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Updated: Feb 20, 2026

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Complaint :

Hi,
Fastag application number hfr987647
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn\’t work, emails are not responded to.
I made the payment of inr 500 on 9th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

View replies

P

patelanil03812

from Gorakhpur, Uttar Pradesh

Dec 16, 2019

Hi,
Fastag application number hfr01056673
I have applied for fasttag through hdfc portal but there is no response and no where to reach. Customer care number doesn’t work, emails are not responded to.
I made the payment of inr 500 on 12 th december but still no update/ response.
The customer care number doesnt work. Please let me know next steps or refund my money. Mob. [protected]

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Address: Pune, Maharashtra, 411041

I have bought new car and was issued fastag thru the dealer and i have used the amount given by the dealer and when i wanted to recharge the fastag i tried to login fastag hdfc as given in its site and i tried with new registratn also forgot password and also other ways of help provided in hdfc. Nothing worked well. I reregistered by paying a fresh rs 500 and succeeded in payment confirmation from the bank. Now also welcome email not recieved nor i could know the balance in my account no sms received till now. Tried contacted hdfc fastag customercare but always phne busy. My question to the bank is how could hdfc registered the same car number again for issuing fastag and how govt is making mandatory to all vehicles who are not sure of passing through toll plazas. Its like prepaid to govt before passing through toll gates govt should initiate guidelines in a coherent manner

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Flat no 302, dream homes 2, Sector 121 Vill Garhi Chaukhandi, NEAR noida international public sch, Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied for hdfc fastag on 07 dec 19 with docs and rs 500 payment. Received sms intimating delivery of fastag within 1 week. Fastag application no. Is hfr944820. No means of communication. Customer toll free no is busy 24x7 seems receiver is kept aside. No means of knowing status also. Very disappointed with service of hdfc. Should have choose other provider

Jan 26, 2020

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!!

As this query pertains to Bank, we request you to kindly connect with your relationship manager or your bank branch in this regard.

We shall also forwards this concern to them to address.

Regards
Customer Care
HDFC Securities Ltd

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 16, 2019

Verified Support

Dear Customer,

Once you have applied, you will receive the Tag within 15 working days. You will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

K

Kamalakar Kashid

Mar 3, 2020

I am having 5 trading account as I want to start SIP in direct fund but online account is not allowing, please check

Kamalakar Kashid

Name : Trading Account

Kamalakar Maruti Kashid : 456657

Ganesh Maruti Kashid : 530482

Swati Kamalakar Kashid : 534315

Ranjana Kashid

Chitra kashid

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Team i had applied fast tag through online portal of hdfc bank with application number is hfr797502. But till date i have not received my fast tag on my address as communicated while i have proceed fast tag through online portal of hdfc bank.
Team plz check and confirm asap as i have faced problem during travel.
I had calling so many times on till free number but no response from them also, maximum time toll free number showing as wrong number or showing so much busy.

Dimple dhiman
[protected]

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Applied for a Fastag on 30 Nov, Wallet was created on 5 Dec. Till now no sign of Fastag. Whats happening folks, I though your customer service is best. Your Fastag helpline is pathetic!!

Please cancel my Fastag, I cannot register for one more as well!!

HDFC Bank customer support has been notified about the posted complaint.

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Address: R 2153 DBJS BEAS, 143204

I applied for a fastag on 20/11/2019 thru hdfc bank’s d bjs beas branch (Amritsar). But till today it has not reached me although it was issued on 26th nov 2019 as per message received on my phone. I have contacted the branch head and other functionaries but of no help at all. The number given in the message is always busy, even at odd times. Fastag has been made mandatory by goi wef 16th nov. 2019. What should i do.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Preethi
HDFC Bank Customer Assistance

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I applied for hdfc fastag online on 09/12/2019 with appilcation ref no. Hfr975185 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.

I didnt even receive customer id & wallet id

Tried communicating through toll free number so many times, but it is always busy or it plays a music. I want to know when i'll get my sticker...

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Patrick Vincent Please say the exact status of the application

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

View replies

T

Tarak Sharma

from Lucknow, Uttar Pradesh

Dec 15, 2019

I have applied my fast tag on 29/11/2019, , , but still didnt received the sticker... I didnt received any Customer ID to Login but i have submitted all the documents required on the same date. My phone detail is [protected] & transaction id of the payment is VIN/HDFC BANK L/[protected]/[protected]...amount rs 500/-

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I applied for hdfc fastag online on 29/11/2019 with appilcation ref no. Hfr716538 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details sent by hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

Dec 22, 2019

Complaint marked as Resolved

Finally my FASTag got delivered on 20th Dec.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: 25B, C wing, karishma Enclave Morwadi, Pune, Maharashtra, 411019

Hi, '

I have applied for fasttag on 30th nov 2019. I received mail for my login id etc.

