HDFC Bank Complaints & Reviews

I have bought iphone 11 on 15/2/2020 from hdfc debit card. The offer was 6000 cash back after 120 days. It is more than 120 days i have not received the cash back yet, can you please help me on this.

HDFC Bank customer support has been notified about the posted complaint.

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Hi hdfc,

I have bought a product in ajio and i have canceled it and the refund was initiated immediately from ajio, its been 11days but still i didn't receive the refund, when i checked with ajio customer care they gave me a reference number. Kindly resolve the issue asap.

Thanks

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Jul 10, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: R.t nagar

My transaction at a shop declined, but the amount was deducted from my account. If i call the customer care. I don't have this option to complain.

If i visit my home branch they ask me to get a ticket number. What do i do?...

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Address: Sangrur

I pay through internet banking with below detail
09 jul 2020 shdf[protected]-billdkstatebankcolle [protected] 09 jul 2020 283.20
But payment not success actually
So please solve it, refund me or pay party

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A charge of ₹1899 was charged from my debit card to oneassist which i haven't authorised. How can hdfc bank allow a transaction which is made without my consent and knowledge from my debit card. When i spoke to customer service, they asked me to talk to oneassist customer service where as hdfc has allowed the transaction.

I would like to file a complaint regarding the same.

Thanks,
Venkat rao j

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 10, 2020

Dear Venkata,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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Address: Bangalore

Hi, this is sundaraiah g, had a personal loan with hdfc. And my loan account number is 60087960. During my application procedure, initially i had given the cheques 754659 and 754660 with the wrong signatures on 06-aug-2018. After i realized, clearly told the executive (Uma nair, bangalore) to tear them and sent other two cheques 754672 and 754673 on 14-aug-2018. I don’t know what she did with the new cheques but it looks she sent the initial cheques for the further processing which were with wrong signatures. I realized this after cheque is returned from the bank during repayment (Cheque returned charges are extra/loss for me). So, i request you to tell me the way to solve this problem. Since i am out-of-station, i couldn’t go to the bank personally. And also, i didn’t get any call from hdfc regarding the cheque return. Is it the policy or what? The day i had to repay the instalment, money was deducted from my account, but i come to know the cheque return after i went through my account after two days.

The above mail was sent on 8-oct-2018 to the people who were invloved in my personal loan approval.in the first place there was no response from them who did lot of noise during the loan aplication process. I have complained the same to their customer support but what i got from them is to go to bank and solve my issue myself though i was keep on telling as i was already submitted the valid cheques. I called them from phone for so many times but still the response was same. This is ridiculous behaviour from employees and from bank too. And instead they are charging from me for cheque bounces and so. Why those people don't go through my file once though i keep on telling. So, i request you to take the action against hdfc and direct them to do the needful.

HDFC Bank customer support has been notified about the posted complaint.

Sep 03, 2020

Updated by సుందరయ్య గురిందగుంట Hi,
I have asked them to refer my file to get the new cheque for ECS. But even without reading my complaint they are answering the same, go to branch to solve the issue.

*****The following is the message from them after my mail************
>>>>>>>>>>>My Message
Hi,
I have a personal loan with HDFC with number 60087960. My issue here is HDFC is charging/fining me for cheque bounce. But the thing here is I have submitted the cheques a long back even before the loan got approved. I have informed them so many times to check my loan file and replace the cheque with the proper one, but there was no use. I have informed the executives who involved in my loan process, but even from them also there was no use. I have raised the tickets in the help desk, and here too it was not done instead I was getting auto-generated mails.
As my last EMI is in the next month (September 2020), I wanted to bring this issue to end so I have complained the same to the consumer forum.

Regards
Sundaraiah G
*************
>>>>>>>>>HDFC Reply
Dear Customer,

This is with reference to your e-mail dated August 27, 2020 received at our Grievance Redressal Cell requesting for charges waiver of your Personal loan account no.XXX 7960.

We wish to inform you that, due to ECS mandate not processed your banker has rejected the EMI from 06/11/2018 to 06/08/2020 with reason refer to drawer and insufficient funds respectively.

You are requested to visit our Old airport road branch address below mentioned along with valid id proof for further discussion on your overdue charges waiver and closure of the loan.

HDFC BANK Ltd,
3 rd Floor, Golder Towers, B wing Kodihalli, Old Airport Road Bangalore-560017
Karnataka India

You are requested to contact our bank official Mr. Ajith C. on [protected] for further discussion of overdue charges waiver with settlement of the above loan.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer

Ms. Punam Umesh Naik at HDFC Bank Ltd.,
2nd Floor, Zenith House, Mahalaxmi,
Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com .

