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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026

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Address: Pune, Pune, Maharashtra, 411045

Applied for hdfc fastag online with payment of rs.500, i have also received customer id & wallet id. Even my wallet was recharged with inr. 300.
However i haven't received fast tag sticker yet. Since it is mandatory from to have fastag i tried calling the toll free, it does not work what the use none of the hdfc support numbers for hdfc are working nor emails are getting responded, pathetic service provided by the bank

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the date of application, application reference no., and your vehicle no. and registered mobile number to enable us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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Address: 393002

I applied for the fastag and paid 500 Rs online on 30th November, 2019. The vehilcle registration no is GJ-16-AP-6568 and my mobile no is +[protected]. It was said that the fastag will be received at my end within 7 working days and till date I have received no communication from HDFC.
Request you to please let me know the status of the same.

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Address: INDIA HOUSE COMPOUND, Mumbai City, Maharashtra, 400036

I have applied for hdfc fastag for my 3 vehicles on 6.12.2019
Money is debited to my citi bank card. I have recd only sms mentioning my customer id and wallet id. Today is 17.12.2019 but i have not yet recd a single sticker from your side. My customer id is[protected]. I want my stickers immediately as fastag has become compulsory from 16.12.2019. I am unable to travel.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 74 textool subramaniya nagar, Coimbatore, Tamil Nadu, 641006

Dear sir
My hdfc fast tag reference number is hfr01102109 in the name of murugesh vedanayagam. I have paid rs 500/- but still, now i did not receive any updation or mail. There is no proper follow-up or intimation to the customer.
Otherwise better make an announcement we cant provide any fast tag

Totally worst service from hdfc fast tag

I need remedy within 24 hours

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days.

-Preethi
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment. The reference number of the application is hfr01083750.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Feb 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400002

Hi,

Fastag application number - hfr831648

I have applied for hdfc fastag online with payment of rs.500 on 01-dec - 2019. Also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05-dec-2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

The tollfree number does not work and i'm struggling with fastag.

Request you to please send my fastag asap on high priority. Its almost 17 days now. (As per your sms, it was supposed to deliver in 7 working days). This is not at all acceptable at any cost. If you don't want to process fast, then please reimburse my money. I dont want to go with hdfc.

As it is online process, it should take very much less time. Very bad experience & pathetic service provided by hdfc.

Thanks,
Mahesh
+91 [protected]

Jul 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by mahkh37 It's better to get Fastag from TollPlaza instead of spending so much time with HDFC Bank. (As per your SMS, it was supposed to deliver in 7 working days)

Why you haven't highlighted this before that this entire process with bank will take this much time ? If I had know this prior, then i would not have gone with HDFC for Fastag.

Dec 23, 2019

Updated by mahkh37 Can you update me on the status ?????? Please provide me refund if it is taking more time.

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Address: Hdfc bank lucknow, 226031

I have been issued fastag by hdfc bank which they have linked with my vehicle chasis no ma3jmt31skd152484 instead of my vehicle no up32ks9895. At the time of recharge though upi the hdfc bank has accepted upi id as netc. [protected]@hdfcbank. And i have paid rs500 through sbi bhim upi no [protected]@upi the transaction no is[protected] dt 2/12/2019. My amount is not credited to my fastag account i have raise complain with you complain no 989657on 09/12/2019 but no action so far i request you to kindly credit my fastag account with 500 and confirm me. Regards

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance in this regard, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: Bangalore Rural, Karnataka, 562114

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag.
Its more than 20 days now.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 562101

I have ordered fastag online with hdfc on 12th of this month. The confirmation message says that i will receive a welcome email with all the details however i haven't received any email. I have tried contacting the hdfc fastag toll free number and it's not working. There is no other way to reach out to hdfc to get the details. No email id is also mentioned anywhere. Need urgent help to send the welcome email, put a working toll free number and an email id.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: Dr Sajid, Amroha, Uttar Pradesh, 244221

Hdfc bank — fastag sticker not received

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. Kindly help

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 413002

I applied for hdfc fastag on 13th dec application number hfr[protected], money (500/-) deducted from my account but till 17th dec 2019 i haven't received any communication from hdfc.
I am not able track my application as well, i want to know weather i am receiving fastag or should i go for other option.
I am not to reach the number by bank its all ways busy [protected], there is no option for cancellation as well.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560064

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 12/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Fastag application no : hfr919565

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 8, Vivekananda road sbi staff housing colony 8th Main basaveshwaranagar, Bangalore, Karnataka, 560079

I applied for hdfc fasttag on dec 6th 2019. I received below message.

Update: fastag application hfr921096 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

But still not received the fasttag. Please resolve my complaint at the earliest, since it is compulsory to have fastag.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 560043

My hdfc fastag login is locked and i'm unable to recharge my tag since last 15 days. Every time i do hdfc fastag retail login with my wallet id or user id it says 'account locked'.
Pathetic service, no one has any clue. Their customer case number[protected] is not working at all and there is no response to emails.
Hdfc bank has no clue on fastag when contacted.

I'm unable to recharge and finding it hard to...

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Address: Vadodara, Gujarat, 390019

Dear customer care team, i had applied for hdfc fastag on 29th
November, 2019 still today i didn't get fastag tag for my vehicle.
My details are as bellow.
1. Vehicle no : gjls6820
2. Registered mobile: [protected]
3. Application number: hfr720485
4. Application date: 29th november, 2019
5. Customer id:[protected]

Hdfc bank fastag customer care number not reachable at any time.
Do needful.

Feb 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Zubin

HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 682301

I have applied for fasttag through hdfc bank during last week of nov for my vehicle (Car) registration number kl39d 5559. I missed to note down the reference number while paying through my hdfc credit card. It is more than 20 days now but i have not even received an sms on the status of my application. The customer care number is always not reachable.

Sooraj. O. M
Tripunithura
Cochin, kerala

Jan 8, 2020

Complaint marked as Resolved

After 40 days of waiting I got my fasttag. I don't know whether it was a result of the complaint registered or another complaint lodged directly through HDFC bank website

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 08, 2020

Updated by omsooraj I applied for fast-tag through HDFC on 22nd Nov-19 and I received it after 40 days on 3rd Jan 2020.

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Address: 500020

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Venkata Srinivasa Rao Mandalaneni I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390019

I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Feb 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by meghli I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, 700096

Hello hdfc fastag team,

On 29th of nov, 2019, i had applied for fastag using hdfc fastag online but yet to receive any response/email/sms from you.

The rs.500/- had been deducted from my hdfc account but afterwards there is no response from your end as i'm not sure whether the request itself got processed or not.

Please expertise from your end to provide me a proper update.

Thanks,
Sudip roy

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: S2/601, MORAJ RIVER SIDE PARK, TAKKA, OLD PANVEL, Raigad, Maharashtra, 410206

I submitted online application for fastag thru hdfc bank. While they promised the same will be delivered to my address in 7 working days, i have not heard from them so far neither have received an email from them. My fastag application reference number hfr923010. Trying to reach there cont no [protected] from past 3-4 days but number is always busy.

Have received the sms saying fastag is issued and topped up, but when would i get the same is a question.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

HDFC Bank Customer Assistance

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A

Amey Mhatre

from Mumbai, Maharashtra

Jan 8, 2020

Hi,

I still haven't received the Fast Tag application. There is no proper communication as well so far on this.

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