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Updated: Dec 16, 2025
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S
Shravan Sriram
from Bengaluru, Karnataka
Dec 16, 2019
Resolved
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Resolved

Hi i had recently submitted the application form online for procuring fast tag. I had paid rs 500 and my reference number is hfr01092319. I tried contacting the bank but of no avail. Could someone please update me on the status of this application.

Could you please let me know when will the fast tag be dispatched to my address. I had submitted the application form and had made payment for it.
Jan 16, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
View replies
I have brought the car in feb and hdfc fasttag Is provided by the dealer at that time. But I have not received any wallet id or welcome kit. I don't know how to use it now.
Fasttag ID[protected]

fastag application status - Comment #3607560 - Image #0
Reply
Have placed order for Fastag. Made payment of Rs.500.

Received Application reference number along with a statement quoting that I will be receiving the PDF copy by mail. Have not received it yet.

Attaching the Screenshot for your reference.

Application Ref No. HFR01062773

fastag application status - Comment #3607629 - Image #0
Reply
I have applied for the Fastag application HFR916637, i am yet to receive any response.

Can you please help me, with the status, since i couldnt reach the phone number[protected]

I have paid my fees and i have also attached the application reference for the fastag application, i have made for the HDFC bank reference

fastag application status - Comment #3607655 - Image #0
Reply
sashokeee's reply, Dec 13, 2019
Resolved
My ref. No for fast Tag Application is HFR949311. Please provide my application status & Courier details, as it goes beyond 7 days time limit.
Reply
pradeeppokra2818's reply, Dec 14, 2019
My ref. No for fast Tag Application is HFR949311. Please provide my application status & Courier details, as it goes beyond 7 days time limit. Do needfull on urgent basis, otherwise complain will go to higer authorities.
I buy online fastag batween 7/12/2019 but no message and email to inform me
Reply
I have applied for Fastage on 25.11.2019 through online website of HDFC. my Fastage issued and walled id is[protected]. I received msg from HDFC that my fastag will be dispatched within 4 days. But still not received.
My issue I'd is HFR507238
Reply
I had applied for fast tag with hdfc bank for two cars but i have received one fast tag and other still pending and the customer care no is very bust always could not be reached my customer id is[protected]
Reply
I applied for the FASTag though HDFC on 4th Sept. 2020. My application reference number is HR[protected]. Till data I have not received any update nor received the tag. Where does one need to follow up to get the tag?
Reply
Hi i had today 04.01.2021 in the morning submitted the application form online for procuring a fast tag. but no mail or SMS was received, I had paid rs 500 but unfortunately i am not saving my reference number. I tried contacting the bank but of no avail. Could someone please update me on the status of this application.

Could you please let me know when will the fast tag be dispatched to my address. I had submitted the application details below as follows.
Applicant Name Nilesh Arun JatapVehicle No. MH03BS7466
Address : 3411 Nilesh Provision, Balaji Nagar, Kotamgaon road, Lasalgaon, Tal Niphad, Dist Nashik 422306 Maharashtra.Mobile No. [protected]
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    P
    Parax Mashhouse
    from Pune, Maharashtra
    Dec 16, 2019
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    Address: 411030

    I applied for fasttag on 4 Dec. I got login as well. everything is done but i did not recived fasttag sticker yet. Called customer care they saying it will take time. as we per HDFC guidelines it should complete in 1 week but its not 2 weeks i not received sticker.
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      Kedar Dabhole
      from Mumbai, Maharashtra
      Dec 16, 2019
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      Address: Thane, Maharashtra, 400608

      I had applied for FASTAG on 30th November. On 5th December I got message that FASTAG account is created and Rs 300 balance added to account.

      I have still not received the FASTAG.My customer ID is[protected].

      When will I get my FASTAG.

      Kedar Dabhole
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        A
        Aravind Thontepu
        from Vepagunta, Andhra Pradesh
        Dec 16, 2019
        Resolved
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        Resolved

        Address: 533101

        I have made payment for fastag on 30th nov 2019 and the wallet was created on 5th december 2019. But the fast tag sticker has not been received till date. I have tried contacting the toll free number for fastag complaints ([protected]) but it is either busy or no one is attending the call. The website says that we can get

        Customer id[protected]
        Wallet id - [protected]
        Feb 4, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dec 16, 2019
        Updated by Aravind Thontepu         I have made payment for Fastag on 30th Nov 2019 and the wallet was created on 5th December 2019. But the Fast tag sticker has not been received till date. i have tried contacting the toll free number for fastag complaints ([protected]) but it is either busy or no one is attending the call. The website says that we can get Fastag in 7 days. But i didnt receive the sticker and theres no proper mechanism to track or raise any complaints.

