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Updated: Feb 20, 2026

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Hi sir, i have registered for fastag through hdfc online portal. After submission of application through online they have generated application number i. E. Hfr929764 and after 5 days they sent the customer id and wallet id through registered email. But the original sticker is not received till now. I am trying to reach their toll free numbers but most of the times they are not working. I have paid rs 500 online for this registration. Without sticker if i go through toll plaza then they will charge me more price. Need your help here.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Gopala Krishna Gundu I have registered it 6th of december 2019. after registration the message displayed was
"You will receive your Fastag in the next 7 working days".
Now your saying 15 working days.when will it reaches to my address.

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R

Rajinder_1

from Bundi, Rajasthan

Dec 18, 2019

Wrong vehicle number

R

Rajinder_1

from Bundi, Rajasthan

Dec 18, 2019

Wrong vehicle number

V

viney sagar

from Mohali, Punjab

Dec 18, 2019

Hi
I registerd fast tag via hdfc on 16 dec 2019
Reference no is HFR01137473

Problem is i have not got any email confirmation from hdfc fastag. Seriously absurd. Please get it completed as soon as possible

G

Gopala Krishna Gundu

from Bengaluru, Karnataka

Dec 19, 2019

I have registered it 6th of december 2019. after registration the message displayed was
"You will receive your Fastag in the next 7 working days".
Now your saying 15 working days.when will it reaches to my address.

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Address: Chennai, Tamil Nadu, 600061

I have applied for fastag through hdfc netbanking and received customer id as[protected] and wallet id [protected] on december 12, 2019. Not yet received fastag and please issue the same at the earliest. Received the tag details on 12.12.2019.

I have been trying to reach customer care at [protected] but for the past 3 days it was busy and nobody responded to it.

Contacted hdfc bank customer care and raised a ticket (Chnc[protected]) for issue of tag. Please release the tag asap

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received FASTag wallet details, please note that you will receive the FASTag in 15 working days post creation of your FASTag wallet. The dispatch details will be intimated to you via SMS. For any further assistance, you may write to us at escalations.[protected]@1pay.in or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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V

viney sagar

from Mohali, Punjab

Dec 18, 2019

Hi
I registerd fast tag via hdfc on 16 dec 2019
Reference no is HFR01137473

Problem is i have not got any email confirmation from hdfc fastag. Seriously absurd. Please get it completed as soon as possible

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Address: 516, PAWANPURI, BENAR ROAD, JHOTWARA, JAIPUR-302012, Jaipur, Rajasthan, 302012

I applied for hdfc fastag online on 20th nov 2019 with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 23rd nov 2019 through sms and email. Even my wallet was recharged for inr. 200. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th dec onwards.

Please help.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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M

MmtC209

from Mumbai, Maharashtra

Dec 18, 2019

I applied for hdfc fastag online on 22nd Nov 2019 with payment of Rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received a sms that my wallet was recharged for Rs.300/-. But still i haven't received fastag sticker.
The tollfree does not work and i'm struggling with fastag as it already mandatory from 15th December 2019. My fastag application reference no. is HFR786874.
You are requested to resolve the matter and instruct the concern to send me the fastag sticker.

(M M Trivedi)

V

venkatsvs

from Lalgudi, Tamil Nadu

Dec 20, 2019

I have applied for fastag sticker with HDFC bank online by paying Rs. 500. I have received a mail from HDFC saying FasTag has been successfully charged on 12/12/19. Then I received another mail saying the fastag sticker has been issued successfully on 12/12/19. But I am yet to get the sticker as it is promised by HDFC that the sticker will be delivered at my door step. My Customer Id is[protected] and wallet ID is [protected]. I am not able to contact HDFC through their customer car number.Pl respond.
venkatasubramanian

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Address: 229, 3rd Cross, 4th Phase, yelahanka new town, 560064

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

Rfid:[protected]

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.br...

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I have made an online payment of the annual premium on 16dec2019 via hdfc insurance site thinking the due date is nearing and the same premium amount got deducted via nach on 18dec2019 from my back account. Both the deductions are reflecting in my bank account, kindly check and reverse one of those deductions back into my account.
Policy # 17293962...

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Address: Hamirpur, Uttar Pradesh, 210424

The application for allotment of fastag was made on 03/12/2019 with the option o[censored]ploading the vehicle registration document later along with the payment of rs 500 as fees (Including security deposit) but neither any acknowledgement was received after the completion process nor the status of the same is traceable as on now by any means. The helpline no is always found busy and no e-mail or message has been received till now.

Dec 27, 2019

Complaint marked as Resolved

The problem has been resolved as fastag was delivered two days ago.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I applied for fasttag from hdfc bank. It took 10 days after submitting request to get email from bank with the confirmation that fats tag has been generated.

However, the tag was never delivered to my address. It has been 4 weeks since i submitted the request.

Bank phone numbers does not work. I even wrote to the customer care email id but never received any response back.

Hdfc bank service is pathetic. Would advise to stay out of hdfc for fasttag

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411045

Website: fastag.hdfcbank.com

Hdfc bank's fast tag that i applied on 03 dec 2019 was processed on 12 dec 2019. But to this day i have not received the fast tag. The toll-free number dedicated for hdfc fastag has never worked so i finally called hdfc phone banking but they do not have any status update. I applied for hdfc because on their website they said fasttag will be processed & delivered within 7 days.

