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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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P
Pravmanc
from Mumbai, Maharashtra
Dec 20, 2019
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Address: 560078

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id through sms and email. Even my wallet was recharged for inr.200. Reference number for the transaction is [protected], customer id is[protected]. But still i haven't received fast tag sticker. The tollfree does not work. Have escalated to the bank multiple times but not received any solution yet. Kindly help me to get this sorted.
I have already received the wallet details and also i received a message that the tag will be couriered, its more than a month i have no clue about it after that sms.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance
Dec 23, 2019
Updated by Pravmanc
I am unable to send the mail to this email id.Can you share other Email id or call me on [protected].
Dec 23, 2019
Updated by Pravmanc
As per the request HDFC Bank Complaint Status Update [ID: 2539369], kindly find the details below as request.
Mobile No: [protected]
Date of Application: 23rd Nov 2019
reference Number for the transaction is [protected]. 
Vehicle N0: KA05 MT4518
Kindly do the needful and issue the tag at the earliest. 
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    S
    S.kumar nagpal
    from Bathinda, Punjab
    Dec 20, 2019
    Resolved
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    Resolved

    Address: Near PNB, Shingar cinema road, Ludhiana, Punjab, 141008

    I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr01039230. I have uploaded copy of the final document rc/aadhaar and since then there is no update.

    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

    I have been with hdfc more than 12 years and this is the worst moment with them.
    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update status and me fastag asap
    Jan 24, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 23, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

    The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

    For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

    -Anay
    HDFC Bank Customer Assistance
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      M
      Manish Kumar02586
      from Jamshedpur, Jharkhand
      Dec 20, 2019
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      Address: Flat-111,Home Town Appartment,Chorda Bypassroad,Jajapur Road, Jajpur, Odisha, 755019

      I have applied for fast tag through my hdfc account on 29th nov-19. Wallet has been credited on 4th december but rfid not dispatched. I have called customer care many times but they told it will be dispatched soon. It is near to one month but fast tag not received.
      My id as per hdfc message received by me;
      Dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 20, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com along with your Registered Mobile Number, Date of application, Application Number, and Vehicle Registration Number.

      -Anay
      HDFC Bank Customer Assistance
      Dec 20, 2019
      Updated by Manish Kumar02586
      Dear Team,
      It is responsibility of HDFC Bank for dispatch RFID.Every thing have been mentioned in my Customer id.Why you asking for details & send to another mail?
      Dec 20, 2019
      Updated by Manish Kumar02586
      Register Mobile-[protected]
      Date of Application-28.11.2019
      Application Number-HFR711974
      Vehicle Number-OD02AK8850
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        S
        SAIBAL GUPTA
        from Kolkata, West Bengal
        Dec 20, 2019
        Resolved
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        Resolved

        Address: 17 D Nalin Sarkar Street, Kolkata, West Bengal, 700004

        As per my previous complain the customer care gave me an email address fastag.[protected]@insolutionsglobal.com i emailed them eradicating [protected] but it has got bounced. Are you joking? The person gave me the assistance with wrong information named anay. Please help me. My name saibal gupta
        Address. 17d nalin sarkar street
        Kolkata 700004
        Customer id[protected]
        Customer id[protected]
        Tag seq no hfr761685 f-4138
        I got an envelope bearing my name address etc
        But in the envelop i got the fastag of
        Name indra gupta
        Cust id. ‪[protected]‬
        Hfr no hfr76226. F-4038
        please arrange to exchange this and give my fastag immediately.
        Jan 21, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 20, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Manoj
        HDFC Bank Customer Assistance
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          I
          Immanni Sankar Rao
          from Hyderabad, Telangana
          Dec 19, 2019
          Resolved
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          Resolved

