HDFC Bank Complaints & Reviews

Team, i am a hdfc customer and I am getting charges under intl pos charges on my account every time. Its costing me thousands everytime. Why this. Why amounts been debited like this everytime

I purchased my apple iphone 11 on 20-oct-2019 with my hdfc bank debit card, which had a promised cashback of rs 6000 in 120 days from buying. Now its been more than 8 months, the cashback is still not credited in my bank account

Greeting for the day.
Hope you and your family are safe under outbreak condition.

To make you understand the case, please allow me to take your through the chronology of events which is as below:

a) On 24th June 20 I was working at Zydus Cadila Topical Unit – Changodar Moraiya Ahmedabad.
b) Basis company policy, the mobile was kept on mute as a part of code of conduct.
c) The messages of transaction made from my account was received but was not notified since mobile was on mute.
d) After some time received a call from customer care for the authentication of transaction made from my account at 11:52 AM.
e) I have replied to that call and understood the matter and got that fraudulent transaction was happened from my account and immediately asked the customer care personnel to block my card and start investigating the matter to prevent me from substantial loss (i.e. 80, 000/- INR) and asked to inform me for any need of police complain.
f) In return, Customer care personnel has reverted that I would be notified within 24 hrs considering they have log the complaint and they would start investigation.
g) Since the complaint was registered with the bank through Customer Care personnel and there was no evidence or tracking id to track the progress, I called the customer care again and obtain the complaint id # [protected] and simultaneously wrote a mail for the dispute on customerservices.[protected]@hdfcbank.com and neelam.[protected]@hdfcbank.com (formerly acting as Relation Ship Manager when the case was discussed)
h) Since no communication received even after 24 hrs, as committed to me previous day, again I have re-initiated communication with customer care regarding the issue and I was informed that even though the fraudulent transaction was attempted the amount was stayed un impacted.
Please be appraised I have immediately checked my credit card statement while ongoing call and found that there was no appearance of such transaction in the log and amount deduction.
The same I have discussed with customer care, in return of which I was assured that the amount is secured and I will experience no deduction from the account.
i) After two days when I was checking my credit statement, I was shocked looking at the conversion of 80000/- INR in to loan amount in my account for which we experienced fraudulent transaction and discussed a lot with customer care and received assurance of no impact on amount taken for transaction.
j) Immediately I have called customer care personnel and explained everything and ask for removal of amount from the loan account. Since he was not an authoritative person he suggested to communicate with Redressal forum or bank person with Dispute form and as an interim action he has logged my complain vide ID # [protected].
k) Accordingly I have raised a dispute by filling manual form and submitted to HDFC Ltd. Ghuma Branch, Ahmedabad and notified to have a clearance on dispute within 15 working days through mail.
l) Since the dispute was not resolved through multiple communication with bank, I was forced to put you this mail.

Point of Defence:
I. If I have made above stated transaction using Credit Card then there is no reason to established multiple communication with the bank and/or customer care personnel and/or Grievance cell for the dispute.
II. I don’t hold any communication on my bank registered mobile number or registered mail id on request for conversion of transacted amount in to loan with easy monthly instalment, if it was initiated by me.
III. By looking at transaction summary, please find the chronology as below:
a. First transaction was attempted on www.nearby.com which was done for amount 50099.00/-INR and was failed @ 11:46 AM
b. Second transaction was attempted for 50000/- INR @ 11:47 AM using PAYTM gateway.- Payment Made
c. Third transaction was attempted for 30000/- INR @ 11:48 AM using PAYTM gateway – Payment Made
d. Fourth transaction was attempted for 10000/-INR @ 11:50 AM using PAYTM gateway – payment failed
Now from the above summary, if I would be the person who has made above transaction then I would have not made the fourth attempt of spending 10000/- INR which was failed considering the overrun of credit limit.
So it indicates that it must have done by someone else who did not know how much money I have already spent using my credit card and what limit was left that time.

IV. My Mobile number is +91 xxxxx 7009 which is registered with the bank and PAYTM app and from this as well no transaction was made from my end.

Sir looking at above all detail, there is no point on suspecting myself for doing all above transaction and incur a loss of 80, 000/-.
If you are not convinced through the points I have discussed here then you can verify all the details I have provided here and investigate about my involvement for the said transaction.
Above all, I am requesting you to kindly take up the matter in your consideration on top priority and help me out from the loss of substantial amount.

