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Updated: Dec 16, 2025
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P
Pramod S Menon
from Chennai, Tamil Nadu
Dec 16, 2019
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Address: 400614

Applied for Fastag via HDFC, got email saying 'Congratulation! TAG Issued successfully' on December 5th, but haven't received the RFID tag yet. Customer ID -
[protected]. I need to travel on the national highway in a weeks time.
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    M
    Manjunath CR
    from Chennai, Tamil Nadu
    Dec 16, 2019
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    Address: 560102

    I have applied for hdfc fastag through online and made payment of Rs 500 on 1st December 2019. The reference number of the application is HFR836365. I have uploaded requested documents in the portal. After this I got an SMS & email saying may Customer Id & Wallet Id is created on 5th Dec 2019. After this no communication from HDFC. Also I not yet received my RF tag from them & no further communication.

    Trying their service number[protected] for more than a week & it always says busy & never got through the line. looks like this customer care number is just a fraud.

    Please update on the status.
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      satish.msbi544
      from Hyderabad, Telangana
      Dec 16, 2019
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      I have applied for fastag via hdfc online on 15.12.2019 with the details below:

      UPDATE: FASTag application HFR01131357 was successful.
      You will receive a PDF on registered Email ID and FASTag in 7 working days.
      For details, call [protected]

      After applying, i got message stating that file form pdf will send to your registered email, which I haven't received and customer care is unresponsive/ unreachable.

      500 rupees was deducted on this and not sure how to proceed on this issue further.

      I'm a customer for HDFC since 7 years and this is first time where I am facing such issues.
      HDFC Bank customer support has been notified about the posted complaint.
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        P
        Patrick Vincent
        from Kottayam, Kerala
        Dec 16, 2019
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        I have applied for the Fastag using HDFC portal on Date 9th Dec 19 Application No: HFR975185.
        When i applied i got a message that your fastag will be delivered in 7 days.

        I received a message that your Fastag has been issued later and even wallet ID is also created and recharged for 300INR but i haven't received Fastag yet, i dont know where to raise complaint or talk to customer care because whatever number always comes as busy.
        HDFC Bank customer support has been notified about the posted complaint.
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          C
          chintanika chothani
          from Surat, Gujarat
          Dec 16, 2019
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          Address: RMZ Evo world, Bangalore, Karnataka, 560103

          Hello,

          I am so tired of these getting calls regarding voice otp...I don't know, it started from one month somehow and at any purchase, I need to enter otp. Though I got otp everytime in message, still I got calls regarding otp at least 5-6 times... I am not getting where to complaint about this...In hdfc website complaint site, all I am finding the complaints with option, I have to select an option to register a complaint, now what if i don't have any complaint from that options? This is so ridiculous and annoying to get these many calls at a time while I am doing online transaction, many times due to these calls my transaction hot failed...I am so disappointed. Also I am getting same otp or any deductions messages 7-8 times at a time. This is not acceptable. You should do something.
          HDFC Bank customer support has been notified about the posted complaint.
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            P
            Panimaya Vasanth
            from Mumbai, Maharashtra
            Dec 16, 2019
            Resolved
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            Resolved

            I have applied for hdfc fast on[protected], i have received the message that "You will receive your fastag in next 7 working days".

            but till now i did't received any fastag.
            my reference no is : HFR881552.
            my Mobile no is : [protected].
            my application date :[protected].
            my vehicle no is : TN69 BC 2869.

            plz let me know, when i will received my fastag.
            +1 photos
            Jan 27, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 17, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

            -Preethi
            HDFC Bank Customer Assistance
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              A
              Abhay Pant
              Dec 16, 2019
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              Address: Lucknow, Uttar Pradesh, 226001

              Hi team,

              I have registered for new fastag, from hdfc bank the amount of 500 is deducted from my account and customer and wallet id too have been assigned, but have not received the fastag till date.
              Kindly, let know the status of the delivery.

