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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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H
Hak1974
from Hyderabad, Telangana
Dec 14, 2019
Resolved
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Resolved

Address: 500014

Dear sir/madam,

With the reference of the above pl act no 14262523, which i had taken loan of 3 lac in the year 2009 and paid 21 emi to this bank. But suddenly i lost the job and because of that my installment was defaulted. I inform them this by mail to customer care team, but this bank make my life horrible to me and my family for my mistake of taking pl loan.

They reported cibil and because of that my career had been damaged badly and i was not getting any job offers to repay them. I inform what is my mistake and kindly come for settlement but they never agreed and make my life horrible by dragging me to courts.

They had filed ep against me in civil court (Hyderabad) and telling me to pay full amount with interest to settle. This bank is useless to all customers and they work as per their needs and make the customers running away for their mistakes for taking pl..

Now also i am requesting hdfc bank to come forward to close this pl amicably and i am ready to speak to you always but i am not getting response from your bank from last 8 yrs,

My parents and my family is under sever pressure and health is deteriorating every day, your bank will be responsible for any thing happens to my family..

This issue was already raised before to your team in hyderabad but not getting any response.. Waiting for your call

Regards
Hakeem
[protected]
Jan 19, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please visit below URL and submit details of your query for further assistance: https://cutt.ly/7rqDhrJ

-Zubin
HDFC Bank Customer Assistance
Verified Support
Dec 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please visit below URL and submit details of your query for further assistance: https://cutt.ly/7rqDhrJ Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance
Dear HDFC Bank team,

Till now i did not get any call from your service team or your Branch Head.

This show how serious is about your bank to resolve the issue and help the customers. Once customer took loan from your bank, it will be tragedy for whole family and your team will drag every person to court for the mistake of taking a loan from your bank. I had tried many times to close this PL but your bank not shown any interest..

Every India should think twice to take a loan from HDFC Bank and save their family from agony .

Any body from HDFC BANK to call me ...

regards
Hakeem
[protected]
Dear Hdfc Team,

Why your bank is not responding ?? Still no revert to my email id from your bank or call received.

Every Indian should think twice before taking a Loan from your bank... My family is under severe pressure and your bank is taking advantage of senior citizen by dragging to courts... This is the real picture of your bank...

Any body will respond now ???

regards
Hakeem
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    H
    HarshGupta209
    from New Delhi, Delhi
    Dec 14, 2019
    Resolved
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    Resolved

    I have applied for fastag of my 2 cars via hdfc bank online. I have paid 1000/- (500/- for each car) and applied for fastag on 8th dec 2019. My fastag application reference number is - hfr964576.
    It been 7 days i have not received my tags. Also the customer support number provided in always busy.
    Kindly register my complaint against hdfc bank for not providing my fastags despite the prepayment of 1000/- and offering no support to customer.
    I have attached screenshot of my fastag registration through hdfc bank website.
    Jan 17, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 14, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    After the submission of your application, you will receive your Tag within 15 working days.

    -Anay
    HDFC Bank Customer Assistance
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      R
      regin rnair
      from Bengaluru, Karnataka
      Dec 14, 2019
      Resolved
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      Resolved

      I had applied online for a fast tag with hdfc i have no updates yet on it..
      I have paid 500 online and i have tried calling the help line and i can't get any response.

      It's been two weeks and i don't even have any means to track the status of my application.
      I have not received any sms regarding the card being dispatched and i reached the branch at whitefield itpl bangalore they did not have any proper justification on where my tag is.

      The helpline provided does not work.
      Application number: hfr860051
      Jan 19, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 15, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

      -Anay
      HDFC Bank Customer Assistance
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        R
        ravinder.gautam
        from Jaipur, Rajasthan
        Dec 14, 2019
        Resolved
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        Resolved

        Address: Roulunds Braking India Pvt. Ltd., Sonipat, Haryana, 131001

        Dear sir,
        I ordered a fastag on 29 nov.2019. But i have not received my fastag till now. Pls provide my fastag sticker asap. My reference id is hfr569660.

