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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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A
akrane1955
from Mumbai, Maharashtra
Dec 16, 2019
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Address: Mumbai City, Maharashtra, 400064

I applied for HDFC Bank FASTag online with payment of Rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.

i received FASTag customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

The FASTag Help Line Number[protected] does not work and i'm struggling to get response from every source in HDFC Bank.

Request update on delivery status.
HDFC Bank customer support has been notified about the posted complaint.
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    V
    vilas walke
    from Pune, Maharashtra
    Dec 16, 2019
    Resolved
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    Resolved

    Address: Swamikunj,B-2,Avani Residency,Durga Nagar, B 2, Nashik, Maharashtra, 422009

    I was travelling from mumbai to nashik on 12/12/2019 at 23.18.44 on arjunalli (Padgha) toll plaza rs.110/- toll charged & again on ghoti toll plaza time 00.27.43 on 13.12.2019 rs.110/- toll charged double toll collected by your toll plaza or company so i requested to you please refund the extra charged amount rs.110/- immediately in my account.

    Regards,
    Vilas g. Walke
    Veh no - mh15ff5178
    Jan 27, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 16, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      R
      Rakesh Yecho
      from Chandigarh, Chandigarh
      Dec 16, 2019
      Resolved
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      Resolved

      Address: 5135/2, MHC, MANIMAJRA, CHANDIGARH, Chandigarh, Punjab, 160101

      Hdfc bank — fastag sticker not received
      I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
      After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
      The tollfree does not work and i'm struggling with fastag.
      Jan 19, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

      -Anay
      HDFC Bank Customer Assistance
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        A
        Aadinath Diwate
        from Pune, Maharashtra
        Dec 16, 2019
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        Address: Nashik, Maharashtra, 422013

        While recharging my hdfc fastag I by mistake entered wrong Car registration number which doesnot exist and the amount was deducted from my bank through BHIM UPI but was not transferred to my fastag.The Amount was Rs 11, 000 and the transaction id as per BHIM UPI is[protected]. I tried calling hdfc fastag customer care number but it is busy all the time.And also their was no response from BHIP UPI customer care
        HDFC Bank customer support has been notified about the posted complaint.
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          D
          Dhaval Pandit
          from Mumbai, Maharashtra
          Dec 16, 2019
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          Address: Mumbai City, Maharashtra, 400057

          I applied for FASTAG on HDFC Bank website and received the confirmation that my Wallet ID is created on 5th December. I am able to login to my FASTAG account and check balance.

          However I have not received the physical tag yet. Also there is no communication regarding the status of the same. HDFC FASTAG helpline number [protected] is also not reachable.

          When will I receive my physical tag? I need to travel outstation next week.
          HDFC Bank customer support has been notified about the posted complaint.
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            V
            VipulSonk
            from Valsad, Gujarat
            Dec 16, 2019
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            Address: A-2, Swastik Park Society, Kosamadi, Bharuch, Gujarat, 393002
            Website: getprepaidcard.hdfcbank.com/fastag

            I had given HDFC fastag application no. HFR825134 on dtd. 01/12/2019 and confirm message received on 05/12/2019 and message seen you will receive your fastag sticker will receive within 7 days but not received yet. I had received confirmation mail of customer id and wallet id on dtd. 05/12/2019 but fastag sticker not received yet. Also HDFC Bank fastag customer care number [protected] but continuesly seen busy from last 4 days. Urgent update status of fastag sticker.
            HDFC Bank customer support has been notified about the posted complaint.
            Dec 17, 2019
            Updated by VipulSonk
            Not resolved yet.
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              C
              chenju thomas
              from Pathanamthitta, Kerala
              Dec 16, 2019
              Resolved
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              Resolved

              Address: Pathanamthitta, Kerala, 689101

              I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
              After that i received customer id & wallet id on 04/12/2019 through sms and email. My customer id is[protected].

              Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker. Please let me know of the status and the courier details so that i can track it. Please respond. Urgent
              Jan 22, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 16, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
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                P
                Pankaj Dhadse
                Dec 16, 2019
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                Address: 560058

                Customer ID#[protected]

                The email from HDFC says "Your FasTag has been issued successfully." on 12-Dec.