              Customer id[protected]Account.)
              Customer id is[protected] and wallet id is [protected]

              Thanks
              Abhay pant
              [protected]
              [protected]
              Hcl city, lucknow
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 16, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

              -Anay
              HDFC Bank Customer Assistance
              Dec 17, 2019
              Updated by Abhay Pant               Yet no response received from HDFC bank though mail have been sent to them with all the relevant details.
              Bank Staff, kindly be responsive in providing the solution or cancel the request and refund my amount, so that i can apply it from other who care for the customers
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                C
                Code Black
                from Chandigarh, Chandigarh
                Dec 16, 2019
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                I have applied for FASTAG and i also paid fees but did not get any kind of CONFIRMATION on my mail and on my mobile number. My REF ID HFR901573. Can u help me regarding this. I applied on 04/12/2019.
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                  B
                  brandemup
                  from Meerut, Uttar Pradesh
                  Dec 16, 2019
                  Resolved
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                  Resolved

                  I have applied for HDFC fastag on 26th Nov 2019, balance is deducted but I haven't received it yet.
                  HDFC fastag Customer Care number is fake it never connects. No update from HDFC side. It is the worst experience, why HDFC doing fraud with its customers? Today 20 days has been completed but no sign of fastag, as hdfc team send a mail of confirmation, maximum time was given 7 working days.
                  Either cancel my application and return my amount or send my fastag.
                  Application number HFR590685. Customer Id is[protected] and Wallet Id is [protected]
                  +2 photos
                  Dec 18, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Siva U
                    from Hyderabad, Telangana
                    Dec 16, 2019
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                    Address: Hyderabad, Telangana, 500072

                    I tried to reach customer care several times and unfortunately not able to connect. I've a Fast tag account with HDFC bank (Cust ID:[protected]. And my vehicle meets with a severe accident and we are selling it to the scrap as per the insurance company T&C. I've still some amount in my Fast tag wallet and would like to transfer that amount to my HDFC account or Patym account or any other my family fast tag accounts and post that would like to cancel the account Fast tag account.

                    No customer care number is working at all and dropped an email (support.[protected]@sahaj.co.in, [protected]@europ-assistance.in) no response.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dec 16, 2019
                    Updated by Siva U                     Please check the screenshot for the customer care numbers and email id's which were provided in HDFC Fast-Tag account with no use.

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                      H
                      Haroon Patel
                      from Vadodara, Gujarat
                      Dec 16, 2019
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                      Address: Sarpanch Street, Bharuch, Gujarat, 392020

                      I have applied for hdfc bank fastag on 28th november 2019 and on 4th of december i received a message from hdfc bank that my fastag id has been generated and my account has been recharged. Later i received a message that my fastag will be despatched in 4 working days and now toady it is 16th and i have yet not received my fastag. I approched branch but they say that they do not have any idea about fastag delivery. Even the customer service number of hdfc bank fastag does not work.
                      Please help.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 16, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
                      Dec 17, 2019
                      Updated by Haroon Patel                       Respected Anay sir.
                      Request you to please get this sorted rather than providing us the mail address of fastag. Will much appriciate if it is sorted out from HDFC bank's side. Because i have paid HDFC the amount of fastag and nobody else. You cannot move aside after selling something from your end. Request you to please check the status of my fastag and do let me know.
                      Dec 18, 2019
                      Updated by Haroon Patel                       Please update the status of fastag or provide me a refund.
                      View replies
                      Respected Anay sir.
                      Request you to please get this sorted rather than providing us the mail address of fastag. Will much appriciate if it is sorted out from HDFC bank's side. Because i have paid HDFC the amount of fastag and nobody else. You cannot move aside after selling something from your end. Request you to please check the status of my fastag and do let me know.
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                        M
                        manish gahankar
                        from Noida, Uttar Pradesh
                        Dec 16, 2019
                        Resolved
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                        Resolved

                        Address: nagpur, Nagpur, Maharashtra, 440002

                        I have applied for fastag via hdfc online on 02.12.2019 with refernce number hfr848810. After applying, i got message stating that file form pdf will send to your registered email, which i received on 06.12.2019
                        So now i am able to login to site, but so far i didn't receive fastag sticker. I tried to call customer support multiple times but nobody is picking the call. Even i didn't receive any call from any of the courier services.
                        I have 7 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening. With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.
                        Jan 26, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 16, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                        -Anay
                        HDFC Bank Customer Assistance
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                          V
                          Vaibhav ghule
                          from Mumbai, Maharashtra
                          Dec 16, 2019
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                          Address: Pansarevadi otur junnar pune, Pune, Maharashtra