I have not received my fasttag sticker, i will be travelling in weekend, who will pay extra cost,
I will not pay, as i have followed the rule applied for fasttag.

Mobile - [protected]
Mh14cs7404
User[protected]
Application reference number - hfr783316

Tool free number provided is fake to cheat customers.

Regards
Sivakumar

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: plot no 4 koshaliya nagar, 312601

I applied for hdfc fastag online on 14/11/2019 with appilcation ref no. Hfr370028 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 24/11/2019 through email. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the email details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.
Please contact me
My mobile no is [protected]

Feb 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 05, 2019, vide AWB no. [protected]. We had attempted the delivery for the same, however, due to the reason " Premises closed". Currently, the consignment is held with the courier company. Kindly coordinate with the courier on the number of[protected] for the delivery of the tag on the preferred date and time.

-Nadia
HDFC Bank Customer Assistance

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Date of incident: 27. Nov.2019
I applied for hdfc fastag online via online and received an sms on 30 dec saying card will be dispatched in 2 days. But until now i did not receive card. No further update. The customer care number is not working and no e-nail id to complain. I never expected such bad service from hdfc; a reputed company.

Wallet id: [protected]

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC ERGO Insurance claim In charge- Pooja Pandya (Mobile 99301 10045 / [email protected]), 400088

Celerio amt car # mh47 ab1154

Hdfc ergo car insurance policy #[protected]

Claim # c[protected]

Insurance period :- 02/01/2019 till 01/01/2020
Issued on 2nd december 2018

Date of accident : 30th october 2019 @ approx. 11.45 pm

Repair refund. : rs. 54, 203 (Fifty four thousand, two hundred three only)

Repaired @ spectra motors-chembur....

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I have applied for the hdfc fastag through online channel. I received an sms on 30 nov. Saying that fastatg will be dispatched in 2 working days. Till now i did not receive any card. The customer care number is not working and no e-mail id to raise complaint. Very bad service from hdfc. Never expected such a bad service from so reputed hdfc. Wallet id is: [protected]

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Alwar, Rajasthan, 301019

I applied for hdfc fastag online on 29/11/2019 with appilcation ref no. Hfr747227 and made payment of inr.500. I have also uploaded the necessary supporting documents of vehicle registration certificate.
After that i received customer id & wallet id on 04/12/2019 through sms. And even my wallet was recharged for inr.300, but still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

*from tomorrow unnecessary i have to pay extra money at toll & i have to wait in long queue*

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I have applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Now how can we get the physical fastag sticker and other details? Can we trust on hdfc?
Our trust on hdfc bank is dropping!!!
Even general customer care number query list also not proper. And the fastag customer care number also always in busy mode. As i gone through the issues, even via email hdfc team not helping.

Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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I had applied for fastag with reference number hfr819530 on 30th of november 2019. I have still not received the fastag at my address.

I have received the wallet id and already registered for online recharge.

The wallet is showing the money credited also but still no sign of the fastag.

What is the use of the wallet and online portal if the fastag itself is not on my car.

Resolve this asap so that i can start using the fastag.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application is under process and you will receive the Tag within 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 600048

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount).

Customer id is[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: CASARIO PALAVA CITY, Thane, Maharashtra, 421204

I have applied for hdfc bank fast tag on 1st of december. On the same day i had got a message that i will be receiving that tag after 7 working days. On 6th of december i have got a message that tag has been issued successfully. But till date i have not received that tag. I have been trying on your customer care number but it was busy all the time.

My customer id is[protected] and wallet id is [protected]. For your reference.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Jha781 Please give proper email id. The email id I had received is
[protected]@insolutionsglobal.com. I am trying to mail you on this but it's not getting through.

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Address: 411006

Hi all,
I have applied for hdfc fastag on 30th november. But i have not yet received.

I received below message and that's it. No communication done by bank.

"update: fastag application hfr808206 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]"

Tried calling toll free number but did not got any response.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Khordha, Odisha, 752030

I booked fastag for my personal car on 23rd nov. 2019. On 30th nov. 2019 received message the fastag will be dispatched within 4 working days. But i failed to receive the fastag until today (14th dec. 2019). I'm afraid i will be trouble (Can not ride my car through a toll or maybe penalized) as the govt. Of india motor vehicle act. The deadline to get the fastag is by 15th dec. 2019.

I was unable to receive assistance from the hdfc bank through whom i booked the fastag. Please assist to solve.

My customer id is[protected] and wallet id is [protected]. Hdfc bank limited

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 03, 2019, vide awb no.[protected]. The same has been delivered. Kindly acknowledge receipt of the same.

-Zubin
HDFC Bank Customer Assistance

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