                Waiting for Fastag as I have travel soon and worried abt how to do travel without fastag.
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                  B
                  Bhuvnesh Patel
                  from Silvassa, Dadra and Nagar Haveli
                  Dec 16, 2019
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                  Address: ENJAY I.T. SOLUTIONS LIMITED, A WING, 4TH FLOOR,ASHOPALAV BUILDIN, BEHIND BHILAD PLAZA,BHILAD, Valsad, Gujarat, 396105

                  Me applied for hdfc fastag online wif payment of Rs.500, also uploaded teh necessary supporting documents and vehicle registration certificate.
                  After dat, me received customer id & wallet id on 06/12/2019 through SMS and email. Even my wallet was recharged for inr.300. But still, me haven't received fast tag sticker.
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                    S
                    Sourav Jamwal
                    from Hoshiarpur, Punjab
                    Dec 16, 2019
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                    Address: Chandigarh, Chandigarh, 160055

                    Last year in march 2018 i purchased a laptop for 25000/- on my credit card and from that period till now i have paid around 76000/- on my card and still the payment of 25000/- is as it is and bank is calling me and making my everyday life worse.
                    Even i went to their bank branch, corporate office, collection office, and finally to police station and also rbi banking ombudsman. But they just don't listen and argue and abuse whenever i call. Even today i was talking to one of their manager and she disconnected my call. This is very disappointing. I have paid min. Dues + penalty + charges for past 1 year and made around 300% payment on the card but still that amount is still pending. I haven't used this card since march 2018 and i'm just paying the min. Due + charges + penalties on the card.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 18, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

                    -Nadia
                    HDFC Bank Customer Assistance
                    Jan 16, 2020
                    Updated by Sourav Jamwal
                    Dear Nadia ma'am, please provide the status on charges reversal for my card ending in 1387?
                    Jan 29, 2020
                    Updated by Sourav Jamwal
                    No response received from bank's side yet?
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                      S
                      swatigosavi
                      from Chennai, Tamil Nadu
                      Dec 16, 2019
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                      Address: nashik, Nashik, Maharashtra

                      I had applied on line for HDFC fast tag on 29/11 2019, and my application number was HFR777374. i had received a message from HDFC saying that the transaction was successful, and i would get a PDF copy of application by mail and within 7 working days i will get my fast tag delivered.

                      but now, even after 17 days i have not received my fast tag, nor any mail .
                      i have been continuously calling on the customer care number provided by the HDFC site, which is [protected].

                      this number is either fraud or the service is hopeless, because in-spite of calling minimum 50 times, not even once i could reach the customer care person.
                      My 500/- Rs. were deducted immediately towards loading in Fast tag, the message for the same was received immediately.

                      I am sorry to say but this service of HDFC is not at all good, is useless and is fraudulent.
                      i want my money back immediately, i will take fast tag from Toll Plaza instead .
                      this was a pathetic experience with Fast Tag HDFC team .
                      requesting you to look into urgently.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        saurav21dec
                        from Delhi, Delhi
                        Dec 16, 2019
                        Resolved
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                        Resolved

                        Address: Amroha, Uttar Pradesh, 244102

                        I have applied for fastag via hdfc bank website. My application number is hfr989510. I would like to receive the fastag on or before december 24th, 2019 as i am travelling on december 25, 2019. I have been trying to reach your so called toll free number [protected], but it is always always busy and engagged. I have already paid rs 500 for the same. This attitude is plain daylight robbery. Please if you have some respect to customers give me an update on when i will get the fastag??
                        Jan 26, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 16, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          saugata.chakraborty0701
                          from Kolkata, West Bengal
                          Dec 16, 2019
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                          Address: Kolkata, West Bengal, 700001

                          I applied for hdfc fastag online on 2nd Dec 2019 with payment of Rs.500 and uploaded the necessary supporting documents & vehicle registration certificate.
                          After that I received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for.300. But still i haven't received fast tag sticker.
                          details are as follows :
                          Dear Customer,
                          Your FasTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
                          HDFC Bank customer support has been notified about the posted complaint.
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                            B
                            Bhuwnesh1
                            from Hyderabad, Telangana
                            Dec 16, 2019
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411061

                            Hi, I applied for fastag on 30th November but didn't got confirmation and money got deducted. On 5th Dec, I received a message that Tag Issued successfully with Wallet and Customer ID. I am still waiting on my Fastag.

