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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 337

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Puneet231288
Sep 16, 2020
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Address: Amritsar

Hello sir, i purchased a mobile phone from my hdfc credit card worth rs 20600 on dated 4/6/2020.. And i am entitled for 7.5 percent of cash back on total amount which has to be received in 90 days... But now still after 120 days i didn't received my cash back... I am giving u my trasnsaction slip alongwith this conplaint.. Please check and give solution
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Sep 23, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
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    sandy3149
    Sep 16, 2020
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    Address: Sector 43, HDFC Life , Chandigarh

    I have visited your branch of sector 43, chandigarh. I waited in the waiting area for about 1 hour and 35 minutes for my policy work. The system i have observed is people are coming and going directly to the counter without any number. When i have reported this matter to manager mr. Mandeep singh over there and he was only trying to make me calm an making excuses that we are not attending any person without token number. When i showed him the live condition there when people are were indeed being catered to without a token number, he had no answer.
    The main point is the system is wrong and long awaiting in office premises for such a long time in this pandemic situation is not safe at all. The branch manager was sitting in branch without mask. Which puts the bank name in a bad picture. Please look into this matter seriously.
    HDFC Bank customer support has been notified about the posted complaint.
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      Pankaj2685
      from Delhi, Delhi
      Sep 16, 2020
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      I have a saving account in hdfc account also a loan account 50550154. I am paying the emi however there is a lien on account. When i talked to bank official, he could not explain the lien reason. Later on they released the lien of 5000₹ and put another lien of ₹114. Now the lien is of ₹1065. I am keep on writing to them and requesting a call to explain the reason. I have twoited, asked them on facebook the only fake response that will get back in 5 days. I asked them to extend my maritorioum when i recieved an robo call at the end of last month, but still they processed the charges. They can not do anything what they want. Should i die? Should i stop eating? What should i do.? These people are nuts and least care of about a customer.
      HDFC Bank customer support has been notified about the posted complaint.
      "YOUR COMPLAINt has been forwarded to HDFC Bank Limited CUSTOMER service. You should receive a reply from the company representatives within several days."

      I got the email with above message . It means HDFC has no obligations to get back to the CUSTOMER on time however they can expect that their CUSTOMERs pay their EMI on time. It clearly shows how unethically HDFC Operations is. Really ###
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Preethi
      HDFC Bank Customer Assistance
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        abilash bv
        Sep 16, 2020
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        I have been trying to pre close the loans and emis on my credit card for past month now. Everytime i call customer care all i get to hear is we do not have update to pre-close the loans and emi due to moratorium i have taken for two months. I was able to preclose in citi bank. Why not in hdfc??
        Aug 13, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 16, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance.
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          T.Shanti Lama
          Sep 16, 2020
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          Address: Kochi,Kerala

          I purchased an iphone11from imagine lulu mall kochi, kerala from hdfc debit card on 05/12/2019. As mentioned by hdfc bank (To receive cashback of ₹6000 within 120 days) i haven’t received my cashback till now, it is more than 8months. Hope this issue gets resolved and cashback will be credited as soon as possible.
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            Neelofer Shahnawaz Shah
            Sep 16, 2020
            Resolved
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            Sir/Madam
            I have been a patron for HDFC for quite a long time. Though my home bank account is in Delhi, due to the lock down i got stuck in Imphal during my stay at my home town. Meanwhile someone from the bank caĺled me and informed about the pre-approved loan. Hence i availed it. No payment was made during the moratorium period stipulated by govt. I wasn't aware that it got over and have to make payment. Before i could make any arrangements for repayment of the loan, a collection agent named Brajagopal from HDFC, Thoubal branch called me to make arrangements for payments. It was agreed that my husband would visit the branch the next day and pay the pending EMI amount. The next day while my husband was on the way to the branch, the said agent called me again and started talking in a very bad tone without any courtesy. I am extremely disappointed. During this pandemic everyone is going through a bad phase and one should be considerate & courteous enough to understand. Another bank employee named Roshan also called up and instead of apologizing and making the things right, he was justifying the action of Brajagopal. Then
            I and my husband demanded him to let us speak to the manager so that we can bring forth the behavior of his/her bank employees. To which Roshan said go to whosoever you like to complain and doesn't care a bit. Then he hung up. After a while Brajagopal and another bank employee have been spamming me by calling me incessantly over the phone.They are harrassing me. They called us to come to their bank branch which is Hdfc bank, Thoubal, Manipur, almost 20-30km away from my home. When I asked him why can't I go and make the payment to the nearest bank his reasoning was unreasonable. I guess your bank give its customers the right to do banking from anywhere then why am I being singled out to go to a far away bank just for paying up my EMI? I'll never go to the Hdfc Thoubal branch where I'm treated in a manner as if I'm begging from them. I would like your bank to take this matter seriously for the rudeness and harassment.
            I am extremely disappointed with the way the customer are being treated for taking pre-approved loans in their names from a bank they thought would treat them with courtesy. I'll attach the names and phone numbers of the two employees who have been harrassing and spamming me. Also I have their voice call records if required.
            MR. BRAJAGOPAL THOUNAOJAM HAS BEEN HARASSING ME SINCE EARLY MORNING BY CALLING ME INCESSANTLY, MORE THAN 70 CALLS TO BE PRECISE AND HASN'T STOPPED CALLING ME. I'M THREATENED BY HIS BEHAVIOR. PLEASE HELP
            Aug 13, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 16, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the caller details and the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