When will i receive my fastag?
Will hdfc reimburse if i am charged double at toll gates?

My application id with hdfc for fastag is hrf862194

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 421501

I have not received my Fastag till now. I had received a mail on 15th saying that the tag is issued successfully but I have not received the tag till now. The customer care of HDFC has no clue by when will I receive the tag

HDFC Bank customer support has been notified about the posted complaint.

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Address: 138/6 Jai Bhawani Nagar Airport Road Indore, Indore, Madhya Pradesh, 452005

Hello,

I am atul upadhyay. My hdfc two wheiler loan number is 5281194. I was satteled my loan account on 31.10.2019. And paid 7500 rs ammount to hdfc assosiate. Executive said noc will be post to your home address between 25-45 days but not 2 months already complited but bank not provide noc till now.
Please help regarding this.

Thanx
[protected]@gmail.com

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Hi

I have applied for fastag before a month. I received email stating tat fastag has been successfully issued on nov 22, but till now fastag din reach me. I have been trying to reach customer care for the past 1 week, always getting line busy. Worst customer care service.
My customer id - [protected]. I don't need an account, tell me how to cancel it, fed with follow up.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by Priyaaravind The email of which is given here is not shown fully..kindly share the correct email address for follow up. Else forward my complaint to the concern team

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Address: 313004

We applied for hdfc fastag For our company Four Vehicles on dated 28.11.2019, also We Provide the necessary supporting documents and vehicle registration certificate Bank representative.
But still we not received Any information from HDFC bank & Not Receive fast tag sticker.
We regular call to our HDFC branch manager Sukher Udaipur Raj. but he reply is in process
So please resolve our issue on urgent basis

HDFC Bank customer support has been notified about the posted complaint.

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Applied for fastag on 30 november 2019

Application no hfr798832

No mail received with the pdf as promised in the application confirmatory sms

Received sms about wallet creation and recharge on 5 december 2019

Yet to receive the fastag as on 18 december 2019

Not able to reach the customer care number mentioned in the web pag

No email id provided for us to contact

Please do the needful asap

Regards
Raghavan

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: 636142

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 30/11/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is. [protected] but still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Jharsuguda, Odisha, 768202

I have applied hdfc fastag through online and made the payment. The reference number of the application is hfr810987. I have uploaded all the required documents.

Customer id, wallet number and fastag id has been alloted. But till date there is no clue of despatch of fastag. I tried to contact on customer care number given, which is busy or not being attended.

Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 17, 2019 vide awb no. [protected]. You will receive delivery of the same in 7-10 working days. Kindly co-ordinate with courier on the number[protected] for delivery of the tag on preferred date and time.

-Nadia
HDFC Bank Customer Assistance

Dec 21, 2019

Updated by rchandra15 Please mail me the awb no.

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Address: 411027

I have applied hdfc fastag through online and made payment of 500 inr
Application ref. No - hfr851578 dated 2 dec'2019
Customer id[protected] dated 6 dec'2019
Wallet id - [protected] dated 6 dec'2019
Till date not received the fastag
There is no tracking system.
Customer care is always busy, never connected
Once it was connected but nobody even attended the call.
I am a customer with hdfc from last 10 years.
Let us know the current status immediately

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 690561

I have applied fastag from hdfc online on 2/12/2019 (Ref: hfr859932)
And made payment of rs-500/-. After payment i got an sms, with reference number and says i will get a copy of application in pdf format to my email id.
But till now i didnt get any email.
On 6/12/2019 got another sms with customer id & wallet id, i have created my login with those details and is seems ok, after that till now no updates
I did't get my fastag card till now

I have been a customer of hdfc bank from 2008, till now i didn't get such a worst service from this leading bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 27, 2019

Updated by Sajeevs81 Hello Anay,
I got wallet creation message on[protected], today is[protected]
till now I didn't get any info. Could you please let me know when your 15 working days finish

Regards,
Sajeev

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Address: Race cource road, Coimbatore, Tamil Nadu, 641302

My file no my hdfc home loan is[protected] i asked for the loan enhancement 1l it was approved by engineer last month but still they are processing am working in banglore i went for the branch office 3 times each time am spending 2000, and my father is walking daily to branch that document is missing this is missing, and also no respect to my dad,

Please sort out this especially this nithya she is small girl my dad age is 60+ treated like any thing

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Anay
HDFC Bank Customer Assistance

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Address: 678684

I have paid for fastag through hdfc bank online on 29th november, 2019. I received a mail confirming the tag activation on 30th november, 2019. I also got customer id and wallet id in the same mail. Its been 19 days since then, and i have not received the tag yet. I signed in using the customer id and it shows the tag as active till 2029. Hdfc customer care number is not reachable.

Customer id :[protected]

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: 143001

Applied for fastag through hdfc on 2-12-19.Application no.Hfr852924.Wallet id created on 6-12-19 and received 300/-as wallet cash but didn't received fastag sticker till date.
Customer care number is also not working.

HDFC Bank customer support has been notified about the posted complaint.

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