HDFC Bank Complaints & Reviews

I have applied for hdfc fast tag by paying rs. 500/- online. One 5th december i have received e-mail from hdfc that my fasttag has been issued and they confirmed customer id and wallet id. But i have not received the fasttag by post until 16th december. I made several attempts to contact the consumer care number [protected] but always it is busy and there is no other way to contact the fasttag customer service. Hdfc should stop accepting new application for fasttag until they resolve existing issues and make customer service cell contactable.

I bought fast tag on 05-dec-19 and uploaded all document. I received wallet id and card number over sms but card yet not received.
My application number hfr905878. As per message during applicaiton it says 7 working days to be handed over but still not.
I am trying to contact customer care but it is not connecting at all.

Can anyone from hdfc tell when it will receive.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Also with the customer id & wallet id, i'm not able to login, but i have reset the password aswell.

Dear sir, i applied for hdfc fastag online on 22nd nov 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received a sms that my wallet was recharged for rs.300/-. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th december 2019. My fastag application reference no. Is hfr786874.
You are requested to resolve the matter and instruct the concern to send me the fastag sticker.

Dear sir,

On 5th december i applied for a fast tag to hdfc but till date i have not received hdfc fast tag although my customer id[protected]is generated and account if recharged for rs300/-

It is shocking thay hdfc fast tag customer help line number [protected]is dead and even hdfc bank customer care line is alosn getting connected.

In view of above, it is requested to kindly take appropriate action against the hdfc fast tag authorities and provide me the compensation of rs5000/- for causing this delay and mental agony to me.

Hello sir,

I applied for hdfc fastag online on 08th nov 2019. My application number is hfr340802.

Since then i have not received fastag.

Tried communicating through email and toll free number. Nothing is working.

Toll free number is not at all working. It is always busy.

So requesting you to at least provide logistics awb number, so that i can track the package.

Myself babu having hdfc personal banking account for 15 years. Recently i have applied for fasttag card through hdfc bank and choosing my personal bank details as "yes" in the portal. The card has been dispatched to my home address where i have shifted to bangalore resently.

In the application there is no provision to change the address as i have linked my bank account.

Now i want the fasttag to redirect to my current address and there is no provision to contact hdfc bank.

Even bank employees are clue less and they are not helping on this.

What kind of application you are developing and this is pure harrasment to the customers. After being you hdfc and they response i get is "0".

Kindly resolve the issue immediately.

My contact no:[protected]

Regards,
K. S. Babu
[protected]

I applied for hdfc fastag online with payment of rs.500 on 09 nov 19, also uploaded the necessary supporting documents and vehicle registration certificate. Application number hfr345986
After that i received customer id & wallet id on 24/09/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory.
I have been with hdfc for more than 10 years now (Saving acc) this is the worst moment with them.

Hello,

I applied fastag application through online and i received confirmation email and account activation information from bankside..

But still i not received fastag sticker.. Now almost 3 weeks over could you please send fastag sticker to my address as soon as possible..

Customer id :[protected]
Mobile : [protected]
Email : sant. [protected]@gmail.com

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr782694. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

And now all the pos numbers provided on their website are also fake

This is a perfect example of bad customer experience from hdfc

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id[protected] & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I have applied for fastag through hdfc on 1st dec. (Ref no. Hfr832618). I received both message and mail that the tag will be delivered in 7 working days, now 14 working days over, but till today i have no information on my fastag. They do not even bother to inform the customer.
I feel they are smartly cheating customer, taking money and not providing service they commit. I am even planning to change my account from hdfc as i see they are not taking any responsibility for such a small issue. Then how they will respond to bigger problems.
They don't have any communication method. Only available mode is with toll free number, which never connects. This is not expected from a nationalized back like this. Very shameful, irresponsible way of dealing with customer.

If they can not take the responsibility then they should refund the amount and cancel the registration. People will have at-least option to opt for other vendor.

I have applied for the fasttag from hdfc bank fastag portal on 04.12.2019. I have already paid all the charges (Rs.500/-). I have received customer id & wallet id on 12.12.19 but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Below is msg received from hdfc on my mail id about fast tag on 12.12.19.

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user

Warm regards,
Hdfc bank
Bank aapki mutthi mein... Bank at your fingertips.

Hello there,

I applied for fastag on 9th december 2019. I received message regarding my fastag has been recharged followed by its wallet id customer id on 15th december 2019.

After which i logged in into fastag hdfc portal to check all details and observed my kyc details are okay as well and fastag is active.

But issue is, i am still awaiting to get it delivered, and i can not track its status any more.

Please let me know how should i proceed further to get my fastag delivered or can be received in person.

Thanks,
Aniket pawar

Hi,

I have applied for hdfc fasttag almost 20 days ago in the last week of november.

I received some email on my tag being recharged from hdfc. But then i did not receive the tag itself. Now my money is stuck and i cannot drive through tolls.

My fastag application reference number hfr789210 (Please note that i even did not receive my application confirmation email as promised during the procurement process)

Also i am unable to reach the helpline which seems to perennially busy. If this is not resolved then i have to assume that this is a scam and report to consumer tribunal.

Please resolve this at the earliest.

Regards
Anish

Hi,
I have applied and paid 500 for HDFCBANK FASTAG on 18-Nov-2019, and received SMS on 6-Dec-2019 stating mu customer account no, wallet id and recharged status, but till date(19-Dec-2019), i did not received my Fastag sticker.

Customer ID is[protected]
Name - Kumar

Please send the Fastag asap, because of this delay, i could not travel in NH

Hi

I have been asked to contact "fastag.[protected]@insolutionsglobal.com" email address for getting my fastag. But this is an invalid email address. Email address with "[protected]"?

My previous complaint is here:
https://www.consumercomplaints.in/hdfc-bank-hdfc-bank-fastag-fastag-not-received...⇄

Please give me the right email address or help me in getting my fastag from your side directly.

Dear hdfc team,

Inspite of people complaining about hdfc fast tag delivery, i still thought let me take a chance and applied via hdfc portal.

I had applied on 4th december (Ref no. Hfr883876) and within two days received a message that rs. 300 was deducted from my account for this.

Till date i never received fast tag sticker and i am on a south india trip starting from monday, 23 dec 2019.

Please be cautioned that hdfc is responsible if will be asked to pay at the toll, more that what is specified.

Please ensure that i get my fast tag sticker in the next 2 days time.

Nagesh

I have applied hdfc fastag through online and made payment of 1000inr the money has beed debited from my account as well. Have not even received any application number. I have uploaded copy of the final document and rcalso immediately
My customer id is 39206474

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. No pdf received with any info

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Sir,
I have applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Fastag application reference number - hfr467823

Now it more than 25 days. Hdfc told me that fastag will recevied within 7 working days.
When i get it?

Provide me fastag or cancel my order, because due to this i am unable to purchase an new fastag card form any other services provider.