HDFC Bank Complaints & Reviews

Address: Tapi, Gujarat, 394630

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899.00/- with three different EMI of 623 from my credit card number ending with 0352 without my concern on date:19/Oct/2010, 19/Nov/2019 and will be debit on 19/Dec/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 50780491
Name :- Kamleshkumar Magansinh Rathod
Mobile No. :- [protected]
Credit Card Number Ending :- 0352

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HDFC Bank customer support has been notified about the posted complaint.

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Applied for fastag on nov 30th and received the welcome mail after complaint through consumercomplaints.in and no response thereafter. Haven't received the fastag till date. The email provided for contact purpose by the hdfc bank was protected and was of no use. Expecting assistance and proper information regarding the same.
Customer id[protected]

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Wishways Received it today

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag on 30-nov-19. Issued fastag on 6-dec-19, cust id[protected]. Now more than 15 days are over, but fastag has not reached me. They have hopeless customer care number which is fully busy throughout the day and keep playing music during night hours. Horrible. No one to contact.
Their fastag portal says, tag is issued within 7 days.

Is there any remedy? May be file a case in consumer courts for putting customers in hopeless situation.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422010

I have applied for hdfc fastag on 29 nov 2019 and till today date 17 dec 2019 i have not received any update about my hdfc fastag. As per you commitment i must receive it within 7 days. But still i am struggling for this. Being such a big organisation i have doubt on your service now. Even calling your toll free is not working each and every time the call is busy.

Dec 20, 2019

Complaint marked as Resolved

received fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Akshay4408 registered mobile number -[protected]
email [protected]@gmail.com
vehicle registration number- MH15EX4408
fastag reference number- HFR799336

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Address: 77, pratham Vatika, Gotri, vadodara, Vadodara, Gujarat, 390021

I have applied for fast tag on 15/12/19 using hdfc cedit card and rs.500/- have been paid for the same. My fast tag application reference no is. Hfr1128175.

I have given my email id as [protected]@radiantengg.com.

But so far i have not recieved any confirmation on my email id nor on mobile. Please do the needful since. I have to apply for one more vehicle.

Regards
Sanjeevkumar k choudhary
(M) +91 [protected]

Feb 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

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Address: GIDC PHASE 3, DARED, JAMNAGAR, Jamnagar, Gujarat, 361005

I have applide fast tage by online, . But we cant recived any sms, email or fasttage sticker. Payment has been dedected in to my account.

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I have purchased fastag from hdfc bank through online. I have paid amount of rs. 500/- and my application number was hfr392599 on 18-november-2019. But till date i did not received the fastag. As per their instruction it will be send within 7 days. Regarding this issue i called to customer care ([protected]) and given complaint. And after continues follow up also they giving different answers, like within two days. Almost i am calling daily regarding this. 1 month has been completed.

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Aug 14, 2020

Complaint marked as Resolved

Finally I have received the product

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

Jan 01, 2020

Updated by moruravi I don't know what happended to HDFC bank, they completely failed in fastag service. Till they asking me time, already two extentions given.
First they sought a time o[censored]p to December 24, 2019
Second extention asked a time o[censored]p to January 01, 2020.
Now they asking time o[censored]p to January 07, 2020.

I request HDFC bank that if they unable to handle Fastag service, please refund my amount.

There is lot of banks are there which provide fastag service...

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Address: A-23/704, Happy Valley,, Manpada, Thane, Maharashtra, 400610

Hdfc bank insisted me to go for fastag online. I applied for the same on 30th november 2019 and rs. 500 deducted from my account. I got the acknowledgement saying, "update: fastag application hfr788103 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]"
Now, i neither received fastag nor the pdf copy. The customer care number gets engaged all the time and i am clue less what to do next.
Didn't expect such bullsheet from reputed bank like hdfc and i am customer of this bank from last 20 years.

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: MUMBAI, Mumbai City, Maharashtra, 400027

Had applied for FASTAG for 2 vehicles on same day, received only 1 and the other 1 is still not received. Received SMS alert saying will be delivered on 10.12.2019 but till date no further news or receipt of same. Also Toll Free Helpline number is continously busy and cannot get through. Your Urgent action solicited.

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I have applied for fast tag on 2nd december from the hdfc fasttag website and chasing since last week over email no one is responding even the payment is credited and rs 300 has been uploaded in the wallet.

The fast tag rule has been applied from government while still more than 15 days hdfc is not able to deliver the fast tag on time.

If penalty is levied does hdfc pay for the same?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Abhijit Redgaonkar Email id is not reachable and phone call are also not reachable so the complaint was raised for same.

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A

Abhijit Redgaonkar

from Mumbai, Maharashtra

Dec 17, 2019

Email id is not reachable and phone call are also not reachable so the complaint was raised for same.

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I applied for fastag from the online portal on 1st december. My fastag ref number is hfr821321. I have still not received the two tags. The money has been deducted from my credit card. I have sent emails to status. [protected]@sahaj.co.in - that email id does not work. I have been trying the phone [protected] - that number does not work.

