HDFC Bank Complaints & Reviews

I have applied for fastag through hdfc on 28th november 2019 (Application ref no: hfr653523). Received a mail from hdfc on 4th december stating fastag issued successfully containing fastag i'd and wallet number. But i didn't receive the physical fastag till today (17th dec 2019) nor didn't receive any courier information related to dispatch of fastag. While applying fastag, it was mentioned that will be getting fastag within 7 working days. But it is almost three weeks since i applied fastag.

Also calling customer care number it is always busy

I'd purchased fastag through hdfc bank.

The fastag was created successfully on 23 nov 2019. And 300 rs also has been recharged on same day.

Also received message that the fastag card/sticker will be delivered in 3-4 working days as of 28 nov 2019. However, i'm yet to receive the same. Tried calling the toll number [protected], since 10 days, but no use. Either the number is busy or nobody picks up the call.

The hdfc phone banking says that they don't support fastag related queries and gave a mail id (Status. [protected]@sahaj.co.in), which doesn't work. The mail bounced back saying email address doesnt exist.

Please let me know the status of delivery at the earliest and from where should i receive the card now.

This is really frustrating experience with hdfc bank service as they don't own the fastag service though i purchased it through them and no clue what's happened to my card.

I've travel plans this week and need this card as soon as possible.

Hi
I have applied for fastag from hdfc bank and i got mail from hdfc that "your fastag has been successfully recharged for rs. 300 on 12/6/2019 11:08:05 pm. Our reference number for the transaction is[protected]".
And customer id is[protected].

However, i have not received fastag sticker till now. And the customer care number is always busy.

Hi my self nandhini j i'm working in nelson manikam road nm tower, hdb financial services as hdfc prime banker, i joined in last year. Beginning itself shift timings 9.30 to 6.30 after few days they i'll ask to extend our shift timings for 7pm, then after few months they i'll made us to extend for till 8.30. Nearly we are working more 11 hours per day. We don't have any option to survive there. We i'll extending our shift timings and we left...

I have applied for fastag through hdfc on 29th november 2019 (Ref no: hfr774378). Received a mail from hdfc on 5th december stating fastag issued successfully containing fastag i'd and wallet number. But i didn't receive the physical fastag till today (17th dec 2019) nor didn't receive any courier information related to dispatch of fastag. While applying fastag, it was mentioned that will be getting fastag within 7 working days. But it is almost three weeks since i applied fastag.

I have applied for fastag on 30th nov and have not received yet. I have to travel on 20th dec'19. My application number is hfr793666. I applied because of promise of providing fastag in 7 working days however not received after 13 working days. Hence please issue it till 19th dec.
Already tried to complaint at toll free number however not received good response also difficulty on contacting toll free number. That is another challenge. Overall it's useless service.

Fastag application reference number hfr380599. No email received and amount deducted / paid from my account.
I have applied for fastag, but a message flashed (Attached) that the fastag application pdf is sent to your registered email id. Unable to contact at [protected] as no response on this number, and no contact email for complaint.
Rs. 500/- deducted form my account but no confirmation email or any call received for fastag. Also attached my vehicle rc.

I have applied for the fasttag from hdfc bank fastag portal. All the charges are paid and I have also received customer id & wallet id but the fastag sticker that need to be pasted in car still not received from bank and their customer service number is also not reachable. Now is almost 3 weeks past . how to get the sticker. No response from bank or customer care mails.
Now the money in wallet is of no use without sticker.

I applied for hdfc fastag online on 9/12/19 with appilcation ref no. Hfr975185 and made payment of inr 500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
I received customer id & wallet id also and got a message as it was recharged for inr 300.
But i haven't received my sticker yet.If there is any problem with communication address to send the sticker courier please give me some email id or contact number to update it.

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker

I had placed the order online on Dec 4 2019 with ref no: HFR889650 and it has deliver within 7 days as per Acknowledge form HDFC Fastag. But till now i haven't got the Tag. Please take this complaint and resolve asap.

Date : 04 Dec.
Website ordered : https://getprepaidcard.hdfcbank.com/fastag/index.aspx.
Delivery Date : 12/12/2019.