        There is no way to contact hdfc fastag team as the customer care number given is busy or not being attended.

        I have been with hdfc for 7 years and this is the worst moment with them.
        The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
        Jan 15, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 15, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Anay
        HDFC Bank Customer Assistance
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          A
          Anil@2019
          from Jaipur, Rajasthan
          Dec 14, 2019
          Resolved
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          Resolved

          Address: Jaipur, Rajasthan, 302039

          I applied for fast tag 10 days back with reference no hfr953811. Rs 500 deducted from my account, since then no response from bank, customer care number is not working, no email provided how can i track my order..., i have called at customer care number but no response also not able to contact any hdfc branch it's already 14 th december today, only 1 day to go for fast tag, what next is confusing..
          Feb 7, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 15, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

          -Anay
          HDFC Bank Customer Assistance
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            N
            nayanjha
            from Bengaluru, Karnataka
            Dec 14, 2019
            Resolved
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            Resolved

            Address: Bangalore, Karnataka, 560103

            I have applied for two fastags on 10th nov but i have received only one but made payment for both,
            I haven't received tag for ka53md9214.
            Customer care number is always busy and seems there is no other way to reach them.
            Travelling out of city in next 2 days not sure what difficulties i would face because of hdfc.
            Luckily i got connected to customer care once and they asked to drop an email to mentioned mail id over call, also they said that you would get a reply in 72 hour's, did the same on 9th december but still no reply.
            Now whenever i try to reach customer care, the number is always busy,.
            Please help me as i have to travel out of city for medical purpose.
            Jan 19, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 15, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

            -Anay
            HDFC Bank Customer Assistance
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              B
              badrinarayan kale
              from Ujjain, Madhya Pradesh
              Dec 14, 2019
              Resolved
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              Resolved

              Address: Anand nagar, MALEGAON, Nashik, Maharashtra, 423203

              I have emailed my request for addition of my vehicle number in my hdfc fastag account along with rc book on 6/12/19.
              I have send two reminder email. Also talked with customer executive five times.
              Till date my request is pending.
              The use of fastag is compulsory from tomorrow. I have to avail local user benifit on my nearest toll. So it is must to add my vehicle number in my tag account.
              I am having three vehicles. Only the service from hdfc is very poor.
              Kindly look into the matter.
              +1 photos
              Jan 15, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 15, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
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                U
                Udaya Chandran
                from Chennai, Tamil Nadu
                Dec 14, 2019
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                Address: Ag 68, Riverview Colony, Anna Nagar, Chennai, Tamil Nadu, 600040

                Hi,

                Kindly help as i need to travel by tomorrow.
                Fastag been bought aa per the advertisement by hdfc bank that they deliver within 7 days. I bought it in nov 25 but i havnt got the device yet or not even a msg from the bank or none of the email n toll free number working. Request you to take action on this bank immediately. Customer id[protected].
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 14, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                -Manoj
                HDFC Bank Customer Assistance
                Dec 16, 2019
                Updated by Udaya Chandran
                I have sent mail already to that email. Nothing happened..no response yet.
                Dec 17, 2019
                Updated by Udaya Chandran
                Hdfc fastag Customer id[protected]. Can u please check and let us know. I have not recieved any reply yet. I need to travel. Uday
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                  K
                  Kapill shoor
                  from Chandigarh, Chandigarh
                  Dec 14, 2019
                  Resolved
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                  Resolved

                  Address: Guru Tegh Bhadur nagar, Jalandhar, Punjab, 144001

                  Dear hdfc

                  Reference to my earlier complaint, please note link you provided to submit fast tag complaint is not proper. Link is not showing fast tag reference in box and asking complaint number.

