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Updated: Jun 7, 2026

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Address: 121006

I have applied hdfc fastag through online and made payment of 500 inr (100 inr for fastag charges+200 for security amount + 200 as the top up amount).
The reference number of my application is hfr01045730.
I also uploaded scanned copy of rc while submitting the application.

I didn't get any email confirmation of my application and there is no way to contact hdfc fastag guys as the customer care number given is busy all the time.

I am neither able to track the status of fastag nor i am sure whether it will get delivered at my door step or not.

I have attached payment confirmation number as well as fastag reference number.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by [email protected] But while applying for fastag it was mentioned that I will receive my fastag within 7 days now you are saying will get it in 15 days. This is totally wrong and misleading information.

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I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr847253 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for hdfc fastag on 02 dec 2019. I received a sms on 06 dec 2019 which says that your fastag has been issued successfully and your customer id is[protected] & wallet id is [protected] and your fastag has been successfully recharged for rs. 300. But till now i have not received fastag card from hdfc.

Both hdfc fastag customer care numbers and email id are not working.

Please do the needful as i have lot of travel plans in the coming weeks.

Dec 23, 2019

Complaint marked as Resolved

I received HDFC Fastag sticker. Looks like they were working on the requests but there was no communication. We need to patiently wait for 15 - 20 days to receive the Fastag sticker.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by skumar.smani Hi,

I sent an email to fastag.[protected]@insolutionsglobal.com on 16 Dec 2019 with all required information and I sent multiple follow up emails but no response.

Please let me know when I will receive HDFC Fastag card.

Thanks

Dec 19, 2019

Updated by skumar.smani I really don't understand what is going on with HDFC bank. Applied for HDFC Fastag on 02 Dec 2019 and there is no way to track the application status. Their customer care number is not working(always busy) and no one responds to the emails on application status.

Now I'm clueless what to do next. Please let me know when I will receive HDFC Fastag card or return my money back.

Dec 23, 2019

Updated by skumar.smani I received HDFC Fastag sticker.

Thanks

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Address: Adilabad, Adilabad, Andhra Pradesh, 504001

I have applied for the fastag about 20 days ago and as of now no fastag was received to me, where is my fastag an amount of rs.500 was deducted from me. After completion of the process of submission of the application for the fastag it was shown on the screen that, it will be mailed to me within a week. But as of now i have not received the fastag kit

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by nareshjadhav365 More than 20 days ago my wallet is being created, but as of now I have not received the Fastag welcome kit. Why it is being delayed. The customer care number provided by you is not at all working. What the hell is going on. Could you come up with a proper solution. mail me the details of dispatch.

Dec 17, 2019

Updated by nareshjadhav365 Provide me with the details of the Dispatch of the Fastag

Dec 19, 2019

Updated by nareshjadhav365 why you people are not responding

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Address: 188 / 1874 CGS COLONY SECTOR - 6, ANTOP HILL NEAR ANTOP HILL POLICE STATION, Mumbai City, Maharashtra, 400037

Hi,

I have ordered, fastag sticker from hdfc on 5th dec 2019. However the sticker is not delivered and the customer care no. [protected] is giving false reply on phone. Also they cannot provide to contact any senior / team leader / supervisor / manager. Also after login wallet balance is also not showing.

The below information received by email:
My customer id —[protected]
My wallet id — [protected]
My transaction reference no. —[protected] wallet balance for rs.300/-

My registered mobile no. — [protected]

Gunachandra n. Singh

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 700156

I have applied for fastag through hdfc bank, salt lake on 2nd dec. (Reference nos. Hfr848959) walled id generated on 6th dec.'19 it's almost 14 days i applied for fastag but i have not received yet. While checking online status, it's showing no records found. I have sent a mail to fastag. [protected]@1pay.in 4 days ago but there is no response. Call centre nos [protected] is useless. Let me know if anyone could call in this no. & if yes after how many attempts

Rajiv ghosh

Jan 31, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC Bank, Pathanamthitta, Kerala, 689550

I had applied for hdfc fastag on 20th nov 2019 by paying a fee of rs 500. On 23 nov i got an email and sms from hdfc saying the fastag has been successfully recharged. (Transaction reference number [protected]).
On 28 nov i got a message saying my fastag will be delivered withing 3-4 days.

