me and I could recharge my account. For inclusion of my VRN, I was advised to send an e-mail with photos of my vehicle and Registration Certificate. I did so on the same day. Since then nothing has happened. My vehicle number is still not reflected in my HDFC Fastag account. It is way over the "within two days" that the Bank claims for resolving disputes.

Even though I had more than enough balance in my A/C, on 23rd and 25th November the Fastag did not work. On my submission that I had balance, I didn't have to pay anything, but my vehicle number was noted down. Since that number is still not linked to my A/C I am apprehending that I may receive a demand for payment of fine, etc. I have again sent an e-mail asking for a fresh sticker with my vehicle number linked to the A/C. No response till now.

I have a salary account with HDFC. Even then without intimation they keep deducting amount from my account using the above said code. How come being a salary account i am being charged for withdrawing using other atm? Isnt this illegal? This is not the first time this has happened. Customer care center is of no use because nobody answers. Thinking about approaching consumer court regarding this....

I have worked with axis bank and i was ask to go due to some reason.
But now i am when asking from Delinking of Pan card from IRDA portal they are asking for relieving and experience letter which i did not recieved from the bank instead i had got No DUE CERTIFICATE from bank Which I have already provided kindly help in urgently Delinking my Pan card
PAN CARD NO - BBOPG3290G
SP CODE-SP[protected]

Regards
Dipak Gorad
[protected]

Mr Tusar Chakraborty who is employees of HDFC bank, he processing my personal loan at 2016 but now I want top up loan, he assured me and taken processing fees 7000/- on 13/10/20 but till now not process loan and he everyday told tomorrow it will proceed.but no result.I am soumen kr jana, my contact no.[protected].
Mr Tusar Chakraborty ph no-[protected]

Please explain one thing money being deducted as debit card pur adj dt is for foreign transaction rate but if i remember correctly is that i don't have spend any money. Why my A/C deducted with this charges.

Plz explain.

Credit Card upgraded without confirming, and that my earned points 12500 in my previous card diners club millennium is reduced to 4500 and when i ask to customer care through email they said that you have more value card issued so your points i reduced to 4500 it is a fraud bank do get HDFC bank credit cards cheating customers even not responding to the query appropriate answers they have the template like this they send the same reply to every customers not even bother about the customer query

The Mail conversation with HDFC BANK CUSTOMER CARE

Dear Mr. Krishnan,

Season's Greetings from HDFC Bank.

This is with reference to your e-mail regarding upgrade on your HDFC Bank credit card account.

We observe from our records that your credit card ending 0988 has been migrated to new varient card and the same was dispatched.

We take this opportunity to clarify that as per product feature, upon migration of your earlier credit card, the existing rewards points got carry forward to the new credit card on a proportionate basis the card variant. We seek your kind understanding in this regard. This is because the points valuation is higher in your upgraded card compared to the existing card. Hence the complete reward points will not be transferred on the new card. We would like to inform you that the value of reward points are higher in new card than the value of reward points in old card.

Kindly note the query reference number for this e-mail: [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Escalation/ind...⇄

Regards,
V V Renugadevi
Customer Service Officer
HDFC Bank Ltd.

HDFC Bank launches Festive Treats 2.0 with 1000 offers
Offers on credit cards, business loans, personal, auto and home loans
2000 hyperlocal offers to cater to semi urban and rural areas
For complete information on all the Festive Treat campaign, visit:- https://v1.hdfcbank.com/htdocs/common/2020/sept/festivetreat/index.html?icid=hp:...⇄

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Please Note: HDFC Bank or any other bank will never ask for your OTP, Netbanking / Mobilebanking Password etc for deferring your EMI payment. Please do not share any confidential details with anyone over phone, SMS, Email.

Stay safe and use our web site and digital platforms for your banking needs. For Answers to queries, Information, Assistance. JUST ASK EVA. You may also click on the following URL for EVA assistance: https://v1.hdfcbank.com/htdocs/common/eva/index.html
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*HDFC Bank is now on Whatsapp !!! Save our number [protected] in your contacts & chat with us regarding your banking related queries.

*Netbanking / Mobile banking offers varied services round - the - clock, just a touch away. For any other credit card query/clarification, do visit our HDFC Bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

Safety Tips for Secure Card Transactions
Ensure your card transaction is always done in your presence
Do not share your Bank account or card details with anyone over phone, Email or SMS
Do not share your card PIN with anyone. Always enter the PIN yourself.
Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
http://www.hdfcbank.com/aboutus/security/security_tips.htm
[protected][protected][protected][protected][protected]---I have not upgraded my credit card i don't want to upgrade my credit i need the same card ending 0988 diners club international if it is not possible kindly close my card i pay the total amount by this month my rewards points also reduce to 4000 previously i have 12500 rewards points[protected]

Primarily, HDFC bank should not contact me, offering any credit card/loan/any offers on loan/any offers for this matter as I settled my card with them after the complaints to RBI.

Since 2 Years again they started Nonstop calls and emails pestering me all time to take a credit card/loan. I had informed them of my case for all the callers. But still, they keep calling me saying we got data from my manager, and when I ask them to connect to the manager they refuse and disconnect abruptly.

I have a list of numbers which I can provide, even sometimes I need to use abusive language due to their torture by calls.