          Address: Hyderabad, Telangana, 500038

          Rs.500/-debited to my hdfc bank account though i have not completed uploading my vehicle’s rc. No response from hdfc fastag custmer care center after calling a number of times. How i get back rs.500/-already debited from my account. Fastag application reference no. Hfr409139, transaction reference no.[protected] date 19-11-19.
          How to close this transaction and get back rs.500/-. Please let me know how to proceed. Thanks
          Jan 26, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 20, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

          -Anay
          HDFC Bank Customer Assistance
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            A
            Amandeepsing61
            from Abohar, Punjab
            Dec 19, 2019
            Resolved
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            Resolved

            Address: Hdfc bank SLI, Sugar mill road , Morinda, Punjab, 140101, Rupnagar, Punjab

            Dear sir,
            I am amandeep singh ex employee in hdfc bank morinda branch 798 (Sli dep.) as sales officer from 12/07/2018 and resigned on 01/10/2019 and my last day in hdfc bank is 31/10/2019 now 50 days is over and i didn't get any response from hr now i am working in icici bank where my hr is required my releving letter and i didn't receive my full & final, please give me my full and final settelment and releving letter
            Regards
            Amandeep singh
            Emp code - off196179
            G mail - [protected]@gmail.com
            Manager emp code - b4808
            Jan 21, 2020
            Complaint marked as Resolved 
            Which mail address of exit department is provided by u on my Complaint againt Hdfc bank., i was submit my complaint on those mail and they take 15 - 20 days to resolve it.Thanks To u for resolve my complaint.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 21, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            You are requested to kindly contact the HR Team at Exit.[protected]@hdfcbank.com with regard to your query and the HR Team will assist/guide you.

            -Nadia
            HDFc Bank Customer Assistance
            Verified Support
            Dec 21, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to write to Exit.[protected]@hdfcbank.com in case of any queries or assistance.


            -Nadia

            HDFC Bank Customer Assistance
            Dec 22, 2019
            Updated by Amandeepsing61
            Sir in my complaint, note show any your hdfc email id which were respose by u, they were show only [protected]@hdfcbank.co
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              S
              Sanpreet4826
              from Thanesar, Haryana
              Dec 19, 2019
              Resolved
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              Resolved

              Address: 4826/18 E Guru arjan dev nagar, p.o khalsa college, Amritsar, Punjab, 143001

              Hi i use my credit card on aliexpress site and the items are defaulted so they start my refund process on 3 dec 2019 and they issue refund with ARN no on 9 the dec with full refund but the refund doesn't come in my credit card account. I get my refund from aliexpress with ARN no 74547069339020027752278 but hdfc bank didn't transfer my funds in my credit card. I want my refund back which is 4.66 usd dated 9/12/19. And there is another refund process which i didn't get money back last year but i didn't know so i checked it now after i didn't get this payment. Last refund payment date is 31/12/18 and the ARN No is 74547068360010516843377 and the amount is 18$ usd. I want both transactions refund in my credit card ending 3509 and my mobile no is [protected]. Otherwise i have to close my account with your bank because i never checked my credit card account and you people are cheating with me. Before this refund process i didn't know that you people are not transferring my refund amount in my account. So i have both the ARN nos with me i[censored] didn't pay my refund i have to go to co sumer court and file a case against ur bank and i also close my credit card, saving account and my fd from your bank. Thanks
              +2 photos
              Jan 25, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We have reviewed your comments and request you to send us the duly filled and signed form which is available on our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

              -Nadia
              HDFC Bank Customer Assistance
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                P
                Priyavrat Singh
                from Udaipur, Rajasthan
                Dec 19, 2019
                Resolved
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                Resolved

                It's been more than 20 days i haven't received my fastag yet. My customer id is[protected]. If you can't issue me my fastag refund the amount. I will apply by other bank as hdfc has disappointed me this time. I have been a regular customer of hdfc since so many years but this time they have truly let me down through their slow response and unsatisfactory service.
                Jan 19, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 19, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please share with us your registered mobile number & email ID, application date, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

                -Manoj
                HDFC Bank Customer Assistance
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                  D
                  dheerajgarg1545
                  from Gurgaon, Haryana
                  Dec 19, 2019
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                  Fastag application reference number - hfr892893.
                  I had applied for hdfc fastag online on 4th december 2019, also uploaded the necessary documents and vehicle r. C.
                  After that i have received customer id & wallet id on 12 december 2019 through message and email.
                  But still i haven't received fastag sticker.
                  Please look through this asap.