                  Please confirm what to do now

                  My fast tag application nunber is : hfr658747

                  Costumer id :[protected]

                  I have applied for 3 cars and paid 1500rs online from debit card

                  I have also received emails from hdfc bank about confirmation but i have not received fastag nor i have any information when we will get it.

                  Your helpline numbers are not working, your helpline portals are not working, your local hdfc bank branch has no answers, even not getting confirmation from your side.

                  Such bad service by leading private bank is not accepted.

                  Please confirm when we will get our tag.

                  Thank you

                  Kapill shoor
                  Jan 19, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 16, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have dispatched your tag through Blue dart courier on December 13, 2019, vide AWB no. [protected]. The same has been delivered. Please confirm receipt of the same.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    S
                    subba PVR
                    from Hyderabad, Telangana
                    Dec 14, 2019
                    Resolved
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                    Resolved

                    Address: 500072

                    Applied for fasttag on[protected]. Application number hfr372471. Received mail alloting customer id and wallet id on[protected]. Received sms on[protected] that fasttag wallet has been created and card will be dispatched in 3-4 working days. Not received fasttag sticker (To be affixed to the vehicle) and card so far as on today[protected]. Tried to contact customer care number many times. Always the number is busy. No way to track the status of application. Getting totally disappointed. Subba raju
                    Jan 17, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 16, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no. [protected]. The same has been delivered. Please acknowledge receipt of the same.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      V
                      Vinod Monteiro
                      from Bengaluru, Karnataka
                      Dec 14, 2019
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                      Address: 560076

                      I had ordered Fastag on 3rd Dec - Application No - HFR867092 .
                      I had raised complaint through web docket, Sent e-mail, Tried to reach relationship manager . Nothing is successful . Their support number too does not work.
                      From tomorrow onward Fatag is compulsory but it has not reached me.
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                        D
                        Dimple Dhiman
                        from Gagret, Himachal Pradesh
                        Dec 14, 2019
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                        Address: Kangra Himachal Pradesh

                        Team I have applied fast tag through online portal of HDFC bank with application number HFR797502, but till date I have not receive fast tag at my home or not get any information regarding dispatch for the same.

                        Please treat this as urgent as I have face so much problem during travel.

                        Dimple Dhiman
                        [protected]
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                          R
                          Roosevelt Abraham
                          from Adur, Kerala
                          Dec 14, 2019
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                          I applied for fastag on 07.12.2019 at their website. I got an application reference number as hfr945285, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

                          But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

                          I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 14, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Your application has been received at our end & you will receive the Tag in 15 working days. The dispatch details of the tag will be shared with you via SMS.

                          -Anay
                          HDFC Bank Customer Assistance
                          Dec 14, 2019
                          Updated by Roosevelt Abraham
                          But when i submitted i got the final message as tag will be sent within 7 workings days..But now you are saying 15 working days..can you pls let me know when exactly i will get the tag?
                          Jan 17, 2020
                          Updated by Roosevelt Abraham
                          still fastag not yet received..very bad service from HDFC bank...
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                            A
                            Ashnaa
                            from Delhi, Delhi
                            Dec 14, 2019
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                            Address: Jaipur, Rajasthan, 302004

                            I have applied for hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr656269. I applied on 28-11 after payment there is no update no message/email regarding this..

                            The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              K
                              K.Venkatesansreeram
                              from Madurai, Tamil Nadu
                              Dec 14, 2019
                              Resolved
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                              Resolved

                              Address: 28/27,V.P.square 2nd street, Madurai, Tamil Nadu, 625001

                              I applied for 2 fastag from hdfc bank website, one for my use and another for my field work car. Both have received mail that fastag has been issued successfully with the wallet id on 6th dec.

