HDFC Bank Complaints & Reviews

Address: Bangalore, Karnataka, 560064

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 12/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Fastag application no : hfr919565

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 8, Vivekananda road sbi staff housing colony 8th Main basaveshwaranagar, Bangalore, Karnataka, 560079

I applied for hdfc fasttag on dec 6th 2019. I received below message.

Update: fastag application hfr921096 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

But still not received the fasttag. Please resolve my complaint at the earliest, since it is compulsory to have fastag.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 560043

My hdfc fastag login is locked and i'm unable to recharge my tag since last 15 days. Every time i do hdfc fastag retail login with my wallet id or user id it says 'account locked'.
Pathetic service, no one has any clue. Their customer case number[protected] is not working at all and there is no response to emails.
Hdfc bank has no clue on fastag when contacted.

I'm unable to recharge and finding it hard to travel as i'm a frequent traveler.

Wallet id:- [protected]
User id:[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

For assistance on login details, you may write to us @ escalations.[protected]@1pay.in with the screenshot of the error message or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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M

Manveen Singh

Dec 15, 2020

I am suffering from the exact same issue for the past 1 week. HDFC fastag account locked/frozen and I have been emailing and calling the customer care everyday, only to be told finally that the KYC verification is pending. I have furnished all the necessary particulars- Aadhaar, PAN, Driving Licence, RC, Aadhaar E-Consent Form, yet they say it will take 15 days. I have been using it for over 2 and a half years now and suddenly without any prior intimation, my fastag account was frozen.

I am a frequent traveller by road and am to travel again in 2 days’ time again. Having been already stuck at the toll plazas a couple of days back, I fear being stuck again.

Kindly help !

Wallet ID- [protected]
Car registration number- CH01BK3732
Name- Manveen Singh
Email ID- [protected]@gmail.com
Registered mobile number- [protected]

Reply

Manveen Singh's reply, Dec 15, 2020

Reference number: 073 762 663

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Address: Vadodara, Gujarat, 390019

Dear customer care team, i had applied for hdfc fastag on 29th
November, 2019 still today i didn't get fastag tag for my vehicle.
My details are as bellow.
1. Vehicle no : gjls6820
2. Registered mobile: [protected]
3. Application number: hfr720485
4. Application date: 29th november, 2019
5. Customer id:[protected]

Hdfc bank fastag customer care number not reachable at any time.
Do needful.

Feb 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Zubin

HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 682301

I have applied for fasttag through hdfc bank during last week of nov for my vehicle (Car) registration number kl39d 5559. I missed to note down the reference number while paying through my hdfc credit card. It is more than 20 days now but i have not even received an sms on the status of my application. The customer care number is always not reachable.

Sooraj. O. M
Tripunithura
Cochin, kerala

Jan 8, 2020

Complaint marked as Resolved

After 40 days of waiting I got my fasttag. I don't know whether it was a result of the complaint registered or another complaint lodged directly through HDFC bank website

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 08, 2020

Updated by omsooraj I applied for fast-tag through HDFC on 22nd Nov-19 and I received it after 40 days on 3rd Jan 2020.

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Address: 500020

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Venkata Srinivasa Rao Mandalaneni I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390019

I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Feb 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by meghli I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 5th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, 700096

Hello hdfc fastag team,

On 29th of nov, 2019, i had applied for fastag using hdfc fastag online but yet to receive any response/email/sms from you.

The rs.500/- had been deducted from my hdfc account but afterwards there is no response from your end as i'm not sure whether the request itself got processed or not.

Please expertise from your end to provide me a proper update.

Thanks,
Sudip roy

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: S2/601, MORAJ RIVER SIDE PARK, TAKKA, OLD PANVEL, Raigad, Maharashtra, 410206

I submitted online application for fastag thru hdfc bank. While they promised the same will be delivered to my address in 7 working days, i have not heard from them so far neither have received an email from them. My fastag application reference number hfr923010. Trying to reach there cont no [protected] from past 3-4 days but number is always busy.