From my account on 14th and 16th of july 2020 totaling amount of around 250 had been deducted without my knowledge stating for swiping my card at an international location. But the truth is i have not travelled anywhere and i am still in india.

On 14-mar-2020 i have purchased iphone 11 and ipad on hdcf credit card as they had a offer of cash back 6000 and 3000 accordingly. It is more than 120 days and i have still not received the cash back for my purchases. They are not responding to our calls also please look into this matter

Amount of 544.45 has put on hold at 14th july 2020 from my account without any reason. I want it to be cleared and amount to be credit asap

I had made two transactions on which i am entitled cashback but more than three months passed but bank did not send me the cashback.
I have also attached the receipts which prove my claim for cashback.
Please resolve the issue as soon as possible, so that i can receive the cashback at the earliest.
Transaction date[protected]
Transaction no - 3fcb05625ff42919, 0d158528ab9c84d9

Yesterday my vehical debited extra amount belloe details. I m staying residant vanasgon near baswant toll plaza. This toll plaza was local for me but yesterday debited rs. 145 in my account and again ghoti toll plaza deducted rs.110. Bellow details for your information.
(1) your fastag a/c has been debited for rs. 145 for transaction by vehicle mh15ds5674 at toll baswant toll plaza on[protected]t17:32:34. Balance amount in the a/c is rs. 405 - hdfc bank ltd.
(2) your fastag a/c has been debited for rs. 110 for transaction by vehicle mh15ds5674 at toll ghoti toll plaza on[protected]t19:12:06. Balance amount in the a/c is rs. 295 - hdfc bank ltd.
Attached rc for your information pls, refund amount to my account.
Regards
P b shinde.

I have been debitted twice with rs. 50 each for my hdfc fastag account for manual debits.
Eventhough i have been debitted with the respective toll charge electronically they had debitted additional amount stating it as manual adjustments.

Debitted 20.03.2020 rs. 50
Debitted 26.03.2020 rs. 50

I had emailed 4-5 times to fastag. [protected]@insolutionsglobal.com but no response and credit reversal.

No to hdfc fastag.
They are cheaters

Vikash nawandhar

Hi sir/madam

I had received call first from rohith agarwal saying that this is a recruitment of hdfc bank and he asked for rs 1850 for registration. Later
Ronit kapoor ([protected]) called me and he said that he is the hr of hdfc bank and i am selected for the post of accountant and asked for rs 6500 for registration and i paid the amount. He said that this amount will be refundable soon.
Later he said that my training will be in home for one month and for that i should pay 5750 as security amount and this amount will be refunded after the laptop is returned to branch.
And after few days ronit kapoor said that abhishek rathore rm ([protected]) of hdfc bank is handling your profile now you can call to him. I called to him so he again said that there is some problem in your profile you have to pay 5000 to solve it. I thought it is true and paid the amount. Again last week they called me and asked amount again. And now when i calling them their mobiles are switched off. Please help me out to solve this problem. I should also know the way how to get back my amount soon. The date from when the incident took place is june 10th 2020. I'm requesting to help me out to get my amount refunded if the job is fake. Please help me out. I have a humble request to hdfc branch head please find out such kind of fake persons and punish them. They are also spoiling the name and fame of famous bank. Please help me out from this problem. Kindly refund my amount as early as possible.

Hi sir/madam

I had received call first from rohith agarwal saying that this is a recruitment of hdfc bank and he asked for rs 1850 for registration. Later
Ronit kapoor ([protected]) called me and he said that he is the hr of hdfc bank and i am selected for the post of accountant and asked for rs 6500 for registration and i paid the amount. He said that this amount will be refundable soon.
Later he said that my training will be in home for one month and for that i should pay 5750 as security amount and this amount will be refunded after the laptop is returned to branch.
And after few days ronit kapoor said that abhishek rathore rm ([protected]) of hdfc bank is handling your profile now you can call to him. I called to him so he again said that there is some problem in your profile you have to pay 5000 to solve it. I thought it is true and paid the amount. Again last week they called me and asked amount again. And now when i calling them their mobiles are switched off. Please help me out to solve this problem. I should also know the way how to get back my amount soon. The date from when the incident took place is june 10th 2020. I'm requesting to help me out to get my amount refunded if the job is fake. Please help me out. I have a humble request to hdfc branch head please find out such kind of fake persons and punish them. They are also spoiling the name and fame of famous bank. Kindly help out and please try to refund my amount as soon as possible.

