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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 537

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S
from Kangayam, Tamil Nadu
Dec 16, 2019
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Address: Krishnagiri, Tamil Nadu, 635109

Totally frustrated with the service, no communication on the status of the fastag delivery. I have received the customer id & wallet id. Loaded 500rs cash. But still, i haven't received the tag nor the status of it. My application id was generated on 4th dec : hfr883835

I need the fastag or refund my cash immediately... Can't wait for 15days just to receive the tag...
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance
Dec 20, 2019
Updated by [email protected]
this is pathetic service, we are getting the fastag in 2-3 days, why the heck its taking 15 days for just a delivery, which part of the world you're servicing and why the heck the customer care number is not responsive and why the heck you guys started the fastag as sake of bashing us ... i can't wait anymore for your silly immature, un-ethical reason, i am totally DISSATISFIED WITH HDFC, regret to be part it... i need the tag right away else cancel it.
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    V
    Vijayraj Urs
    from Mumbai, Maharashtra
    Dec 16, 2019
    Resolved
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    Address: Bangalore, Karnataka

    I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
    After that i received customer id & wallet id on 27/11/2019 through sms only but there was no email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
    The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.
    Jan 23, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 16, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Manoj
    HDFC Bank Customer Assistance
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      M
      Mukul Patil
      from Baramati, Maharashtra
      Dec 16, 2019
      Resolved
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      Resolved

      Address: 6 BHAGWAN PARK FIRST FLOOR, DATTAMANDIR ROAD, NASHIK ROAD, Nashik, Maharashtra, 422101

      I had applied for fastag on 30th november 2019.
      Application number : hfr 785885.
      Customer id:[protected].
      I have not received the sticker as yet.
      I have to travel tomorrow on highway.
      I called the customer care five day ago, got assurance that i will receive the sticker by weekend ie: 14th december 2019.
      Feeling helpless as the helpline number is constantly busy.
      Frustrating...
      Jan 22, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 17, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

      The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

      For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].



      -Nadia
      HDFC Bank Customer Assistance
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        S
        Shashwat07
        from Mumbai, Maharashtra
        Dec 16, 2019
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        Address: B/10, Sion Kamgar C.H.S, Behind Atharva Hospital, Sion East,, Mumbai City, Maharashtra, 400022

        I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount). The customer id is[protected] and wallet id is [protected] was recieved on 05th dec 19. I had visited hdfc branch in sion east on 06th dec 19 and got the answer that the sticker will be couriered to my residence address. Till now there is no update after this.

        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

        I have been with hdfc for more than 12 years now (Saving acc, cc, loans, etc) and this is the worst moment with them.
        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 16, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

        -Anay
        HDFC Bank Customer Assistance
        Dec 17, 2019
        Updated by Shashwat07
        May i know what is to be mentioned in "[protected]" in the the give email id...

        fastag.[protected]@insolutionsglobal.com
        ref no HFR01732428. Applied on 18 th Dec. Not yet received
        ref no HFR01821519. Applied on 31st Dec. Not yet received
        Customer id No.[protected]
        UPDATE: FASTag application ref no HFR02108307 applied on 21st Feb, yet not received.
        Fast tag not received against application number HFR02103378
        Manjuka's reply, Mar 8, 2021
        I have applied 15 days back but still fast tag is not received
        FASTag application ref no HFR02420025 applied on 23th Oct, yet not received.
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          S
          Sarin Ramakrishna Kartha Hari
          from Madhugiri, Karnataka
          Dec 16, 2019
          Resolved
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          Resolved

          My customer id for hdfc fast tag is[protected]. I applied before 15 days. Till now i didn't got till date. Customer care is not working. Every time busy or ring tone. No where to check status. Not replying to mail.
          Disappointing hdfc fasttag. My cousin applied for fast tag through paytm. He already got. Highly frustrating.
          Hope you resolve the problem at the earliest or refund my money.
          Jan 19, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 16, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

          -Anay
          HDFC Bank Customer Assistance
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            N
            Nitin Chudasama
            from Ahmedabad, Gujarat
            Dec 16, 2019
            Resolved
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            Resolved

