Claimed

HDFC Bank Complaints & Reviews

2.9

Updated: Feb 20, 2026

Complaints 32944

Resolved

18420

Unresolved

14524

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank

HDFC Bank reviews & complaints page 534

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: RMZ Evo world, Bangalore, Karnataka, 560103

Hello,

I am so tired of these getting calls regarding voice otp...I don't know, it started from one month somehow and at any purchase, I need to enter otp. Though I got otp everytime in message, still I got calls regarding otp at least 5-6 times... I am not getting where to complaint about this...In hdfc website complaint site, all I am finding the complaints with option, I have to select an option to register a complaint, now what if i don't have any complaint from that options? This is so ridiculous and annoying to get these many calls at a time while I am doing online transaction, many times due to these calls my transaction hot failed...I am so disappointed. Also I am getting same otp or any deductions messages 7-8 times at a time. This is not acceptable. You should do something.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for hdfc fast on[protected], i have received the message that "You will receive your fastag in next 7 working days".

but till now i did't received any fastag.
my reference no is : HFR881552.
my Mobile no is : [protected].
my application date :[protected].
my vehicle no is : TN69 BC 2869.

plz let me know, when i will received my fastag.

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226001

Hi team,

I have registered for new fastag, from hdfc bank the amount of 500 is deducted from my account and customer and wallet id too have been assigned, but have not received the fastag till date.
Kindly, let know the status of the delivery.

Customer id[protected]Account.)
Customer id is[protected] and wallet id is [protected]

Thanks
Abhay pant
[protected]
[protected]
Hcl city, lucknow

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Abhay Pant Yet no response received from HDFC bank though mail have been sent to them with all the relevant details.
Bank Staff, kindly be responsive in providing the solution or cancel the request and refund my amount, so that i can apply it from other who care for the customers

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for FASTAG and i also paid fees but did not get any kind of CONFIRMATION on my mail and on my mobile number. My REF ID HFR901573. Can u help me regarding this. I applied on 04/12/2019.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for HDFC fastag on 26th Nov 2019, balance is deducted but I haven't received it yet.
HDFC fastag Customer Care number is fake it never connects. No update from HDFC side. It is the worst experience, why HDFC doing fraud with its customers? Today 20 days has been completed but no sign of fastag, as hdfc team send a mail of confirmation, maximum time was given 7 working days.
Either cancel my application and return my amount or send my fastag.
Application number HFR590685. Customer Id is[protected] and Wallet Id is [protected]

Dec 18, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500072

I tried to reach customer care several times and unfortunately not able to connect. I've a Fast tag account with HDFC bank (Cust ID:[protected]. And my vehicle meets with a severe accident and we are selling it to the scrap as per the insurance company T&C. I've still some amount in my Fast tag wallet and would like to transfer that amount to my HDFC account or Patym account or any other my family fast tag accounts and post that would like to cancel the account Fast tag account.

No customer care number is working at all and dropped an email (support.[protected]@sahaj.co.in, [protected]@europ-assistance.in) no response.

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Siva U Please check the screenshot for the customer care numbers and email id's which were provided in HDFC Fast-Tag account with no use.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sarpanch Street, Bharuch, Gujarat, 392020

I have applied for hdfc bank fastag on 28th november 2019 and on 4th of december i received a message from hdfc bank that my fastag id has been generated and my account has been recharged. Later i received a message that my fastag will be despatched in 4 working days and now toady it is 16th and i have yet not received my fastag. I approched branch but they say that they do not have any idea about fastag delivery. Even the customer service number of hdfc bank fastag does not work.
Please help.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Haroon Patel Respected Anay sir.
Request you to please get this sorted rather than providing us the mail address of fastag. Will much appriciate if it is sorted out from HDFC bank's side. Because i have paid HDFC the amount of fastag and nobody else. You cannot move aside after selling something from your end. Request you to please check the status of my fastag and do let me know.

Dec 18, 2019

Updated by Haroon Patel Please update the status of fastag or provide me a refund.

View replies

H

Haroon Patel

from Vadodara, Gujarat

Dec 17, 2019

Respected Anay sir.
Request you to please get this sorted rather than providing us the mail address of fastag. Will much appriciate if it is sorted out from HDFC bank's side. Because i have paid HDFC the amount of fastag and nobody else. You cannot move aside after selling something from your end. Request you to please check the status of my fastag and do let me know.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: nagpur, Nagpur, Maharashtra, 440002

I have applied for fastag via hdfc online on 02.12.2019 with refernce number hfr848810. After applying, i got message stating that file form pdf will send to your registered email, which i received on 06.12.2019
So now i am able to login to site, but so far i didn't receive fastag sticker. I tried to call customer support multiple times but nobody is picking the call. Even i didn't receive any call from any of the courier services.
I have 7 years of relationship with hdfc and never face such scenario. But for specific to fastag service this is happening. With this i am bit scared, how can i get help if i stuck in some toll plaza, as nobody is receiving the call.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pansarevadi otur junnar pune, Pune, Maharashtra

