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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 532

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M
mugunthan devan
from Hyderabad, Telangana
Dec 17, 2019
Resolved
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Resolved

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have not received any rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,
Mugunthan. D
Jan 22, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

-Anay
HDFC Bank Customer Assistance  
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    S
    Shibino
    from Gurgaon, Haryana
    Dec 17, 2019
    Resolved
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    Resolved

    Address: D9, Brindavanam, seegehalli main road, seegehalli, kr puram, Bangalore, Karnataka, 560049

    I have applied for fast tag on 3rd dec with hdfc bank. Received details of account on 6th dec2019. Still not received fast tag sticker. Even trying to reach customer care number which is always busy. I didn't except such bad experience from hdfc. Even i have to travel this week to outstation and face heat due to negligence from hdfc. I want to cancel the tag now which of no use but not getting option or to understand the process even customer care number not working.
    Dec 17, 2019
    Complaint marked as Resolved 
    I received fast tag by courier.
    HDFC Bank customer support has been notified about the posted complaint.
    Dec 17, 2019
    Updated by Shibino
    I received fast tag today. Please update as closed
    Verified Support
    Dec 17, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

    -Preethi
    HDFC Bank Customer Assistance
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      M
      Mohan Udggiri
      from Pune, Maharashtra
      Dec 17, 2019
      Resolved
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      Resolved

      Address: Sukhada Varda Sankul, Flat No:-605, S.No.-15/1+2+3+4, Sukhsagar Nagar, Behind Ambamata Temple, Kartaj, Pune – 411046, Pune, Maharashtra, 411046

      I applied for hdfc bank fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate & vehical number - mh12 hz7837
      After that we received customer id & wallet id on 04/dec/2019 through sms and email. Even my wallet was recharged on 05/ dec /2019. But still i haven't received fast tag sticker.

      The toll-free does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onward.

      I have been with hdfc for 10 years now (Saving account, personal loans, hdfc life) and this is the worst moment with them.
      Jan 23, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 17, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.




      -Manoj

      HDFC Bank Customer Assistance
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        D
        Dipachavan
        from Nashik, Maharashtra
        Dec 17, 2019
        Resolved
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        Resolved

        Address: Pune, Maharashtra, 411014

        Hdfc credit card application status is as in process from so long,
        Kindly update. As it has been as in process from very even after the verifications are done.

        I got the sms long bank on 03/12/2019,

        Please help with the procedure, as none of them had get back with the status even after many attempts for trying on customer care numbers provided by the executives.

        My application no is -19l[protected]w2
        Contact no-[protected]
        Jan 20, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 20, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the below link http://bit.ly/2Hr09ZN.

        -Zubin
        HDFC Bank Customer Assistance
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          R
          rajneetu
          from Bengaluru, Karnataka
          Dec 17, 2019
          Resolved
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          Address: PACHRANDA, JHAJJ, 140117

          Dear concern,
          I'm apply for fast tag on 3rd dec 2019. But till time i'm not received any call & any document & also your toll free no not responding many time try. Pl resolve my complaint urgent bases. Otherwise provide the alternate no for further inquiry & permanent resolution as per receiving your conformation which is committed for only 7 days but till now 14 days go

          Thanks
          Rajinder kumar
          [protected]
          Jan 19, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 17, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

          -Manoj
          HDFC Bank Customer Assistance
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            M
            Manjunath Lakshman
            from Bengaluru, Karnataka
            Dec 17, 2019
            Resolved
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            Resolved

            Address: 560102

            Applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
            After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. Kindly send asap
            Customer id:[protected]
            Jan 22, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 17, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

            -Anay
            HDFC Bank Customer Assistance
            Verified Support
            Dec 17, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

            -Anay
            HDFC Bank Customer Assistance
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              T
              Tanmay Dighe
              from Bengaluru, Karnataka
              Dec 17, 2019
              Resolved
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              Resolved

              Address: 560035

              I applied for hdfc fastag online with payment of rs.500 with application reference hfr799886.
              I also received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker. The tollfree is useless. Onlne tracking shows status as dispatch pending. Reason is unknown.
              I have been with hdfc for 10+ years now for various services, this is the worst experience by far.
              Pathetic!!!
              Jan 23, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 17, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

              -Preethi
              HDFC Bank Customer Assistance
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                S
                Senthilkumar RG G
                from Chennai, Tamil Nadu
                Dec 17, 2019
                Resolved
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                Resolved

                Address: 605010

                I have registered for fast tag on dec 6. I did not receive the fast tag physically to my address. I do not know when i will get the fastag.

