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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32919

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18418

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Address: New Delhi, Delhi, 110045

On 2nd dec 2019 applied for hdfc fastag from official website and submitted full fees but i didnt got any response from hdfc bank.
After 15 days an envelope came consisting of customer id & wallet id but no physical fastag was there in envelope.
Tried customer care number for several time but the number is always busy.
Visited nearest bank they also said they cant do any thing in this matter as they are not dealing fastag.
Dont know were to contact know.
Very disappointing to see bank like hdfc is doing such kind of things, will not recommend any one to use there services worst experience ever.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 195 shiv shakti chowk, bh ajawaroad zaver nagar baroda, Vadodara, Gujarat, 390019

This regarding to fasttag delivery, i have booked fasttag with hdfc and confirmation also with below details.

I booked on 3-dec-2019

1)
Dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited

2)

Your fastag has been successfully recharged for rs. 300 on 12/6/2019 11:49:58 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

With above details want to inform you that my fasttag is get not deliver to my address and also not get any communication about it, can you please help me to know, by when i can expect delivery of tag.

Also send multiple emails on support. [protected]@sahaj.co.in but no response

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 122001

When will i receive my fastag rfid sticker?
I have been trying to call the customer care number but it is not working.
Is it a scam?
What am i supposed to do with my issued fastag account and wallet when i cannot use it!

I had lots of options to buy fastag but i selected hdfc because i already have a savings account in hdfc bank, is this what i get for being a loyal customer?

Mobile number - [protected]
Date of application - 4 dec 2019
Application number - hfr895136
Vehicle number - hr26dc9505

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by abhi242vkg In that case kindly refund my money as i am no longer interested in availing your pathetic service.

Dec 18, 2019

Updated by abhi242vkg Rs. 500 was debited from my account on 4th december.

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Address: Th M 21 Naveen Nagar MDA Colony Moradabad, Moradabad, Uttar Pradesh, 244001

Hi my car no is UP21BX4623 and I have got this HDFC fastg at the time if delivery on 02/11/2018 and have recharged it on 4 Dec 2019 first time. But at the time of passing through the toll on 12 Dec 2019 it shows discontinued.
I have called many times on toll free no [protected] but it did not conneted and when i called on 1033 they said that they are not able to clarify what is the problem and for the same I need to contact with HDFC itself. So Kindly resolve this as soon as possible as I have already recharged and facing problem while passing toll.

HDFC Bank customer support has been notified about the posted complaint.

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Address: susroad, Pune, Maharashtra, 412115

My name is kishori ketklale. I had hdfc credit card and i surundered that card in october 2017 by paying the settlement amount, please provide noc my card number was
[protected].

Please check this as early as possible. I have closed my card in oct -2017 by paying settlement amount. I got credit card statement in last oct-2017, after that i didn't got any statement mail or any noc.
Please provide me statement or any kind of certificate which will show my cc is cleared.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/02 for any queries in this regard.

-Zubin
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by kishori ketkale where to contact?

Dec 20, 2019

Updated by kishori ketkale PLEASE UPDATE ON THIS AS SOON AS POSSIBLE

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Address: Dr Kona S Srinivas, Flat 101 & 102, Sai Balaji Residency, Classic Enclave, Sainikpuri, Hyderabad, Telangana, 500094

I have applied for fastag on 29/11/2019, i have paid 500 rs through hdfc credit card. I got the confirmation number e toll 1291688, but till today i haven't received the document by post or by any other manner.
My details are mr. Kona subrahmanya sreenivasu, mobile number [protected]
Pls give me appropriate confirmation about my application and when it will be delivered.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: III-230, NTPC COLONY, UNCHAHAR-RAEBARELI (UP), Raebareli, Uttar Pradesh, 229406

I have applied hdfc fastag through online on dt. 04.12.2019 and made payment of rs. 500 inr (200 for security amount rs. 100 for fastag charge & rs. 200 as the top up amount). The reference number of the application is hfr886988. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise i would have applied and got it in any toll gates. Please update on the status.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hi,

On 16th dec 2019, rs 177 had deducted from my hdfc account number mir[protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 120717-mir[protected]. I don't know about this deduction? Why this deduction happen without my knowledge how would they can do? However i haven't deposited any money more than 25k in my account could you please let me know what is happening

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We'll just need a few details to help you. Please click on https://t.co/N2sk0voO2e to share your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Thiruvananthapuram, Kerala, 695582

Hi team,
I have applied for the fast tag on november 2019 last week.
I have received my customer id is[protected] and wallet id
[protected]. I have not received my fasttag sticker yet.
It is very very disappointing that the customer care number provided on the hdfc site, no one is answering the call. I have being calling this number since few weeks.