Ordered on 16 Oct 2020 and the amount of the product was 319.00 rs. I had received my order from amazon on 22 Oct 2020 and it came defective so I went for replacement and I replaced and received the new product on Nov 3 2020 and that too came out defective and this time I went for return and returned it to amazon and the order was picked up and my refund was processed on 4 nov 2020 and I was to receive the refund by 9 Nov 2020. I am writing this complaint on 26 nov 2020 by talking to both amazon and hdfc for help but none of them were helpful.
My Amazon Refund Reference no. is[protected] and I will attach the mail sent by Amazon confirming the refund reference no.
Please help me

Hi, amount of 29.50 and 19.40 has been deducted from my account recently without even any intimation regarding this. I came to know that it has been deducted abruptly even when I am not using my card to take money from any atm. Now my account has minus balance. Also there is no proof of why it has gone below zero.

2 Debit Card Loan account created with reference to EXGRATIA INTEREST REFUND - But not opted for any Moratorium

please elaborate it

Hi,

I got a mail from HDFC on July 4th 2020 stating that, if i spent 41000 between 3rd July to 31st July. Will receive 1500 Gift voucher before end of October 31st 2020.

I spent the amount of 41000 between that period, having credit card statement as a proof. But i didnt received the Gift voucher till now, enquired the same to HDFC Credit card department. They are not responding correctly, always telling 2 working...

My issue not resolve last 80 days, 146.37₹ hold from 29 August 2020 and there are no any solution provide from bank side or other side.

There is a limit of 4 times i can deposit cash in my account, but still transaction charges were deducted
Txn id MIR[protected]

please resolve and arrange for refund

Why I have been charged so many times with the heading of dc intl txn markup+st without my notice. Could you please let me know at the earliest?

I used to ignore but know it is costing me more money every time.

ACCOUNT NO.[protected]

Regards,
SHRENIK SHAH

Dear HFDC credit card team,

I had purchced an item from amazon on emi which was supposed to be no cost emi, i understant that the interest on emi was reduced by amazon from the device price. But As I see carefully in my e statement i could see that i have been charged with two components namely mer emi int nbr and finance charges for month Oct And Nov . According to me it should have been only a single charge rather than...

Hello there ! I made a purchase on Amazon through easy emi card on 26/05/2020 worth 18, 500/- . On the same day I cancelled that order and I received refund in the month of June . But last month I got bill to pay emi and I mailed to cc.[protected]@hdfcbank.com and they confirmed that refund was confirmed in the month of June . So please close that emi and please refund charges for that transaction too because it’s a mistake from bank . Please check the attached screenshots for more info ! And my customer Id is 70638853 and registered mobile number is [protected] . Hope you reply soon !

HDFC BANK BRANCH JALNA MAHARASHTRA PUT 590 RS ON HOLD
When i check the transaction then there i saw MiRevenue hold through hetu

Can anyone help me

My name is Allwin Joseph from mumbai and i have been a valuable customer of HDFC bank since more than 6 years.
I have a credit card as well as a savings A/c.
My customer id is 70755770 and mobile number is [protected].
My email id is [protected]@gmail.com
Few weeks back i got a call from the hdfc CREDIT CARD customer care and they were trying to sell me a new personal insurance plan called aditya birla active secure plan. The premium amount is 7090 for 2 years .
I was not at all interested in this plan but they were trying so hard to sell it. The customer representatives name was ANUJ GUPTA and he told me that if i take this plan all the finance charges that was charged on my credit card post lockdown(after may month) will be refunded back along with the late payment charges.
I have never delayed in making any payments whatsoever .only once it happened because of some auto debit issues and i was not aware of it ..
Now its been so many weeks and still they have not refunded a single penny, I mean this is a clear case of fraud and cheating that too from such a big nationalized bank.
Mr anuj promised me he will return all the charges.
Today when I called to complain about this the customer representative told me that my refund request has been denied.
I mean seriously???ITS NOT MY MISTAKE IT GOT REJECTED..
YOU PEOPLE PROMISED ME THATS THE ONLY REASON I TOOK THAT POLICY.
I RERUEST YOU ALL TO KINDLY LOOK INTO THIS AND GIVE ME A PROPER RESOLUTION.
OTHERWISE I AM DONE WITH HDFC BANK.

NAME OF THE HDFC CUSTOMER REPRESENTATIVE:- ANUJ GUPTA
NAME OF THE PERSON WHO MADE THE CONFIRMATION CALL:- MAYANK SHUKLA EMPLOYEE ID -102411

COMPLAINT SERVICE REQUEST NO:- [protected]

Aman Raj, who is your customer, made me fraud of 10, 000 rupees with me, I made it fraud with me in the Compliant Cyber Cell and here .I have also compliant Paytm Cyber Cell and I also tell you to lock the account of that person and get all my money refunded. For this, I also had you DM on mail and Twitter. I request you to stop this as soon as possible. This person has fraudulently sent a message but no one has told.That is all I can tell, if you need any more information, you can call or mail me.

Very poor service. it's been a year m trying to close my credit card. all I did was visited the nearest bank and then they say to call customer care. and guess what? they won't attain your calls. and simply keeps on charging you. I won't recommend this bank at all to anyone. highly irresponsible. the customer care people are so rude and keep on hanging your calls. you guys are worse than SBI.