            -Bejoy
            HDFC Bank Customer Assistance
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              shruthi sagar
              from Pune, Maharashtra
              Sep 15, 2020
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              Address: magarpatta

              I have an a/c in hdfc bank magarpatta branch in the name my a/c no. Is [protected]. When i have not signed ur auto debit & don't giving u any authority for debit money from my a/c then how dare u withdraw money from my account, below are details:

              15 sep 2020 fund trf dm-552365xxxxxx5134 0 15 sep 2020 8, 715.45

              10 aug 2020 fund trf dm-552365xxxxxx5134 0 10 aug 2020 8, 440.00

              . Now i say to u very clearly refund my money or i will fire case against u. Reply me within 48 hours. I[censored] not replying me iwill take strict actions against u. Reply me on my email id
              HDFC Bank customer support has been notified about the posted complaint.
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                mirwajida
                Sep 15, 2020
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                Address: Srinagar J&K

                On 13/09/2020 at about 21:25 hours to 21:48 hours, i was attempting some merchant banking transactions for payment of my child's school tuition fee online thought my hdfc bank account debit card (A/c no xx8460 and debit card no. Xx0324), the amount of rs 5840.00 was deducted from my account no. Xx8460 four times against failed merchant banking transactions. Thus amount of rs 23360 was deducted from my above hdfc account for failed/unsuccessful transactions.. The details of these failed transactions and messages received from hdfc bank are as under:
                Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:35:25. Avl bal rs.20521.18. Not you? Call [protected].
                Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:41:35. Avl bal rs.8841.18. Not you? Call [protected].
                Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:46:09. Avl bal rs.3001.18. Not you? Call [protected].

                21:37:28
                The deducted amount of rs 23360 has still not credited back to my account. Kindly take up matter with concerned for early redressal.
                With regards
                Wajida tabasum
                Hdfc a/c no. [protected]
                Branch qamarwari srinagar j&k
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID: 2214862 and will revert to you within 5 working days.

                -Nadia
                HDFC Bank Customer Assistance
                Sep 21, 2020
                Updated by mirwajida
                Complaint with reference ID: 2214862 not resolved yet.
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                  selvakumar1984
                  Sep 15, 2020
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                  I had loan in kotaq mahindra bank, but emi is debit in hdfc bank. During covid times, i opted for moratorium in kotaq bank. Due to lack of manpower in kotaq bank, my loan moratorium is not approved on time. They presented emi for 3 times in month (April 1 time, june-july-august 3 time each) total of 10 times.. Hdfc bank charged rs.5900 (590 each) as ach debit return charges. When i enquired about in kotaq, they told due to unfavour covid situation (Lack of manpower) they didnt process moratorium on time & they promise waiver of return charges if it is occur in kotaq bank loan.. Kotaq bank ask me to approach hdfc bank for all ach debit return charges. But, hdfc bank officials refused to accept this complaints.

                  Finance ministry & rbi clearly explained that due to covid (Rare unfavoured condition) ask all banking sector to give emi moratorium if customer willing.. Even though i applied emi moratorium multiple times on time, my emi moratorium is not approved on time & they presented ecs multiple times in a month & they charged return charges for every time..

                  This covid situation is unpredicted one & everyone suffered a lot. Many people is in economic depression. Bank officials (Like hdfc) should not charge like this & not suppress us again.. I dont know how finance ministry & rbi resolve this issues.. I hope many of you experience same.. I request rbi to solve this issue.. Please clarify my problem.. Thanking you
                  HDFC Bank customer support has been notified about the posted complaint.
                  HDFC Customer care repeatly asking me to mail Moratorium acceptance letter, which i sent 4 times till now .. no one is responding properly ..Till now, i had 4 complaint register number from HDFC Bank .. Each time HDFC Bank customer care centre asking me same qusetion of Moratorium acceptance letter( which i sent 4 times till now) by different person .. please higher official in HDFC Bank should take necessary action against this ...it aleady more than 3 weeks over.
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                    from Nellore, Andhra Pradesh
                    Sep 15, 2020
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                    Address: HYDERABAD

                    My name sk. Khajavali. I have home loan a/c[protected]. Hdfc insurence premium funding amount 86996/-. Loan a/c.[protected]. Sanctioned date.[protected]. Today (03/08/2020) housing loan and insurence premium funding amount pre-closed. So i request insurence funding amount partially returned my a/c. Insurence applicable 25 years. Loan closing 4 years below. If closing at time 83448/-amount attached demand draft. Pls refund in customer a/c
                    Sk. Khajavali. My phone number. [protected]. Gmail address. [protected]@gmail.com. Another phone number, [protected]
                    +2 photos
                    HDFC Bank customer support has been notified about the posted complaint.
                    Sep 18, 2020
                    Updated by [email protected]
                    My complaint evidances

