HDFC Bank Complaints & Reviews

I applied for a fastag from hdfc some time in july 2019. I got my fastag by mail within a couple of weeks after that. However, the mail did not contain any wallet id. I spoke to hdfc and they said i will receive an email from fastag with a welcome message and wallet id. Even after waiting for over 4 months, i am yet to receive any email with wallet id. I am therefore not able to recharge my fastag and hence not able to use it any more. I approached my relationship manager but i have received any reply. What is the point in having a fastag label if you cannot use it?

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Alert:rs.999.00 spent via credit card xx8451 at amazon1258399 on[protected]:18:41:40 without pin/otp. Not you? Call [protected].

All of a sudden i receive this message. Saying the amount is deducted from my account and when i checked it has actually been deducted. It didn't even ask for any otp.

I haven't even ordered anything.

Please help me get the refund

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to highlight that all E-com transactions initiated through merchants registered in India, we have an added layer of security through VBV & Secure Code. However, specific to the international merchant, it is at the discretion of the merchant to have the said layer of security and the two-factor authentication is not mandated by their respective central bank. As above referred, the transaction is incurred at an international merchant, the 2-factor authentication was not mandated while processing the transactions.

-Anay
HDFC Bank Customer Assistance

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Dear team
I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards. Details as under:-
Wallet i'd - [protected]
Ref - hfr774130
Regards
Janesh
[protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your fast tag has been dispatched to your mailing address on 14 December 2019 vide Blue Dart courier bearing AWB No. [protected]. For any further assistance, you may call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 533103

I have applied for fastag on[protected] through online via your portal. Ref. No

Is hfr769477. Cust. I. D[protected], wallet i. D [protected]alloted

Informed by sms on[protected] saying within 7 working days i will receive

Fastag. Recived sms on[protected] that my wallet is charged with rs.300

By transaction i. D[protected]. But till now i. E on[protected] i have

Not receved my fastag. So kindly look in to the matter and see that it may

Receive soon so that i may use it in my journeys. Other wise inform me what

Steps to be taken by me to get it.

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I bought a hdfc fastag and since then i am trying to register in order to recharge my wallet but when i fill my wallet id which i received via text msg from hdfc & vehicle no (Hr51as3251) it shows invalid. I have tried calling customer care several times which is always busy and when not busy they don't pick up. I visited hdfc branch & they totally denied that this is none of their buisness they just asked me to contact customer care which is always busy. This tag cost me 500 rs and now i can't see a way how to get it activated.
Dear hdfc please help me out and learn to value your customers. This is not about 500rs but it is about trust which i had on hdfc but now i can't.
My registered phone no. Is [protected] on which i received wallet id and customer id. If someone can suggest me something please inbox [protected]@gmail.com

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: house no-247 ward no-10 patel nagar, gali no-14 narwana, Jind, Haryana, 126116

I applied for hdfc fastag online and made payment of inr.500 on 3 dec 2019. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
The tollfree does not work most of the times and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC bank, 411062

I have purchased the fastag from hdfc bank last year in jan 2018. And i have recharged ₹200 and in my wallet i have ₹500. But when i cross tollgate today morning, its shows "fastag is blacklisted". I dont know what kind of service you are providing me. Worst experience.

Shared all my details to fastag.

Fastag rfid # [protected]
Wallet id #[protected]

Resolve this issue asap.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Suhas Lokhande I have emailed protected]@insolutionsglobal.com

Jan 04, 2020

Updated by Suhas Lokhande No update till now about the complaint,

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I applied for fastag from hdfc site on november 14,.. Registered and uploaded all documents, 600rs deducted for same but i neither got confirmation sms or email for same. It has been over a month and i have not received anything. Customer care number does not work, email id does not work, home branch says we cannot do anything. Regretting buying this from hdfc.
In short they have made sure you cannot reach them in case you have fastag issue

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I have applied for fastag on 30 november via reference number hfr783240 through hdfc bank. I have not received the fastag though the wallet id has been created on 5 december. There is no way to track the status of the fastag and the customer care number is always busy. Please let me know the status of fastag and how many days it will take to be delivered.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400058

I applied for hdfc fastag online and made payment of inr.500 on 29th nov 2019. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Calling your helpline, i got reply saying the fastag has been issued but not dispatched. Its more than 10 days and i need to travel using the national highways.
My details
Name: rajesh potphode
Vehicle regis.: mh 02 jp 2671
Mob: [protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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I applied for hdfc fastag online and made payment of inr.500. I have also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 05/12/2019 through sms and email. Even my wallet was recharged for inr.300. But still i haven't received fast tag sticker.
Customer id[protected]

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

As you have received the message of wallet creation, you will receive the TAG in 15 working days of the wallet creation.

