HDFC Bank Complaints & Reviews

Address: Sector 27C, Chandigarh, Punjab, 160019

I have applied 2 hdfc fastag through online and made payment of 1000 inr (200 for security amount & 200 as the top up amount & 100 fee each). The reference number of the application is hfr876164. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for more than 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421204

I had applied for fastag from hdfc on 30th nov 2019. Application no: hfr783344. Later i got sms from hdfc on 4 dec 2019 that my fastag has been issued successfully with customer id:[protected]. On 5th dec 2019 i again got message from hdfc that my fastag has been recharged with rs 300 transaction id:[protected]. However my fastag has not been delived to me until now. I tried calling helpline number [protected] many times but no one answering. My fastag is not delivered & there is no response from bank. Also there is no tracking information available if hdfc is sending fastag to my address.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mahadevapura, Bangalore, Karnataka, 560048

Hi hdfc fastag,

I have ordered the fastag. The customerid and walletid is created but sticker is not delivered even after 12 days.
I have received the mail regarding wallet but no mail with sticker or any pdf attachment. It was mentioned that i would receive the sticker within 7days after application submission.

Please look into the issue and let me know what's causing such delay.

Regards
Mahadev

Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600113

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 22nd jan 2018 under the name of depository charges dec-2017

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Sir when i m working in bang lore i opened an salary account in hdfc bank whitefield bang lore now i want to close my account coz i resigned my job 5 months ago my negative balance was 3600 now i m in hyderabad can u help me and my health is also not good, how can i close my account my account no:-[protected], can close that account in near by hdfc account

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

To close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches along with checkbook & Debit Card.

Please visit the following link https://bit.ly/2S1C2qI for the address of our branches and ATMs

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 639002

Hello sir / madam,

I have forgot wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have forgot my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,
Pradeep

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: ROOMNO 7 PAKHARAM APPT.,OPP FATIMA CONVENT SCHOOL,GHOGHAROAD BHAVNAGAR GUJARAT INDIA, Bhavnagar, Gujarat, 364002

Website: [email protected]

Repected sir,

i have hdfc credit card are closed and i try last 6(six) month
try for hdfc credit card noc letter
hdfc credit card last digit 2207
please provide noc letter due to i submit in other bank

from
dharmeshkumar sanandiya
mobileno=[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390024

Dear sir / mam,
I have ordered fastag in 3rd week of november 2019. I have received following message from hdfc related to fastag but till date it is not delivered to my home address.

Detail of my vehicle is maruti ertiga
Licence plate no: gj06ls9770
Mobile no [protected]
Message from hdfc.
Your fastag has been issued successfully. Your customer id is xxxxxxxx6863 and wallet id is xxxxxxxxxxx9638.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days
The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra, 440034

I applied for fastag on 10th november with application id hrf351475, wallet was created on 28rd november. Till date i have not received the fasttag. The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. If cannot handle then why hdfc advertise about this?
If i am fined after 15 dec for not having fasttag while crossing tool booth (Which i do 2-3 times in week), will hdfc take care of my fine. Please clarify

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received Fastag wallet details, please note that you will receive the Fastag in 15 working days post creation of your Fastag wallet. The dispatch details will be intimated to you via SMS. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by abhishekgedam This is non-sense, SMS which receive said it will be delivered in 3-4 working days. Call center says 10 working days (which are already over). You are saying 15 working days (Which will be completed today).
Again is HDFC going to pay for excess charges i paid at toll booth?
and also answer me why shouldn't I go to consumer court?

View replies

A

abhishekgedam

from Nagpur, Maharashtra

Dec 17, 2019

This is non-sense, SMS which receive said it will be delivered in 3-4 working days. Call center says 10 working days (which are already over). You are saying 15 working days (Which will be completed today).
Again is HDFC going to pay for excess charges i paid at toll booth?
and also answer me why shouldn't I go to consumer court?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I writing this email to seek your assistance regarding fastag card. I had applied for fastag card on 28 november 2019. I have received details of wallet and customer id but have not received physical fastag card to affix on the car. With deadline approaching soon.

I do not expect such rational service despite reaching out to your fastag escalation matrix who is named as mr. Ajay mishra (Mob: [protected]) he never answer calls though his phone keep ringing. I have also messaged him through whatsapp to update status his only answer is wallet is created which was latest yesterday. I have also received a message on wallet creation on 4th dec 2019. But when i ask about physical fastag card he is dumb. I request you to refund the money back to the account if your team can’t serve on time.

Fastag application reference number is hfr713888

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that your will receive the fastag in 15 working days post creation of your fastag wallet. The dispatch details will be intimated to you via SMS.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana, 500026

I (Deepa yadav) have ordered for a gift card on 14th of nov 2019 worth rs.6600 from my net banking with name ashish thakur and not yet received. Where as it is mentioned that we would be delivered to the address mentioned within 5-7working days.
Unable to track the shipment and also get no result from calling customer car or visiting the nearest branch.

