HDFC Bank Complaints & Reviews

I have applied fastag through hdfc and i have received message on 16th december stating that it has been issued and the customer id is "[protected]" and wallet id is "[protected]". And mentioned that i will receive my fastag through post.

Through retail login i can able to view my status as "active", but haven't received the hardcopy of the fastag till date and i couldn't able to track the shipment. Is there any portal or reference number you can provide to track the package.

As i am a frequent traveler, i am experiencing difficulty without fastag and has to line up in queue to get through the toll by cash. I would request you to dispatch my fastag at the earliest possible and keep me updated on my current status.

I applied for hdfc fastag online on 29th November 2019 with payment of rs.1000(Two cars), also uploaded the necessary supporting documents and vehicles registration certificates.
After that i received customer id & wallet id on 5th Dec 2019 through sms and email. Even my wallet was recharged for inr.300each. But still i haven't received fastag sticker.
The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles.

I have received the following sms from bank:
Dear customer mandate reference no: hdfc[protected] issued to bajaj finance limited with value rs. 50000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch.

I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith.

I have applied for HDFC FASTag online on 3 rd December 2019 Application No: HFR875564 After that i have received message “Your Fastag has been Successfully Recharged for Rs. 300 on 12/6/2019 11:47:44 PM. Our reference Number for the transaction is[protected]. Balance amount in the Account is Rs. 300.00 - HDFC Bank Ltd. “and I have received Customer Id and wallet ID also but I have not received the FASTTag sticker yet. And I tried to call toll free no nearly 20 times daily till now but no use it’s not working so please do the need full, Daily I am paying the toll charge by being on Q line

thanking you,
Ramakrishna
[protected]

I applied for hdfc fastag online on 5th december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 12/12/2019 through sms even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles

I have applied HDFC FASTag through online and made payment of Rs 500 on 30-Nov-19. I have received a sms with wallet ID and Cust ID on 05-Dec-19. Since then there is no update.

There is no way to contact HDFC FASTag guys as the customer care number given is busy or not being attended.

Kindly update me the status of my request or how to get the tracking details.

I have applied for hdfc fastag online and made payment of inr.500 on 04/12/2019 through credit card. Also uploaded the necessary supporting documents and vehicle registration certificate.
Fastag application reference number hfr900828

Received customer id & wallet id on 12/12/2019 through sms and email. Even my wallet was recharged for inr.300.
But still i haven't received fast tag sticker.
Fastag deadline already over but not received the sticker.
Please do the needful.

I recharged my fastag for Rs.100/- in 24th Nov.through Fastag App vide upi id[protected] putting my Car no.HR05AZ6229 but the same has not been credited so far.Please get the same credited.My User id for Fastag is[protected].
Thanks
[protected]

Pl refer email query reference number [protected], [protected] and case no 10958517. I am serving in defense force since 2004. I have never contacted and never applied for any credit card but in my cibil report showing outstanding amount against hdfc credit card account no[protected]. I never received any credit card of your bank. Please take necessary action against the defaulter as soon as possible. Also remove wrong details showing against my name in cibil report.

I applied for hdfc fastag online on 5th december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 13th nov 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles

Hdfc bank is redirecting me to a pseudo email address and not resolving my query.

Customer representative preethi has not answered or resolved my query and is redirecting me to an unknown email id.

Below are the case details:

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

— ...⇄
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
— ...⇄

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr973044. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Hi team,

I have applied for fastag on 6th dec. The amount is credited to my account, but i have not received the fastag till now.
I tried calling to customer care but the call is never answered.
I have written mail to support. [protected]@sahaj.co.in, but did not received any response.

Customer id:[protected]

I have attached the snapshot of the mail.

Request you to please look into it at the earliest.

I applied for fastag via hdfc link. It was my worst mistake. After making payment the link was lost and then hdfc stopped responding. The so called imperia crm gave the toll free number that does not work. Now i find under my profile the address missing. God knows where it has gone. There is no proper redressal system in place, the complaints lodged go into black holes and that it. It is quite terrible. When you log into the fast tag site, every now and then the system resets and you do not know if the site is dead or alive. Suddenly it will say timed out.

I wonder why government introduces systems without adequate preparation and trouble the public like this

Dear sir/madam

With reference to the loan account no.46675661, we wish to inform your goodself that we have paid all the emis relating to the above mentioned loan and it has been closed in april 2019 on payment of last emi. We have received your letter (Enclosed herewith) informing us to pay rs.6620.00. We wish to state that we have paid rs.41662.00 on 20th september 2017 by neft (Rs.41668.00 debited including neft charges) and also rs.41013 has been debited as emi on 21st september 2017. We hereby enclose our bank statement reflecting both debits in the month of september 2017.

From the above it is very clear that we need to receive rs.35042.[protected]. You have not considered our neft payment of rs.41662.00 which has been made excess in addition to emi debit during september 2017.

We request you to credit rs.35042.00 to our account immediately without any further delay and issue us the noc at the very earliest.

We raised this complaint on 22 oct 19, unfortunately we have not received any reply from hdfc bank till date.

Hi my customer id is[protected],

I have received a message that my fast tag was delivered, However i dont received any courier till now and i tried to call customer care service but the connection was getting lost. Please help me out.

Hdfc toll number is not working its always busy and auto cut after giving the messgae that its busy. Worst service of hdfc. I made my order for fastag on 6 dec, recieved message and mail for recharge of rs 300 as well. But did not recieve fastag till date. No where to go and ask for this. Toll free is not working.

Fastag payment date - 6/12/2019
Recharge message - 7/12/2019

Since then no communication from hdfc about fastag. No response on toll free.

Sir i buy fast tag online through hdfc bank online portal on 7 /12/19 i received the customer id and wallet id. also loged in and check balance of 200 rs but still I am not received my fast tag sticker...i tried many times but customer care is not working.do needful as soon as possible.

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

—
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
—

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi

Hello,
Hdfc bank fastag customer care number is not working so have no way of getting status update. No email id also provided for complaint.
Applied on 2/12/2019. My customer id is[protected]Hdfc bank fastag). Still have not received the fastag. Tried calling all the numbers on the website but to no avail. Money has been deducted from account but not recieved the physical copy. Even my rm is unable to help. Kindly look into the matter.