HDFC Bank Complaints & Reviews

Address: Pune, Maharashtra, 411061

Hi, I applied for fastag on 30th November but didn't got confirmation and money got deducted. On 5th Dec, I received a message that Tag Issued successfully with Wallet and Customer ID. I am still waiting on my Fastag.

I also tried to connect with customer support but their number always found busy, no other method for connecting with them. I hope HDFC not doing any kind of fraud and no sign of my Tag.

Hope no Generic reply but a good solution around it . If HDFC bank cant mange a service then why to offer it or just to harass the people.

Fastag user ID#[protected]

Dec 17, 2019

Complaint marked as Resolved

Tag delivered today ..

HDFC Bank customer support has been notified about the posted complaint.

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Hi,
I ordered a product on flipkart .and I returned it. today from HDFC bank I got a message saying, Refund amount was credited /reversed to your account. but I checked online statement .The refund amount was not credited.. Please help me with this issue....

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I applied for 2 hdfc fastags through HDFC Bank on 04/12/2019 with application ref no. HFR891402 & HFR891752 and made payment of Rs. 500 each. I have also provided the necessary supporting documents to the bank for the same.

I received sms on 4/12/19 that I will receive Fastag in 7 working days.

After that i received customer id & wallet id on 12/12/2019 through sms. And even my wallet was recharged for Rs. 300, but still I haven't received fast tag sticker yet.

Tried communicating through toll free number so many times, but it is always busy.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana, 500084

I applied for fast tag online by paying 500 till now i have not received any update on my fast tag got payment confirmation and details on 6th december - customer id[protected] and wallet id is [protected]. Requesting for an update as early as possible. We are expecting a status update on the processing, request to update me the status as early as possible as its already too late. Seems to be did a very bad step taking the fast tag from hdfc bank.

Nov 10, 2020

Complaint marked as Resolved

Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by k.p.yedalla For some reaon I am not able to send them an Email can you help me with the status on the complain

Dec 17, 2019

Updated by k.p.yedalla Help desk support number is not at all working is it given for the sake for providing I dont think its really working

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Address: Ho no 920/19 Near Droan Vidya peeth school, sonipat Haryana, Sonipat, Haryana, 131001

I have order fastag with my hdfc net banking on 18th november 2019. Which fastag reference no is hfr395497. Today approx one month has passed but it is still not received. And also no any further communication received by bank about this matter.

Request to you please share updated status to compliance.

Name om parkash
Mobile number is [protected]

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: 560017

Hdfc Bank Fastag — application reference number: HFR347082.

I had applied for FASTAG on 11th Nov, and my wallet id is activated (wallet id: [protected]) on 24th Nov, but still the FASTAG is not received.. calling on customer care support number [protected] is useless.. as there is no any response.
please do the needful, as travelling without Fastag is painful nowadays.

Dec 17, 2019

Complaint marked as Resolved

Fastag got delivered today

HDFC Bank customer support has been notified about the posted complaint.

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I applied for Fastag on 30 November 2019 on HDFC platform and my application number is HFR804529. On 5 Dec i received confirmation message that, your fastag issued successfully afterwards I have not received any confirmation for dispatch the same. I tried to reach customer care however unable to reach as customer care is not working. Amount of Rs 500 already deducted from my account and its about 2 weeks gone. When i will get my Fastag???

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560035

I did not receive my fastag though 10 days are passed since i applied. My reference number hfr853275 and pathactic situation is i am not able to reach out to their contact number[protected] since 10 days as always it's busy.in next 4 days i need to drive for 1100 km touching several nhs and i do not know what to do now

Fyi, i have been recognized as a premier customer by hdfc but i do not know is this the premier service that they are giving for the customers

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana, 500081

Hi, My Name is Sandeep, I have applied for a Fastag on Nov 28th from HDFC bank. After making the payment from my Credit card, I received a time out error but the amount was debited from my card. I do not receive any confirmation SMS or any activation ID to my mobile since that day. I have checked with HDFC Credit Card Customer Care and HDFC Fastag Customer Care. HDFC Fastag Customer Care executive said that I might receive a confirmation SMS or registration ID within 2 weeks but still I haven't received any. HDFC Credit card Customer care executive said that if the transaction was not successful, I will receive the amount back to my card and it's not happened still. HDFC Fastag CC number is always busy and unable to contact them at all. I feel cheated here, that's why I wanted to raise a complaint here, someone please take an action against it.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560076

Hi team,

I had applied for the fastag on 1st december 2019, my customer id and wallet has been recharged on 6th december 2019, however the card has not been delivered to my address, could you please let me know how long is it going to take for the card to be delivered? Its been more than 15 days, and i am having to pay cash at the tolls inspite of applying for fastag.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 605010

I applied for fastag on november 30th and by 5th december i received a mail saying "fastag has been issued successfully. Your customer id is * and wallet id is *." but till now i haven't received the fastag and would like to know when it will be delivered.