                    Sep 18, 2020
                    Updated by [email protected]
                    My compliment evidance

                    Sep 18, 2020
                    Updated by [email protected]
                    My complaint evidence

                    Sep 18, 2020
                    Updated by [email protected]
                    HDFC Bank Complaint Status Update [ID: 2713889].please solve as early as possible is my humble request
                    Jun 07, 2021
                    Updated by [email protected]
                    Pls give information complaint position my mail or sms
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                      Secondry Education News. Com
                      Sep 15, 2020
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                      Address: HDFC HALWASIYA LUCKNOW

                      Dear sir,
                      I, ravindra kumar an employee in dept. O[censored]p secondary education, i have barrowed car loan from your bank on 3 december 2019 for purchasing a baleno car from nexa alambagh lucknow, i have completed all the formality instructed by your bank officer. My problem started since repayment of loan emi, i have given signed check to your bank officer to repay loan emi, i have waited for the deduction of emi but there was not any response but a call to pay emi through my way in the a/c -[protected] ifce code - hdfc0000078 branch hazaratganj lucknow since then, i am paying regularly but at every month bank employee are disturbing me, not only they send me letter but also imposed late fee, according to instruction of bank executives, i have given my verified sign from my bank, where credited my salary but your bank is neither updating car loan a/c nor giving me information about rest of amount, not only so much but also calling thrice or four time to pay my emi instead of already paid. I am fed up with this situation, it is a kind of mental harassment. Plz do something otherwise i need to take some legal action.
                      This is for you kind information & necessary action please.
                      Thanking you.
                      The details are given below :-
                      Name :- ravindra kumar
                      Loan agreement no[protected]
                      Address –c 2241 near meena bakery rajajajipuram
                      Lucknow
                      Mobile no-[protected]
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 15, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have shared the details of your query with the concerned team who would get in touch with you. We request your patience and support under these unprecedented circumstances.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        Address: Sai Kinara, Navi Mumbai 400709

                        Dear sir,
                        I have taken an auto loan from hdfc bank in 2018, details as below:
                        Auto loan a/c no. 54455240
                        Ref no. : lrn/08092020/12796
                        Letter dated 07/09/2020
                        Recall loan amount : 404577.54
                        With reference to the above details, i have received a notice from mr. Amit kumar (Advocate) from hdfc bank that my auto loan is recalled & i have to pay the entire loan amount with interest to bank within 7 days...
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                        Arun1766
                        Sep 15, 2020
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                        My money deducted from my account amount of 23500 from third party site with the description of mctf 10/09. My account is showing now the minus balance of 16000.
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                          rajan kakker
                          Sep 15, 2020
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                          Resolved

                          My contact no is change than i have written form and complaint regard this hdfc bank for last9 month but not solve m go branch many time m courier in chennai many time than m mail to last 3 month but not solution my query
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 15, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Tejaskalje
                            Sep 15, 2020
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                            Address: Pune

                            Hello sir
                            Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card.
                            I would also request you to please clear my name from cibil as the settlement was successfully closed before the the end date. My details are mentioned below.
                            Name : Dinkar Arjun Kalje
                            Registered mobile number: [[protected]]
                            Contact n umber: [[protected]]
                            Mail :[tejaskalje]@gmail.com
                            card no:[[protected]]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              sandhya pailwar
                              Sep 14, 2020
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                              Hi team,

                              I got refund from goibibo but its not credited to my account. Please check and confirm.
                              Arn number: [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Siddharth Kapupara
                                Sep 14, 2020
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                                The hdfc bank has put a hold on my funds of rupees 1148.00 as mi revenue hold through gefu, account details is
                                Account number: [protected]
                                Ifsc: hdfc0000231
                                Branch: junagadh gujarat
                                Account type: salary account
                                The customer service is not able to give any info on this.
                                First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
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                                  Siddharth Kapupara
                                  Sep 14, 2020
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                                  The hdfc bank has put a hold on my funds of rupees 1170.00 as mi revenue hold through gefu, account details is
                                  Account number: [protected]
                                  Ifsc: hdfc0000231
                                  Branch: junagadh gujarat
                                  Account type: salary account
                                  The customer service is not able to give any info on this.
                                  First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
                                  +1 photos
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                                    sandeep5555
                                    Sep 14, 2020
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                                    Address: matanhail

                                    After 1 month of account welcome kit not recieve
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      sandeep5555
                                      Sep 14, 2020
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                                      I opened a new saving account in your Matanhail branch hdfc bank on 12th jan but till date i didn't received the welcome kit. i didn't received any kit from your bank. Last 2 days i called in hdfc bank but many times he told we will check and transfer my call any other department but they didn't any response from your representative. As a requested to you please let me know when i received my welcome kit in my home address
                                      Regards
                                      sandeep
                                      HDFC Bank customer support has been notified about the posted complaint.
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