HDFC Bank Complaints & Reviews

Hi I have applied for fastag from HDFC, My fastag application number is : HFR01172552 on 17/12/2019. I have received a email from HDFC bank prepaid cards stating that application has been received and reference number is HR[protected] and representatives will get in touch soon but it has been a week and i have not received call from any representative and not even a single update regarding application status. I tried reaching customer care at[protected] today and customer care agent simply stated it will take another 15days and i have not received any proper response.
Am a Preferred Banker customer and its a worst case i have seen from HDFC. What is point of me being a privileged customer in HDFC, totally disappointing.
I expect customer care executives to please look it this issue and rectify at the earliest. Thank you.

Car no. Is hr05aq5883
Mob no. Is [protected]
User id for fastag is[protected]
Wallet no. Is [protected]
Transaction reference no. Is [protected]

I applied for fastag on 13th november and then i received a message on 23rd november with the details mentioned above and received a message on 27th november that my fastag will be dispatched within 3-4 days. But still not dispatched.

I had taken a consumer durable loan to buy refrigerator amounting 47500. At the time of buying I was said 5% cashback from HDFC bank. The cashback should be processed in 90 days. But the cashback was not processed so when inquired the customer representatives said that they did not have such offer. But I shared the proof of delivery order from HDFC Bank stating the offer. Still they are not proceeding with the cashback and not giving any valid reason.

I applied for a FASTAG through online on 9TH DEC 2019, I paid INR 500 for that but didn't get any ID or FASTAG coupon till yet, my application no HFR967656, pls check it and give me the FASTAG asap. thank you

I have given complaint ragarding my fastag. Till now no response from the concerned authorities...
I have a fastag which is linked to HDFC bank. It shows the tag is suspended and wallet is freezed because this i am not able to use this.
I have raised the complaint at the toll free number many times but no use at all. Also its shows that the login for the same fastag is blocked. Not able to do anything.
I request HDFC bank to close my fastag account and return my balance amount.
FasTag account[protected].

Regards
Gireesh
[protected]

I have paid for fastag via online portal and the HDFC application number is HFR593356, which was paid on 26 November 2019

I have not received any notification on the delivery after a month. The customer helpline # published by HDFC is not reachable at all. There is no email address provided by HDFC bank to contact them on this subject and get it resolved.
I would like to get my fastag against the application # HFR593356 as soon as possible or a complete refund of Rs 600, which was charged, for the fastag

I have applied for hdfc fastag online with the help of the fastag service member with payment of rs 500. I have uploaded all the necessary supporting documents and rc book pdf on 23rd november 2019. My personal bank manager given me the phone no of the fastag person. After doing all the steps and payment, i have received my customer id and wallet id on 27th nov 2019 at 1:21 am and same time i have received another msg also regarding my fastag recharge. [protected] this is reference transaction number.

After 20 days i have called that person but he didn't picked my call, next day morning he picked call and told me i will check and tell you. After that he not receiving my calls.

Today, 26th dec 2019 i have him but same he not received calls so i messaged him on whtsapp and i asked him about manager no that time he told me you have call personal banker and take no. But i told him, you proccessed my fastag so you have to give number then he shared one mobile number. I called her, she received call and i told her everything then she said will check there are some issues. She given me one link to check status, i have checked there it is showing payment failed. But amount deducted from my account and in wallet it is showing a balance then how it is showing payment status failed. She also not receiving my calls now.
My personal banker also not receiving my calls right now.

The tollfree does not work, always the number busy and i'm struggling with fastag as it is mandatory.

Hi Team,

Based on the Advertisement from HDFC had a raised a request with HDFC Bank for Fastag on 30thNov'2019. However still have not received the Physical Fasttag. Also the Customer Care numbers displayed on the website is not functional[protected] /[protected] since no one responds.

Even after couple emails to hdfcbank.[protected]@1pay.in NO RESPONSE.

Can I know when the FastTAG would be issued OR Can i have the REFUND.

I have applied for the fasttag from hdfc bank fastag portal on nov 22nd 2019 today is 26th dec 2019. I have paid 500rs on nov 22nd 2019 but till now i didn't got any response from hdfc and physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

I have applied HDFC fastag through online on 15th and made payment also. The reference number of the application is HRF01116017.

I received the message on 18th that my Fastag has been successfully issued but yet not received the Fastag yet.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying Fastag online is faster . Please update on the status.

