HDFC Bank Complaints & Reviews

I applied for hdfc fastag online on 5th december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 13th nov 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles

Hdfc bank is redirecting me to a pseudo email address and not resolving my query.

Customer representative preethi has not answered or resolved my query and is redirecting me to an unknown email id.

Below are the case details:

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

— ...⇄
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
— ...⇄

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr973044. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Hi team,

I have applied for fastag on 6th dec. The amount is credited to my account, but i have not received the fastag till now.
I tried calling to customer care but the call is never answered.
I have written mail to support. [protected]@sahaj.co.in, but did not received any response.

Customer id:[protected]

I have attached the snapshot of the mail.

Request you to please look into it at the earliest.

I applied for fastag via hdfc link. It was my worst mistake. After making payment the link was lost and then hdfc stopped responding. The so called imperia crm gave the toll free number that does not work. Now i find under my profile the address missing. God knows where it has gone. There is no proper redressal system in place, the complaints lodged go into black holes and that it. It is quite terrible. When you log into the fast tag site, every now and then the system resets and you do not know if the site is dead or alive. Suddenly it will say timed out.

I wonder why government introduces systems without adequate preparation and trouble the public like this

Dear sir/madam

With reference to the loan account no.46675661, we wish to inform your goodself that we have paid all the emis relating to the above mentioned loan and it has been closed in april 2019 on payment of last emi. We have received your letter (Enclosed herewith) informing us to pay rs.6620.00. We wish to state that we have paid rs.41662.00 on 20th september 2017 by neft (Rs.41668.00 debited including neft charges) and also rs.41013 has been debited as emi on 21st september 2017. We hereby enclose our bank statement reflecting both debits in the month of september 2017.

From the above it is very clear that we need to receive rs.35042.[protected]. You have not considered our neft payment of rs.41662.00 which has been made excess in addition to emi debit during september 2017.

We request you to credit rs.35042.00 to our account immediately without any further delay and issue us the noc at the very earliest.

We raised this complaint on 22 oct 19, unfortunately we have not received any reply from hdfc bank till date.

Hi my customer id is[protected],

I have received a message that my fast tag was delivered, However i dont received any courier till now and i tried to call customer care service but the connection was getting lost. Please help me out.

Hdfc toll number is not working its always busy and auto cut after giving the messgae that its busy. Worst service of hdfc. I made my order for fastag on 6 dec, recieved message and mail for recharge of rs 300 as well. But did not recieve fastag till date. No where to go and ask for this. Toll free is not working.

Fastag payment date - 6/12/2019
Recharge message - 7/12/2019

Since then no communication from hdfc about fastag. No response on toll free.

Sir i buy fast tag online through hdfc bank online portal on 7 /12/19 i received the customer id and wallet id. also loged in and check balance of 200 rs but still I am not received my fast tag sticker...i tried many times but customer care is not working.do needful as soon as possible.

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

—
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
—

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi

Hello,
Hdfc bank fastag customer care number is not working so have no way of getting status update. No email id also provided for complaint.
Applied on 2/12/2019. My customer id is[protected]Hdfc bank fastag). Still have not received the fastag. Tried calling all the numbers on the website but to no avail. Money has been deducted from account but not recieved the physical copy. Even my rm is unable to help. Kindly look into the matter.

Dear sir i had applied for fastag from hdfc bank on 4th dec 2019 but still not received any fastag sticker and coustomer care is not recieving any call. Payment has been deducted. I recieved this email on 4th dec 2019

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user

Name:- nand kishore muchhal
Mob no.[protected]

I am writing to express my dissatisfaction regarding hdfc fastag service. I applied through hdfc online portal on 29th nov 2019 and 4th dec 2019, but till now i have not yet received my card because of that now i am facing severe problems at toll gates, neither i am able to get from hdfc nor able to create at toll gate.

Firstly, there are no option to track my fastag card status, when i colud get it. Moreover, they have given one toll free no. [protected] but it is quite impossible for me to get connect with representative till now.

Secondly, i emailed to the support team of hdfc fastag but their reluctant response shows how supportive they are towards there patrons.

In conclusion, if hdfc is not adequate to provide fastag service then its better to cancel my application and process the refund. Here is my ref nos. A) hfr896692, b) hfr775749, c) hfr768612.

I have applied for hdfc bank fastag and i have received a message that the fastag has been issued but so far i have not received even though 15 days have passed the contact number also is not reachable my customer id is[protected] my wallet no. Is [protected] and my vehicle no. Is py01cp6636 i have already paid rs.500 for this purpose please arrange to send the fastag immediately.

Since oct 2019 my query has not been resolved. Infact correct query was not mentioned in hdfc system by customer care executive & my relationship manager. Their behaviour is also unprofessional for undue charges imposed on me. Also they are not reflecting fair transactions in my forex card statement.   replace all

Last month i received call from hdfc asking me to pay the outstanding amount against the statement. Wherein they asked me to clear the amount against a loan i had taken (Insta loan) against credit card limit and has a span of 12 month emi. For which i cleared them that i had already paid my last month statement outstanding and they corrected said that this is just a call to remind me about the current month payment.
I have the email for the insta loan emi and the voice record of this conversation as well.
The next month in addition to the statement i had paid an extra amount as well last month.

This month i receive a statement requesting me to pay the remaining amount against the loan. And the card is also blocked for month than a month.

I cannot see any transaction details in the hdfc site as well and it give a message to check after 24 hours. This message is been there for more than a month now.

The issue now is that, i am asked to pay complete 12 month emi amount in the first month itself.

This is ridiculous and i need help to resolve this. I couldn't reach the customer care as well through phone.

This seems to a case of money laundering such as fictional loans and false invoicing.

Please contact me @ [protected]

I have applied for hdfc fast tag by paying rs. 500/- online. One 5th december i have received e-mail from hdfc that my fasttag has been issued and they confirmed customer id and wallet id. But i have not received the fasttag by post until 16th december. I made several attempts to contact the consumer care number [protected] but always it is busy and there is no other way to contact the fasttag customer service. Hdfc should stop accepting new application for fasttag until they resolve existing issues and make customer service cell contactable.

I bought fast tag on 05-dec-19 and uploaded all document. I received wallet id and card number over sms but card yet not received.
My application number hfr905878. As per message during applicaiton it says 7 working days to be handed over but still not.
I am trying to contact customer care but it is not connecting at all.

Can anyone from hdfc tell when it will receive.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Also with the customer id & wallet id, i'm not able to login, but i have reset the password aswell.

Dear sir, i applied for hdfc fastag online on 22nd nov 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received a sms that my wallet was recharged for rs.300/-. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th december 2019. My fastag application reference no. Is hfr786874.
You are requested to resolve the matter and instruct the concern to send me the fastag sticker.