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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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I have applied fatag through online on 11 dec 2019 and have a paid the amount also. I have not received any email regarding my application and also not able to reach the customer care it is always busy. My application reference number is hfr01041469.

Need some help in getting this resolved and dont know were to approach as i could not reach the hdfc customer care.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Tc 4/1251-1,KRA B-6 PR Lane,Kowdiar PO, Thiruvananthapuram, Kerala, 695003

I have purchased for 1097 from a clothing shop on december 2 2019 and merchant mistakenly debited an amount 1907 from my account, which he has immedietly done a void sale and provided me with void sale reciept also convinced me that the amount will get credited within a day. The amount is not credited yet. Its now 12 days past this incident i have connected with my banks customer care and got informed that the merchant's bank should initiate the refund and i have nothing to do from my side now. The void sale reciept is of hdfc banks. Please take an immediete action.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Agra, Uttar Pradesh, 282005

Dear team
I have received a hdfc bank fastag dt.6 dec 19
But hdfc bank fastag stiker is crupted it is not working on toll plaza. Fastag id is hfr481194 i am how to get a duplicate hdfc fastag. I am mark a many mails of support id but i have not receive a single reply for this. I am very frustrated. And i am again apply a second hdfc bank fastag and pay again rs.500 for fastag. My second id is hfr948732 but this time no mail for this. Please help me i refund the second money rs.500 and get the duplicate hdfc bank fastag.. Why i am pay the two time money for one hdfc bank fastag..

HDFC Bank customer support has been notified about the posted complaint.

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Address: 159, Mahiji Mathur Street,, Zadeshwar, Bharuch, Gujarat, 392011

I was applied for fastag online on 6th nov, but not delivered due to my address was incomplete. So i was couriered my all kyc documents with application on 26 nov to wadala, mumbai office as per talk with customer care executive, but still not delivered. Also customer service representative sounds lack of knowledge. Totally disappointed with service.

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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We would like to inform you that i am utilizing your bank’s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 5 to 6 months. I were admit in hospital many time in this duration so please. I wrote a mail before for waive off and i called customer care i told everything. They told me we will waive off your all charges but they waived off only one charge only.
I kindly request you to waive off the late fee, financial charges, all other tax of last 5 months as a good will gesture to a loyal customer of yours.
Incase you are not making waiver off the above charges, then i will surrender the credit card which please note. I am not able to pay that ammount.

Please do the needful.

Thanks

Apr 17, 2020

Complaint marked as Resolved

I did not get satisfactory revert. so please do something needful

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable were levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. http://bit.do/fmmry

-Zubin
HDFC Bank Customer Assistance

Mar 14, 2020

Updated by vidit1984 Dear sir,
i want to inform you that i had many called to customer care nobody give me satisfactory revert .They always told me that your card have been suspended we can't give you any information regarding your card .I have already told you all details in last mail why i could not payment on time. i did not refuse to pay to outstanding payment. In last mail i requested you that waived of my extra charges if possible please do needful .I want to pay all outstanding payment . I want to humbly request kindly remove my suspension on card so that i can pay all outstanding payment. i am using card last 3 years and 6 month.Due to health problems i could not payment. As much as possible please waive off my extra charges so that i could pay all outstaying payment .
Thanks and Warm Regards
Dharmendra SinghCard Number-[protected]
Please it is my humble request to you that remove my suspended card from my account .

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I paid 500 through website of hdfc bank for purchase of fastag but even after 8 days i didn't received fastag. My booking id is hfr958156.
I want to get refund my payment as it easily available on the spot and that also free of cost from other vendors.

Even their customer support number is not working. I tried a lot to contact them but of no use.
While ordering it was told that fastag and email containing user id and password will be sent in 7 days but nothing received yet.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I applied for hdfc fastag online on 02/12/2019 with appilcation ref no. Hfr859683 and made payment of inr.500. I have also uploaded the necessary supporting documents of voter id and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110059

I applied for hdfc fastag online on 01/12/2019 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

Tried communicating through toll free number so many times, but it is always busy.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 83 Anbu nagar 3rd Street, vilankurichi, saravanampatti, Coimbatore, Tamil Nadu, 641035

I received mail 10days before like

Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected].

But i didn't receive my fast tag?

Any update on fastag. When i will receive my fast tag.

Very worst process in hdfc, i never expect like this..
Please return my money 500 with 14 percent interest for one month..

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by bala5003 fastag.[protected]@insolutionsglobal.com
Email Id doesn't exist. Pls give correct email ID.. worst reply from your bank

Dec 15, 2019

Updated by bala5003 Will you copy paste below msg for fast tag issue??

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

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B

bala5003

from Kotagiri, Tamil Nadu

Dec 15, 2019

Give me correct email ID to contact.
Is this email I'd to contact??
Pls return my money with interest of 14 percentage.