                  Dheeraj garg
                  [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    D
                    Dutra
                    from Kolkata, West Bengal
                    Dec 19, 2019
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                    Address: 107/A RAJA DINENDRA ST, Kolkata, West Bengal, 700006

                    I applied for Hdfc fastag online on 10.12.19 with supporting documents together with car registration certificate.After that I received customer & wallet id on 16.12.19 via mail but still not received my fastag sticker as on date and thus struggling with it as it has become mandatory from 15.12.19
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                      S
                      Sawney
                      from Jammu, Jammu and Kashmir
                      Dec 19, 2019
                      Resolved
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                      Resolved

                      Address: H no 242 jullaka mohalla jammu, Jammu, Jammu and Kashmir, 180001

                      Fastag application reference number - hfr877500
                      I applied for hdfc fastag online on 3rd december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                      After that i received customer id & wallet id on 6th dec 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
                      The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles
                      Jan 26, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 19, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,


                      Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.



                      -Manoj

                      HDFC Bank Customer Assistance
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                        P
                        Pram1982
                        from Songadh, Gujarat
                        Dec 20, 2019
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                        Address: Pune, Maharashtra, 411014

                        Hdfc Fastag — not received

                        I have applied for fastag at hdfc fastag portal on 07 December 2019. Application number is HFR937252. I have received customer id & wallet id but physical fastag is not yet delivered. The customer care number is always busy or not responding. They should email tracking details. So many complaints but no response

                        Pramod
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Sanjayjoshi1967
                          from Mumbai, Maharashtra
                          Dec 19, 2019
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                          Address: S.V.ROAD, Mumbai City, Maharashtra, 400064

                          I have received the message form HDFCBK on 6th December 2019 mentioning your FASTag has been process successfully with customer ID is[protected]. Till today not received the FASTag stocker and the toll free is given for the sake of it does not work at all.
                          In the Bank no one has any clue when and how this will be dispatched.

                          Really complete mess.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            M
                            mass101010
                            from Pune, Maharashtra
                            Dec 19, 2019
                            Resolved
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                            Resolved

                            Address: Hanumanta Singh chawl Room No. 94 CTS 44 ajit glass Oshiwara jogeshwari West.400102, Mumbai City, Maharashtra, 400102

                            Hello
                            I had talk to customer services. 13/12/2019. But i haven't received any response from the bank
                            Hello sir
                            Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card jumbo lone.
                            I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                            Name: sunil tiwari
                            Credit card number :[protected]
                            Jumbo lone acc. Number :[protected].
                            Mobile no.[protected].
                            Dec 20, 2019
                            Complaint marked as Resolved 
                            Please describe what steps have been taken by the company to resolve our complaint. Provide as much information as possible.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 21, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            With regard to your credit card we request you to contact our Debt manager at[protected]/33016802.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              R
                              Rajarajan123
                              from Bengaluru, Karnataka
                              Dec 26, 2019
                              Resolved
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                              Resolved

                              Address: 560099

                              Worst Customer experience provided by HDFC Bank.
                              HDFC Fastag not delivered even after 4 weeks, Toll Free No. [protected] not working, unable to check the status. Application No. HFR866776
                              I will not go for any service with HDFC Bank going forward.
                              I want to cancel my HDFC Fastag Application now and refund the amount to my bank account. I would have went to Toll Plaza to get the Fastag within five minutes. This would definitely affect the Brand name of HDFC Bank.
                              Jan 1, 2020
                              Complaint marked as Resolved 
                              HDFC Fastag has been delivered after 4 weeks, they should atleast keep informed the customers about the delivery date and the customer care number should be active to check the status.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                N
                                Nagesh Onikeri
                                Dec 19, 2019
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560060

                                Team HDFC,

                                I had submitted application on 4th Dec and paid Rs, .200 and in the next 2 days bank deducted another Rs.300. But till date I never received my fast tag sticker. Its been more than 15 days now.

