HDFC Bank Complaints & Reviews

I have applied hdfc fastag through online on 30/11/2019and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr790423. I have uploaded signed copy of the final document and rc/aadhaar and i received a mail and a sms on 5th dec 2019, stating my fastag has been created with following details

Customer id is[protected]

But till today i havent received the fastag id sticker.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. After one hour of continuous dialing they will answer, their reply is wait for two days, this reply i got it on 12/12/19 and still i didnt get fastag. They dont give any mail id to forward a complaint or any reference no or service request no as record

I have been with hdfc for 15 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I applied for HDFC Fastag online. I paid the amount of 500; I got wallet number, customer ID, and even a message that my account has been recharged, but I not yet received the barcode sticker and recently paid the amount at the toll gate because of this. The customer care number which they provided is always busy.

Cust ID:[protected]

I have applied for fastag to hdfc bank on the date:- 07/06/2019, the amount has been debited from my account. It is going to be mandatory for owners of the vehicles, to have one, to pass toll plazas, avoid queues and to save fuel. Received sms regarding issuance, recharge along with customer id and wallet id has been received on 15/12/2019. But for unknown reason till date as on 20/12/2019, the hasn't received it yet. Moreover, the provided customer service number is always unapproachable. Hence, it's not possible to interact with bank officials for the status of delivery. When shall i receive the fastag at my address. Thanks.

Application no. Hrf950003

I have applied for hdfc fastag on 23/11/2019. There has been lack of communication. My application number is: hfr484798.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

How can i get the update, if application not processed, can i
Get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

I applied online for fastag on hdfc bank fastag website

https://getprepaidcard.hdfcbank.com/Fastag/index.aspx

On 19/12/2019 and made online payment of ₹ 500 for the same using a citibank credit card. I was informed that i would receive an email with the fastag registration number and would receive a call from an agent and would receive the fastag in 7 days.

I never received the email (Checked spam folder too) i have not received agent's call and i don't know the registration number.

Money has been deducted from credi9t card.

Helpline [protected] is forever engaged and goes unanswered when we ring

Have made the credit card payment using hdfc credit card through hdfc bank to get a fastag, payment made successful and after that no news from last 12 days, the reference number is hfr956920. After making the payment the screen stated that the fastag application is sent to my registered e-mail i. D which is not yet received. Also that a representative would get in contact with me which also did not happen. As indicated ii also did not receive the fastag in 7 working days. The contact provided for addressing the queries [protected] is always busy whenever called.

It was good to know that many customers are facing similar issues when googled.

Hi fastag

I have applied the fastag online through hdfc portal on 5th dec2019 but still i haven't received any confirmation mail and also not yet received fastag. Your toll free number also always busy and we are struggling to get update from your end. I am planing to go out for my vacation so i need the fastag right away without any delay.

Below the details

Fastag application hfr903357
Etoll1291683

Payment details
05 dec 2019 pos 416021xxxxxx7190 hdfc bank ltd fa[protected] dec 2019 500.00

Applied for fastag through hdfc bank application is successful even account is recharged but till now fastag is not received in post at my mentioned address have applied for same on 6 dec 2019 wallet id is mention even message have come it says your account is recharged and within 7 days you will receive the fastag on mail and post but till now no updates further in it

I registered on 11th dec for fastag with hdfc bank. As per sms received its states pdf will be shared on email and fastag delivered in 7 working days.
Today is 20th dec ' 19 still no update.
Customer care no. Provided is never reachable. Can you confirm on fastag please.
In addition i paid 500/- and wallet balance mentioned is 300/-
One time amount as mentioned while purchasing was 100/- what is the calculation for left over 100/-

I raised a complaint on 18dec that i have not yet received my fastag, for which i made the online application and payment on 4th dec from my hdfc bank account (Via debit card).

I received a response from hdfc customer support that the payment has failed. And i have to apply for a fresh fastag application.

What kind of fraud is this? If the payment/application had failed i would have gotten the money back in my account by now.

I am no longer interested in availing your fastag service. There are many non-fraudulent service providers in the market who at least have a working customer care number unlike your reputed company.

So i request you to process my refund.

