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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026

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Address: gurgaon

I am not able to do any online transaction, as i am not receiving otp on my registered mobile number and email id past 2 days, i have called customer care however couldn't speak to any consultant.

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Bank Customer Assistance

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I had a recharge for a airtel number on 6th july, 2020 using payzap app of amount rs. 219/-
The amount has been deducted from my account.
Payzap is showing recharge status as "success"
But the airtel number is not recharged. It's 7th july as the recharge is not successful yet i want my money back (Refund) asap and i will recharge the airtel number through any other processes.
All the necessary screen shots attached.

Aug 10, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below-given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

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There has been a lien mark on my account pertaining to other financial products provided by bank.

As per guideline of rbi for consumer case on banking,
Banks have a right to exercise lien under section 171 of the indian contract act against the dues from constituents/customers. However, the banks cannot exercise lien over the personal account of a customer on the ground that money was due to the bank in another account where he acts in a different capacity, if there is no agreement to that effect.

Please let me know as how do i get this fixed.

Regards

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Address: HDFC Bank ltd. SCF 56-57 phase 11, Mohali -160062 Punjab

Hi, i have salary account in hdfc 2 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -7000 balance.
The bank converts my salary account converted into savings account & charged monthly.. Now its 7000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.

Plz juistice to me. -7000 is huge amount to me. What is the solution?
What is the action will take against this bank.

Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 6, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Vernika Gupta's [Complaint's author] reply, Jul 7, 2020

I have complained on HDFC resolver site and reference no is RES7167367. I have complained on above link also. Please close my salary ccount in HDFC.
Cust id 111601905
Phase 11 mohali punjab branch

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I had purchased a iphone 11 128gb on 29th feb 2020 in bangalore. My card was eligible for ₹6000 cashback. I have not yet received it even after 120 days

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I am utkarsh saini wanted to tell you that, i opened a bank account in your bank within maharani branch few days ago. I also applied for debit card, pass book, cheque book, or credit card.

The branch said that i have been receiving all the things by post within a week. But i didn't receive it till now. Please draw attention towards this. I mentioned my bank details below.
I hope you will send it soon i will be very thankful to you.

Utkarsh saini
A/c no. [protected]
Ifsc code: hdfc0004403
Contact no. [protected]

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Address: Sec 22b Chandigarh

I cancelled my order from zara and i then received a msg from hdfc bank that too official that the amount has been credited/reversed back in my bank account but the problem is the amount is not reflecting in my account.
I’m very scared please look into my matter as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Jul 06, 2020

Updated by Ishita Joshi I hold a debit card*

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Address: Amar Colony

I have bought my iphone11 with hdfc bank credit card on 29/feb/2020 from unicorn store, defence colony, delhi. As mentioned by hdfc bank (To receive a cashback within 120 days from the transaction day and time) but i haven’t received my cashback till now, it is more than 120 days. I have tried to connect hdfc customer care but unable to connect to them. Also, i have tried to contact the showroom from where i have bought the iphone so they said to check with your bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 12, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I have bought my iphone11 with hdfc bank credit card on 29/feb/2020 from unicorn store, defence colony, delhi. As mentioned by hdfc bank (To receive a cashback within 120 days from the transaction day and time) but i haven’t received my cashback till now, it is more than 120 days. I have tried to connect hdfc customer care but unable to connect to them. Also, i have tried to contact the showroom from where i have bought the iphone so they said to check with your bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

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I have purchased iphone 11 with hdfc bank credit card on 6th feb 2020 from reliance digital, bangalore. As mentioned by hdfc bank there is a cashback of 6000 that supposed to be credited with in 120 days from the last date of the transaction month. I haven’t received my cashback till now.

Jul 16, 2020

Complaint marked as Resolved

I've received the cashback.

HDFC Bank customer support has been notified about the posted complaint.

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Hello, as i have been debited for one assist membership from my credit card number ending 9257, as i am unaware of such membership and i request you to cancel the subscription if any asap, and refund my money, thankyou

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 7, 2020

Dear Raja,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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Address: 106 Kalicharan Ghosh Road, Sinthee

There was some transaction through my account which seemed fraudulent and my account got blocked. My debit card, netbanking all got blocked, i cannot access my account. I urgently need the money that i have saved there. Please look into this issue.

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Address: House number 342 , Sai kripa colony Indore ( Madhya Pradesh )

I got a msg without otp 999 rs deducted on 6th july 2020 at 12:30:50 but i have not used that, dont knw how that ppl have got my details is hdfc security that low that my card details are known by some other people. Below you can see actual message.
Alert:rs.999.00 spent via credit card xx5000 at amazon1258399 on[protected]:00:30:50 without pin/otp. Not you? Call [protected]

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The hdfc bank has put a hold on my funds of rupees 5298.67 as mi revenue hold through gefu, account details is
Account number: [protected]
Ifsc: hdfc0000038
Branch: vasai east evershine branch
Account type: salary account
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

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I have bought my iphone11 with hdfc bank debit card on 12/02/2020 in apptronix cochin. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2020

Verified Support

Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Gireesh T's [Complaint's author] reply, Jul 6, 2020

where to get the reference number ?

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 5, 2020

Verified Support

Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Gireesh T's [Complaint's author] reply, Jul 6, 2020

where will i get reference number ? reference number is mandatory to send details as per the link.

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From the last year December 2019 onwards, the bank is taking the amount continously. I don't know for what reason they are charging. I want my money back.

Hdfc account details :
Account number : [protected]
Customer id :[protected]

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I bought a new iPhone11 on 28th February
When it comes to taking EMIs, bank need it on 5th of every month. But now when it’s bank’s turn to pay 6000 cashback as promised, where are they. Will they pay extra for the delay, like they charge for the delay in EMI deductions? Pathetic experience HDFC bank

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Today[protected] i recieved an alert msg from hdfc bank
Alert msg - rs.199 spent via credit card xx (Last 4 digit no). At amazon1258399 on[protected]:52:48 without pin/otp. Not you? Call (No.)
How can this be possible?
I havent done any transactions
Please resolve it as soon as possible.

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The hdfc bank has put a hold on my funds of rupees 571.34 as mi revenue hold through gefu, ac number is
Account number:[protected]
Ifsc: hdfc0002711
Branch: info park
Please provide me the information regarding this as am not able to reach the customer service as am out of country. Also please reverse the amount which is debited from my account.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2020

HDFC Bank Customer Care's response Dear customer,

We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on the outstanding charges we request you to visit your account branch.

-Nadia
HDFC Bank Customer

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As i purchased a samsung mobile on reliance digital and they told me i would receive my cash back after 90 days and i have been waiting and it’s six months now that i haven’t received yet.. Customer support is also not fixing it yet.. Seriously worst cash back service from the hdfc team.. I really regret buying from the hdfc cards..

Aug 12, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

HDFC Bank Customer Care's response Dear Customer,

Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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