HDFC Bank Complaints & Reviews

I submitted application for Fast Tag on 06-Dec-2019. My application reference number is HFR923045. I got a confirmation that the ID has been created but i have still not received the Fast Tag.
Customer care doesn't work and HDFC Doesn't seem to bother about their customers. This is very pathetic.
If HDFC doesn't have the capacity to handle fast tag transactions then they shouldn't be doing it. This is very stressful. At-least inform your customers and don;t accept request from new customers by cheating them that the tag will be issued in 7 working days. Its cheating.

Hi
I am Chaitanya Vinnakota had taken 2 personal loans from HDFC, First Loan Acc No 59972268 for Rs 3 Lakh with 6560 EMI for 60 Months on Aug 2018 and Second Loan Acc No 63648007 for Rs 4.25 Lakh with 9390 EMI for 60 Months on Dec 2018. I was working with Cognizant Technology Solutions India Pvt Ltd, Hyderabad. Recently I lost my Job on 13th Sep 2019 due to sudden Layoffs and cost cutting in the company. I had discussion with my HR on 5th Sep 2019 and they relieved me on 13th Sep 2019 which is 8 days and normally the official notice period is 2 months. But my company had given me some amount as full and final settlement which I paid already to HDFC on Sep, Oct and Nov 2019. Now I am Jobless and trying for the new job in new organization. Recently on 16th Dec 2019 I got a call from HDFC and her name is Sneha talked with me in phone very rudely and asked me why you had taken loan from us if you are unable to pay? I am not an astrologer and predictor to know the future about my job in my company and for your infomation and I am not only the single person came out from the company they were terminated thousands of employees. How can she decide whether customer was able to pay or not? I request them to recheck my payment history of their loans from the past 1 year. While availing loan from them, the executives wondering us to home and office address for the documents and signatures. As a customer when I tried to explain my situation to them they were not responding well and simply saying "its your personal problem". How can they say that to customer? Where should i get the amount with out doing job
Can HDFC give me a fresh loan with out doing job?
Can HDFC give me a loan with out any payslips?
They know all these things but they are torchuring me a lot for the payments.
I am a person completely based on my monthly salary to spend for family and loans and cards. I have family with 2 kids. In this situation I am not able to pay. Let me try a new Job and will continue their EMI's. I request consumer forum to give me sometime till I get the new Job and advise them to dont repeat calls regarding payments. I will definitely pay their EMIs but I need some time. Please do the favour

I have purchased the Hdfc fastag on 05/12/2019 on line and got my I D and wallet I d number from company . After getting ID and Wallet ID number I recharged it for Rs 300 .Now my fastag account is Rs. 600 but I could mot get my fastag or any dispatch information till now . My Customer ID is[protected] and Wallet ID [protected] .
The help line numbers is always busy .I need fastag urgently .Please do help in dispatching my fastag on priority basis or inform me about delivery status
Thanks a lot
Mohd Faiyaz Khan
B 563 G T B Nagar Kareli Allahabad U P

I was so worried about your company response. So refund my amount and cancel my fasteg. I was take a fasteg on 4th december 2019 with payment done. And i am also taking with the bank manager about my problem but not resolved my issue. Please check and resolve the issue. My name is mahender singh my mobile number is [protected]. My car no hr42b4466. I am waiting for your desigen. Thanks.

Applied for fast tag on 26/11/2019 and rec'd following msg.
Dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited

But till date not received my fast tag. So what is the use of applying fast tag when the services of hdfc bank are not fast but very very slow,

One toll free number given by bank i tried millions of times and of no use
.

I was travelling from Karad to Pune on Dec 15th, 2019. At Taswade Toll Plaza my fastag has been debited two times for Rs 75 each transaction. I was not even in the lane traveling from Pune to Karad.

I did not get sms in time and hence realized later that i have been double charged.

I tried calling HDFC fastag customer care but the call never connects.

I tried raising dispute ticket but it doesnt create a dispute ticket just brings me back to first page of my login.

Not sure whether really HDFC cares for these things.

I applied for fast with reference number HFR782988.
After 20days, I just received instructions paper with courier .
Didn't recieve the fastag sticker.
I tried to call customer call number. It was not at all working. Always busy. Getting irritation to call customer care.
How can HDFC behave like this irresponsible by sending just cover.

Please send the Fastag sticker ASAP.

Don't update the complaint as resolved/closed without proper response.

Dear all,
I had applied for fastag online on 6th dec 2019 but till today i haven't got the sticker.