Alternatively, you can call our grievance cell at Toll Free:[protected].

Thanking you in anticipation of your understanding and cooperation in the matter.

(Deepa Das)
Customer Service Desk
Retail Assets Operations

********************
In the above reply, HDFC didn't mention what happened to my cheques but instead they are insisting me to go bank to solve my problem.

I have mails of the same issue those communicated with the other executives of HDFC during my loan initial tenture. I will submit the same whnver it is necessary.
Regards
Sundaraiah G

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Address: 104 A/D, Greenbelt Park Gandhinagar Jammu

From past one month i am calling on your toll-free customer care
But you are not responding as i haven't received my welcome kit and i am not able to to transactions online through net banking of your banking system because it needs debit card details which i haven't received and i am utterly disappointed with your services.

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Address: Amravati, Maharashtra

Today 9/07/2020 at 8.17 pm 999 rs. Debited from my credit card. Transaction message is as follows

Alert:rs.999.00 spent via credit card xx6601 at amazon1258399 on[protected]:20:17:47 without pin/otp. Not you? Call [protected].

I want my money back. What the hell is this. How the hell can anyone use my credit card without otp or pin.
What is about security??
I want my money back. Thats it.

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

HDFC Bank Customer Care's response Dear Customer

We confirm that the refund will be generally credited in 10-12 working days from the date of merchant confirmation. If its not credited within the timeframe, request you to send us the duly filled and signed form which is available at the below link to cc.[protected]@hdfcbank.com along with the refund confirmation proof from the merchant to enable us do the needful.
https://bit.ly/2CrOLgy

-Zubin
HDFC Bank Customer Assistance

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There was a fraudulent transaction from my account and I had to block my debit card. But the customer care guy blocked my net banking and UPI too. I went to the bank the next day to fill the CDF form and re-applied for debit and net banking. They told me within 7 days it will get sorted.

Till now my account is blocked and I don't have a debit card. I have visited the bank, they told me they have processed it.

I have visited the bank thrice to withdraw cash as I don't have online access.

The banks are open between 10-2 PM MON-Friday. I had to take a half-day from the office and stand in a queue risking my life and family.

Later, the employees told me their server is down and I can't withdraw. This happened twice in a week.

They will courier me the debit card and net-banking password but it's getting delayed due to the COVID situation.

It's really difficult for me as I can't pay my bills.

I tried to generate my IPIN using Forgot Password but my account is blocked for the user.

Please suggest an alternate way for me to access the net-banking portal without waiting for the password.

This is urgent!!. No one is helping me out here and I don't have access to my account. I can't pay bills and have to visit the bank every week risking my life.

Please help me out.

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Address: REWARI,HARYANA

"We regret to inform you that we could not complete your transaction ", hdfc bank, not able to make transfer online

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I have received the below msg just now
Alert:rs.199.00 spent via credit card xxxxcc at amazon1258399 on[protected]:22:01:02 without pin/otp. Not you? Call [protected].
Kindly checkup and do the needful.

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ALERT: Dear Customer, your HDFC Bank Credit Card **** was not delivered despite our efforts. Pls call Phonebanking for card redispatch.

This was the message i received. I tried taking help from phone banking number where i couldn't connect with any of their executive.I visited one of the hdfc bank also, they were unaware on what to do next to redispatch my card and their only solution was to call customer care which i was not able to connect.There was so many executives at the time of verification and nobody to help now.

Nobody contacted me at the time of card delivery and no information on why the card is in a situation to redispatch.

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I bought an iphone 11 on 26/02/2020 and i have not received the promised cashback till date. Please look into the matter and help

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Address: East Marredpally, besides HDFC bank

I’ve never been told or asked about variance of cards. The card issued to me was clearly on the employee stance. Where as i’ve mentioned suresh-east marredpally branch employee that this account is just to use at its minimal. Yet i’ve received a fancy debit card which is not of any use to me and sms charges, i don’t receive prompt texts when there are transactions whatsoever. Then why charge for it and now “brn txn charges” what’s that for? I want all these excess charges to be reversed else i’m not likely to bank with hdfc. Any bank would suffice for my needs.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query and our official will contact you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

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I purchased an i-phone in Feb-20, during that time I was eligible for HDFC bank cashback offer. But it has been 150 days that I never received cashback. They asked to fill a form, write an email to card services customer care, but no soul responded back for the tickets whichever I raised. Unsure if I will receive cashback.

