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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026

Complaints 32946

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Address: Kanpur, Uttar Pradesh

I applied for fastag on 12/11/2019 for the vehicle no up78 cc2343 through online hdfc fastag. My customer id is[protected] and wallet id is [protected] and my application reference no hfr998819. It shows that i will receive fastag within 7 working days. But still now nothing has been dispatched any fastag to my address!

So please refund my money rs. 500/- at the earliest.

Pratibha yadav
Mobile no. [[protected]]

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Address: 380007

On 19.12.2019 my credit card no[protected] is wrongfully debited with rs455.08 (Finance charge) + rs81.91 (Igst) total rs537.99. Bill amt for nov 2019 was rs15071 i paid rs12161.80 on 25.11.2019 before due date.
Though i was of the knowledge that i am to pay minimum due amount than also i credited rs12161.80.
Resultantly only rs2909.20 was unpaid on due date.
So please revert the wrongfully debited amount rs537.99.
Thanking you
M k jhala
[protected]

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. http://bit.ly/2ZWH9JZ

-Nadia
HDFC Bank Customer Assistance

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Address: D/203, Sai Complex, Kanderpada, Dahisar west, Mumbai 68, Mumbai City, Maharashtra, 400068

I have applied for fasttag on 1st Dec 2019.( Ref No.HFR824674). Payment was deducted on same day after uploading the required documents. I have still not received the fasttag. I have tried contacting customer care No.[protected], more than 3 times, they keep you on hold for 15 minutes and do not provide a satisfactory answer. I am HDFC bank account holder .

HDFC Bank customer support has been notified about the posted complaint.

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Address: A/101, Mamta Apts, Sector 12D, 400709

My hdfc fsatag customer id is[protected] wallet id is [protected] rfid[protected] vehicle no - mh43 ar 4256. Charged twice at talegaon toll plaza from pune to mumbai. I was charged by cash and from my account. Rs. 173 + rs. 57=total rs. 230/- cash receipt no 9931. Hdfc helpline not working. Always engaged. E mails not going. Trying last one week. Fed up. Not able to lodge complaint.

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Dec 28, 2019

Updated by sanjay. [email protected] My Customer Id is[protected] Wallet Id is [protected] RFID[protected] Vehicle No- MH43 AR 4256. Charged twice at Talegaon Toll Plaza from Pune to Mumbai. I was charged by cash and from my account . Rs. 173 + Rs. 57=Total Rs. 230/- Cash Receipt No 9931. HDFC helpline not working. Always engaged. E mails not going.
Regards
Todkar

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Address: Mumbai City, Maharashtra, 400058

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hr[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is not working.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Regards,
Jay dharod

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We have applied fast tag through hdfc net banking wide fastag application reference number hfr[protected] on 11.12.2019 still now i havent received any call and message and fast tag details also.. Several times i was called to provided toll free no.[protected] but number is not working. Hdfc fake fasttag application don't buy through hdfc. Fake site..
Regards
Sairam banuri
[protected]

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560021

I have booked the fastag one month back and still have not received the fastag and the helpline number is not working . I am supposed to atleat get an updatefrom you guys am regretting to have booked the fastag from you guys . Ultimate level of arrogancy displayed . If not professionalism atleast show some regards . I have suffered losses because of this and i need compensation also

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Address: Duliajan utopia complex near boc gate, Dibrugarh, Assam, 786602

Sir, i have joined in your hdfc bank on 27 november but till now i am not being able to give my attendance. Whenever i have told about the attendance no one is being respond i have absent for 1day than our branch manager told me that submit your resignation letter... Is it the behavior of hdfc bank.. You spoil my valueable time.. Sorry for the inconvenience

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Anay
HDFC Bank Customer Assistance

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Hdfcbank fastag first time registration is not working as generated otp sms is not received on my mobile.

I have not used the tag and hence seek full refund of rs.500/- as product is not working for me.

As on 27.12.2019, after multiple complainst there is no solution nor refund.

Tag applied on 23.11.2019
Welcome e-mail on 26.11.2019
Physical tag received on 04.12.2019
Issue raised on 08.12.2019
Refund asked on 16.12.2019

I need confirmation from hdfc that they will make full refund so that i can buy another tag from other provider.

Dipesh

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 28, 2019

Updated by dmashruwala I had already done that. There is no esponse from them. See attachment. Point no. 2 is not being addressed since 08.12.2019. The tag is unused. Refund me my money â‚¹500/- and take the product back as hdfcbank is unable to make it work.

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Address: G-3 SOURAV TOWERS, VAISHALI NAGAR, Jaipur, Rajasthan, 302021

I have recd a massage for fastag issue on 28/11/2019 transaction id is [protected] but i have not received my fastag yet I HAVE PAID RS 500/- and i have recd massage customer id but fastag is still not recd.
i had other options also to apply for fastag but i chose HDFC since i am their customer for very long time and satisfied with their services but this time i am high disappointed in this case worst part is that there is no way to track the status their helpline no. is helpless either its busy or not responding, now I have to travel out of station and i have no fastag even after applying such long time back
kindly look into matter and send Fastag ASAP.

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Address: House No. 403, Sector 5, Kurukshetra, Haryana, 136118

I have applied fasttag bearing reference no. HFR01199150, & I was told that I will receive my fasttag with in 7 days,
But I am yet to receive the same.
Also the customer care no [protected] provided to me is totally useless. Either it is giving no response or busy.