            Address: G 142 opp ambuja house ambujanagar, Junagadh, Gujarat, 362715

            Dear sir/madam,

            Before 12day's i applied for hdfc fastag in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
            Also kindly provide the status of the fastag application with reference number hfr804445.
            Feb 1, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 17, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

            -Nadia
            HDFC Bank Customer Assistance
            Purchased HDFC fast tag on 28 Nov with reference number HFR 708315.but not yet received RFT tag(physical tag) worst service
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              D
              DeepeshSud
              Dec 16, 2019
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              Address: Pune, Maharashtra

              Even i have received the message stating " your fastag has been successfully recharged for an amount of rs. 300 on 13th dec 2019, however the physical copy not yet received. Is there a way i can check the status online? Customer care number is busy ever since the existence of the number. Truly a frustrating experience.

              My application number - hfr929217
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 16, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

              -Anay
              HDFC Bank Customer Assistance
              Dec 17, 2019
              Updated by DeepeshSud
              Thanks for the response, however help us understand the below 2-

              a) Why is this number ([protected]) always engage or doesn't get connected from all telecom service providers ? if this is not the number to be reached why is it published everywhere in Bold ?

              b) Is there a way we can check the status online ?

              c) Is there an escalation matrix available ?
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                G
                Ganeshkumar Sundararajan
                from Bengaluru, Karnataka
                Dec 16, 2019
                Resolved
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                Resolved

                Hi,

                I have placed the order for fastag on 02-dec-2019 vide application number hfr856996. On 06-dec-2019, i got an sms informing that the fastag has been issued successfully with the customer id and details. After that, no update on the issuance of fastag and it is been more than 15days the application was submitted but yet to get the fastag.
                The helpline is always busy and no way to check the status.

                Ganeshkumar
                Jan 22, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 16, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                -Anay
                HDFC Bank Customer Assistance
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                  C
                  Chandrakant Kangne
                  from Surat, Gujarat
                  Dec 16, 2019
                  Resolved
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                  Resolved

                  Address: A-504 BLDG NO 1 TILAKNAGAR SAHAKAR, CHS LTD TILAKNAGAR, CHEMBUR, Mumbai City, Maharashtra, 400089

                  Have applied for the fastag on 30th of november, 2019 by hdfcfastag. I have received a text sms on my mobile number:-

                  Update: fastag application hfr793631 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected].

                  Till date nor the email received nor the tag. And when am trying to contact the said number it always says busy...
                  Jan 17, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 16, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com along with your Registered Mobile Number, Date of application, Application Number, and Vehicle Registration Number.

                  -Anay
                  HDFC Bank Customer Assistance
                  I have purchased the fast tag through HDFC on the 04th of December and it's been 10 days I haven't received my fast tag. My fast tag application reference number is HFR888327. I tried reaching customer care multiple times but couldn't get through.
                  I have applied HDFC Fastag through online and made payment of Rs.500 (200 for security amount & 300 as the top up amount). The reference number of the application is HFR711918.

                  Same has not been delivered till now.

                  I would request you to look into the matter.
                  I have applied hdfc fastag through online and made payment of 500, The reference number of the application is HFR983351. I have uploaded RC book copy and and since then there is no update
                  The fastag i purchased through HDFC bank is not working
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                    H
                    Harsimran Singh
                    from Delhi, Delhi
                    Dec 16, 2019
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                    Address: 122011

                    Hi,

                    I received my fastag from hdfc bank, but with provided credentials, when i login to the portal, i am not able to see any details. I sent mail on helpline fastag. [protected]@insolutionsglobal.com, but there is no reply. If i call on the toll free number[protected], it always come as busy. Please provide me resolution.