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Hi

As per my cibil report, there is written off amount against my hdfc credit card. Complete settlement was done against the account by me and i was said that accounts are closed, however my cibil still reflects written off and payment due till date. Ideally cibil status should have been "nil" against the card. I also hold hdfc bank account more than 10 years.

What should i do & whom to contact for this issue?

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Jul 11, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to refer to the below link and write to us on the queries with the recent copy of the CIBIL report to enable us to assist you. https://bit.ly/2Y1UXVf

-Zubin
HDFC Bank Customer Assistance

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Dear sir/madam,

On 4th november 2019 i made a purchase of television using hdfc credit card. I had made the decision of the purchase because of then-existing cashback offer. This is to bring to your notice that i have not received cashback. I have made all the payments dully on or before the due date. Till date, i have completed 5 instalments. During my purchase, i was informed that i will be receiving the cashback after completing 3 successful instalments but i haven’t received any cashback till date. I made this purchase only because of the cashback offer and was dependent on the cashback for the future instalments.

I have spoken to the customer service provider about this issue but my issue was not solved. As they were unable to solve the problem, i was recommended to mail my concern to the support team. I have already mailed my concern to your team number of times. I am never contacted by your personnel for solving my problem. I feel betrayed. This was not expected with such a reputed bank. I hereby attach the purchase bill and repayment schedule (For referring to the loan number or any additional information).

I believe that my problem will be taken seriously an immediate measure be taken on this as i still have 4 future pending instalments.

Loan ref no: [protected]
Agreement no. 7257591
Amount financed 55740
Tenure - 9 months
No. Of installment paid - 5
Pending installment -4

Please contact me on [protected]/[protected] for any clarification.

Thanking you,

Yours sincerely,
Nanak singh haswadia

Jul 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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B

balwantsingh2316

Jul 15, 2020

Hi I have purchased Iphone11 (128 gb) on 11/feb/2020 from retail store with offer of RS 6000 cash back with in 120 days (Means with 4 EMI completed) clearly mentioned on bill as well as confirmed by HDFC personal also now my all 6 EMI completed its been more than 155 days I haven't received my cash back, seems like bank is making fool o[censored]s. I tried to contact customer service many times but there is no response even I went to HDFC bank gangtok branch but still no solution came out.
please help me to get my cash back. below mention are the complete loan details

Loan ref no: 55419756
Bill Amount : 69900
Tenure - 6 months
No. Of installment paid - 6
Pending installment -0
Bank Name - HDFC Bank

Regards
Balwant

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Hi sir/madam,
I am continuously trying to contact hdfc credit card phone banking services past from one month to resolve my issue. But their is no proper response from credit card department. Due to covid 19 not able to visit nearby credit card department branch. Please do needful as soon as possible.

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I have purchased apple iphone 11 from hdfc credit card in which there was offer of cashback of rs 6000 and same is in mentioned in chargeslip. The amount is to be credited in 120days from last tranaction but still amt is not credited. Please check on this issue and do needful

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Address: K G Marg new delhi

Ad hoc statement charge ₹118 have been deducted on 06 july 2020 from my hdfc salary account without any information.

How can bank deduct money without any acknowledgement

So i need clarification from bank or reverse my ₹118 to my account.

Ref no.- mir[protected]
Narration - adhoc stmt chgs incl gst 300620-mir[protected]
Value date - 06 july 2020

Jul 9, 2020

Complaint marked as Resolved

A cash equity account is oepend by myhdfc bank account and amount of rs118 is deducted .the broker for the demat account is hdfc securities .I have not initiated to create my account and rs 118 is deducted from my account without my knowledge.customer care is not available to pick up my call I want action to be taken as soon as possible

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 379

IPhone 11 refund not received

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Refund status

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Transaction declined.

failed transaction but amount debit from account

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Unauthorised debit of charges from debit card

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cheque update for personal loan ecs

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poor banking services

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999 rs. debited from my credit card without my knowledge

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netbanking blocked

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Not able to do online transfer

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unauthorised payment from hdfc credit card

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To redispatch my credit card

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Cashback not received for iphone 11

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debit card issuance fee/brn cash txn charges

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Cashback not received for I-Phone

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cibil score - amt written off for my credit card even if the payment was made and account settled

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cash back not received

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Not satisfied with phone banking services

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Cashback not received in 120Days

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deduction of money without acknowledgement

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