It's very annoying to contact you..
Very worst prices you are following

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Complaint :

Hi,
Fastag application number hfr987647
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn’t work, emails are not responded to.
I made the payment of inr 500 on 9th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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P

patelanil03812

from Gorakhpur, Uttar Pradesh

Dec 16, 2019

Hi,
Fastag application number hfr01056673
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn’t work, emails are not responded to.
I made the payment of inr 500 on 12 th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money. Mob. [protected]

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Address: Pune, Maharashtra, 411041

I have bought new car and was issued fastag thru the dealer and i have used the amount given by the dealer and when i wanted to recharge the fastag i tried to login fastag hdfc as given in its site and i tried with new registratn also forgot password and also other ways of help provided in hdfc. Nothing worked well. I reregistered by paying a fresh rs 500 and succeeded in payment confirmation from the bank. Now also welcome email not recieved nor i could know the balance in my account no sms received till now. Tried contacted hdfc fastag customercare but always phne busy. My question to the bank is how could hdfc registered the same car number again for issuing fastag and how govt is making mandatory to all vehicles who are not sure of passing through toll plazas. Its like prepaid to govt before passing through toll gates govt should initiate guidelines in a coherent manner

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Flat no 302, dream homes 2, Sector 121 Vill Garhi Chaukhandi, NEAR noida international public sch, Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied for hdfc fastag on 07 dec 19 with docs and rs 500 payment. Received sms intimating delivery of fastag within 1 week. Fastag application no. Is hfr944820. No means of communication. Customer toll free no is busy 24x7 seems receiver is kept aside. No means of knowing status also. Very disappointed with service of hdfc. Should have choose other provider

Jan 26, 2020

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!!

As this query pertains to Bank, we request you to kindly connect with your relationship manager or your bank branch in this regard.

We shall also forwards this concern to them to address.

Regards
Customer Care
HDFC Securities Ltd

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 16, 2019

Verified Support

Dear Customer,

Once you have applied, you will receive the Tag within 15 working days. You will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

K

Kamalakar Kashid

Mar 3, 2020

I am having 5 trading account as I want to start SIP in direct fund but online account is not allowing, please check

Kamalakar Kashid

Name : Trading Account

Kamalakar Maruti Kashid : 456657

Ganesh Maruti Kashid : 530482

Swati Kamalakar Kashid : 534315

Ranjana Kashid

Chitra kashid

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Team i had applied fast tag through online portal of hdfc bank with application number is hfr797502. But till date i have not received my fast tag on my address as communicated while i have proceed fast tag through online portal of hdfc bank.
Team plz check and confirm asap as i have faced problem during travel.
I had calling so many times on till free number but no response from them also, maximum time toll free number showing as wrong number or showing so much busy.

Dimple dhiman
[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Applied for a Fastag on 30 Nov, Wallet was created on 5 Dec. Till now no sign of Fastag. Whats happening folks, I though your customer service is best. Your Fastag helpline is pathetic!!

Please cancel my Fastag, I cannot register for one more as well!!

HDFC Bank customer support has been notified about the posted complaint.

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Address: R 2153 DBJS BEAS, 143204

I applied for a fastag on 20/11/2019 thru hdfc bank’s d bjs beas branch (Amritsar). But till today it has not reached me although it was issued on 26th nov 2019 as per message received on my phone. I have contacted the branch head and other functionaries but of no help at all. The number given in the message is always busy, even at odd times. Fastag has been made mandatory by goi wef 16th nov. 2019. What should i do.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Preethi
HDFC Bank Customer Assistance

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I applied for hdfc fastag online on 09/12/2019 with appilcation ref no. Hfr975185 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.

I didnt even receive customer id & wallet id

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker...

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Patrick Vincent Please say the exact status of the application

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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T

Tarak Sharma

from Lucknow, Uttar Pradesh

Dec 15, 2019

I have applied my fast tag on 29/11/2019, , , but still didnt received the sticker... I didnt received any Customer ID to Login but i have submitted all the documents required on the same date. My phone detail is [protected] & transaction id of the payment is VIN/HDFC BANK L/[protected]/[protected]...amount rs 500/-

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I applied for hdfc fastag online on 29/11/2019 with appilcation ref no. Hfr716538 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details sent by hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

Dec 22, 2019

Complaint marked as Resolved

Finally my FASTag got delivered on 20th Dec.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: 25B, C wing, karishma Enclave Morwadi, Pune, Maharashtra, 411019

Hi, '

I have applied for fasttag on 30th nov 2019. I received mail for my login id etc.

I have not received my fasttag sticker, i will be travelling in weekend, who will pay extra cost,
I will not pay, as i have followed the rule applied for fasttag.

Mobile - [protected]
Mh14cs7404
User[protected]
Application reference number - hfr783316

Tool free number provided is fake to cheat customers.

Regards
Sivakumar

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: plot no 4 koshaliya nagar, 312601

I applied for hdfc fastag online on 14/11/2019 with appilcation ref no. Hfr370028 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 24/11/2019 through email. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the email details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.
Please contact me
My mobile no is [protected]

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Premises closed". Currently, the consignment is held with the courier company. Kindly coordinate with the courier on the number of[protected] for the delivery of the tag on the preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Date of incident: 27. Nov.2019
I applied for hdfc fastag online via online and received an sms on 30 dec saying card will be dispatched in 2 days. But until now i did not receive card. No further update. The customer care number is not working and no e-nail id to complain. I never expected such bad service from hdfc; a reputed company.

Wallet id: [protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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