HDFC Bank Complaints & Reviews

Address: Pune, Maharashtra, 411045

Website: fastag.hdfcbank.com

Hdfc bank's fast tag that i applied on 03 dec 2019 was processed on 12 dec 2019. But to this day i have not received the fast tag. The toll-free number dedicated for hdfc fastag has never worked so i finally called hdfc phone banking but they do not have any status update. I applied for hdfc because on their website they said fasttag will be processed & delivered within 7 days.

When will i receive my fastag?
Will hdfc reimburse if i am charged double at toll gates?

My application id with hdfc for fastag is hrf862194

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 421501

I have not received my Fastag till now. I had received a mail on 15th saying that the tag is issued successfully but I have not received the tag till now. The customer care of HDFC has no clue by when will I receive the tag

HDFC Bank customer support has been notified about the posted complaint.

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Address: 138/6 Jai Bhawani Nagar Airport Road Indore, Indore, Madhya Pradesh, 452005

Hello,

I am atul upadhyay. My hdfc two wheiler loan number is 5281194. I was satteled my loan account on 31.10.2019. And paid 7500 rs ammount to hdfc assosiate. Executive said noc will be post to your home address between 25-45 days but not 2 months already complited but bank not provide noc till now.
Please help regarding this.

Thanx
[protected]@gmail.com

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Hi

I have applied for fastag before a month. I received email stating tat fastag has been successfully issued on nov 22, but till now fastag din reach me. I have been trying to reach customer care for the past 1 week, always getting line busy. Worst customer care service.
My customer id - [protected]. I don't need an account, tell me how to cancel it, fed with follow up.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by Priyaaravind The email of which is given here is not shown fully..kindly share the correct email address for follow up. Else forward my complaint to the concern team

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Address: 313004

We applied for hdfc fastag For our company Four Vehicles on dated 28.11.2019, also We Provide the necessary supporting documents and vehicle registration certificate Bank representative.
But still we not received Any information from HDFC bank & Not Receive fast tag sticker.
We regular call to our HDFC branch manager Sukher Udaipur Raj. but he reply is in process
So please resolve our issue on urgent basis

HDFC Bank customer support has been notified about the posted complaint.

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Applied for fastag on 30 november 2019

Application no hfr798832

No mail received with the pdf as promised in the application confirmatory sms

Received sms about wallet creation and recharge on 5 december 2019

Yet to receive the fastag as on 18 december 2019

Not able to reach the customer care number mentioned in the web pag

No email id provided for us to contact

Please do the needful asap

Regards
Raghavan

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: 636142

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 30/11/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is. [protected] but still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

+1 photos

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Jharsuguda, Odisha, 768202

I have applied hdfc fastag through online and made the payment. The reference number of the application is hfr810987. I have uploaded all the required documents.

Customer id, wallet number and fastag id has been alloted. But till date there is no clue of despatch of fastag. I tried to contact on customer care number given, which is busy or not being attended.

Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 17, 2019 vide awb no. [protected]. You will receive delivery of the same in 7-10 working days. Kindly co-ordinate with courier on the number[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

Dec 21, 2019

Updated by rchandra15 Please mail me the awb no.

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Address: 411027

I have applied hdfc fastag through online and made payment of 500 inr
Application ref. No - hfr851578 dated 2 dec'2019
Customer id[protected] dated 6 dec'2019
Wallet id - [protected] dated 6 dec'2019
Till date not received the fastag
There is no tracking system.
Customer care is always busy, never connected
Once it was connected but nobody even attended the call.
I am a customer with hdfc from last 10 years.
Let us know the current status immediately

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 690561

I have applied fastag from hdfc online on 2/12/2019 (Ref: hfr859932)
And made payment of rs-500/-. After payment i got an sms, with reference number and says i will get a copy of application in pdf format to my email id.
But till now i didnt get any email.
On 6/12/2019 got another sms with customer id & wallet id, i have created my login with those details and is seems ok, after that till now no updates
I did't get my fastag card till now

I have been a customer of hdfc bank from 2008, till now i didn't get such a worst service from this leading bank

HDFC Bank customer support has been notified about the posted complaint.