Can someone resolve this please

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. Kindly note the dispatch details of the TAG will be shared with you through SMS. For any further assistance, you may call on[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by tkediyal I am disappointed by the delay - I applied on 1st Dec and so already 18 days are done. 7-10 working days essentially mean that it will be into 2020 before I can even think of getting it.
By when will I get the SMS and the details of the dispatch?

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T

tkediyal

from Mumbai, Maharashtra

Dec 19, 2019

I am disappointed by the delay - I applied on 1st Dec and so already 18 days are done. 7-10 working days essentially mean that it will be into 2020 before I can even think of getting it.
By when will I get the SMS and the details of the dispatch?

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Address: HDFC Bank House Senapati Bapat Marg, Lower Parel, Mumbai - 400013, Mumbai City, Maharashtra, 400013

I have applied for hdfc fastag on 10th nov 2019 online and on 23rd november 2019 received text that my fastag is issued and my customer id is[protected] along with the wallet id which is also recharged.

Then on 28th november received another text that my fastag wallet has been created and card will be dispatched in 3-4 working days.

After this date neither i got any text from the bank on this subject, nor my fastag is delivered to my address. The number given on website is a toll free number and it never gets connected. I have been trying this number since last so many days and it never got connected.

There is no chat option available on the website, no email id mentioned in the website. There is no way that we can get connected with the bank and check the status of the application.

This is highly frustrating that hdfc kind of name is behaving in such a way. Can somebody get this listened.

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your Fastag has been delivered to your mailing address on 13 December 2019 vide Blue Dart courier bearing AWB No. [protected] and the same is received by Mr. Aire Khan. For any further assistance, you may call on[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: #586, 14th B Cross, Bhuvaneswari Nagar, H.A. Farm Post, Hebbal Kempapura, Bangalore 560024, Bangalore, Karnataka, 560024

My fastag is active however not received my card yet. I'm a frequent traveler on airport &nh4 road. Although i hv balance & account it's off no use. I still stand in long queues for cash payment. I trusted hdfc for speedy service but now this is taking ages. Pls courier my tag at the earliest. My customer id is[protected] &wallet id is [protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560043

I had purchased a mobile phone in amazon by using hdfc cashback offer on 12/aug/2019
The offer stated that within 90 days the cashback will be credited in the bank account but it's already 127 days yet i have not received the cashback and hdfc helpline are not providing sufficient details
Its a fraud!
Hdfc bank is a scam...

Please contact me on [protected]
Or
[protected]@gmail.com

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: SHOP NO5 1ST FLOOR LUCKNOW PLAZQA BUILDING, NEAR VISHAL SHOPING MALL, NAZIRABAD, Lucknow, Uttar Pradesh, 226018

Hi
I applied for fasttag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.

My application reference no is hfr824325

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks
Nawaz khan

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet. The dispatch details will be intimated to you via SMS. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 21, 2019

Updated by Nawaz3100 VALLET ACTIVATED ALREADY 16 DAYS PLZ PROVIDE ME MY FASTAG URJENT PLZ

Dec 23, 2019

Updated by Nawaz3100 Hi
I applied for fasttag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.

My application reference no is hfr824325

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks

Dec 24, 2019

Updated by Nawaz3100 VALLET ACTIVATED ALREADY20DAYS PLZ PROVIDE ME MY FASTAG URJENT PLZ

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I applied for hdfc fastag online and also made a payment of rs 500. I received the following sms
Update: fastag application was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

I did not receive any pdf in email as per sms received. Also the toll free number provided is not functional.

How to track my application status? Plz help

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Pondicherry, Puducherry, 605010

What kind of email are you providing?

Fastag.[protected]@insolutionsglobal.com

Is it a mail id and you have asked several customers to mail to this id. Idiotic service by hdfc.

Deducted money but not able to deliver the tag and providing crap mail id.

Refund my amount. I willtake tag from tollbooth instead of approaching such chutiya service by hdfc

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411046

Dear sir,
I found that hdfc bank employees sharing my bank account information like transaction and other information to third party. I have my account at hdfc, salunkhe vihar branch, pune and my customer id is 66277031. This is against the privacy and found that they are sharing this information frequently. Kindly request you to take action against these employees.
Regards,
Vijaykumar katkar

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Have applied hdfc fastag through online and made payment of 500 inr (For security amount & top up amount) on 30 nov2019. The reference number of the application is hfr803270. I have uploaded required document and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5years now (Loans, hdfc life mf) and i was not expected these response
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status and when will i get my fastag

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 682020

I have applied for the fast tag from hdfc bank fastag portal (Hfr381321). I have already paid all the charged but i didn't get any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that your FasTag has been delivered to you on 17 December 2019 vide BlueDart Airway Bill Number: [protected].

-Nadia
HDFC Bank Customer Assistance

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