                    Regards,
                    Harsimran singh
                    User id[protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 17, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    The delay is due to the exceptional surge in applications received from customers. The team will respond to you in 7 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

                    -Nadia
                    HDFC Bank Customer Assistance
                    Dec 18, 2019
                    Updated by Harsimran Singh
                    I already sent the mail to the mentioned mail-ID, but there is no reply. Even I didnt get any reply with some ticket Number. If you cant even assign the Ticket Number to compliant, then what can we say. You take your time for resolution, but atleast provide me Ticket number for my complaint.
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                      A
                      ashishgoel70
                      from Roorkee, Uttarakhand
                      Dec 16, 2019
                      Resolved
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                      Resolved

                      I have applied hdfc fastag through online on 2nd dec.. The reference number of the application is hfr844396. I have got the acknowledged mail from hdfc also

                      There is no way to contact hdfc fastag guys as their toll free and mails are not responding

                      The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

                      Require dispatch details immediately.
                      Jan 27, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 16, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                      -Anay
                      HDFC Bank Customer Assistance
                      I haven’t received my hdfc fast tag sticker and not any status of confirmation or any other from the bank.
                      Balance of 500₹ is deducted very firmly but why the service is too late.
                      I HAVE APPLIED FASTAG THRO ONLINE AND RECEIVED REF AS
                      hfr982799.
                      it was mentioned that i get a mail but not received till date.
                      Pl let me know the status?
                      the tollfree number is always busy/
                      Hfr863348, i paid on 3rd dec. 7 days plus gone . not received.
                      I sunand sasmal deposited lic payment on 2/6/2019 by HDFC credit card(last 4 digit is 3625) and my customer number[protected].

                      But on statement of June month is not showing.But lic receipt is provided of that lic payments.
                      plz clear me.

                      Now customer care representative cannot talk with us.
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                        H
                        hd70234
                        from Delhi, Delhi
                        Dec 16, 2019
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra, 412101

                        I have submitted request for fastag on hdfc site on 03-dec-2019, but still did not receive the fastag. My application number is hfr878112.

                        It is difficult to comply with guidelines or travel anywhere without the fastag, and the money has been debited way back. They are not even sharing the courier tracking details through which they have sent. When contacting customer care we need to try for atleast 20-30 times before you get a chance to talk, and when you get a chance they dont provide any ticket or reference, saying we will look into this and no other data or explanation.
                        Jan 24, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 16, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                        -Anay
                        HDFC Bank Customer Assistance
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                          D
                          dhandeve
                          from Mumbai, Maharashtra
                          Dec 16, 2019
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 401501

                          I had registered for fastag on 3rd dec 2019 and payment of inr 500 was done for the same.
                          Got message that my fastag application hfr865162 was successful, and will recieve fastag in 7 working days.
                          However even after 13 days there is no way i can know the status of my fastag.
                          Hdfc customer care no. For fastag [protected] is a waste of time it's not possible to connect this no., its always busy.
                          Also, hdfc has not provided any link to track the status of the fastag delivery.
                          Please help
                          Jan 26, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 16, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            E
                            Ezhilmaran Radhakrishnan
                            from Chennai, Tamil Nadu
                            Dec 16, 2019
                            Resolved
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                            Resolved

                            Address: 632301

                            I had applied for hdfc fastag and received wallet id customer id thorough sms and e mail. On 5th december 2019 itself. But i have not received the fastag. The toll free number is always busy or plays music for a full five minute. The fastag website shows all the details but doesn't have a link for customer care services. It is frustrating as hdfc had charged rs 500 for the same and recharged it with rs 300.
                            Feb 5, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 16, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                            -Anay
                            HDFC Bank Customer Assistance
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                              S
                              Sathiya1986
                              from Bengaluru, Karnataka
                              Dec 16, 2019
                              Resolved
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                              Resolved

                              Address: 3/652,6th Street, Krishnagiri, Tamil Nadu, 635126

                              I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
                              After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
                              I tried calling customer care but there was no proper response from them. Some how i have raised a complaint and they said it would take 7 working days to identify the issue. Now its more than 15 days still didn't get any response. The complaint number banc[protected]. I am clueless whether i will receive fastag sticker or else the bank will reimburse the amount.
                              Jan 19, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 17, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have noted your concerns through case ID 10849766 and the same is pending with us. You will receive the revert within 5 working days. In case, you do not receive the revert within 5 working days, you may write to us at Grievance.[protected]@hdfcbank.com.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                S
                                sanlaxman
                                from Gurgaon, Haryana
                                Dec 16, 2019
                                Resolved
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                                Resolved

                                Address: 560066

                                I applied fastag using hdfc portal on 9th december, received message stating that pdf will be sent to registered email id and fastag will be delivered within 7 days. Post that, i haven't received any confirmation nor i could able to connect to the customer helpline number. No email id provided to raise grievance too. My reference id is "hfr969821". Reading multiple negative reviews for hdfc fastag, which really ruining the reputation.

