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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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Hi,

On 16th dec 2019, rs 177 had deducted from my hdfc account number mir[protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 120717-mir[protected]. I don't know about this deduction? Why this deduction happen without my knowledge how would they can do? However i haven't deposited any money more than 25k in my account could you please let me know what is happening

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We'll just need a few details to help you. Please click on https://t.co/N2sk0voO2e to share your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Thiruvananthapuram, Kerala, 695582

Hi team,
I have applied for the fast tag on november 2019 last week.
I have received my customer id is[protected] and wallet id
[protected]. I have not received my fasttag sticker yet.
It is very very disappointing that the customer care number provided on the hdfc site, no one is answering the call. I have being calling this number since few weeks.

To be frank the faculty provided by hdfc for this fast tag support is very very poor. Not sure what i need to.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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I have applied for hdfc fastag on 29 nov 2019 and till today date 17 dec 2019 i have not received any update about my hdfc fastag. As per you commitment i must receive it within 7 days. But still i am struggling for this. Being such a big organisation i have doubt on your service now. Even calling your toll free is not working each and every time the call is busy

Registered mobile number -[protected]
Email [protected]@gmail.com
Vehicle registration number - mh15ex4408
Fastag reference number - hfr799336

Dec 20, 2019

Complaint marked as Resolved

received fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Customer Assistance

Dec 20, 2019

Updated by Akshay4408 i have not received any dispatch details of the tag via SMS or E-mail, anyways today 20-12-19 my fastag delivered to my adddress. finally received my tag, but still HDFC should improve their system.

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Address: House No. 21-A, Sector 10, Nanak Nagar, Jammu, Jammu and Kashmir, 180004

I had applied for two number hdfc fastag which was promised to be delivered within 7 days. Now more than 13 days have passed but i am yet to receive my fastags. My customer id is[protected] and my wallet id is [protected]. Hdfc fastag toll free number does not responds. Kindly look into the complaint and get my fastags delivered at the earliest as i am facing problems during my frequent travelling.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 603103

I paid on 30th november 2019 for fasttag through hdfc site and i received messages that my customer id and wallet id created but till date not received physical fastag and tried calling customer care number but no once picks the call. Worst service from hdfc. My amounts of rs 500 deducted and no fasttag received in 17 days. Need my fasttag to be immediately delivered.
Fast tag application no. Hfr780437
Date of submission: 30th november 2019

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by sureshvbabu Thank you for the response. Just now received my fastag.
Thank you For India Consumer Complaints form for the great support and prompt action.
Really appreciated.

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Address: raipur, Dehradun, Uttarakhand, 492001

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr785497. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance you may write to us @ escalations.[protected]@1pay.in or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: raipur, Dehradun, Uttarakhand, 492001

Have applied hdfc fastag through online and made payment of 500 rs. The reference number of the application is hfr785497. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Feb 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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I had applied for hdfc fastag with application reference: hfr906061. Though i got my customer id and wallet id i have still not received the fastag physically to my postal address shared with the bank.

So for no updates on the same and i am still waiting to hear. I am trying to reach their customer service numbers, it is continuously engaged and when it connects no one will pick up.

I need my fastag asap. Pls help

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

I applied for hdfc fastag on 15/12/2019 through the online portal and made a payment of rs. 500. I uploaded a copy of rc since then there is no update.
The portal said that i shall receive a pdf on the registered email, but there is no sigh of it yet.

The reference number of the application is hfr01117388.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. It just plays the music even when the call is connected after so much trouble.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates.

Please update on the status.

Dec 29, 2019

Complaint marked as Resolved

The bank did respond to thr complaint that I registered. I also received the credentials from the bank and the actual product within 10 days of registering the complaint.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by nikita2906 Hi,
I haven't received any mail regarding the wallet creation.
Neither have I received the FasTag credentials.
There has been no communication from HDFC on the registered mail.

I only received a text msg saying :

UPDATE: FASTag application HFR01117388 was successful.
You will receive a PDF on registered Email ID and FASTag in 7 working days.
For details, call [protected]

Please update

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I have applied for fas tag for my car. But yet my fas tag not received me. My customer id is[protected] and wallet id is [protected] of hdfc fas tag. When ever i call to customer care of hdfc fas tag they not attend the call. Sir from last 15 days i m waiting for fas tag. I have paid 500rs to hdfc for this. This type of behave with customer is not right.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Thiruvananthapuram, Kerala, 695543

I have applied for fastag on 02-dec-2019 and today is 18-dec-2019. I got email like the fastag got recharged, etc. But didn't get the fastag yet. There is no intimation like when it will reached to me. My application referrence is "hfr844592".
The customer care number you provided[protected] is pathetic. It is always busy and if got connected, then no one will attend the call. If you can't satisfy the customers, then don't do works like this.