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Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 27, 2019

Updated by Sajeevs81 Hello Anay,
I got wallet creation message on[protected], today is[protected]
till now I didn't get any info. Could you please let me know when your 15 working days finish

Regards,
Sajeev

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Address: Race cource road, Coimbatore, Tamil Nadu, 641302

My file no my hdfc home loan is[protected] i asked for the loan enhancement 1l it was approved by engineer last month but still they are processing am working in banglore i went for the branch office 3 times each time am spending 2000, and my father is walking daily to branch that document is missing this is missing, and also no respect to my dad,

Please sort out this especially this nithya she is small girl my dad age is 60+ treated like any thing

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Anay
HDFC Bank Customer Assistance

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Address: 678684

I have paid for fastag through hdfc bank online on 29th november, 2019. I received a mail confirming the tag activation on 30th november, 2019. I also got customer id and wallet id in the same mail. Its been 19 days since then, and i have not received the tag yet. I signed in using the customer id and it shows the tag as active till 2029. Hdfc customer care number is not reachable.

Customer id :[protected]

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: 143001

Applied for fastag through hdfc on 2-12-19.Application no.Hfr852924.Wallet id created on 6-12-19 and received 300/-as wallet cash but didn't received fastag sticker till date.
Customer care number is also not working.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560078

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id through sms and email. Even my wallet was recharged for inr.200. Reference number for the transaction is [protected], customer id is[protected]. But still i haven't received fast tag sticker. The tollfree does not work. Have escalated to the bank multiple times but not received any solution yet. Kindly help me to get this sorted.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by Pravmanc I have already received the Wallet details and also i received a message that the TAG will be couriered, its more than a month i have no clue about it after that sms.

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P

Pravmanc

from Mumbai, Maharashtra

Dec 18, 2019

I have already received the Wallet details and also i received a message that the TAG will be couriered, its more than a month i have no clue about it after that.

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Address: Chennai, Tamil Nadu

I have opened hdfc fast tag wallet but till now i didn't recieved my fast tag. While opening the account and in ad they advertises within 7 days but i went and asked the branch they said it may take 15 days and manager insisted to follow up with the third party. Why i need to follow with third party i have opened i have opened the account with the bank so they are responsible for this

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Ambekar Nagar, Sanghmitra CHS, Chunabhatti (E), Mumbai City, Maharashtra, 400022

During our travel to lonavla on 16 dec 2019, it was smooth as there was no installation of fastag machines at khalapur toll plaza. However while returning on 17 dec 2019, at khalapur toll plaza, we were informed that fastag is not available and hence we paid in cash rs. 173.
However, same amount rs. 173 has been deducted from fastag account.
This is a serious problem as there is no official email id of hdfc bank to send the proofs and claim refund. Because hdfc bank call center never picks up the call ([protected])

+2 photos

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate on nov 22nd.
After that i received customer id & wallet id on 28/11/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. Tried reaching the toll free for a week now and no response. If this is the case why can't you guys return our money, we will get it in the toll itself

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Address: New Delhi, Delhi, 110045

On 2nd dec 2019 applied for hdfc fastag from official website and submitted full fees but i didnt got any response from hdfc bank.
After 15 days an envelope came consisting of customer id & wallet id but no physical fastag was there in envelope.
Tried customer care number for several time but the number is always busy.
Visited nearest bank they also said they cant do any thing in this matter as they are not dealing fastag.
Dont know were to contact know.
Very disappointing to see bank like hdfc is doing such kind of things, will not recommend any one to use there services worst experience ever.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 195 shiv shakti chowk, bh ajawaroad zaver nagar baroda, Vadodara, Gujarat, 390019

This regarding to fasttag delivery, i have booked fasttag with hdfc and confirmation also with below details.

I booked on 3-dec-2019

1)
Dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited

2)

Your fastag has been successfully recharged for rs. 300 on 12/6/2019 11:49:58 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

With above details want to inform you that my fasttag is get not deliver to my address and also not get any communication about it, can you please help me to know, by when i can expect delivery of tag.

Also send multiple emails on support. [protected]@sahaj.co.in but no response

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 122001

When will i receive my fastag rfid sticker?
I have been trying to call the customer care number but it is not working.
Is it a scam?
What am i supposed to do with my issued fastag account and wallet when i cannot use it!

I had lots of options to buy fastag but i selected hdfc because i already have a savings account in hdfc bank, is this what i get for being a loyal customer?

Mobile number - [protected]
Date of application - 4 dec 2019
Application number - hfr895136
Vehicle number - hr26dc9505

HDFC Bank customer support has been notified about the posted complaint.

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Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by abhi242vkg In that case kindly refund my money as i am no longer interested in availing your pathetic service.

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