                                Please arrange to dispatch my fast tag immediately.

                                Ref No. HFR883876.

                                You also claimed that it will be delivered in 7 days.

                                The dedicated toll free no is just a bogus. You never get connected.

                                Nagesh
                                +1 photos
                                Jan 25, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 20, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  Avinash Vinjam
                                  from Bengaluru, Karnataka
                                  Dec 19, 2019
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                                  I have applied Fastag on Dec 2nd and i received following email on Dec 6th.
                                  Your FasTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected],
                                  They are cheating customers with not providing valid customer care number and nor issuing the Fastag . They should repay my charges for late delivery im paying at toll gates.

                                  Contact : [protected] for further details.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    D
                                    drecoll
                                    from Rajkot, Gujarat
                                    Dec 19, 2019
                                    Resolved
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                                    Resolved

                                    Address: Rajkot, Gujarat, 360001

                                    I applied for hdfc fastag online on 4th december 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                                    After that i received customer id & wallet id on 5th nov 2019 through sms and email. Even my wallet was recharged for inr. 300. But still i haven't received fastag sticker.
                                    The toll free does not work and i'm struggling with fastag as it is mandatory for all vehicles
                                    Jan 27, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 19, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      N
                                      nkeshavamurthy
                                      from Bengaluru, Karnataka
                                      Dec 19, 2019
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                                      Address: 37 1ST MAIN 4TH CROSS RAJIVGANDHINAGAR LAGGERE BANGALORE, 560058

                                      Sir/madam,
                                      My refrence no-hfr973044, Dt:09.12.2019.

                                      I apply for hdfc fastag when i do payment it says unable to process your request but my balance deduct, i try three times and amount deducted.
                                      I don't want fastag from hdfc because of pathetic services. I tried to contact the customer care number several times, but their is no response to attend the call due to always the call is busy or not connecting to talk the issues. Provided customer care number is not supportive to resolve our issues.
                                      I contacted the bank guys also for the same, but they insisting to contact the customer care number once again to check the status for the same.
                                      Kindly cancel the order and please do refund.
                                      Thanks,
                                      NKeshavamurthy
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dec 19, 2019
                                      Updated by nkeshavamurthy
                                      I apply for hdfc fastag when i do payment it says unable to process your request but my balance deduct, i try three times and amount deducted.
                                      I don't want fastag from hdfc because of pathetic services. I tried to contact the customer care number several times, but their is no response to attend the call due to always the call is busy or not connecting to talk the issues. Provided customer care number is not supportive to resolve our issues.
                                      I contacted the bank guys also for the same, but they insisting to contact the customer care number once again to check the status for the same.
                                      Kindly cancel the order and please do refund.
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                                        Priyam Jayaswal
                                        from Delhi, Delhi
                                        Dec 19, 2019
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                                        Address: C1-1603 , Supertech Livingston,NH24, Ghaziabad, Uttar Pradesh, 201016

                                        I have applied my Fastag over HDFC web site but as on date its not received and application submitted on 9th Dec by HFR980553 but as on date not received and also no proper answer form Custome rcare, kindly look into this.
                                        I am facing difficulties at Toll plaza.

                                        I got message that you will get this in 07 days but even after 10 days its not being received .

                                        Horrible situation in HDFC Fastag, there is no method to even complaint to HDFC.

                                        Paytm is much better than this and I have just stacked by applying through HDFC Fastag.

                                        Yashwant Kumar
                                        HDFC Bank customer support has been notified about the posted complaint.
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