Hi,
Today (26/12/2019) i received a call from this number [protected] which was from hdfc life insurance in the afternoon when i was busy working. I talked with ms. Neha who like any other telecaller started explaing me the product straight away without understanding my interest.
Within few seconds, i told her, "thank you, ma'am i am not interested".
This was the exact communication and i have the recording for my support if needed.
Somehow by this she got offended and said the i should have told this in the beginning and why i made her to explain the product and before i could say something she disconnected the call.
I tried calling on that number to understand the reason for her rudeness as i definitely know that these guys are not trained to talk in this manner.
I also dropped her a message mentioning the same but there was no response.
Ultimately i found this platform and i don't know how much effective is this but i am trying out my luck.
I would like to know the status of my complaint and the actions taken against the same.

We understand this people are doing their job, but we don't expect in return what has happened.
Who should be responsible for this?

Looking forward for your help

Regards

Good evening sir..by mistake i transfer money to axis bank i dont know who is he ..can u please refund my money..on 24th dec 2019 morning tym done this mistake..account number is [protected]..please sir refund my money back..that person i dont know.who is he

Application Reference No. HFR850739

On 2nd December, I had applied for 3 fastags for my 3 vehicles, Two cars & 1 LMV. Payment of Rs.1600/- as demanded was paid from my Citibank Credit Card.
Vehicle numbers (1)car - GJ06KP1845 (2)car - GJ06LK5674 and (3)lmv - GJ06VV6673
I have received the Fastag for my 2Cars but have not received any confirmation or the Fastag for the (3) LMV vehicle GJ06VV6673 (Fastag still Pending).
HDFC Toll free number is useless which never gets connected and is permanently busy. There is no specific email to complain directly to HDFC Fastag department. We have to only wait endlessly without any information or file our complaint on this forum.
Request HDFC to expedite the process for issuing the Fastag and dispatch to our address as registered in our application.
Thanking you,
Yours sincerely,
Vishnu Patel.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 17/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 31st dec onwards.

When trying to contact with customer care, it always remain busy . So not able to contact for to resolve queries. Anyone has suggestion on same or there is any email id for same as not mentioned over portal..

As i have new fastag but i m enable to login hdfc fastag web page while user id and wallet id provided to me by sms by hdfc bank.
plz send email id

My HDFC fastag is damaged in car accident, I am calling HDFC customer car no for reissue of fastag"[protected]" for past one week, the line is always busy, I emailed them multiple times but no response from and finally decided to close my hdfc fastag account and open with different vendor, but I an not able to close by account also.

I am a HDFC bank credit card holder . The bank has auto debited some amount from my credit card number ending with 4687 for OneAssist Membership fees without my concent. I contacted your customer care too and they were also not helpful. I have never even heard of this company.
I request the bank to cancel my membership and refund my money immediately. This is a criminal act by bank and this kind of behavior won't be appreciated.

Hi,
I have applied HDFC fast tag through online and made payment of 500(200 for security & 300 as the top up amount). The reference number of my application is HFR684849 and i still have no status for same .

i have applied on 04'th Dec 19 and its almost 20 days have gone i have no idea about its delivery.
There is no way to contact the HDFC fastag guys as customer care number given is busy or not being attended.
I have been with HDFC for 10 years now(saving ACC, CC ) and this is the worst moment with them.

The purpose of applying is faster processing otherwise would have applied and got it any tollgates.
pls update on the status.

I haven't received the fastag rfid sticker pdf on registered mail / hard copy yet.

It's been more than 10 days my fastag got activated which was informed through a mail sent by hdfc bank.

I applied for the same on dec 8, 2019, application number is hfr955100 & paid rs. 500/-

Their customer care number [protected] is always busy, hence useless.

Either send the rfid tag asap or please refund money i paid.

Myself sudhanshu, i applied on 12 dec online and paid same day rs.500 but still not received any fastag. I, m paying double penalty daily. I called many times on fastag customer care no.[protected] but this no is not working from 15 days. Finally i lost rs. 500 and now going to buy on paytm which is delivering within a day. I complained hdfc customer care two times but they are not giving any positive response. Now i am feeling hdfc fastag service is totally fraud.

I will advice nobody should buy it on hdfc portal

Thanks
Sudhanshu
[protected]