Have received the sms saying fastag is issued and topped up, but when would i get the same is a question.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

HDFC Bank Customer Assistance

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A

Amey Mhatre

from Mumbai, Maharashtra

Jan 8, 2020

Hi,

I still haven't received the Fast Tag application. There is no proper communication as well so far on this.

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Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have not received any rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,
Mugunthan. D

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: D9, Brindavanam, seegehalli main road, seegehalli, kr puram, Bangalore, Karnataka, 560049

I have applied for fast tag on 3rd dec with hdfc bank. Received details of account on 6th dec2019. Still not received fast tag sticker. Even trying to reach customer care number which is always busy. I didn't except such bad experience from hdfc. Even i have to travel this week to outstation and face heat due to negligence from hdfc. I want to cancel the tag now which of no use but not getting option or to understand the process even customer care number not working.

Dec 17, 2019

Complaint marked as Resolved

I received fast tag by courier.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Shibino I received fast tag today. Please update as closed

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: Sukhada Varda Sankul, Flat No:-605, S.No.-15/1+2+3+4, Sukhsagar Nagar, Behind Ambamata Temple, Kartaj, Pune â€“ 411046, Pune, Maharashtra, 411046

I applied for hdfc bank fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate & vehical number - mh12 hz7837
After that we received customer id & wallet id on 04/dec/2019 through sms and email. Even my wallet was recharged on 05/ dec /2019. But still i haven't received fast tag sticker.

The toll-free does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onward.

I have been with hdfc for 10 years now (Saving account, personal loans, hdfc life) and this is the worst moment with them.

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Manoj

HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411014

Hdfc credit card application status is as in process from so long,
Kindly update. As it has been as in process from very even after the verifications are done.

I got the sms long bank on 03/12/2019,

Please help with the procedure, as none of them had get back with the status even after many attempts for trying on customer care numbers provided by the executives.

My application no is -19l[protected]w2
Contact no-[protected]

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the below link http://bit.ly/2Hr09ZN.

-Zubin
HDFC Bank Customer Assistance

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Address: PACHRANDA, JHAJJ, 140117

Dear concern,
I'm apply for fast tag on 3rd dec 2019. But till time i'm not received any call & any document & also your toll free no not responding many time try. Pl resolve my complaint urgent bases. Otherwise provide the alternate no for further inquiry & permanent resolution as per receiving your conformation which is committed for only 7 days but till now 14 days go

Thanks
Rajinder kumar
[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 560102

Applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. Kindly send asap
Customer id:[protected]

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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Address: 560035

I applied for hdfc fastag online with payment of rs.500 with application reference hfr799886.
I also received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker. The tollfree is useless. Onlne tracking shows status as dispatch pending. Reason is unknown.
I have been with hdfc for 10+ years now for various services, this is the worst experience by far.
Pathetic!!!

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

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Address: 605010

I have registered for fast tag on dec 6. I did not receive the fast tag physically to my address. I do not know when i will get the fastag.

I tried to call the customer care number for sales and queries for more than a week to know about the status.

But the call is not connected either it says the number is busy or phone rings that is all.

Even the hdfc customer care people try to contact the number it is not connected for them too.

Its really a annoying service i never expected from hdfc as i have account there for more than 10 years.

Feb 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

-Preethi
HDFC Bank Customer Assistance

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I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling to find out what is the status

HDFC Bank customer support has been notified about the posted complaint.

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Address: RMZ Eco World Campus, 4AB/4C,, Marathahalli-Sarjapur Outer Ring Road, Bangalore, Karnataka, 560068

I applied for hdfc fastag onlineon the 1st of december, with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through smss and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I am supposed to travel to my hometown for vacation on the 19th dec, wherein i have to go through at least 15 toll booths.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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Address: 560076

I applied for hdfc fastag online for 2 of my cars and made required payment. I have also uploaded the necessary supporting documents and vehicle registration certificates.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.600. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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