                I tried to call the customer care number for sales and queries for more than a week to know about the status.

                But the call is not connected either it says the number is busy or phone rings that is all.

                Even the hdfc customer care people try to contact the number it is not connected for them too.

                Its really a annoying service i never expected from hdfc as i have account there for more than 10 years.
                Feb 24, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 17, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

                -Preethi
                HDFC Bank Customer Assistance
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                  H
                  H N Appanna
                  from Basi, Punjab
                  Dec 17, 2019
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                  I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                  After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker.
                  The tollfree does not work and i'm struggling to find out what is the status
                  HDFC Bank customer support has been notified about the posted complaint.
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                    V
                    Vtoms
                    from Chennai, Tamil Nadu
                    Dec 17, 2019
                    Resolved
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                    Resolved

                    Address: RMZ Eco World Campus, 4AB/4C,, Marathahalli-Sarjapur Outer Ring Road, Bangalore, Karnataka, 560068

                    I applied for hdfc fastag onlineon the 1st of december, with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                    After that i received customer id & wallet id on 06/12/2019 through smss and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

                    I am supposed to travel to my hometown for vacation on the 19th dec, wherein i have to go through at least 15 toll booths.
                    Jan 19, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 17, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

                    -Anay
                    HDFC Bank Customer Assistance
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                      P
                      priyatam.varanasi
                      from Bengaluru, Karnataka
                      Dec 17, 2019
                      Resolved
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                      Resolved

                      Address: 560076

                      I applied for hdfc fastag online for 2 of my cars and made required payment. I have also uploaded the necessary supporting documents and vehicle registration certificates.
                      After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.600. But still i haven't received fast tag sticker.
                      The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.
                      Jan 20, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 17, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

                      -Anay
                      HDFC Bank Customer Assistance  
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                        K
                        kumailrizvi
                        from Pune, Maharashtra
                        Dec 17, 2019
                        Resolved
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                        Address: New Delhi, Delhi, 110025

                        I've applied online for fastag on 3rd dec. Received sms on 6th dec that the amount has been credited and the customer i. D[protected].

                        However, the physical fastag is yet not received and the toll free number of customer care is not responding/busy all the time.

                        There is no way i am able to reach them to inquire about the status.

                        Poor services
                        Jan 29, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 17, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Shabsata
                          from Mumbai, Maharashtra
                          Dec 17, 2019
                          Resolved
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                          Resolved

                          Address: Rustomjee Athena Near Majiwada Flyover Thane West, Mumbai City, Maharashtra, 400601

                          Hi, need a urgent help, today i removed money from my near by bank atm sbi saket branch majiwada thane west, but i didn't receive money, instead of that from my account the money was deducted and also got the sms alert that you withdraw so and so amount is deducted from your account, and also in the machine the message was flashing that machine is temporarily not working, spoke to the security of the atm, he was also not aware of this situation, kindly please help me in this issue and help me how can my amount is refund, thanks in advance
                          Jan 17, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 17, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            R
                            RohanGholap
                            from Pune, Maharashtra
                            Dec 17, 2019
                            Resolved
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                            Resolved

                            Address: 411043

                            Hi,
                            My customer id is 43947365.
                            On 16th dec 2019, i logged in into hdfc bank for fasttag. I did all the steps provided by bank. I have paid 500 rs also. But after paying 500 rs error page came automatically. I waited for 5 more minutes but nothing was happened.
                            After that i was trying to reached hdfc fasttag customer care[protected] but no one was answering the call. Very pathetic service from hdfc bank.
                            Means they have taken my money and not responding my call also.
                            Worst service. I will not recommend any one to use any service from hdfc bank.
                            Jan 17, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 17, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                            -Preethi
                            HDFC Bank Customer Assistance
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                              A
                              Amish Natesh
                              from Gulbarga, Karnataka
                              Dec 17, 2019
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                              Address: HDFC Sahakaranagar, 560092

