HDFC Bank Complaints & Reviews

Applied for a Fastag on 30 Nov, Wallet was created on 5 Dec. Till now no sign of Fastag. Whats happening folks, I though your customer service is best. Your Fastag helpline is pathetic!!

Please cancel my Fastag, I cannot register for one more as well!!

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: R 2153 DBJS BEAS, 143204

I applied for a fastag on 20/11/2019 thru hdfc bank’s d bjs beas branch (Amritsar). But till today it has not reached me although it was issued on 26th nov 2019 as per message received on my phone. I have contacted the branch head and other functionaries but of no help at all. The number given in the message is always busy, even at odd times. Fastag has been made mandatory by goi wef 16th nov. 2019. What should i do.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Preethi
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for hdfc fastag online on 09/12/2019 with appilcation ref no. Hfr975185 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.

I didnt even receive customer id & wallet id

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker...

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Patrick Vincent Please say the exact status of the application

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

View replies

T

Tarak Sharma

from Lucknow, Uttar Pradesh

Dec 15, 2019

I have applied my fast tag on 29/11/2019, , , but still didnt received the sticker... I didnt received any Customer ID to Login but i have submitted all the documents required on the same date. My phone detail is [protected] & transaction id of the payment is VIN/HDFC BANK L/[protected]/[protected]...amount rs 500/-

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I applied for hdfc fastag online on 29/11/2019 with appilcation ref no. Hfr716538 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details sent by hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

+1 photos

Dec 22, 2019

Complaint marked as Resolved

Finally my FASTag got delivered on 20th Dec.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 25B, C wing, karishma Enclave Morwadi, Pune, Maharashtra, 411019

Hi, '

I have applied for fasttag on 30th nov 2019. I received mail for my login id etc.

I have not received my fasttag sticker, i will be travelling in weekend, who will pay extra cost,
I will not pay, as i have followed the rule applied for fasttag.

Mobile - [protected]
Mh14cs7404
User[protected]
Application reference number - hfr783316

Tool free number provided is fake to cheat customers.

Regards
Sivakumar

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: plot no 4 koshaliya nagar, 312601

I applied for hdfc fastag online on 14/11/2019 with appilcation ref no. Hfr370028 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 24/11/2019 through email. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the email details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.
Please contact me
My mobile no is [protected]

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Premises closed". Currently, the consignment is held with the courier company. Kindly coordinate with the courier on the number of[protected] for the delivery of the tag on the preferred date and time.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Date of incident: 27. Nov.2019
I applied for hdfc fastag online via online and received an sms on 30 dec saying card will be dispatched in 2 days. But until now i did not receive card. No further update. The customer care number is not working and no e-nail id to complain. I never expected such bad service from hdfc; a reputed company.

Wallet id: [protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: HDFC ERGO Insurance claim In charge- Pooja Pandya (Mobile 99301 10045 / [email protected]), 400088

Celerio amt car # mh47 ab1154

Hdfc ergo car insurance policy #[protected]

Claim # c[protected]

Insurance period :- 02/01/2019 till 01/01/2020
Issued on 2nd december 2018

Date of accident : 30th october 2019 @ approx. 11.45 pm

Repair refund. : rs. 54, 203 (Fifty four thousand, two hundred three only)

Repaired @ spectra motors-chembur....

+7 photos

Helpful

Found this helpful?

1 Comment

I have applied for the hdfc fastag through online channel. I received an sms on 30 nov. Saying that fastatg will be dispatched in 2 working days. Till now i did not receive any card. The customer care number is not working and no e-mail id to raise complaint. Very bad service from hdfc. Never expected such a bad service from so reputed hdfc. Wallet id is: [protected]

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Alwar, Rajasthan, 301019

I applied for hdfc fastag online on 29/11/2019 with appilcation ref no. Hfr747227 and made payment of inr.500. I have also uploaded the necessary supporting documents of vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300, but still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

*from tomorrow unnecessary i have to pay extra money at toll & i have to wait in long queue*

+1 photos

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

I have applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Now how can we get the physical fastag sticker and other details? Can we trust on hdfc?
Our trust on hdfc bank is dropping!!!
Even general customer care number query list also not proper. And the fastag customer care number also always in busy mode. As i gone through the issues, even via email hdfc team not helping.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had applied for fastag with reference number hfr819530 on 30th of november 2019. I have still not received the fastag at my address.

I have received the wallet id and already registered for online recharge.

The wallet is showing the money credited also but still no sign of the fastag.

What is the use of the wallet and online portal if the fastag itself is not on my car.

