HDFC Bank Complaints & Reviews

I have applied for fast tag on 2nd december from the hdfc fasttag website and chasing since last week over email no one is responding even the payment is credited and rs 300 has been uploaded in the wallet.

The fast tag rule has been applied from government while still more than 15 days hdfc is not able to deliver the fast tag on time.

If penalty is levied does hdfc pay for the same?

I applied for fastag from the online portal on 1st december. My fastag ref number is hfr821321. I have still not received the two tags. The money has been deducted from my credit card. I have sent emails to status. [protected]@sahaj.co.in - that email id does not work. I have been trying the phone [protected] - that number does not work.

Can someone resolve this please

I have applied for hdfc fastag on 10th nov 2019 online and on 23rd november 2019 received text that my fastag is issued and my customer id is[protected] along with the wallet id which is also recharged.

Then on 28th november received another text that my fastag wallet has been created and card will be dispatched in 3-4 working days.

After this date neither i got any text from the bank on this subject, nor my fastag is delivered to my address. The number given on website is a toll free number and it never gets connected. I have been trying this number since last so many days and it never got connected.

There is no chat option available on the website, no email id mentioned in the website. There is no way that we can get connected with the bank and check the status of the application.

This is highly frustrating that hdfc kind of name is behaving in such a way. Can somebody get this listened.

My fastag is active however not received my card yet. I'm a frequent traveler on airport &nh4 road. Although i hv balance & account it's off no use. I still stand in long queues for cash payment. I trusted hdfc for speedy service but now this is taking ages. Pls courier my tag at the earliest. My customer id is[protected] &wallet id is [protected]

I had purchased a mobile phone in amazon by using hdfc cashback offer on 12/aug/2019
The offer stated that within 90 days the cashback will be credited in the bank account but it's already 127 days yet i have not received the cashback and hdfc helpline are not providing sufficient details
Its a fraud!
Hdfc bank is a scam...

Please contact me on [protected]
Or
[protected]@gmail.com

Hi
I applied for fasttag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.

My application reference no is hfr824325

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks
Nawaz khan

I applied for hdfc fastag online and also made a payment of rs 500. I received the following sms
Update: fastag application was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

I did not receive any pdf in email as per sms received. Also the toll free number provided is not functional.

How to track my application status? Plz help

What kind of email are you providing?

Fastag.[protected]@insolutionsglobal.com

Is it a mail id and you have asked several customers to mail to this id. Idiotic service by hdfc.

Deducted money but not able to deliver the tag and providing crap mail id.

Refund my amount. I willtake tag from tollbooth instead of approaching such chutiya service by hdfc

Dear sir,
I found that hdfc bank employees sharing my bank account information like transaction and other information to third party. I have my account at hdfc, salunkhe vihar branch, pune and my customer id is 66277031. This is against the privacy and found that they are sharing this information frequently. Kindly request you to take action against these employees.
Regards,
Vijaykumar katkar

Have applied hdfc fastag through online and made payment of 500 inr (For security amount & top up amount) on 30 nov2019. The reference number of the application is hfr803270. I have uploaded required document and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5years now (Loans, hdfc life mf) and i was not expected these response
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status and when will i get my fastag

I have applied for the fast tag from hdfc bank fastag portal (Hfr381321). I have already paid all the charged but i didn't get any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

I applied for hdfc fastag online with payment of rs.1000 for two vehicles, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id three weeks back through sms and email. Even my wallet was recharged. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it has already become mandatory after dec 15.

My customer id:[protected]

Dear sir/ madam,

Can i please know, when will i receive my fastag (Physical tag to put on the car) at the registered address, i am still waiting for the same and need to start using it after dec 15, 2019. Today is dec 17, 2019.

I paid using hdfc credit card (Rs 500) and same is showing as deducted on dec 2, 2019.

I got the confirmation on dec 6, 2019 with wallet id, customer id and created my account online as well for recharge etc going forward.
But same is not working now.

I have visited the local hdfc magarpatta pune branch and their response is that we have no clue, system is slow, our hands are tied to help you further etc. They raised a crm in their internal system with a resolution date of dec 12. But it is still unanswered. I have visited the branch 3 times and spent on an average 1 hour every visit for the same. I have dropped an email as well to hdfc but no response since last 8 days on that as well.

Please respect the value of time of customers and provide an update.

Toll free number is of no use as it says waiting time is more than 30 min and gets disconnected by itself after 5 min.

Thanks and regards,
Arvind nahata

Had purchased HDFC fastag in Sep and activated however been following up for more than three months now to get the vehicle number updated. Phone support number never works, i had emailed too

what more am I supposed to do? Pathetic customer service rather no customer service at all

Name: Nidhi Gupta
[protected]

I had applied for fastag via hdfcf bank and i got an email message

Dear customer,
Your fastag has been successfully recharged for rs. 300 on 12/6/2019 12:53:23 am. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
Warm regards,
Hdfc bank

But till date i didn't receive it

I have applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.

After that i received customer id & wallet id on 28/11/2019 through sms and email and informed that fastag will be dispatched in 3 -4 working days. Even my wallet was recharged for inr.200. But still i haven't received fast tag sticker.

My customer id is[protected]

The tollfree does not work at all... Even the website is dumb... And i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 13/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.
My customer id is[protected] and wallet id is [protected]

I had applied for fasttag for my car (Lic. No. Mh43bk0165) on[protected] with a payment of rs.500. I had submitted all the required documents. The application ref. No. Is hfr802515. However i still haven't received it, although i received an sms and e-mail notifying its issue. My fastag customer id is [protected] and wallet id is [protected]. I am not able to contact them on the toll free no.; it is always busy.

I applied and paid for FasTag on 1/12/2019. Recd message that the FasTag has been successfully recharged and issued on 5/12/2019. Today is 17/12/19 and I have not received the FasTag. Kindly expidite the delivery or let me know if I can collect the same from my branch. My email id : [protected]@gmail.com and mobile no. [protected]

I had applied for fastag online via hdfc bank and had paid rs.500. The contact no given is always busy and not able to estimate when will i get my fastag with travels coming in every week its becoming a pain at every toll starting last week. I would like hdfc to pay me back for the hardships.
While its been mentioned that we can get it online hassle free looks like we are caught in a wishes circle.
Very bad customer service. There is no way to check whats the status of my transaction.