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Address: 1ST FLOOR, BANK OF INDIA BUILDING, NR ITALIAN BAKERY, OPP PREMABHAI HALL, BHADRA, Ahmedabad, Gujarat, 380001

I had purchased Fastag online, i had received my fastag but not able to login online because not received User ID and Walet ID and also not able to contact Customer Care through Website of Call. Email ID for Customer help is also not mentioned anywhere. Please send my User ID and Walet ID to activate the same and recharge. Cont Number : [protected].

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Address: ramakrishna nagar, madinaguda, Hyderabad, Telangana, 500050

Hdfc sales manager issued a infinia card stating that am eligible for a life time free membership card in july. Now in dec, they charged a amount of 10000 as processing fee.in fact i haven't even activated the card nor used it since july. This is totally unfair as you force customers to take credit card without disclosing the terms n conditions.

Kindly revert the processing fee

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and you may look forward to receiving a response to your e-mail id by today. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 31, 2019

Updated by Deepika Goud The email sent by HDFC is asking me to pay a membership fee of 10000. I just sent you a response

This was not told at the time of issuing the card in July. Your sales representative(Srinith Chinta) just told that my account is eligible for free lifetime membership. Attaching the reference mail too. This is really a miscommunication from your side where you don't disclose the terms and conditions. I never requested for a credit card, In fact i have got a call asking me to take this card as am eligible for a free membership. Also when the card was issued in July why is the membership fee been levied in November.

Also you should disclose the terms and conditions and this was not done in my case. I had multiple calls with Srinith but he never stated that i need to pay 10000. All that he told was that my account was eligible for this card and now you ask me to pay 10000.

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D

Deepika Goud

from Manuguru, Telangana

Dec 31, 2019

The email sent by HDFC is asking me to pay a membership fee of 10000. I just sent you a response

This was not told at the time of issuing the card in July. Your sales representative(Srinith Chinta) just told that my account is eligible for free lifetime membership. Attaching the reference mail too. This is really a miscommunication from your side where you don't disclose the terms and conditions. I never requested for a credit card, In fact i have got a call asking me to take this card as am eligible for a free membership. Also when the card was issued in July why is the membership fee been levied in November.

Also you should disclose the terms and conditions and this was not done in my case. I had multiple calls with Srinith but he never stated that i need to pay 10000. All that he told was that my account was eligible for this card and now you ask me to pay 10000.

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Address: 1ST FLOOR, BANK OF INDIA BUILDING, NR ITALIAN BAKERY, OPP PREMABHAI HALL, BHADRA, Ahmedabad, Gujarat, 380001

I had purchased hdfc fastag online. I have received my fastag but not received cust id and wallet id on email or sms so i am not able to login to fastag account for activate and recharge. I am also not able to contact on toll free number and bank has not mentioned email address for customer support. Please guide and help to activate my fastag. My contct number is [protected]

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Address: Bommanahalli Bangalore Near Karim hotel road bangalore-560063, Bangalore, Karnataka, +91

Website: Hdfc credit card payment due

My name is Nethravathi.S I was using HDFC credit card 3yrs due to delay in payment my card has been blocked permanently however I don't want to reactive I jus want to know my outstanding amount so that I can clear my due immediately im not able to reach customer care as IVR says this facility is not available on this card so kindly requesting you to arrange a call back from the collection team r customer care as soon as possible. kindly help me to contact customer care...

Card holder Name:Nethravathi.s
Card number:[protected]
Contact number:[protected]
Alternative number:[protected]
Mail id: [protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600096

I have applied Hdfc fastag online on December 23rd 2018
ts been more than a month I have not received my fastag sticker.
but wallet has been recharge and my amount is useless and no response from customer care. [protected]
If hdfc doesnâ€™t have any channel to resolve the issue they should not take orders for fastag and from Hdfc no one is ready to take responsibility

application reference No: HFR485242

But I have payed 500 rs but no answer for it

I need a refund of it bcz I get fast response from other bank or through paytm

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Dec 31, 2019

Updated by suresh_19 still no response from Bank, worst support from HDFC for Premium Member

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Address: Pune, Pune, Maharashtra, 411014

Hdfc bank provide very bad service.. Please inform customer before deducting amount from account. Balance deduction reason is debit card charges yearly but my debit card is not working since last 1 years and hdfc not provided any new debit card to me, still they deduct balance from account. Not satisfied with this kind of service.

And also bank employee not provide any valid information. I have visited bank 2 times.

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Kangra, Himachal Pradesh, 176061

I have been charged 9times today but I have not made a single transaction today. May I know why.
I have not used my international card today but they have charged approximately 2, 000 extra . It never happened before.can u please tell me why

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Address: 422011

My details are as under
Wallet ID[protected]
Customer ID[protected]
Application number - HFR844312

Yesterday I have received the wrong FASTAG
Details are as under
Wallet ID[protected]
Customer ID[protected]
Application number - HFR844377

The address & details on the received envelope is correct that is mine
but the covering letter & fastag are different
This is for your information and action
Already you have taken lot of time to issue the same
And now it is wrongly received

Please improve the system & issue the correct fastag as early as possible
I am facing the problem on TOLL PLAZA

The photographs of the mess are also attached herewith
Regards
Neha Joshi
Contact - [protected]

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Address: Nandurbar, Maharashtra, 425309

Dear Sir Mam
I applied for fast tag on 28 Nov ..Yet I not received ...Not even single msg from bank whats the status ...Many time I contacted but not even satisfactory reply ...
M i preferred customer of hdfc but from few months service was to much 3rd class...Not satisfied .. Worse experience of hdfc ...Payment was deducted on same date ..And why fastag not given ...
Plz do needful ...

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