HDFC Bank Complaints & Reviews

I applied for the subjected on 01/12/2019 and is issued and created a wallet by recharge of ₹200/- (got e-mail regarding). But the physical tag is not received yet. There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Applied for fasttag on 5 dec 2019. Payment was successful, application was submitted successfully. Got message saying fasttag application pdf is sent to registered email id, you will recieve fasttag in next 7 working days. Neighter i got email with application pdf nor i got fasstag till date.
However got message and email about successful creation of fasstag wallet. Logged in with the wallet & checked my profile, permanent address is blank. At the time of applying for fasttag i had provided all the information, still address is blank and there is no way to edit the profile. There is no way where we can contact or approach for the same.
Could you please track where is my fasttag or where should i contact in order to track it?

I applied for hdfc fastag online with payment of rs.1000 for two vehicles, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id three weeks back through sms and email. Even my wallet was recharged. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it has already become mandatory after dec 15.

My customer id:[protected]

I had received a response from HDFC Bank Customer Care to send an email to "fastag.[protected]@insolutionsglobal.com". Since this is an invalid email ID with [protected] as plain text, i am unable to send a mail to the concerned team.

Raising a second complaint because i have not received any proper responses for the first till now.

Hi Team,

I have got message that fasttag is activated/recharged with 500on 30th Nov and notified me that card will dispatch in 4 days, but still no response from banker.

Customer care number is always busy and never connects. What is the alternate way to approach and resolve my issue

What is the way to rectify this as it is going to be issue in further at toll plazas. we heard that toll plaza going to charge double the amount and banking guys are not even responding to our query.

Hope this resolves soon

It's being more than 20 days, I have still not received any fastage or pdf which was mentioned while applied and paid the payment.

I am not sure that if hdfc fastag provider is a real or fake service provider that I have already paid for that.
Try to contact on helpline number almost more than 50 times morning, mid, night every time it says busy.
The details I have received a few days back about wallet number or id that is also not working. I try to forget a password then it's saying “no record”. What should I do now.
I tried to contact to Hdfc bank they said we can’t help.

I am requesting to all people please don't go with HDFC fastag, they are not supportive, no helpline, no email, kind of fake service.

Have applied and received fastag thru hdfc. We pasted it in car and traveling to Madurai last weekend from Bengaluru. None of the Toll can defect our tag either thru scanner or thru manual hand held scanner. it was showing invalid tag though we have enough balance in fastag account. We end up paying by cash in all tolls. After the trip we keep trying to hdfc fastag customer care numbers but no response to calls. Some numbers are not working at all. Went to nearby hdfc branch in bengaluru to inquire but they are least bothered to response and says they have no idea on the query.

I ordered fastag through hdfc website online 20 days back on 28 nov 2019 bank sent mail to me stating application number :- hfr707097
Bank claimed that it will issue fastag with in 7 days. It has been 20 days still i dint receive my fastag ant when i went to bank bank employee is sating my fastag is not yet processed.
Fastag Customer care number provided by hdfc bank is busy all the time.

I applied fastag through hdfc bank. I paid 500rs fro that. Almost 45days over till now i didn't got my fastag. There is no reponse from hdfc bank. They given some contact no. Whenever i called that no. Getting busy. ([protected]). I send mail also but no response.
Refernce no. - hfr337001
They committed fastag will delivered with in 7days. Because delay am suffering lot.

I have applied for fast tag on 30 nov 2019 with application reference hfr777724 and customer id:[protected] but i haven't received my physical device yet. Customer support is not working at all, there is absolutely zero communication available regarding this matter. I have not idea whether i receive one or not.

Please resolve this matter asap and provide me update on [protected]@gmail.com

Regards,
Nany

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

I had applied for a fast tag on 9/12/2019 through the hdfc bank website and was assured that i will be receiving the fast tag within seven working days .
after about a week later i get an email stating that the fast tag has been issued and that the fast tag has been recharged fro rs 300.
i also got an email stating my wallet id and customer id as well
but i still have not received the fast tag and the customer care number provided for fast tag customers is always busy

Hello there,

I have applied for a loan top up on my existing loan (Ref[protected]. The procedure was prolonged for 2 months as I had changed over from the organisation I was associated with (Cox & Kings Ltd) to another organisation (Trip Navigator Pvt Ltd). While doing the same I have submitted all required KYCs time and again, from both the organisations.

However after having the clearance on the entire process, your good office advised me that the same has gone on a hold as they have not seen the physical copy of my PAN Card.
Here I would like to point out the following.
1. My PAN ACCOUNT REF IS LINKED TO ALL MY KYCS and everything is submitted as a part of my KYC kit.
2. The Physical PAN Card copy is lost and I have done an FIR of the same.
3. I am already availing an existing loan from HDFC and hence would request you to evaluate the case basis all my EMIs which are getting deducted without any defaults till date.

Request kindly advise me the way ahead.

Thanks and Regards
Atanu Das.
+91 [protected]

I have ordered FastTag with HDFC Bank on 1-Dec-2019
The application no: HFR834419
Did receive the Wallet ID and Customer ID however still not received the FastTag.

HDFC call center number does not work. Neither the escalation numbers mentioned at https://ihmcl.com/fastag/ work

No way of knowing the status of FastTag. This is the worst kind of service from HDFC Bank.

Hello hdfc bank,

I received below confirmation on 5th dec 2019 post applying for the fastag through the hdfc bank online.
—
Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regards,
Hdfc bank
—

Till date i have not received any fastag delivered at home. The customer care number for the fastag [protected] is always busy even if you call at 2:00 am in the night. I went to the hdfc bank vishrantwadi branch, they say you have to call the cc number mentioned above. When i say that is always busy, they ask me to call the hdfc regular cc number [protected] and upon calling them they take my request and do nothing not even a complain number they gave me.

What to do??? If the process itself is not properly setup why do you implement it??

Thanks
Kiran

Hi team,

The fastag application is submitted on 2nd dec and the customer id and wallet information shared by sms.

I could see wallet is been recharge with rs 300 but the actual sticker is not delivered on the given address.

The toll free number given on the site will never work and customer support team is not responding to my mails.

Request you to please check this and do the need full.

Below are the details:

Reference number:hfr84566

Have applied hdfc fastag through online and made payment of rs 500 inr. The reference number of the application is hfr761315 and hfr01039348. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

I've registered online fastag through hdfc, though i've got the wallet id and customer id details, i've not received the physical sticker. I couldn't find a way to log a complaint through the details which is provided in the site, the toll numbers and the mobile numbers are unreachable all time..
If any concerned team, from here could take this up, please help, here my customer id:[protected].

I have received the message about issued of the fastag vide consumer id no.[protected] on 04.12.2019, but till today i have not received the fastag sticker. As per hdfc bank, the fastag sticker was supposed to be received within 15 days but after making payment of the fees for fastag, 25 days has already been elapsed and till today i have not received the fastag sticker.

Partha sengupta

I had applied for a Fastag on 30th Nov and received a confirmation of it being generated on 5th Dec.

Yet to receive the actual dispatched version.

Also no place where i can update my address.

Customer support line always busy.

Customer Id[protected]

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 03/12/2019 through sms only. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Your helpline number does not work. Getting busy tone or some music is going on for infinite time.
I need fastag this week end to travel.

My customer id is :[protected]
Wallet id is : [protected]