HDFC Bank Complaints & Reviews

I have applied for 2 fastags online (Application ref no.: hfr971341). I have received the login details, but i have not yet received the fastags for my cars.
I have not yet submitted the documents for both fastags as i decided to upload later while applying. I have registered on the hdfc fastag website and created the login details. I have all the documents ready, but i have not yet received any communication regarding submission of the documents. Please look into this soon.

Hi team,

The fastag application is submitted on 11th dec and the customer id and wallet information shared by sms.

I could see wallet is been recharge with rs 300 but the actual sticker is not delivered on the given address.

The toll free number given on the site will never work and customer support team is not responding to my mails.

Request you to please check this and do the need full.

Below are the details:
Ref no 1026958

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

I have made a payment of 500/- on 18th nov for fastag. Hdfc tells, you will get in 10 days. But it’s more than a month now. Still no reply from them. The hdfc customer care number [protected] provided is always busy. I have tried many times on many days. No other contacts or ways to reach them hdfc is so irresponsible and have lost hope on them.

Contact no: [protected]

I was ex employee of hdfc life at vadodara location and worked as branch manager in direct marketing.

Employee id : 147694
Reliving date : 30 oct 2016.

So it is humble request to send me the soft copy of experience letter.

Last 1 month tried to local hr baroda location but they don't reply anything and also put my phone on block list.

This is ridiculous and pahthic responses against ex employee of branded company

Regards
Ratipal singh
[protected]

Hi,

I applied for fastag on[protected]. I have not received fastag delivery till date.
Fastag application reference number is hfr926635.

It should have been delivered within 15 days.

I received sms that fastag has been recharged on[protected]. But haven't got physical delivery of tag. If account is created and tag aslo recharged, then why this delay?

I am planning to travel out of station and want to fix the tag before i leave, so that my family dont have any trouble at tolls when i am not with them.

Please help in fast delivery of fastag.

Thanks
Nikhil

I have applied hdfc fastag through online on 30/11/2019and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr790423. I have uploaded signed copy of the final document and rc/aadhaar and i received a mail and a sms on 5th dec 2019, stating my fastag has been created with following details

Customer id is[protected]

But till today i havent received the fastag id sticker.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. After one hour of continuous dialing they will answer, their reply is wait for two days, this reply i got it on 12/12/19 and still i didnt get fastag. They dont give any mail id to forward a complaint or any reference no or service request no as record

I have been with hdfc for 15 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I applied for HDFC Fastag online. I paid the amount of 500; I got wallet number, customer ID, and even a message that my account has been recharged, but I not yet received the barcode sticker and recently paid the amount at the toll gate because of this. The customer care number which they provided is always busy.

Cust ID:[protected]

I have applied for fastag to hdfc bank on the date:- 07/06/2019, the amount has been debited from my account. It is going to be mandatory for owners of the vehicles, to have one, to pass toll plazas, avoid queues and to save fuel. Received sms regarding issuance, recharge along with customer id and wallet id has been received on 15/12/2019. But for unknown reason till date as on 20/12/2019, the hasn't received it yet. Moreover, the provided customer service number is always unapproachable. Hence, it's not possible to interact with bank officials for the status of delivery. When shall i receive the fastag at my address. Thanks.

Application no. Hrf950003

I have applied for hdfc fastag on 23/11/2019. There has been lack of communication. My application number is: hfr484798.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

How can i get the update, if application not processed, can i
Get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

I applied online for fastag on hdfc bank fastag website

https://getprepaidcard.hdfcbank.com/Fastag/index.aspx

On 19/12/2019 and made online payment of ₹ 500 for the same using a citibank credit card. I was informed that i would receive an email with the fastag registration number and would receive a call from an agent and would receive the fastag in 7 days.

I never received the email (Checked spam folder too) i have not received agent's call and i don't know the registration number.

Money has been deducted from credi9t card.

Helpline [protected] is forever engaged and goes unanswered when we ring

Have made the credit card payment using hdfc credit card through hdfc bank to get a fastag, payment made successful and after that no news from last 12 days, the reference number is hfr956920. After making the payment the screen stated that the fastag application is sent to my registered e-mail i. D which is not yet received. Also that a representative would get in contact with me which also did not happen. As indicated ii also did not receive the fastag in 7 working days. The contact provided for addressing the queries [protected] is always busy whenever called.

It was good to know that many customers are facing similar issues when googled.

Hi fastag

I have applied the fastag online through hdfc portal on 5th dec2019 but still i haven't received any confirmation mail and also not yet received fastag. Your toll free number also always busy and we are struggling to get update from your end. I am planing to go out for my vacation so i need the fastag right away without any delay.

Below the details

Fastag application hfr903357
Etoll1291683

Payment details
05 dec 2019 pos 416021xxxxxx7190 hdfc bank ltd fa[protected] dec 2019 500.00

Applied for fastag through hdfc bank application is successful even account is recharged but till now fastag is not received in post at my mentioned address have applied for same on 6 dec 2019 wallet id is mention even message have come it says your account is recharged and within 7 days you will receive the fastag on mail and post but till now no updates further in it

I registered on 11th dec for fastag with hdfc bank. As per sms received its states pdf will be shared on email and fastag delivered in 7 working days.
Today is 20th dec ' 19 still no update.
Customer care no. Provided is never reachable. Can you confirm on fastag please.
In addition i paid 500/- and wallet balance mentioned is 300/-
One time amount as mentioned while purchasing was 100/- what is the calculation for left over 100/-

I raised a complaint on 18dec that i have not yet received my fastag, for which i made the online application and payment on 4th dec from my hdfc bank account (Via debit card).

I received a response from hdfc customer support that the payment has failed. And i have to apply for a fresh fastag application.

What kind of fraud is this? If the payment/application had failed i would have gotten the money back in my account by now.

I am no longer interested in availing your fastag service. There are many non-fraudulent service providers in the market who at least have a working customer care number unlike your reputed company.

So i request you to process my refund.

Mobile number - [protected]
Date of application - 4 dec 2019
Application number - hfr895136
Vehicle number - hr26dc9505

I have purchase hdfc flashtag card before 12/12/2019. I have received my cust id and wallet id but the physical card is not yet received. Toll free helpline number is always busy so there is no communication. Please deliver the card at the earliest to avoid inconvienience. My cust id is[protected]. Pls do the needful and oblige

.   replace all

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr01107067

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Dear sir,

My concern is that i am purchased a new car on[protected] and install a hdfc fast-tag but that time fast-tag not activated and without activated i m cross the dasna toll in[protected] and that time i am paid 60 rupees in cash because my fast-tag not active but after almost one month later my fast-tag is activated & debit 60 rupees again that screenshot i attach here please check it.
Please refund my money asap.
My hdfc fast-tag customer id is[protected]
& wallet id is - [protected]
Please find the all screenshot & refund the amount asap.