My account in koparkherane Navi mumbai.i request to change the address and provide to all documents to require. I request 30/11/2019 but till date 16/12/2019 I can't give the my passbook and staff are not properly took to me.they are very reticulus behavior to me. No any helping for me.they are say me go to there one desk to other desk. Manager aslo not help full I am requesting her but he not able to helping.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for fastag with hdfc on 03-dec-2019 but i have still not received the fastag sticker after 13 days. I tried to contact hdfc multiple times but the number is always busy and there is no proper reply on emails. I will have to pay double charges at toll plaza because of this now. Please help to look into this on priority and share the tracking details foe fastag sticker if its already dispatched.
The fastag application ref no is hfr878535.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for Fastag through HDFC Bank online portal on dated 29/11/2019. There is two transaction of Rs.500/- each. First one was showing error after money had been cut from my account. Second try is successful and another Rs.500/- had been cut from my account. Since then i had tried many times to contact the Customer care of HDFC Bank Fastag but the phone is goes unanswered or many times not connected. I had contacted to the Relationship manager but she is helpless in this matter. Recently I got a reply through mail on dated 5/12/2019 but than there is no response or no communication through mail whether the fastag has been delivered or not. Tried many forms to contact HDFC Bank but with no response. Very irritating...

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400064

I applied for HDFC Bank FASTag online with payment of Rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.

i received FASTag customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

The FASTag Help Line Number[protected] does not work and i'm struggling to get response from every source in HDFC Bank.

Request update on delivery status.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Swamikunj,B-2,Avani Residency,Durga Nagar, B 2, Nashik, Maharashtra, 422009

I was travelling from mumbai to nashik on 12/12/2019 at 23.18.44 on arjunalli (Padgha) toll plaza rs.110/- toll charged & again on ghoti toll plaza time 00.27.43 on 13.12.2019 rs.110/- toll charged double toll collected by your toll plaza or company so i requested to you please refund the extra charged amount rs.110/- immediately in my account.

Regards,
Vilas g. Walke
Veh no - mh15ff5178

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 5135/2, MHC, MANIMAJRA, CHANDIGARH, Chandigarh, Punjab, 160101

Hdfc bank — fastag sticker not received
I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nashik, Maharashtra, 422013

While recharging my hdfc fastag I by mistake entered wrong Car registration number which doesnot exist and the amount was deducted from my bank through BHIM UPI but was not transferred to my fastag.The Amount was Rs 11, 000 and the transaction id as per BHIM UPI is[protected]. I tried calling hdfc fastag customer care number but it is busy all the time.And also their was no response from BHIP UPI customer care

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400057

I applied for FASTAG on HDFC Bank website and received the confirmation that my Wallet ID is created on 5th December. I am able to login to my FASTAG account and check balance.

However I have not received the physical tag yet. Also there is no communication regarding the status of the same. HDFC FASTAG helpline number [protected] is also not reachable.

When will I receive my physical tag? I need to travel outstation next week.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A-2, Swastik Park Society, Kosamadi, Bharuch, Gujarat, 393002

Website: getprepaidcard.hdfcbank.com/fastag

I had given HDFC fastag application no. HFR825134 on dtd. 01/12/2019 and confirm message received on 05/12/2019 and message seen you will receive your fastag sticker will receive within 7 days but not received yet. I had received confirmation mail of customer id and wallet id on dtd. 05/12/2019 but fastag sticker not received yet. Also HDFC Bank fastag customer care number [protected] but continuesly seen busy from last 4 days. Urgent update status of fastag sticker.

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by VipulSonk Not resolved yet.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pathanamthitta, Kerala, 689101

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. My customer id is[protected].

Even my wallet was recharged for rs.300. But still i haven't received fast tag sticker. Please let me know of the status and the courier details so that i can track it. Please respond. Urgent

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560058

Customer ID#[protected]

The email from HDFC says "Your FasTag has been issued successfully." on 12-Dec.

Waiting for Fastag as I have travel soon and worried abt how to do travel without fastag.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: ENJAY I.T. SOLUTIONS LIMITED, A WING, 4TH FLOOR,ASHOPALAV BUILDIN, BEHIND BHILAD PLAZA,BHILAD, Valsad, Gujarat, 396105

Me applied for hdfc fastag online wif payment of Rs.500, also uploaded teh necessary supporting documents and vehicle registration certificate.
After dat, me received customer id & wallet id on 06/12/2019 through SMS and email. Even my wallet was recharged for inr.300. But still, me haven't received fast tag sticker.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines