HDFC Bank Complaints & Reviews

Hi,

I have placed the order for fastag on 02-dec-2019 vide application number hfr856996. On 06-dec-2019, i got an sms informing that the fastag has been issued successfully with the customer id and details. After that, no update on the issuance of fastag and it is been more than 15days the application was submitted but yet to get the fastag.
The helpline is always busy and no way to check the status.

Ganeshkumar

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: A-504 BLDG NO 1 TILAKNAGAR SAHAKAR, CHS LTD TILAKNAGAR, CHEMBUR, Mumbai City, Maharashtra, 400089

Have applied for the fastag on 30th of november, 2019 by hdfcfastag. I have received a text sms on my mobile number:-

Update: fastag application hfr793631 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected].

Till date nor the email received nor the tag. And when am trying to contact the said number it always says busy...

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with your Registered Mobile Number, Date of application, Application Number, and Vehicle Registration Number.

-Anay
HDFC Bank Customer Assistance

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G

Gavin Dawson

from Hyderabad, Telangana

Dec 16, 2019

I have purchased the fast tag through HDFC on the 04th of December and it's been 10 days I haven't received my fast tag. My fast tag application reference number is HFR888327. I tried reaching customer care multiple times but couldn't get through.

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A

Ajay.59

Dec 16, 2019

I have applied HDFC Fastag through online and made payment of Rs.500 (200 for security amount & 300 as the top up amount). The reference number of the application is HFR711918.

Same has not been delivered till now.

I would request you to look into the matter.

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P

Pragadeshwaran

from Chennai, Tamil Nadu

Dec 16, 2019

I have applied hdfc fastag through online and made payment of 500, The reference number of the application is HFR983351. I have uploaded RC book copy and and since then there is no update

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B

binobabu90

from Coimbatore, Tamil Nadu

Dec 16, 2019

The fastag i purchased through HDFC bank is not working

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Address: 122011

Hi,

I received my fastag from hdfc bank, but with provided credentials, when i login to the portal, i am not able to see any details. I sent mail on helpline fastag. [protected]@insolutionsglobal.com, but there is no reply. If i call on the toll free number[protected], it always come as busy. Please provide me resolution.

Regards,
Harsimran singh
User id[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

The delay is due to the exceptional surge in applications received from customers. The team will respond to you in 7 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by Harsimran Singh I already sent the mail to the mentioned mail-ID, but there is no reply. Even I didnt get any reply with some ticket Number. If you cant even assign the Ticket Number to compliant, then what can we say. You take your time for resolution, but atleast provide me Ticket number for my complaint.

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I have applied hdfc fastag through online on 2nd dec.. The reference number of the application is hfr844396. I have got the acknowledged mail from hdfc also

There is no way to contact hdfc fastag guys as their toll free and mails are not responding

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Require dispatch details immediately.

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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S

Sagarchauhan7

from Gurgaon, Haryana

Dec 16, 2019

I havenâ€™t received my hdfc fast tag sticker and not any status of confirmation or any other from the bank.
Balance of 500â‚¹ is deducted very firmly but why the service is too late.

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B

bankuruvenkat

from Ambala, Haryana

Dec 16, 2019

I HAVE APPLIED FASTAG THRO ONLINE AND RECEIVED REF AS
hfr982799.
it was mentioned that i get a mail but not received till date.
Pl let me know the status?
the tollfree number is always busy/

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S

sundar meenu

from Mumbai, Maharashtra

Dec 16, 2019

Hfr863348, i paid on 3rd dec. 7 days plus gone . not received.

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G

Gh123

from Surat, Gujarat

Dec 16, 2019

I sunand sasmal deposited lic payment on 2/6/2019 by HDFC credit card(last 4 digit is 3625) and my customer number[protected].

But on statement of June month is not showing.But lic receipt is provided of that lic payments.
plz clear me.

Now customer care representative cannot talk with us.

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Address: Pune, Maharashtra, 412101

I have submitted request for fastag on hdfc site on 03-dec-2019, but still did not receive the fastag. My application number is hfr878112.

It is difficult to comply with guidelines or travel anywhere without the fastag, and the money has been debited way back. They are not even sharing the courier tracking details through which they have sent. When contacting customer care we need to try for atleast 20-30 times before you get a chance to talk, and when you get a chance they dont provide any ticket or reference, saying we will look into this and no other data or explanation.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 401501

I had registered for fastag on 3rd dec 2019 and payment of inr 500 was done for the same.
Got message that my fastag application hfr865162 was successful, and will recieve fastag in 7 working days.
However even after 13 days there is no way i can know the status of my fastag.
Hdfc customer care no. For fastag [protected] is a waste of time it's not possible to connect this no., its always busy.
Also, hdfc has not provided any link to track the status of the fastag delivery.
Please help

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 632301

I had applied for hdfc fastag and received wallet id customer id thorough sms and e mail. On 5th december 2019 itself. But i have not received the fastag. The toll free number is always busy or plays music for a full five minute. The fastag website shows all the details but doesn't have a link for customer care services. It is frustrating as hdfc had charged rs 500 for the same and recharged it with rs 300.

Feb 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 3/652,6th Street, Krishnagiri, Tamil Nadu, 635126

I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
I tried calling customer care but there was no proper response from them. Some how i have raised a complaint and they said it would take 7 working days to identify the issue. Now its more than 15 days still didn't get any response. The complaint number banc[protected]. I am clueless whether i will receive fastag sticker or else the bank will reimburse the amount.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have noted your concerns through case ID 10849766 and the same is pending with us. You will receive the revert within 5 working days. In case, you do not receive the revert within 5 working days, you may write to us at Grievance.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

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Address: 560066

I applied fastag using hdfc portal on 9th december, received message stating that pdf will be sent to registered email id and fastag will be delivered within 7 days. Post that, i haven't received any confirmation nor i could able to connect to the customer helpline number. No email id provided to raise grievance too. My reference id is "hfr969821". Reading multiple negative reviews for hdfc fastag, which really ruining the reputation.

Can anyone assist me in resolving my issue or provide any escalation matrix to reach hdfc customer care for fastag related services apart from hotline number, as it is not getting connected anytime.

Looking forward for a favourable reply soon.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag through hdfc net banking on 01/12/2019 with a payment of rs. 500. Fastag application no is hfr836006. I have been issued customer id and wallet id through sms/email during first week of dec 2019. Based on the email, i have accessed my fastag information online by register hdfc fastag. Rs. 300 also credited into my fastag account. But unfortunately as of now i have not received the tag. I have been making calls to hdfc fastag customer call center number i. E.[protected] everyday but allways number getting busy.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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A

ankit singh13

from Patna, Bihar

Dec 16, 2019

I had applied for fastag on 1dec 2019 and till now not received my fastag and today is last day that is 15 dec 2019 for mandatory application.
i have received the customer id and wallet creation message on 5 dec via mail.

My application refference no is HFR829606.

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B

Baldevsaran

from Jaipur, Rajasthan

Dec 16, 2019

Dear sir
I am apply fastag 29.11.19 and my account Deduct 500 ES, but not revived fastag my home and email I'd plz help me my app no. HFR759177

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M

Md kamare alam

from Lala, Assam

Dec 16, 2019

From Amazon 1258399 deducted money Rs999/-in my HDFC credit card. Like fraudulent transactions from Please protect and Refund my money...

I HAVE RECEIVED THE BELOW SMS :

ALERT:Rs.999.00 spent via CREDIT Card xx3203 at AMAZON1258399 on[protected]:1011:12 without PIN/OTP.Not you?Call [protected].

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Md kamare alam's reply, Dec 16, 2019

Please clear the issue.

Md kamare alam's reply, Dec 18, 2019

Please clear the issue.

V

Vudathu

from Bengaluru, Karnataka

Dec 16, 2019

Rs. 177/- charged as Inter-BRN Cash Charges; while money is being deposited from other bank why this charge happened, please advise and do the needful.

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G

gangadhar Redkar

from Pune, Maharashtra

Dec 16, 2019

FASTTAG application number HFR793739
Payment done on 30th Dec
Tag recharged for 300 ra but physical tag not received
Customer care number not working

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Address: Bhubaneswar, Odisha, Khordha, Odisha, 751002

I had ordered fastag for 3 of my cars and had uploaded all the requested documents through the official hdfc application
I have received the following information
Wallet id - [protected]
Customer id[protected]
The above mentioned wallet id is also recharged for rs. 300 three times so balance is rs. 900

The problem is, i havent received my physical rfid tag /fast tag nor have i received any mail/message regarding the tracking of the tags
Worst service by hdfc as the customer care number always stays busy

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by Kaushik369 Messages received

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 400615

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards....

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Address: NILL

Have applied for the fastag on 12th 0f dec-2019 by hdfc means.in fact received an text sms on my mobile number conveying :

Update: fastag application hfr01042092 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details, call [protected]

Till date nor the email received nor the tag. And when trying to contact the above said number it always say busy...â€¦â€¦. Tried call 1033 that too busy...

Emailed at hdfc. [protected]@sahaj.co.in : this too not responding. Now how to contact or whom to approach???

Keeping the condition of 15th as a last day to avail fastag. At least refund our amount so that we get it done somewhere. As of now i am no where nor hdfc nor some where.

Worst ever service experienced with hdfc and that too being and corporate customer.

Please do the needful.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Hyderabad, Andhra Pradesh

I venu, having the hdfc savings account since 5 years. I have availed hdfc personal loan, 3.5 lakh rupees at the interest rate 13% for the duration 5 years (60emis). But i have been debited with the emi at the interest rate 14%. The bank people agreed on on providing the loan at 13% and been charging the interest rate 14% since one year.

I never expected this kind of fraud from such a reputed bank.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Plot No 73,3rd Cross Street Jay Pee Gateway, Krishnagiri, Tamil Nadu, 635126

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr971175. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

Not even i received mail acknowledge from hdfc.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: flat no 904, royal palms apartments, post kodialbail, opposite to vishal hospital, Dakshina Kannada, Karnataka, 575003

I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr849275 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied hdfc fast tag from online last on 1 dec 19. My fast tag account was created on 5 dec 19. But till today i have not received my fast tag,

I have sent an email to fastag. [protected]@insolutionsglobal.com but not received any reply.

Customer care no is always busy.
Details are as under
1) fastag application reference number â€“ hfr824788
2) vehicle number â€“ mh 14 cc 4496
3) mobile number â€“ [protected]
4) fast tag customer id[protected]
5) wallet id - [protected].

Dec 20, 2019

Complaint marked as Resolved

I received fast tag at my residence on 19 Dec 19

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Kaustubh Moholkar Anay,

I have applied on 1 Dec 19 & today is 17 Dec 19. 15 Days are already over. Please provide me dispatch details

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Address: Mumbai City, Maharashtra

Hello,
I applied for fastag on 02nd dec'19. My application id hfr856492. As per sla, i should have received it within 7 working days but no update even after 10 working days. When i attempted to reach customer care number. The number is continuously busy and not able to reach it. When contacted branch, they reply 'it is online process and don't attend the request.'

Hdfc have kept fastag number seperated than then banking service number. Tried banking customer care number but it is all menu driven and ivrs based. No customer care executive present to respond.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560003

I would like to bring to your kind notice that there has been an illegal deduction from the bank account. I was not informed or brought to my notice about the extra charges. One week after the transaction i get to know that there has been a deduction in my account. Dc intl pos txn markup+ st

Please take this into consideration. I am highly disappointed with the banking practices

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: 560048

Hi,

I applied for fastag on hdfc bank's website through a link provided by their banking app on the 2nd of december. The amount was instantly debited from my account and the an email sent giving details of my customer id and wallet id and was informed to expect an email with a pdf file with more details giving an application number hfr858475 and the fastag in the 7 working days from. But after that nothing has happend. No response from. The call centre numbers which are either busy or keep me holding for several minutes on hold queing on a fixed waiting number ranging from 1 to 9 on different calls.

I have not yet received the fastag nor the any communication and now the deadline is up and i will be fined double charges because of the delay hdfc. I need them to respond asap or i need a full refund at minimum plus any fine imposed upon me because of this.

Regards

Anil thomas

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by AchtD Dear Ms. Preethi

Thank you for responding and It's good that you chose to respond like this, because even on the first day after paying I was sent this type of message but nothing has happened since. There is no way to enquire nor does one get any response thereafter. No tracking is provided nor any update on delivery. If they had informed me that they will take more than 2 weeks to deliver before applying with no way to enquire / follow up, then I would not have taken it. If not delivered by Friday the 20th we shall what next steps need to be taken.

Anil Thomas

HDFC Bank Customer

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