Customer id:[protected]

But till date i haven't received my fastag and no other communication from the bank.

Hdfc has provided a customer care number [protected] which is busy all the time. There is no other option for the customer to raise a complaint with hdfc. I doubt whether the customer care number is even working. This is nothing but cheating customers.

Dec 17, 2019

Complaint marked as Resolved

They should have sent an SMS when the card was dispatched.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by sandeepgm Got the tag delivered today.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 12, 2019, vide AWB no. [protected]. The same has been delivered. Please confirm receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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Applied for fastag through the hdfc website portal by paying necessary amount.

I have not received my hdfc rfid fastag card yet despite applying on november 15, 2019.

The contact information provided both email and phone number is not responding despite multiple requests

Customer id[protected]

Application reference number hfr381415

Received sms that it will be dispatched but not received yet

Feb 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that TAG was dispatched to your communication address on 12 December & same is received by SRINU on 16 December 2019.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411019

Hello,

I have applied for hdfc fastag on 28th nov 2019. On wednesday 4th dec i received mail regarding walletid etc also after submitting the fastag application, success message displayed with saying "you will receive fastag withing next 7 days". But i haven't yet received any updates or call from representative regarding the status of fastag.

I request you to please let me know the shipment status of hdfc fastag.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag on 4/12/2019. Received a message that tag will be delivered within 7 days, however till date i have not received the tag. Secondly the phone number given [protected] is constantly busy and there is no other way to track my application. I am really not sure when will i receive my fastag. Whom should i connect to get the status. Also the message received by me after payment states that someone will connect to me and an email with details in pdf will be sent to registered email. However no email or contact has been made to me.

Kindly deliver the fastag asap as the deadline for the same has already passed.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days.

-Preethi
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by S_Saurabh This was never communicated to me. Secondly today is the 15th day and yet to receive any message or communication regarding the delivery of fast tag. Kindly expedite and share the message/ email for the same.

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Address: Chennai, Tamil Nadu

Dear sir / madam,

I have an hdfc bank account and i applied for hdfc fastag from them, payment of rs. 500 was made using my credit card and document were uploaded. The application reference number is : hfr850048 and after this i received sms about my wallet number and rs. 300 recharge. I by mistake deleted that sms and i don't know my wallet id now. I tried calling the hdfc contact number given[protected] and its of no use as its always busy or not answered.
Till date i have not received my fastag and i am very much frustrated with this kind of service.

Can some one help for a response from hdfc pls.

Tks
Senthil - [protected]

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hdfc fastag not issued yet as its been more than 2 weeks i've ordered it.

I've received emails stating my account has been activated but no intimation if my rfid tag is being shipped or not. Hdfc customer representatives have no answer to this and hdfc fastag number is always busy!!!. Seems like only 1 person is working in the fastag dept.

This is bad customer service. Everytime i call hdfc customer care... They don't really care for their customers.

Request hdfc bank officials to kindly check on my account and make sure i receive my rfid tag asap.

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Nasimhanagar, Visakhapatnam, Andhra Pradesh, 530024

I would suggest to hdfc bank that they should provide a portfolio for mutual funds where in one shot he can buy / sell / sip the funds - where he is invested or want to top up the units.. It is quite lagging in the window, always need to switch in between fresh purchase or need to top up.. This need to modify in their window.. It is very struggle part to the customer who wanted to invest in mutual funds through bank.

Please incorporate such things like hdfc sec..

HDFC Bank customer support has been notified about the posted complaint.