They said with in a week, but now its more than 15 days. When i will be receiving it.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Saravanan Govindasamy what mail id is it. can you provide a proper mail id.

what is that fastag.[protected]

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Address: Hyderabad, Hyderabad, Telangana, 500091

I have applied for fastag on july 1st 2019. I received message on my phone that a tag and wallet has been agenerated and activated. However, i have been waiting for the fastag for the last 5 months. Can some be responsible for the delivery? Also, there isn't any way to track the status of my tag at the moment, which is clearly a failure of hdfcbank in handling this fastag delivery process. If you are not capable of handling this then you may not initiate this kind of process, i would have opted for other bank or wallet services for this.

Regards
Santhosh

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag on 18th nov 2019, 500/- is deducted from hdfc account. Application reference no. Is hfr396875
Hdfc fastag not delivered even after getting confirmation from bank as below.

Dear customer, your fastag has been issued successfully.[protected] and wallet id is [protected] on 22nd november’19.

Update: your fastag wallet has been created! Card will be dispatched in 3-4 working days (28.11.19).
But till date i have not received. Please request you to kindly do the needful.
Mob:[protected]

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.

For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY (PHARMACY), 5TH KM STONE DELHI-MEERUT ROAD GHAZIABAD, Ghaziabad, Uttar Pradesh, 201003

I have applied for FASTag through HDFC net banking on 06/12/2019 with a payment of Rs. 500. I have been issued customer ID and wallet ID through SMS/email during first week of Dec 2019. Based on the email, I have accessed my FASTag information online by register HDFC FASTAg. Rs. 300 also credited into my FASTag account. But unfortunately as of now I have not received the tag. I have been making calls to HDFC FASTag Customer call center number i.e.[protected] everyday but allways number getting busy.
what to do now. please refund if it could be.
Regards

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

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Hi, i applied for fastag on 30th november but didn't got confirmation and money got deducted. On 1st dec, i received a message that tag issued successfully with wallet and customer id. On 4th december, i received message about wallet recharge and dispatching of card in 4 working days but it's 16th dec and i didn't receive the fastag, not even dispatching message.

I also tried to connect with customer support but their number always found busy, no other method for connecting with them, so kindly let me know solution for the same.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Y

yash26y

from Delhi, Delhi

Dec 16, 2019

HI Mr. Anay

Thanks for reaching out, What is [Protected] here? Is the mail id fastag.[protected]@insolutionsglobal.com . or [protected] is an encrypted word here?

Reply

yash26y's [Complaint's author] reply, Dec 16, 2019

I tried to drop an email at fastag.[protected]@insolutionsglobal.com . It is incorrect. Mail can't have special characters. [email protected], It's also got failed.
[email protected] . This one is also incorrect. Kindly share valid ID and Contact details please. You can reach me out to . y a s h 26 y @ gmail.com (Avoid Spaces).

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Address: Jamnagar, Gujarat, 361004

Dear Sir,

I am registered for Fast Tag on dtd. 29.11.2019 through HDFC net banking amount deducted from bank account and last stage of form generation session expired and not able to get form.

Vehicle no. GJ10DA1770.
Customer Id is[protected] and Wallet Id is [protected]

Request you to please update me the status.

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Address: Yamuna Nagar, Haryana, 135001

Vehicle reg. No. Hr02ap 0689

Mobile no. [protected]

Application no. Hfr814518

Date of application: 30 nov. 2019

Bank: hdfc, online application (Existing customer)

My fastag has not been dispatched yet. No notification till date.
I repeatedly tried calling customer care but it was always busy and no reply. Very disappointed with the service of hdfc bank and request people not book using hdfc bank portal to get fastag.

Dr vishal goyal, yamunanagar

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Mohali, Punjab, 140603

I purchased a fastag from hdfc online. After many complaints, i got a wallet id and customer id.

But i am not having any information regarding delivery and shipment. When will i receive the tag?

Plus i logged into the cch account the information submitted there is incorrect. I don't know why, there is no address, no driving license number, but i remember i added these while submitting the form.

Please help.

Note - the email address you guys provide - fastag.[protected]@insolutionsglobal.com. It does not work.

Dec 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Address: 600004

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.br...

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Hi,
I have applied fast tag past 4 days ago. I din't receive any mail or courier. I need here is the application number: hfr01049385. I had other more options to apply fast tag, after all chosen hdfc because i am having a hdfc bank. If you cannot process fastag. Send mine money back. I will find some where else.
Status. [protected]@sahaj.co.in is bouncing

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 15 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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