To be frank the faculty provided by hdfc for this fast tag support is very very poor. Not sure what i need to.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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I have applied for hdfc fastag on 29 nov 2019 and till today date 17 dec 2019 i have not received any update about my hdfc fastag. As per you commitment i must receive it within 7 days. But still i am struggling for this. Being such a big organisation i have doubt on your service now. Even calling your toll free is not working each and every time the call is busy

Registered mobile number -[protected]
Email [protected]@gmail.com
Vehicle registration number - mh15ex4408
Fastag reference number - hfr799336

Dec 20, 2019

Complaint marked as Resolved

received fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Customer Assistance

Dec 20, 2019

Updated by Akshay4408 i have not received any dispatch details of the tag via SMS or E-mail, anyways today 20-12-19 my fastag delivered to my adddress. finally received my tag, but still HDFC should improve their system.

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Address: House No. 21-A, Sector 10, Nanak Nagar, Jammu, Jammu and Kashmir, 180004

I had applied for two number hdfc fastag which was promised to be delivered within 7 days. Now more than 13 days have passed but i am yet to receive my fastags. My customer id is[protected] and my wallet id is [protected]. Hdfc fastag toll free number does not responds. Kindly look into the complaint and get my fastags delivered at the earliest as i am facing problems during my frequent travelling.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 603103

I paid on 30th november 2019 for fasttag through hdfc site and i received messages that my customer id and wallet id created but till date not received physical fastag and tried calling customer care number but no once picks the call. Worst service from hdfc. My amounts of rs 500 deducted and no fasttag received in 17 days. Need my fasttag to be immediately delivered.
Fast tag application no. Hfr780437
Date of submission: 30th november 2019

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by sureshvbabu Thank you for the response. Just now received my fastag.
Thank you For India Consumer Complaints form for the great support and prompt action.
Really appreciated.

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Address: raipur, Dehradun, Uttarakhand, 492001

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr785497. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance you may write to us @ escalations.[protected]@1pay.in or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: raipur, Dehradun, Uttarakhand, 492001

Have applied hdfc fastag through online and made payment of 500 rs. The reference number of the application is hfr785497. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Feb 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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I had applied for hdfc fastag with application reference: hfr906061. Though i got my customer id and wallet id i have still not received the fastag physically to my postal address shared with the bank.

So for no updates on the same and i am still waiting to hear. I am trying to reach their customer service numbers, it is continuously engaged and when it connects no one will pick up.

I need my fastag asap. Pls help

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

I applied for hdfc fastag on 15/12/2019 through the online portal and made a payment of rs. 500. I uploaded a copy of rc since then there is no update.
The portal said that i shall receive a pdf on the registered email, but there is no sigh of it yet.

The reference number of the application is hfr01117388.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. It just plays the music even when the call is connected after so much trouble.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates.

Please update on the status.

Dec 29, 2019

Complaint marked as Resolved

The bank did respond to thr complaint that I registered. I also received the credentials from the bank and the actual product within 10 days of registering the complaint.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by nikita2906 Hi,
I haven't received any mail regarding the wallet creation.
Neither have I received the FasTag credentials.
There has been no communication from HDFC on the registered mail.

I only received a text msg saying :

UPDATE: FASTag application HFR01117388 was successful.
You will receive a PDF on registered Email ID and FASTag in 7 working days.
For details, call [protected]

Please update

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I have applied for fas tag for my car. But yet my fas tag not received me. My customer id is[protected] and wallet id is [protected] of hdfc fas tag. When ever i call to customer care of hdfc fas tag they not attend the call. Sir from last 15 days i m waiting for fas tag. I have paid 500rs to hdfc for this. This type of behave with customer is not right.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Thiruvananthapuram, Kerala, 695543

I have applied for fastag on 02-dec-2019 and today is 18-dec-2019. I got email like the fastag got recharged, etc. But didn't get the fastag yet. There is no intimation like when it will reached to me. My application referrence is "hfr844592".
The customer care number you provided[protected] is pathetic. It is always busy and if got connected, then no one will attend the call. If you can't satisfy the customers, then don't do works like this.

Get me the fastag asap or refund me the amount. I will get fastag from some reliable sources.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

Dec 31, 2019

Updated by arunsankars1989 My wallet got created and recharged on December - 6, 2019. According to your reply, I should get the tag in 15 working days and the dispatch details will be shared as SMS. This is the 17th working day today and I didn't get any intemation regarding the same. Please close the wallet and return me my money. I will get tag from some reliable company. What a pathetic unreliable service you have. And you are not keeping your words. Feeling like I got cheated.

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Address: Plot No. 453, Anna Nagar, Madurai, Tamil Nadu, 625020

I have availed hdfc fastag through net banking and i received application no. Hfr603797. Despite payment of rs.500/-, i have not received the tag till today. Please oblige and satisfy your valuable customer. Since the last day for fastag has been fixed by the government as 31st december 2019, it is very difficult for me to travel even though i have made payment with your bank much earlier. Hence, it is just and necessary to comply my request and send the fastag with immediate effect.

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Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hello team,

I have received fastag during purchase of new car and my customer id is [protected], it has been more than two months now and still i haven't received any welcome emailer or wallet id which is mandatory to register my fastag.

I have tried multiple times to call customer care on[protected] but it is always showing as busy.

Please advise to resolve this issues.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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