                              Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

                              I feel cheated after paying inr500 each for two fastags.
                              My friend got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.
                              Jan 14, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 14, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Anay
                              HDFC Bank Customer Assistance
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                                neekum
                                from Pune, Maharashtra
                                Dec 14, 2019
                                Resolved
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                                Resolved

                                Address: Hadapsar, Pune, Maharashtra, 411028

                                I have applied a week before for fast tag using hdfc bank. I got sms to receive email and someone will contact in 7 days but there is no communication at all. Toll free number to contact is also waste, i have been trying since last 4 days but not even a single time it connects but always busy.

                                It has been real bad experience
                                I have no idea whom o contact and how?

                                Please someone help.
                                My contact 9049.485.495
                                Dec 26, 2019
                                Complaint marked as Resolved 
                                after formal complaint, issues have been taken care. thanks
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 14, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

                                -Preethi
                                HDFC Bank Customer Assistance
                                Dec 14, 2019
                                Updated by neekum
                                Thanks a lot for your response, will wait for resolution.
                                Dec 20, 2019
                                Updated by neekum
                                Thanks for initial help. I have received my customer ID and wallet account.
                                However there is no response or information regarding delivery of physical fastag sticker.
                                Please help.
                                I have already sent email to [protected]@hdfcbank.com
                                Dec 26, 2019
                                Updated by neekum
                                i received it. Thanks
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                                  R
                                  Rajeswari. R
                                  from Bhubaneshwar, Odisha
                                  Dec 14, 2019
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                                  Address: #1030, NANDAGUDI ( HOBLI,VILLAGE AND POST), HOSKOTE TALUK, BENGALURU RURAL DISTRICT 562122, Bangalore Rural, Karnataka, 562122

                                  I have applied for fastag in last month dated, using hdfc bank net banking, i have not even got any of the update messages from any one, don't know whom to contact, there is no correct response from hdfc, the customer care number is always busy, like 24/7 customer care number is busy, please solve my problem,
                                  Abhishek s
                                  Contact number: [protected]
                                  Hdfc bank customer i'd: 74408596
                                  Vehicle number: ka53me2446
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Pawan Sureka
                                    from Kishanganj, West Bengal
                                    Dec 14, 2019
                                    Resolved
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                                    Resolved

                                    Address: pawan kumar sureka, marwari school road, darbhanga, Darbhanga, Bihar, 846004

                                    I have applied for fastag on 4/12/19, at that time i paid 500 rs through net banking.. Amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is bro6m1870 and br01ca3275 and mobile number is [protected].
                                    Pls give me appropriate confirmation about my application.
                                    I have tried to contact chita sindhe, but she could not pick my phone.
                                    I also applied for our two another commercial vehicles. But nothing has been done.
                                    Vachel no. Type of vachel application no.

                                    Br06m1870 personal hfr795793 y

                                    Br01ca3275 personal hfr808629 y

                                    Br07g2072 commercial hfc796979

                                    Br07g4360 commercial hfc799174

                                    Now a days fastag is available on every corner of the street.
                                    If this can cancel please do it and inform us
                                    Pawan kumar sureka
                                    Darbhanga, bihar mob no [protected]
                                    Jan 17, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 16, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience you may have faced. Once you have submitted an application online, you will receive the Tag within 15 working days
                                    The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
                                    For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      KRP_Blr
                                      from Bengaluru, Karnataka
                                      Dec 14, 2019
                                      Resolved
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                                      Resolved

                                      Address: 560070
                                      Website: fastag.hdfcbank.com/RetailRoadUserLogin/Index

                                      I applied for 2 fastag from hdfc bank website, one for my use and another for my father's car. Both have received mail that fastag has been issued successfully with the wallet id on 5th dec.

                                      Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

                                      I feel cheated after paying inr500 each for two fastags.
                                      My husband got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.
                                      Jan 17, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 14, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        V
                                        Veeraska
                                        from Kumbakonam, Tamil Nadu
                                        Dec 14, 2019
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                                        Address: 632007

                                        I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr01092956. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                                        There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                        Please update on the status
                                        HDFC Bank customer support has been notified about the posted complaint.
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