Anay
HDFC Bank Customer Assistance

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Address: 560077

Hi,

My application for fastag was successful on 8th dec 2019 by paying 500 for my car. Today, i got an email stating fastag has been successfully recharged for rs. 300 on 12/15/2019 12:06:35 pm with a transaction reference number but still not received with the fastag yet.
Could you please update when i will be receiving it as calling the help line number was unsuccessful. Also, i suggest that there should be a dedicated cell to answer customer queries as "[protected]" is always busy. It should work atleast now.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Ordered fastag sticker online from hdfc website. Amount detected but product not received, no mail no sms. Have the application reference number after payment. The customer care number is of no use. Always busy tone.

I need my money back.

The tollfree does not work most of the times and i'm struggling to get fastag as it is going to be mandatory from 15th dec onwards.

My payment was successful.

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Faridabad, Haryana

I have applied for fastag from hdfc bank on 02nd dec and i have received several messages that your fastag has been successfully recharged with application no - hfr846001 but fastag has not been delivered on my address which i have mentioned while applying for it.

It was mentioned on the form that i will be getting my fastag in 7 days but still i haven't received any.

Request you to please take action on this asap as nobody is picking up the phone on customer care.

Regards,
Varun sehgal

Dec 15, 2019

Complaint marked as Resolved

I have received an email from HDFC bank on 6th Dec that my fastag has been recharged with 300 rs but I have not received any fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Vcvs I have applied for Fastag on 2nd Dec and now you are saying that I will be getting my fastag by 20th Dec.

If you people can't handle the work on time that why do you claim fake promises on your site that I will be getting fastag in 7 working days!!

I have made a mistake by ordering fastag from HDFC Bank. There are lot many better options out there who has delivered fastag on given time.

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Address: C-403, Shayona Tilak 3, Near Life line hospital, Gota, Ahmedabad, Gujarat, 382481

Team, is have applied for my fastag on 30-11-19 and till date I have not received it. I have got the message that the card has been issued and has been recharged with 300 Rs. But the tag is not yet reached to my mailing address.

My reference number is HFR798224.

No one is picking up on the helpline number.

Help me out here.

HDFC Bank customer support has been notified about the posted complaint.

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Address: hydernagar, Hyderabad, Telangana, 500049

Website: hdfc bank fastag online

Hi
I purchased fastag online through hdfc bank but didn't receive any confirmation mail. I purchase 1 week ago but till now not received any confirmation email. I am keep trying to call customer care but keep on engage or not working. What should i do.. My fastag application reference no hfr01039253.
I paid full amount for car fastag application 500rs.
Customer care phone numbers not working.
I have tried 1033 help also but no response from them.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I have applied for the HDFC Bank fastag services on 2nd Of December and paid for the same on the very same day. It was mentioned that I would be getting a pdf on my email and a message on my registered mobile number but none of them was provided by the bank.

My reference number is HFR 854196.
My vehicle No. is ka03mx7135

How can I know weather the Tag id is generated and how we can track it .

Dec 18, 2019

Complaint marked as Resolved

Wait for 15 days .. It will get delivered

HDFC Bank customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400033

I have applied fasttag from hdfc portal on 30th november 2019. Still it not delivered. I also trying to call toll free number but most of the time it's showing buzy and not answering even after waiting for long time i. E. 15-20 mins. I got my wallet number and welcome email from hdfc fasttag. Today is last date of extended period and still not received. Where is the quick help?

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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My HDFC fastag order reference number is HFR810864.
15days completed, not sent the fastag card to me. I called twice by waiting 20min on call. No use.
Now govt final date was completed. If HDFC don’t have the capacity then why they are advertising. T

My time got wasted and i paid 500 rs. I need this card urgently

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Address: 112, BHAVANI PETH, Satara, Maharashtra, 415002

Website: fastag.hdfc.com

I applied for 2 fastag from my hdfc bank a/c for which i have been debited rs.1000/- for 2 fastags. Out of which i have received 1 fastag 2 weeks ago n didn't receive 2nd fastag. Customer helpline no is also busy 24*7.
Details as below

E-mail - [protected]@gmail.com
Mobile no.- [protected]
Customer id is[protected] & wallet id is [protected].
Received tagid is 34161fa8203288ac0464c3a0 for vehicle no. Mh12jm6169
Not received tagid is 34161fa8203288ac04648c40 for vehicle no. Mh12ld3069
Plz send me the solution on my e-mail

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that TAG was dispatched to your communication address & the same is received by Mutha on December 07, 2019.

For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll Free)

-Anay
HDFC Bank Customer Assistance

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