HDFC Bank Complaints & Reviews

I have applied for fas tag for my car. But yet my fas tag not received me. My customer id is[protected] and wallet id is [protected] of hdfc fas tag. When ever i call to customer care of hdfc fas tag they not attend the call. Sir from last 15 days i m waiting for fas tag. I have paid 500rs to hdfc for this. This type of behave with customer is not right.

I have applied for fastag on 02-dec-2019 and today is 18-dec-2019. I got email like the fastag got recharged, etc. But didn't get the fastag yet. There is no intimation like when it will reached to me. My application referrence is "hfr844592".
The customer care number you provided[protected] is pathetic. It is always busy and if got connected, then no one will attend the call. If you can't satisfy the customers, then don't do works like this.

Get me the fastag asap or refund me the amount. I will get fastag from some reliable sources.

I have availed hdfc fastag through net banking and i received application no. Hfr603797. Despite payment of rs.500/-, i have not received the tag till today. Please oblige and satisfy your valuable customer. Since the last day for fastag has been fixed by the government as 31st december 2019, it is very difficult for me to travel even though i have made payment with your bank much earlier. Hence, it is just and necessary to comply my request and send the fastag with immediate effect.

Hello team,

I have received fastag during purchase of new car and my customer id is [protected], it has been more than two months now and still i haven't received any welcome emailer or wallet id which is mandatory to register my fastag.

I have tried multiple times to call customer care on[protected] but it is always showing as busy.

Please advise to resolve this issues.

I am saibal gupta of 17 d nalin sarkar street kolkata got the fastag yesterday 17/12/2019 but unfortunately /mitakenly/ got the fastag in the name of indra gupta with different id & wallet no. The envelop bearing my nme, adress, phone no
But the fastag is of other person. I have to go outside bengal immediatel. Please do the needful to immediately send my fastag and arraenge to return back other beneficiarie's fastag. Please do it immediatel.

Applied for fastag on 30 november 2019

Application no hfr798832

No mail received with the pdf as promised in the application confirmatory sms

Received sms about wallet creation and recharge on 5 december 2019

Yet to receive the fastag as on 18 december 2019

Not able to reach the customer care number mentioned in the web pag

No email id provided for us to contact

Please do the needful asap

Regards
Raghavan

Hi team
I have 3 main issues
Issue 1) i have been charged more for same day return journey. An extra amount of rs.45/- has been deducted from my fasttag account. Need your support to reverse back the amount.
Amount deducted by hdfc fast tag:- rs.190/-
Amount which was supposed to be deducted is rs.135/-
I have raise a service request for the same in the hdfc site sr[protected] but of no use
Details for the case
My wallet id:-[protected]
Customer id:[protected]
Vehicle number:- ka50-z8291
City :- bangalore
Toll plaza:- devanahalli (Airport blr)
Dispute date:- 24th nov 2019
Dispute time:- 8am to 11 am

Issue 2) the customer service representative speaks in hindi only, which is very difficult for people in south to understand, when asked for an english or other language representative the executive simply hung up

Issue 3) there is no escalation point which is very frustrating

I had applied fastag through hdfc bank and i got the tag but did not receive any welcome emailer with details of the fastag even after a 2 weeks. I have received the Customer ID and Wallet ID stating that fastag is dispatched . But still I have not received it.
Customer ID :[protected]

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The customer id number of the application is[protected]Ref. No. Hfr862894). I have uploaded driving incense but since then there is not received any tag.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 20 years now (Saving acc, cc, loans) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Sir, i applied for hdfc fastag online with payment of rs.500, ref no. Hfr716459 also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 25th dec onwards.

Last msg from hdfc bank dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited
But no contact from but hdfc bank and fastag not courier for my ragestar address no msg also so please update my. Fastag application hfr01028626
So please update urgent basis

Prashant talekar

I had applied for hdfc fastag on 30/11/2019 online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree no does not work called so many times. Iam this type of worst service from hdfc. My application no:hfr811106.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7099 without my concern on date 11/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist membership i'd :
Name :- sumithra a
Mobile no. :- [protected] while registering, now changed to [protected]
Credit card number ending :- 7099

I have applied for fastag and got my wallet id/customer id with balance of 300 rs. But i have not received my sticker yet and its been more than 20 days of applying. Customer care doesn't work and when works then no one pick the call up. I complained about it on hdfc bank customer care number then they suggested to call on same number which i dialed already. No one is there to help on this and i'm very disappointed with hdfc services.

My customer id of fast tag is[protected] & wallet id is [protected].

I have applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
The fastag is already implemented and i'm facing issue with this.
Mail id: [protected]@gmail.com
Mobile no:[protected]
Vehicle registration number: ap09cl8190
Reference number:[protected].
Regards, ganga reddy

I have a home loan with hdfc and wanted to make a pre-payment of my home loan amount (Home loan file no[protected]. However, they wanted me to send me a cheque instead of a real time bank to bank transfer. When i posted the cheque to their london office (From a diff city), they stated that it was wrongly filled in and that i should not write the mortgage number on the front of the cheque.
They also demanded a 6 months bank statement.
They outright refused to accept the real time rtgs or neft bank to bank transfer.
Despite complaining that sending this cheque by post to their london office, which in turn will be directed to delhi hdfc by the london office will be very time consuming they would not accept any other form of home loan repayment option. I find this a hindrance towards timely quick repayment and it makes me wonder if by doing so they would rather continue to charge their monthly emis by making a profit on the high interest their charge.
When i wanted to make a complaint to their customer care or when i asked for the hdfc grievance redressal officer's contact details, i was asked to write the complaint to the london office without specifying as to how will they acknowledge it or address the issue. I was left disappointed by the hdfc, london.

I've been hdfc bank customer since 7 years but never faced such pathetic service.
I applied for the fastag on 4th dec and it's been 14 days now and i have not received it though promised to deliver within 7 days.

Application reference number - hfr900406

Not able to call support as the number is either busy or unavailable.

Not at all expected from reputed bank like hdfc. Do fastrack your processing and don't make other's life hell.

Hi i use my credit card on aliexpress site and the items are defaulted so they start my refund process on 3 dec 2019 and they issue arn no on 9 the dec with full refund but the refund doesn't come in my credit car account. I get my refund from aliexpress with arn no 74547069339020027752278 but hdfc bank didn't transfer my funds in my credit card. I want my refund back which is 4.66 usd dated 9/12/19.

I have applied for fastag through hdfc on 28th november 2019 (Application ref no: hfr653523). Received a mail from hdfc on 4th december stating fastag issued successfully containing fastag i'd and wallet number. But i didn't receive the physical fastag till today (17th dec 2019) nor didn't receive any courier information related to dispatch of fastag. While applying fastag, it was mentioned that will be getting fastag within 7 working days. But it is almost three weeks since i applied fastag.

Also calling customer care number it is always busy

I'd purchased fastag through hdfc bank.

The fastag was created successfully on 23 nov 2019. And 300 rs also has been recharged on same day.

Also received message that the fastag card/sticker will be delivered in 3-4 working days as of 28 nov 2019. However, i'm yet to receive the same. Tried calling the toll number [protected], since 10 days, but no use. Either the number is busy or nobody picks up the call.

The hdfc phone banking says that they don't support fastag related queries and gave a mail id (Status. [protected]@sahaj.co.in), which doesn't work. The mail bounced back saying email address doesnt exist.

Please let me know the status of delivery at the earliest and from where should i receive the card now.

This is really frustrating experience with hdfc bank service as they don't own the fastag service though i purchased it through them and no clue what's happened to my card.

I've travel plans this week and need this card as soon as possible.