I am trying to reach toll free support but it comes busy always. I tried teaching hdfcbank customer support, they gave email id which doesn't exists.

I searched through online but no where any contact details are mentioned.

A sum of rs.500 is already deducted otherwise i would have gone to other providers who are responsible and faster

Hdfc is not at all worried about the fastag initiative and have no process, control the way things are going on. They are playing with our money

Someone responsible from hdfc should take fastag issues seriously and resolve asap.

Authorities can you act upon???

Thanks.

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is HFR01144119 there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 2 years now (Saving acc) and this is the bad response with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id with lot of struggle and multiple complaints has been raised.

Now again i have to follow up for Sticker.This is very bad customer experience from HDFC. Customer Service not is Verybad.Customer Care number is busy always.

Any additional amount paid in tolls needs to be refunded by HDFC if i am not receiving by 12/20/2019

Dear Sir

I have applied for HDFC fastag online on 15-Dec-2019
and payment of Rs. 500 done by me. It was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.

Also kindly provide the status of the fastag application with reference number HFR01115817.

I am continuously calling customer care but it is always busy.

Please update the status.

Dear sir/madam,
I applied for hdfc fastag online on 30th nov 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received a sms that my wallet was recharged for rs.300/-. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th december 2019. My fastag application reference no. Is hfr778921 & vehicle rc no is mh12kt8558
You are requested to resolve the matter and instruct the concern to send me the fastag sticker.

Regards, vijay patode
[protected]

I applied for hdfc fastag online, with payment of rs.500 on 06/12/2019.
I received customer id & wallet id through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Being hdfc bank customer, i believed the bank, after application, i got message that i will get fastag in 7 days, till now after so much escalation and reporting to grievance redressal team, no response.
Their customer care number never works[protected] Really pathetic service.

customerid[protected]
Wallet Id- [protected]

Team,
I have received FASTTAG ACTIVATION MAIL on December 5 and 6, 2019 for 4 FASTAG issued under Customer Id[protected]
and Wallet Id [protected]

I have not received my FastTag Sticker yet with no information as when it would be dispatched.

It is very very disappointing that the customer care number provided on the HDFC Site, no one is answering the call . i have being calling this number since application and their is always engaged.

To be frank the faculty provided by HDFC for this Fast tag support is very very poor.

Kindly update as the time line date of 15th December 2019 has already passed.

Thanks and best regards

Loknath Kumar
[protected]

Have applied for the Fastag using HDFC portal on Date 9th Dec 19 Application No: HFR975185.
When i applied i got a message that your fastag will be delivered in 7 days.
I received a message that your Fastag has been issued later and even wallet ID is also created and recharged for 300INR but i haven't received Fastag yet, i dont know where to raise complaint or talk to customer care because whatever number always comes as busy

I applied for hdfc fastag online on 4th Dec 19 and made payment of inr 500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
I received customer id & wallet id also and got a message as it was recharged for inr 300.
But i haven't received my sticker yet.If there is any problem with communication address to send the sticker courier please give me some email id or contact number to update it.

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker

Fastag application hfr985122 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

I have applied for fast tag with hdfc bank wide above application 10 days back
Still the same to be recd
No communication is still from them.

I have paid rs 600/- for same and same has been debited online from my bank

I applied for the subjected on 01/12/2019 and is issued and created a wallet by recharge of ₹200/- (got e-mail regarding). But the physical tag is not received yet. There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Applied for fasttag on 5 dec 2019. Payment was successful, application was submitted successfully. Got message saying fasttag application pdf is sent to registered email id, you will recieve fasttag in next 7 working days. Neighter i got email with application pdf nor i got fasstag till date.
However got message and email about successful creation of fasstag wallet. Logged in with the wallet & checked my profile, permanent address is blank. At the time of applying for fasttag i had provided all the information, still address is blank and there is no way to edit the profile. There is no way where we can contact or approach for the same.
Could you please track where is my fasttag or where should i contact in order to track it?

I applied for hdfc fastag online with payment of rs.1000 for two vehicles, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id three weeks back through sms and email. Even my wallet was recharged. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it has already become mandatory after dec 15.

My customer id:[protected]

I had received a response from HDFC Bank Customer Care to send an email to "fastag.[protected]@insolutionsglobal.com". Since this is an invalid email ID with [protected] as plain text, i am unable to send a mail to the concerned team.

Raising a second complaint because i have not received any proper responses for the first till now.