                          My account in koparkherane Navi mumbai.i request to change the address and provide to all documents to require. I request 30/11/2019 but till date 16/12/2019 I can't give the my passbook and staff are not properly took to me.they are very reticulus behavior to me. No any helping for me.they are say me go to there one desk to other desk. Manager aslo not help full I am requesting her but he not able to helping.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            A
                            Amrit0208
                            from Chandigarh, Chandigarh
                            Dec 16, 2019
                            Resolved
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                            Resolved

                            I applied for fastag with hdfc on 03-dec-2019 but i have still not received the fastag sticker after 13 days. I tried to contact hdfc multiple times but the number is always busy and there is no proper reply on emails. I will have to pay double charges at toll plaza because of this now. Please help to look into this on priority and share the tracking details foe fastag sticker if its already dispatched.
                            The fastag application ref no is hfr878535.
                            Jan 21, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 17, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

                            -Anay
                            HDFC Bank Customer Assistance  
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                              T
                              Tushar Padhi
                              from Pune, Maharashtra
                              Dec 16, 2019
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                              I have applied for Fastag through HDFC Bank online portal on dated 29/11/2019. There is two transaction of Rs.500/- each. First one was showing error after money had been cut from my account. Second try is successful and another Rs.500/- had been cut from my account. Since then i had tried many times to contact the Customer care of HDFC Bank Fastag but the phone is goes unanswered or many times not connected. I had contacted to the Relationship manager but she is helpless in this matter. Recently I got a reply through mail on dated 5/12/2019 but than there is no response or no communication through mail whether the fastag has been delivered or not. Tried many forms to contact HDFC Bank but with no response. Very irritating...
                              HDFC Bank customer support has been notified about the posted complaint.
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                                A
                                akrane1955
                                from Mumbai, Maharashtra
                                Dec 16, 2019
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                                Address: Mumbai City, Maharashtra, 400064

                                I applied for HDFC Bank FASTag online with payment of Rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.

                                i received FASTag customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

                                The FASTag Help Line Number[protected] does not work and i'm struggling to get response from every source in HDFC Bank.

                                Request update on delivery status.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  V
                                  vilas walke
                                  from Pune, Maharashtra
                                  Dec 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: Swamikunj,B-2,Avani Residency,Durga Nagar, B 2, Nashik, Maharashtra, 422009

                                  I was travelling from mumbai to nashik on 12/12/2019 at 23.18.44 on arjunalli (Padgha) toll plaza rs.110/- toll charged & again on ghoti toll plaza time 00.27.43 on 13.12.2019 rs.110/- toll charged double toll collected by your toll plaza or company so i requested to you please refund the extra charged amount rs.110/- immediately in my account.

                                  Regards,
                                  Vilas g. Walke
                                  Veh no - mh15ff5178
                                  Jan 27, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 16, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    R
                                    Rakesh Yecho
                                    from Chandigarh, Chandigarh
                                    Dec 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: 5135/2, MHC, MANIMAJRA, CHANDIGARH, Chandigarh, Punjab, 160101

                                    Hdfc bank — fastag sticker not received
                                    I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                                    After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
                                    The tollfree does not work and i'm struggling with fastag.
                                    Jan 19, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 16, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      A
                                      Aadinath Diwate
                                      from Pune, Maharashtra
                                      Dec 16, 2019
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                                      Address: Nashik, Maharashtra, 422013

                                      While recharging my hdfc fastag I by mistake entered wrong Car registration number which doesnot exist and the amount was deducted from my bank through BHIM UPI but was not transferred to my fastag.The Amount was Rs 11, 000 and the transaction id as per BHIM UPI is[protected]. I tried calling hdfc fastag customer care number but it is busy all the time.And also their was no response from BHIP UPI customer care
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        D
                                        Dhaval Pandit
                                        from Mumbai, Maharashtra
                                        Dec 16, 2019
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                                        Address: Mumbai City, Maharashtra, 400057

                                        I applied for FASTAG on HDFC Bank website and received the confirmation that my Wallet ID is created on 5th December. I am able to login to my FASTAG account and check balance.

                                        However I have not received the physical tag yet. Also there is no communication regarding the status of the same. HDFC FASTAG helpline number [protected] is also not reachable.

                                        When will I receive my physical tag? I need to travel outstation next week.
                                        HDFC Bank customer support has been notified about the posted complaint.
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