Regards,
Ramya

Hi sir/madam,

I had received a call from mr ronit kapoor saying that he is the hr of hdfc bank. He has also collected some amount saying that this amount is for registration, security amount etc. And along with ronith kapoor a person named abhishek rathore has also called me regarding the same and said that my profile is now handled by him. I had paid 6500 rs first later 5750 rs as security amount and again they took 5000 rs saying that there is some issue in your profile. And now their phones are switched off.
If this job offering is true then i can be free. If it is fake please help me out.
And hdfc bank head should also take some action against the fake recruiters and help the teenagers like us. As we will be eagerly aiting for a good job they take this as advantage and earn money. They are also spoiling the famous bank name and fame. Please help me out if it is fake i'll raise a fir against them.

Regards,
Ramya

The manager,
Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Ref : credit card no..[6926]
Sub : waiver of late fee charges & finance charges retail.

We would like to inform you that i am utilizing your bank’s credit card for last 5-6 years however last 6-7 months, we are receiving credit card statement on 14rd of every month and due to this we are unable to make payment on due date. Due to padamic situation of corona virus and lockdown, even we are making payment immediately however your bank is debiting late fee along with service tax & cess tax.

As there is no default on my part hence i am not liable to pay this late fee charges.

I hereby draw your attention that last three months

Finance charges-retail for rs. 979 july, 793 june, 624 may and however there is a debit entry for finance which is unnecessarily debited in my account and i am not liable for this amount.

I am making payment but after deducting late fee

Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,
Bipin kumar gupta
[protected]

Its been more then a month i have created my account. I haven't received my welcome kit yet. Tried to track but details shared with agent doesn't match to my correct details. Hence unable to locate. When contacted agent she says sir it will be delivered. No resolution provided so far.

Dear sir/ madam,
With reference to my policy number[protected]Hdfc life sanchay par), with hdfc vijay nagar branch,. Jabalpur, i would like to inform you that i have been mis sell the policy on 29 th may 2020 the branch manager and his team sold me the policy with out showing me any terms and conditions of the policy and i have been told by them that i have to pay inr 200000.00 only one time, where i came to know later that i have to pay annually for 6 years. I have immediately send a mail to the hdfc bank service life to terminate the policy on 16th of june well before the free lock period and have send numerous mails and called their call center many times and they assured me that they will revert back to me with in 48 hours every time, but i never received any mail from them since 30;th june 2020. I have provided all the documents which they have asked me for refund of my money since 6 th of june 2020.
I request you to kindly look into the matter on urgent basis as it is my 5th complaint i am writing to you.

Many thanks,
Samit mohan sinha

I had block my upi id as i was lost my phone, but from after that i had raised request so many times to unblock it but still it's not done. I am not able to make upi transactions. Every time they said wait 3-4 day it will work but still same problem.
Can someone please solve my problem.

Hi i want to complaint against mr dheeraj gulati who spoil my life and leave me like a tissue paper he had a extra martial affair with me and we are together from last 8years now he choose his family because he wants his daughter in his life and what about me who is spend 8 years with him like his wife... Now his family and his few friends spoil my career and my life too. Even today i decide to do suicide just because of his and his wife's torture. I am going to upload our few pics where we are together and if wants his family in his life then why he spoil my life from last years he has no right to work with a reputed bank on a reputed position... Please help me

Hi my account nis kept on hold saying that mirevenue gefu.

Request you to remove the hold from the account band let me know what is this amount which has been kept on hold.

Moratorium applied in month of May 2020 and received a SMS regarding that April 2020 EMI will be refunded within 30 days.But I have not received and amount to my account.I have managed and paid the June month EMI but I could not pay July month and I also informed phone banker that kindly refund the April month EMI or deduct the July EMI from April EMI amount, but nothing happened yet.But I have received a SMS that to pay overdue charges for July month EMI.They are kept the July EMI amount on hold in my savings account i.e(The account shows in minus emi amount). I would like to take necessary action against such fraud.

Hi,

I bought an iphone 11 on 17th march 2020 from iphone store at one horizon, gurgaon. I avail the offer of 6000 inr cashback running by hdfc & iphone. It was supposed to be credited within 120 days, however it's been more than 120 days and i have not yet received the cashback amount. I have tried multiple times to talk to the hdfc representative and i dropped several emails to them, however it was of no use.