                            I also tried to connect with customer support but their number always found busy, no other method for connecting with them. I hope HDFC not doing any kind of fraud and no sign of my Tag.

                            Hope no Generic reply but a good solution around it . If HDFC bank cant mange a service then why to offer it or just to harass the people.

                            Fastag user ID#[protected]
                            Dec 17, 2019
                            Complaint marked as Resolved 
                            Tag delivered today ..
                            HDFC Bank customer support has been notified about the posted complaint.
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                              R
                              Rebecca Jenifer
                              from Chennai, Tamil Nadu
                              Dec 16, 2019
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                              flipkart refund

                              Hi,
                              I ordered a product on flipkart .and I returned it. today from HDFC bank I got a message saying, Refund amount was credited /reversed to your account. but I checked online statement .The refund amount was not credited.. Please help me with this issue....
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                              A
                              AdityaBorawake1
                              from Pune, Maharashtra
                              Dec 16, 2019
                              Resolved
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                              Resolved

                              I applied for 2 hdfc fastags through HDFC Bank on 04/12/2019 with application ref no. HFR891402 & HFR891752 and made payment of Rs. 500 each. I have also provided the necessary supporting documents to the bank for the same.

                              I received sms on 4/12/19 that I will receive Fastag in 7 working days.

                              After that i received customer id & wallet id on 12/12/2019 through sms. And even my wallet was recharged for Rs. 300, but still I haven't received fast tag sticker yet.

                              Tried communicating through toll free number so many times, but it is always busy.
                              Jan 22, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                              -Anay
                              HDFC Bank Customer Assistance
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                                K
                                k.p.yedalla
                                Dec 16, 2019
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana, 500084

                                I applied for fast tag online by paying 500 till now i have not received any update on my fast tag got payment confirmation and details on 6th december - customer id[protected] and wallet id is [protected]. Requesting for an update as early as possible. We are expecting a status update on the processing, request to update me the status as early as possible as its already too late. Seems to be did a very bad step taking the fast tag from hdfc bank.
                                Nov 10, 2020
                                Complaint marked as Resolved 
                                Resolved
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 16, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Preethi
                                HDFC Bank Customer Assistance
                                Verified Support
                                Dec 17, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
                                Dec 17, 2019
                                Updated by k.p.yedalla
                                For some reaon I am not able to send them an Email can you help me with the status on the complain
                                Dec 17, 2019
                                Updated by k.p.yedalla
                                Help desk support number is not at all working is it given for the sake for providing I dont think its really working
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                                  O
                                  om parkash1980
                                  from Delhi, Delhi
                                  Dec 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: Ho no 920/19 Near Droan Vidya peeth school, sonipat Haryana, Sonipat, Haryana, 131001

                                  I have order fastag with my hdfc net banking on 18th november 2019. Which fastag reference no is hfr395497. Today approx one month has passed but it is still not received. And also no any further communication received by bank about this matter.

                                  Request to you please share updated status to compliance.

                                  Name om parkash
                                  Mobile number is [protected]
                                  Jan 26, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 17, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

                                  The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    A
                                    alok_gautam
                                    Dec 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560017

                                    Hdfc Bank Fastag — application reference number: HFR347082.

                                    I had applied for FASTAG on 11th Nov, and my wallet id is activated (wallet id: [protected]) on 24th Nov, but still the FASTAG is not received.. calling on customer care support number [protected] is useless.. as there is no any response.
                                    please do the needful, as travelling without Fastag is painful nowadays.
                                    Dec 17, 2019
                                    Complaint marked as Resolved 
                                    Fastag got delivered today
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      A
                                      amitsnvijay
                                      Dec 16, 2019
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                                      I applied for Fastag on 30 November 2019 on HDFC platform and my application number is HFR804529. On 5 Dec i received confirmation message that, your fastag issued successfully afterwards I have not received any confirmation for dispatch the same. I tried to reach customer care however unable to reach as customer care is not working. Amount of Rs 500 already deducted from my account and its about 2 weeks gone. When i will get my Fastag???
                                      HDFC Bank customer support has been notified about the posted complaint.
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