        Customer ID[protected]
        Wallet ID - [protected]
        Verified Support
        Dec 16, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        After the submission of your application, you will receive your Tag within 15 working days.

        -Anay
        HDFC Bank Customer Assistance
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          V
          Vikas Kappet Nayak
          from Delhi, Delhi
          Dec 16, 2019
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          Address: 560103

          Applied for fastag on 29-nov. During registration it was mentioned that it will be delivered in 7 working days.

          Got sms with following details on dec-5
          Wallet id: [protected]
          Customer id (For fastag):[protected]

          Dec-16 today, and still fastag is not received. Customer care does not give any clear view of whether fastag is dispatched or not and any date by when it might be delivered. Thinking of moving away from hdfc for all aspects such as salaried account/ credit cards etc. India's no.1 bank should have handled this better
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Sdaniel
            from Bengaluru, Karnataka
            Dec 16, 2019
            Resolved
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            Resolved

            I have applied for the fastag application online on december 10th. I didn't receive the fastag yet and there is no update from the bank. I want to know the status of the delivery of the fastag and it has been 5 days since i applied for the same.

            Kindly look into the matter as soon as possible and please note that i require the fastag by this week.

            Application no. - hfr988937

            Thanks
            San
            Jan 19, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

            -Anay
            HDFC Bank Customer Assistance
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              G
              Guptashubham196
              from Gurgaon, Haryana
              Dec 16, 2019
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              Address: Vijay nagar, Rohtak, Haryana, 124001

              I had applied the hdfc fastag on 27.11.2019 online by making a payment of rs 500 through my saving account & wallet has been created for the same but sticker has not yet been received to me & when i had called the call center they did not provide any information about that. It has been 19 days till today from my application & though hdfc claims delivery time of 7-10 working days
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              HDFC Bank customer support has been notified about the posted complaint.
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                S
                senthilkumar2101
                Dec 16, 2019
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                Address: Chennai, Tamil Nadu, 600033

                I applied for hdfc fastag online on 27/11/2019 with appilcation ref no. Hfr773148 and made payment of inr 500.
                After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

                Tried communicating through toll free number so many times, but it is always busy.

                Due to this i have purchased fasttag from outside and now i want refund of my inr 500 that i paid online.
                HDFC Bank customer support has been notified about the posted complaint.
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                  R
                  Rejith Kumar B
                  from Kizhake Chalakudi, Kerala
                  Dec 16, 2019
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                  Address: Thrissur, Kerala, 680664

                  I have applied online for hdfc fastag because they said they will send this within 7 days. I received wallet id and cust id through sms. But i haven’t received fastag yet. I didn’t even received any call from then. I tried to contact at their customer case number:[protected] and it seems they just play a music always. What kind of # service is this? Dont waste valuable time of others.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    SDas786
                    from Mumbai, Maharashtra
                    Dec 16, 2019
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411021

                    I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
                    After that i received customer id:[protected] & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
                    The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. Kindly help
                    Jan 16, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 16, 2019
                    HDFC Bank Customer Care's response                     Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com and share Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for better assistance.

                    -Preethi
                    HDFC Bank Customer Assistance
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                      R
                      raj64550
                      from Ludhiana, Punjab
                      Dec 16, 2019
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                      Hi i prashant kumar, hdfc hold my rs. 2867.40 for mirevenue gefu. After call a lot customer service executive didn't giving any positive response.
                      Account holder: prashant kumar
                      Account number: [protected]
                      Ifsc: hdfc0000259
                      Branch: millerganj manju cinema,
                      Mmid:9240210
                      Sorry, i'm not able to paid unwanted charges.
                      If hdfc bank does not solved this matter than i will raise complaint rbi.
                      Please solve this matter immediately.
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jan 09, 2020
                      Updated by raj64550                       Not getting any response from HDFC bank yet.
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                        A
                        Arunava_Dinda
                        from Kolkata, West Bengal
                        Dec 16, 2019
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                        Address: 807 SAHID H K BOSE SARANI FLAT 13, Kolkata, West Bengal, 700074

                        I applied for hdfc fastag online on 18/11/2019 and got sms informing allocation of the customer id[protected] and wallet id on 1-dec-2019.
                        Got sms on[protected] stating that card will be dispatched in 4 working day. But still i haven't received fast tag sticker/card.