+1 photos

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, the said card has been returned to us for reason "consignee Shifted". Please confirm whether we may re-direct the card to the nearest branch or process cancellation. Link to locate nearest branch address: https://cutt.ly/Nrq6Ouv

-Zubin
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H.no.1210,St.no.2, Bharat Nagar, Batala road,, Amritsar, Punjab, 143001

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr88571. I have uploaded signed copy of the final document and rc/passport copy and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I have applied hdfc fastag through online dated 8-dec-2019 and made payment of 500 inr. The reference number of the application is hfr966150. I have uploaded documents during online process. There is no update.

There is no way to contact hdfc fastag guys as the customer care given number [protected] is always busy or not being attended.

I have been with hdfc for 6 years now and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Hi,

My fastag application number hfr804241 was submitted on 30th nov and issued on 5th dec. I have however neither received the fastag nor the pdf till date. And the customer support number is bogus - either no one answers or receive message that the number is busy.

Did not expect this from hdfc.
I am unable to secure a fastag from other sources as application is getting rejected as fastag is already approved.

Thanks,
Sandeep

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied fastag on hdfc portal and message received on dec 6 2019 that my fastag issued successfully. My customer id is[protected]. But still i have not received my fastag. I tried many time on customer care number of hdfc fastag division and everytime it's shows busy line.

I also tried to register it online portal and after register, unable to login on page. Worst service of hdfc fastag.

Mohit kumar saxena
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

Dec 18, 2019

Updated by swatimohit Dear Team,

For your information i applied my fastag application on 03 December 2019 and still I have not received any delivery information. It's already passed 15 days. Request please do the needful else refund my money.

Thanks.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pathankot, Punjab, 145001

Dear team hdfc,
I had applied for fast tag om 6th november 2019 reference number is hfr329397. The wallet for the same is created. Till date i had not received the fastag. But my fastag is misused and amount of rs.105 is deducted for the same on some toll plaza.
The mail i had received is attached for your reference.
Kindly resolve the problem to the earliest.

+1 photos

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your fastag has been Returned To the Origin, It will be Redispatched Shortly. Regarding your payment issue, please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560045

I have applied hdfc fast tag from online last month and yet to receive the tag. The customerid is[protected] and the walletid is [protected]. I am able to see my vehicle details in hdfc fasttag portal login

I received the message on 30th nov that my card will dispatched in 4 days.

Please send the fast asap as i need to travel next week.

Dec 13, 2019

Complaint marked as Resolved

Received the tag today.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hdfc fastag appears scam service, as the portal is good just to debit the account and subsequently nothing works. No customer support at all. Customer care number does not work or always busy, emails never responded and there is no information when and how the product will be delivered for which the charges are already debited. After i checked web portal https://www.consumercomplaints.in/ i realized there are many customers being unlucky to get trapped in this scam under hdfc bank umbrella

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by skbangalore I am running from one branch to another of HDFC and all are helpless to solve it as they too are not aware how this service is functioning. They just say that it is different section and not in their control or preview

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Agra, Uttar Pradesh, 282007

Have buy hdfc fastag online on 1st dec. 19, but still have not receive fastag card.
Unable to track our card, because no courier detail shear with me by hdfc also there is not any option for tracking option.
Pls advice me when i get my fastag card or pls can you advice how can i track my fastag card, so i can track it.
Please advice me tracking details.

Thanks

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

View replies

V

Vishwa jinka

from Delhi, Delhi

Dec 13, 2019

I transferred money through Amazon pay, but 10dys passed still, money is not credited to receiver

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560035

Hello team

This is reference to my fastag application reference no. Hfr470002 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. I sent a mail to fastag. [protected]@insolutionsglobal.com on 3rd december 2019. There is no response yet. There is not even a link to track application or cancel application.
Can you please let me know the status. Why i didn’t received my fastag and when i can get my fastag.

HDFC Bank customer support has been notified about the posted complaint.

Dec 21, 2019

Updated by Anand87eee Can any help me to move to next level of complain against HDFC. Because no response and it been almost a month I requested for fastag.. via advocate I have to proceed ? Any advice ?

Dec 23, 2019

Updated by Anand87eee Hello HDFC team,
Please cancel my fastag request and refund back my money.

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 548

undelivered fastag

Post your Comment

hdfc fastag

Post your Comment

fastag sticker is not delivered

Post your Comment

refund of my depository charges

Post your Comment

account closure

Post your Comment

fastag

Post your Comment

require noc of hdfc credit card 2207

Post your Comment

hdfc fastag not received

Post your Comment

fastag not delivered

Post your Comment

fastag ref# hfr713888

Post your Comment

did not receive gift card

Post your Comment

hdfc bank fastag application reference number: hfr885781

Post your Comment

hdfc bank fastag application reference number-hfr966150

Post your Comment

fastag not delivered

Post your Comment

fastag not deliver and customer care number also not working

Post your Comment

misuse of fastag of hfr 329397

Post your Comment

hdfc fastag not received

Post your Comment

hdfc fastag is scam service

Post your Comment

fastag

Post your Comment

hdfc fastag - not received

Post your Comment

Related businesses