Mobile number - [protected]
Date of application - 4 dec 2019
Application number - hfr895136
Vehicle number - hr26dc9505

I have purchase hdfc flashtag card before 12/12/2019. I have received my cust id and wallet id but the physical card is not yet received. Toll free helpline number is always busy so there is no communication. Please deliver the card at the earliest to avoid inconvienience. My cust id is[protected]. Pls do the needful and oblige

.   replace all

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr01107067

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Dear sir,

My concern is that i am purchased a new car on[protected] and install a hdfc fast-tag but that time fast-tag not activated and without activated i m cross the dasna toll in[protected] and that time i am paid 60 rupees in cash because my fast-tag not active but after almost one month later my fast-tag is activated & debit 60 rupees again that screenshot i attach here please check it.
Please refund my money asap.
My hdfc fast-tag customer id is[protected]
& wallet id is - [protected]
Please find the all screenshot & refund the amount asap.

I applied for hdfc fastag almost 3 weeks back but till today, i haven't received a tag. Fastag application reference is hfr970449.

I am trying to reach customer care number which is [protected] but not able to reach them. Most of the time, it rings but no one pick or sometimes, it shows busy only.

I feel helpless here as there is no communication after paying 500rs and generation of reference id. On the message screen, it was mentioned that hdfc representation will get back to you within a week but to my disappointment, no one reached.
I went with hdfc thinking that service will be good since i am having salaried account in the same but here the service is pathetic.

I have applied for fast tag and my customer id is[protected]. I have not yet received the hdfc courier of fastag. By when will i receive the same. The customer care number should be closed as there is no use calling the same as it is always busy. I need a time frame within which i will receive the tag. While applying it was communicated that tag will be provided within 7 working days but as on date i have not received the same.

I applied fast tag for two vehicles and i received fastag for only one vehicle. For second vehicle, i called hdfc bank and fastag customer support but no one is taking care.

Where can i make a request or communicate to follow up. It's total mess at hdfc bank level.

There must be proper system with the bank to accommodate these issues at country level. Customer support with hdfc bank and fastag is always busy. It's more than 10 minutes waiting time to speak with support guys and not getting relevant reply like govt work.

I applied for hdfc fast tag paying 500 inr. Ref number: hfr01188785.
I uploaded a copy of my rc. The customer care number is always busy. There is no email to raise a concern on fast tag. Once after the made the payment i received a message saying i will receive a copy of my application through mail but i didnot receive. Whom to contact? I am an hdfc account holder for the past 14 years. I can see similar complaints in all the forums. Should i approach consumer court to find a permanent solution?

When i tried the hdfc customer care number, and they are asking me again to call the same number [protected] which i tried many times. Also i'm adviced to send the mail to fastag. [protected]@insolutionsgloble.com and support. [protected]@sahaj.co.in. Again there is no luck.
I also tried in the corporate event conducted for fasttag in our premises. When i brought this issue up to their knowledge, they just asked me to send the mail to shankar. [protected]@hdfcbank.com. And there is no update again.
They promptly deducted the money on the day i submitted the fasttag application. But the status of fasttag application is not known to me so far.

Dear sir/mam,

I, sreedhar sangem, am a credit card holder with hdfc bank since the year 2015. I was given this card enrolment form by one of your representatives who was distributing and enrolling people, right outside my office building at that time intelenet global services. I have used the card and was regularly paying back the bank for quiet some time as the records would show.

However, i have lost jobs since 2008 and my financial condition has been very bad since then.

I have been earning just 15000 rupees per month since 2018... Sometimes not even that. I have been trying to get myself a better paying job since then, in order to be able to pay back the bank.

I do want to repay all the amounts owed to the bank. However, i am not able to pay anything more than rs.4000/- per month. I have informed this to various customer care representatives and collection agencies as well.

However, below mentioned are some serious issues faced by me, my family, my neighbors’ due to your collection representatives.

Some one from hdfc bank started calling me.

And also called my neighbours and my village people and miscommunicated to them such behaviour on the part of bank agents is an illegal move as per the rbi rules.
They are already called my neighbours so many times today and has been very abusive over the phone with my neighbours and my parents.

I have also received such calls earlier from another representative from the numbers : [protected].

Kindly suggest the actions taken against the agency and also help me pay you back.

Thank you.
Sreedhar