Get me the fastag asap or refund me the amount. I will get fastag from some reliable sources.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj

HDFC Bank Customer Assistance

Dec 31, 2019

Updated by arunsankars1989 My wallet got created and recharged on December - 6, 2019. According to your reply, I should get the tag in 15 working days and the dispatch details will be shared as SMS. This is the 17th working day today and I didn't get any intemation regarding the same. Please close the wallet and return me my money. I will get tag from some reliable company. What a pathetic unreliable service you have. And you are not keeping your words. Feeling like I got cheated.

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Address: Plot No. 453, Anna Nagar, Madurai, Tamil Nadu, 625020

I have availed hdfc fastag through net banking and i received application no. Hfr603797. Despite payment of rs.500/-, i have not received the tag till today. Please oblige and satisfy your valuable customer. Since the last day for fastag has been fixed by the government as 31st december 2019, it is very difficult for me to travel even though i have made payment with your bank much earlier. Hence, it is just and necessary to comply my request and send the fastag with immediate effect.

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hello team,

I have received fastag during purchase of new car and my customer id is [protected], it has been more than two months now and still i haven't received any welcome emailer or wallet id which is mandatory to register my fastag.

I have tried multiple times to call customer care on[protected] but it is always showing as busy.

Please advise to resolve this issues.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 17 D Nalin Sarkar Street, Kolkata, West Bengal, 700004

I am saibal gupta of 17 d nalin sarkar street kolkata got the fastag yesterday 17/12/2019 but unfortunately /mitakenly/ got the fastag in the name of indra gupta with different id & wallet no. The envelop bearing my nme, adress, phone no
But the fastag is of other person. I have to go outside bengal immediatel. Please do the needful to immediately send my fastag and arraenge to return back other beneficiarie's fastag. Please do it immediatel.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 600088

Applied for fastag on 30 november 2019

Application no hfr798832

No mail received with the pdf as promised in the application confirmatory sms

Received sms about wallet creation and recharge on 5 december 2019

Yet to receive the fastag as on 18 december 2019

Not able to reach the customer care number mentioned in the web pag

No email id provided for us to contact

Please do the needful asap

Regards
Raghavan

Dec 19, 2019

Complaint marked as Resolved

HDFC customer care responded to my complaint on this forum Informed in their reponse that the tag has been despatched by Blue Dart courier

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 17, 2019, vide awb no.[protected]. Kindly coordinate with the courier on the number of[protected] for the delivery of the tag on the preferred date and time.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Raghavan Venkatesan Fastag received by Bluedart courier on 19th December 2019

Applied on 30th November 2019

Regards
Raghavan

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Address: Bangalore, Karnataka, 560064

Hi team
I have 3 main issues
Issue 1) i have been charged more for same day return journey. An extra amount of rs.45/- has been deducted from my fasttag account. Need your support to reverse back the amount.
Amount deducted by hdfc fast tag:- rs.190/-
Amount which was supposed to be deducted is rs.135/-
I have raise a service request for the same in the hdfc site sr[protected] but of no use
Details for the case
My wallet id:-[protected]
Customer id:[protected]
Vehicle number:- ka50-z8291
City :- bangalore
Toll plaza:- devanahalli (Airport blr)
Dispute date:- 24th nov 2019
Dispute time:- 8am to 11 am

Issue 2) the customer service representative speaks in hindi only, which is very difficult for people in south to understand, when asked for an english or other language representative the executive simply hung up

Issue 3) there is no escalation point which is very frustrating

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 18, 2019

Updated by Madhusudhan Varadaraya Prabhu Thank you but pretty sure they will sleep on it

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

For assistance on dispute on transaction, you may write to us @ escalations.[protected]@1pay.in or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: NO 10A, Shakthivel nagar , 1St cross street, Thirumalai Nagar Extension, Kolathur., Chennai, Tamil Nadu, 600099

I had applied fastag through hdfc bank and i got the tag but did not receive any welcome emailer with details of the fastag even after a 2 weeks. I have received the Customer ID and Wallet ID stating that fastag is dispatched . But still I have not received it.
Customer ID :[protected]

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Address: B2 shreenath Darshan Society, Bs. Narayan Vidhyalaya, Nr. Gurukul char rasta,Wagnodia Dabhoi Ring Road,, Vadodara, Gujarat, 390025

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The customer id number of the application is[protected]Ref. No. Hfr862894). I have uploaded driving incense but since then there is not received any tag.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 20 years now (Saving acc, cc, loans) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: 160, mahalingapuram main road, mahalingapuram, 600034

Sir, i applied for hdfc fastag online with payment of rs.500, ref no. Hfr716459 also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 25th dec onwards.

Feb 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: Plot 66 A shivdutta ho so N8 CIDCO Aurangabad, Aurangabad, Maharashtra, 431001

Last msg from hdfc bank dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited
But no contact from but hdfc bank and fastag not courier for my ragestar address no msg also so please update my. Fastag application hfr01028626
So please update urgent basis

Prashant talekar

Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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