IMP Note: There is no response from helpline no. and don't no where to go to fix this.

I had applied for the HDFC Fastag on: 4/11/2019, for one of my Car KA04MK2146 i see the account ID has been created by not received my Tag, I has been updating the same in the portal and no response nor able to reach Customer care, Number provided is always busy and unable to reach, I need assistance as i need to travel long this month with Tag and its been made mandate, please assist.

Hdfc bank fastag — physical fastag not received at registered address


I have applied for fastag on 029/11/2019 with hdfc bank, payment of rs 500/- has been deducted also got confirmation for activation & recharge but till today (15/12/2019) havent received physical tag at my address, there is no way of tracking & toll free number never connects.

Sir I am primium customer of HDFC Bank, using net banking also & having credit card rigaliya user .I have done payment through this card for fastage ane even mail through I received coustomer I'd & wallet id also .Even I got message also about my balance in card ...But still card not received .even I also generate password on bank side for fastage...Then my self complaint to local HDFC branch they have sent me status in that status payment status failed seen..& I even check credit card statement there payment status seen me done for fastage.. I also sent copy via whatapp to connected local branch stil they have no proper reply ..even I see coustomer care number always seen busy even whole day...hope I get proper support...from this ..u have account with adajan branch Surat

On 17.12.19 i was travelling via my CAR mh-10-ba-9289 from pune-sangli with valid fastag and full balance on that of rs 600 and crossed NHAI toll plaza on khed-shivapur at 7.59 am, toll plaza did not recognize the fastag hence after 15 mints of fight I paid in cash rs. 95, as per hdfc fastag policy, but after 1.5 hrs the double debit of rs. 95 on fastag message was sent on my reg mobile.
I request to refund that rs.95 on my fastag wallet. And govt shall make mandatory for all toll plaza's to make compulsory to update their machinery of scanning fastag and not to harrase clients of fastag to pay double fees on toll plaza...

Hdfc bank fastag : sticker not yet received

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 28/11/2019 through sms. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Please let me know whom should i contact, when i will be getting the fastag sticker

Dear Sir/Madam, I have applied for HDFC fast tag on 30th November. I have paid INR 500/-. I have received an email that Tag has been issues successfully on 5th December.
My Customer id for Fastag is[protected], The linked account OR wallet id is[protected].

Even after 2 weeks I have not received the fastag delivery. I was told I will get it in 5 to 7 working days.

I am an existing HDFC bank customer and the money is deducted from the account. I am currently clueless about when it will get delivered ? Whether its really issued OR the money has been lost ? The helpline number doesnot work, bank guys have given NHAI 1033 number, they dont entertain bank issued fastag complaints. I am feeling helpless and hanging.

I applied for the for the fastag on 08/12/19. For my heavy vehicle class 12 through hdfc portal. I have paid Rs.1100/- for the fastag. On that day they mentioned that we will receive the fastag within 7 days.
Till now no response from the HDFC bank side and one more worst thing is Customer care number is not working. This is the worst experience.
My fastag reference number: HFR954501

I had applied for hdfc fastag on 13th Dec 2019 with Fastag application reference number HFR01084812. In the message, it was referred that application PDF will be sent to the registered email Id but I have not received any email yet. Also, no representative has contacted as per the message. Tried to contact the helpline no [protected] which always seems to be busy. There is no way to know the status of the application.

It has been 3 weeks but I have not received my fasttag sticker yet. Please help

Customer Id is[protected]
Phone Number: [protected]

I have got all my user id over a mail and all the information. But it is really urgent for the sticker to arrive at the mail address.

Please note that HDFC has never provided such bad service till date making the customers wait with a number that is always busy and no email responses to mails sent to FAST TAG team. The regular HDFC helpdesk members dont care about this

Fast tag for application reference no hfr798127 is not delivered yet. It was applied 15 days back and there was commitment to deliver it within 7 days.
However, fast tag customer id and wallet id is issued on 5.12.2019.
Cust id[protected]. Wallet id - [protected].

Still its disappointing that fast tag is not delivered and also there is no tracking process of status.