                                Can anyone assist me in resolving my issue or provide any escalation matrix to reach hdfc customer care for fastag related services apart from hotline number, as it is not getting connected anytime.

                                Looking forward for a favourable reply soon.
                                Jan 17, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 16, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Y
                                  Yogsri
                                  from Delhi, Delhi
                                  Dec 16, 2019
                                  Resolved
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                                  Resolved

                                  I have applied for fastag through hdfc net banking on 01/12/2019 with a payment of rs. 500. Fastag application no is hfr836006. I have been issued customer id and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected] everyday but allways number getting busy.
                                  Jan 16, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 16, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  I had applied for fastag on 1dec 2019 and till now not received my fastag and today is last day that is 15 dec 2019 for mandatory application.
                                  i have received the customer id and wallet creation message on 5 dec via mail.

                                  My application refference no is HFR829606.
                                  Dear sir
                                  I am apply fastag 29.11.19 and my account Deduct 500 ES, but not revived fastag my home and email I'd plz help me my app no. HFR759177
                                  From Amazon 1258399 deducted money Rs999/-in my HDFC credit card. Like fraudulent transactions from Please protect and Refund my money...

                                  I HAVE RECEIVED THE BELOW SMS :

                                  ALERT:Rs.999.00 spent via CREDIT Card xx3203 at AMAZON1258399 on[protected]:1011:12 without PIN/OTP.Not you?Call [protected].
                                  Md kamare alam's reply, Dec 16, 2019
                                  Please clear the issue.
                                  Md kamare alam's reply, Dec 18, 2019
                                  Please clear the issue.
                                  Rs. 177/- charged as Inter-BRN Cash Charges; while money is being deposited from other bank why this charge happened, please advise and do the needful.
                                  FASTTAG application number HFR793739
                                  Payment done on 30th Dec
                                  Tag recharged for 300 ra but physical tag not received
                                  Customer care number not working
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                                    K
                                    Kaushik369
                                    from Brahmapur, Odisha
                                    Dec 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bhubaneswar, Odisha, Khordha, Odisha, 751002

                                    I had ordered fastag for 3 of my cars and had uploaded all the requested documents through the official hdfc application
                                    I have received the following information
                                    Wallet id - [protected]
                                    Customer id[protected]
                                    The above mentioned wallet id is also recharged for rs. 300 three times so balance is rs. 900

                                    The problem is, i havent received my physical rfid tag /fast tag nor have i received any mail/message regarding the tracking of the tags
                                    Worst service by hdfc as the customer care number always stays busy
                                    Jan 26, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dec 16, 2019
                                    Updated by Kaushik369
                                    Messages received

                                    Verified Support
                                    Dec 16, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      V
                                      Vishal0257
                                      from Mumbai, Maharashtra
                                      Dec 16, 2019
                                      Resolved
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                                      Resolved

                                      fastag sticker not received

                                      Address: Thane, Maharashtra, 400615

                                      I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
                                      After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
                                      The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards....
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                                      Mohite Balaji
                                      Dec 16, 2019
                                      Resolved
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                                      Address: NILL

                                      Have applied for the fastag on 12th 0f dec-2019 by hdfc means.in fact received an text sms on my mobile number conveying :

                                      Update: fastag application hfr01042092 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected]

                                      Till date nor the email received nor the tag. And when trying to contact the above said number it always say busy...……. Tried call 1033 that too busy...

                                      Emailed at hdfc. [protected]@sahaj.co.in : this too not responding. Now how to contact or whom to approach???

                                      Keeping the condition of 15th as a last day to avail fastag. At least refund our amount so that we get it done somewhere. As of now i am no where nor hdfc nor some where.

                                      Worst ever service experienced with hdfc and that too being and corporate customer.

                                      Please do the needful.
                                      Jan 26, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 16, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                                      -Anay
                                      HDFC Bank Customer Assistance
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