                              I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                              After that i received customer id & wallet id on 30.11.2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. The fastag application also not received to my mail id. Is im going to get the sticker or have to tak eit from another source. Last is consumer court.
                              Please help in this regard and try to send sticker quikly.
                              .
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dec 17, 2019
                              Updated by Amish Natesh
                              My reference number is HFR602504
                              Dec 17, 2019
                              Updated by Amish Natesh
                              My reference number is HFR602504
                              Verified Support
                              Dec 18, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              If you have received fastag wallet details, please note that your will receive the fastag in 15 working days post creation of your fastag wallet.

                              The dispatch details will be intimated to you via SMS.

                              For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected].

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dec 23, 2019
                              Updated by Amish Natesh
                              When should I receive the sticker. Too much waiting
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                                R
                                Rajinder S verma
                                from Ranchi, Jharkhand
                                Dec 17, 2019
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                                Address: VPO Chhaproh Kalan Tehsil Bangana Dist Una HP, 174321

                                I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                                After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker. My customer id is[protected]. Kindly send asap
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 17, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com along with the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

                                -Anay
                                HDFC Bank Customer Assistance
                                Dec 19, 2019
                                Updated by Rajinder S verma
                                not able to send mail on your email id . kindly check all details given below .

                                1) Fastag application reference number - HFR787759
                                2) Vehicle Number - HP784946
                                3) Mobile Number - [protected]...
                                4) Registered email : [protected]@gmail.com
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                                  D
                                  Dr Sajid
                                  from Meerut, Uttar Pradesh
                                  Dec 17, 2019
                                  Resolved
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                                  Resolved

                                  Address: Dr Sajid Jama Masjid Amroha, Amroha, Uttar Pradesh, 244221

                                  Hdfc bank — fastag sticker not received


                                  I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                                  After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
                                  The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. I m facing many problems at toll plaza
                                  Jan 26, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 17, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    S
                                    syedshabaz
                                    from Delhi, Delhi
                                    Dec 17, 2019
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                                    Address: 1st A cross, Kanakanagar, R.T.Nagar post, 560032

                                    I applied for a HDFC FASTag with the fee of 500 r.s. After 7 working days I got an SMS telling that FASTag has been issued successfully and even a customer id and wallet id is provided. The FASTag even got recharged with 300 r.s. but the FASTag has not been received yet.
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                                      G
                                      Gummadi Srinivas rao
                                      from Bengaluru, Karnataka
                                      Dec 17, 2019
                                      Resolved
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                                      Resolved

                                      Myself srinivas bearing a credit card with your bank. I have taken this card and not used this card neither generated the pin. I took the card as at the time of giving the card your people said it was a life time free card. But probably after one year they asked me for the charges and interest in it. I settled the card with an amount of850 rs and requested your people to close my card. They have taken the amount and never bothered to close the account.
                                      Legally there was no communication as such. No mail no phone.

                                      Now after more than a year after this, when i have opened an hdfc savings account, without any prior information your people have forcefully cut 5500 rs approximately from my sb account. There is no reason fot it. I am trying to reach your customer care n number of times but in vain. I had been to one of the bank recently but they guided me to a collection centre with a phone number but that number is not working.

                                      Request you to kindly consider this at most importance and address.

                                      Thanks
                                      Jan 17, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        V
                                        vijay_k26
                                        from Chennai, Tamil Nadu
                                        Dec 17, 2019
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                                        Address: Nandanam, Chennai 35, Chennai, Tamil Nadu, 600035

                                        Have applied for FASTAG last month. and I received the login details on 6th. Dec Found that the wallet has been created and recharged for 300 Rs..

                                        But still I am yet to receive the Sticker...

                                        And the call center is simply useless.. Not working, Sent a mail also to customer care, no response

                                        ID[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
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