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Address: JAL VIHAR COLONY GALI NO 06 RUDRI ROAD RUDRI DHAMTARI PIN CODE 493776, 493776

Dear Team,

I have submitted my PF claim form on 05/12/2019.
but till date i have not receive any update from HDFC BANK PF Trust .
and i have also apply for pension fund(FORM 10) ON 28/11/2019 IN ONLINE PORTAL.
KINDLY GUIDE ME FOR SAME IS PROCESSED AS EARLIEST AND FAST.

REGARDS
GAUTAM KUMAR DEWANGAN
MO. NO --- [protected]

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Your customer care no. Is not working which is [protected]. Its always busy or nobody ever picks up the call. I have an hdfc fastag for vehicle no. Mh03 da 9944. Yesterday by mistake i recharged for vehicle no. Hr39d7940. Below is the detail of that transaction.
Rs. 5000 debited from a/c *6507 to vpa netc. [protected]@hdfcbank (Upi ref no[protected][protected]. Can you cancell this transaction and credit the amount back to my acount?

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Chirag ku Your customer care no. Is not working which is [protected]. Its always busy or nobody ever picks up the call. I have an hdfc fastag for vehicle noHR 39D-7940.today by mistake i recharged for vehicle no. HR39D7940. Below is the detail of that transaction.
Rs. 5000 debited from a/c *6507 to vpa netc. [protected]@hdfcbank (Upi ref no[protected][protected]. Can you cancell this transaction and credit the amount back to my acount?

Dec 16, 2019

Updated by Chirag ku Your customer care no. Is not working which is [protected]. Its always busy or nobody ever picks up the call. I have an IDFC fastag for vehicle no. HR39D7490.But Today by mistake i recharged HDFC FASTAG for vehicle no. HR39D7490. Below is the detail of that transaction.
Rs. 5000 debited from a/c *6507 to vpa netc. [protected]@hdfcbank (Upi ref no[protected][protected]. Can you cancell this transaction and credit the amount back to my acount?

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vibhavari plot No 320 Rknagar society no 5, Morewadi, Kolhapur, Maharashtra, 416013

Fast tag application status required which we r applyed 11 dec2019 ref. No-hfr01029747. Your message for me its coming within seven days but still it is not coming to my address and already u debited rs 500 from my account so pl guide me hw i track it, i have alos download fast tag app. So what i do pl mail or sms if any problem in this pl reverse me my rs-5oo/ to my account

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I applied for hdfc fastag online with appilcation ref no. Hfr975185 and made payment of inr 500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
I received customer id & wallet id also and got a message as it was recharged for inr 300.
But i haven't received my sticker yet. And my communication address is not visible in the profile... If there any problem with communication address to send the sticker courier please give me some email id or contact number to update it.

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560098

Dear team,
I had applied for the fastag from hdfc online on 2nd dec 2019. I got acknowledgment saying your fastag is activated and issues with customer id and wallet id. I received message for the same. But i have not received fastag itself. I tried to reach toll free number[protected] but no response its not working also. I tried to follow with my relationship manager but she is also not responding. Its going into virtual rm.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application.

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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I had applied for fast tag on dec4th, till now no update on the same. I got an sms stating will receive the fasttag in 5 days. I applied online for a faster resolution. There is a helpline which is always busy. Even after trying multiple times the number is always busy, there is no email id or any site where we can check the status of our application. Unnecessarily i am standing in a long queue in the toll for no fault of mine.

Never expected this kind of bad service from hdfc. To reply tot his query now please don't take 5 days. Unfortunately your customer.

Dec 23, 2019

Complaint marked as Resolved

Finally after lots of follow up got the tag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Aruna_m my reference number is hfr877490, your customer care executive is mentioning that the tag will be dispatched on Thursday, and you are just trying to close the ticket by mentioning that payment failed. How did you check my application status sir, it will be 15 days tomorrows, and you anyways will not keep your promise of delivering in 5 days. Atleast be honest in your reply. Don't just close the ticket with some lame answers. Reaching your customer care one herculine task and here we get lame responses. Stop fooling around customers.

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Applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I am able to see my online login portfolio but where is the sticker.

Kindly send ASAP.

HDFC Bank customer support has been notified about the posted complaint.

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