Resolve this asap so that i can start using the fastag.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application is under process and you will receive the Tag within 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600048

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount).

Customer id is[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: CASARIO PALAVA CITY, Thane, Maharashtra, 421204

I have applied for hdfc bank fast tag on 1st of december. On the same day i had got a message that i will be receiving that tag after 7 working days. On 6th of december i have got a message that tag has been issued successfully. But till date i have not received that tag. I have been trying on your customer care number but it was busy all the time.

My customer id is[protected] and wallet id is [protected]. For your reference.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Jha781 Please give proper email id. The email id I had received is
[protected]@insolutionsglobal.com. I am trying to mail you on this but it's not getting through.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411006

Hi all,
I have applied for hdfc fastag on 30th november. But i have not yet received.

I received below message and that's it. No communication done by bank.

"update: fastag application hfr808206 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]"

Tried calling toll free number but did not got any response.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khordha, Odisha, 752030

I booked fastag for my personal car on 23rd nov. 2019. On 30th nov. 2019 received message the fastag will be dispatched within 4 working days. But i failed to receive the fastag until today (14th dec. 2019). I'm afraid i will be trouble (Can not ride my car through a toll or maybe penalized) as the govt. Of india motor vehicle act. The deadline to get the fastag is by 15th dec. 2019.

I was unable to receive assistance from the hdfc bank through whom i booked the fastag. Please assist to solve.

My customer id is[protected] and wallet id is [protected]. Hdfc bank limited

+1 photos

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 03, 2019, vide awb no.[protected]. The same has been delivered. Kindly acknowledge receipt of the same.

-Zubin
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had applied for fastag through hdfc bank since i have my salary and savings account in hdfc and i received a message on 6th december, 2019 that it has been issued but till date i have not received the fastag. I tried calling the customer care number:[protected] and it is always busy and no one receives the call and their fastag website is useless where the buttons don't work nor it has any details where we can raise an issue. If hdfc cannot handle such things then don't take it up new ventures and waste people's time and money. If i dont receive the fastag then better return the amount that has got deducted and i will get it done through other banks or other means.

@hdfc: provide the details what needs to be done i will contact you.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560076

Hdfc bank's fast tag that i applied on 26 Nov payment got deducted at same time, got the SMS card will dispatched in two working days, haven't received yet and customer care number always busy...and no one responding.. is this a way treating customers form Hdfc bank..

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700136

Did not receive the card till date though it was added to my wallet on 6th december.
The status is displayed as active when i login to my hdfc fastag account.

I have tried reaching out to the customer care number ([protected]) several times, but it simply does not get connected. For once it did and the service representative put me on hold and the call was disconnected.

Below mail was received from hdfc as a confirmation
Dear customer,
Your new vehicle and tag details has been added successfully at[protected]:11:27.303
Warm regards,
Hdfc bank

Please note below details:
Customer number[protected]
Vehicle no - wb38m1881
Tag id - 34161fa8203288ac04954780

Looking forward for the case to get resolved

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am a hdfc bank customer and have savings account since 3 years
I have applied for fastag via www.hdfcbank.com and paid rs. 500 on 07.12.2019. The amount has been deducted from my account and an application reference number is given: hfr946453 with my application pdf copy said to be mailed.

But neither i received any mail or fastag nor refund of my money.

Customer service no: [protected] is always busy and couldn't connect with them for the status

Is this again one of those scams of government of india and indian bankers to rip people off?

+1 photos

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Hi, we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Mahesh Mandava Dear Anay,

If my payment is failed, then why did not I receive my money Rs. 500 back to my account?

Thanks and Regards,
Mahesh Mandava

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 544

fastag

Post your Comment

issue of fastag

Post your Comment

fastag sticker not received

Post your Comment

hdfc fastag not received

Post your Comment

not received fastag sticker

Post your Comment

fastag

Post your Comment

fastag card is not received even after 15 days

Post your Comment

harassment by hdfc ergo - celerio car insurance claim

fastag card is not received even after 15 days

Post your Comment

regarding fastag not received

Post your Comment

hdfc fastag not received the fastag and customer service is worst - reference number is hfr857976

Post your Comment

hdfc fastag not received

Post your Comment

fastag hdfc bank

Post your Comment

fastag not received

Post your Comment

fastag not received

Post your Comment

fastag not received

Post your Comment

fastag not issued

Post your Comment

fastag not received

Post your Comment

hdfc fastag card not delivered

Post your Comment

did not receive my fastag/no status update for my fastag application

Post your Comment

Related businesses