                        Tried communicating through toll free number so many times, but it is always busy or playing music without picking up the phone.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          K
                          Kiran SP
                          from Bengaluru, Karnataka
                          Dec 16, 2019
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                          Where is my fastag sticker? I got my account created on Nov 27th, they said i will get in 10 working days, 10 working days is not done yet, huh? I should have bought in the Toll booth itself than coming here and falling for the trap.
                          My customer ID:[protected]
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                            V
                            Vijay.thangamany
                            from Mumbai, Maharashtra
                            Dec 16, 2019
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            Hi,
                            I have applied hdfc fastag in the hdfc website with a payment of rs.500. The payment was deducted from my bank account. I have received the customer id & wallet id on 05/12/2019 through sms and email. My wallet was recharged for inr.300. I am able to log in online to the fastag portal and check my account. Everything works well.
                            But still, i haven't received fastag sticker. Please help
                            Jan 18, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 16, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              anoop kumar makham
                              from Bengaluru, Karnataka
                              Dec 15, 2019
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                              Address: Kalyan Nagar, 560043

                              Hi Team,

                              I got an update that fastag accoung has been activated on 30th Nov and got a message that card has been delivered on 4th Dec'19, but till now there is no update on my card and couldnt able to contact customer care.

                              Whenever we try to call customer care, it never connects. Too pathetic customer service from HDFC..

                              Request you to look into this issue at the earliest
                              HDFC Bank customer support has been notified about the posted complaint.
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                                T
                                Tej Arora
                                Dec 15, 2019
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                                Address: Rewari, Haryana, 123401

                                This is regarding the HDFC Fastag which I have not yet received. My customer ID is[protected]
                                Please note that it’s been 2 weeks but I have note yet received the FASTag whereas money has been deducted towards same.
                                On another note, please note that I am unable to reach to customer care number since it is busy all the times.
                                Kindly revert to ascertain about when I will receive the FASTag.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  K
                                  Kishalay dhar
                                  from Bhubaneshwar, Odisha
                                  Dec 15, 2019
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                                  Address: 700109

                                  I had applied for HDFC fastag on[protected]. I have got application number HFR801464 immediately through SMS. Then on 5th Dec I got the customer ID[protected] and wallet ID [protected] through sms. But till date I have not received Fastag. I have informed the matter to HDFC through Help line number [protected] several times but nothing has happend. I have expensed Rs. 500 to purchase the fast tag.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    R
                                    Rohit.ladda
                                    from Pune, Maharashtra
                                    Dec 15, 2019
                                    Resolved
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                                    Resolved

                                    Application reference number : hfr951867
                                    I have applied for fastag on 7th december 2019 and did not receive any kind of communication from hdfc bank till today 15th december nor received any fastag application pdf through mail. Its been more than 8 days and fastag is compulsory from today need immediate action on this and require a fastag asap
                                    +1 photos
                                    Dec 16, 2019
                                    Complaint marked as Resolved 
                                    FASTAG details were received immediately via sms, Hope so now i will receive fastag in 15 days
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 15, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Your application has been received at our end. You will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      R
                                      Ram Kumar Kotha
                                      from Chennai, Tamil Nadu
                                      Dec 15, 2019
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                                      Address: Chennai, Tamil Nadu, 600061

                                      I have applied for hdfc fastag by paying 500, and have received two emails that i have got tag issued successful in 5th dec and another email on 6th that i have got 300 recharge applied to my tag account. But, i haven't received the tag, all my attempt to reach that call center number never reached.

                                      I feel that i have been cheated by hdfc bank team, as many of colleague s have received from paytm, icici bank in two days.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 15, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com along with the date of application, application reference no., and your vehicle no. and registered mobile number for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Dec 17, 2019
                                      Updated by Ram Kumar Kotha                                       Hi
                                      Please share proper email address to send an email, please.

                                      I see [protected]@insolutionsglobal.com
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                                        A
                                        ankitchugh
                                        Dec 15, 2019
                                        Resolved
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                                        Resolved

                                        Hi,

                                        My customer id is[protected]. Hdfc bank mentioned that they will deliver it in 7-10 business days. But now it is more than that.

                                        Amount was deduced from the account when i submitted the request and it also send the message it created the account and recharged on 5th dec 2019.

                                        Please ask some to look into that. It's look like some big scam..

                                        Thanks,
                                        Ankit chugh
                                        Jan 16, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 15, 2019
                                        HDFC Bank Customer Care's response                                         Dear Customer,

                                        Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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