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Updated: Jun 7, 2026

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Address: Ag 68, Riverview Colony, Anna Nagar, Chennai, Tamil Nadu, 600040

Hi,

Kindly help as i need to travel by tomorrow.
Fastag been bought aa per the advertisement by hdfc bank that they deliver within 7 days. I bought it in nov 25 but i havnt got the device yet or not even a msg from the bank or none of the email n toll free number working. Request you to take action on this bank immediately. Customer id[protected].

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Udaya Chandran I have sent mail already to that email. Nothing happened..no response yet.

Dec 17, 2019

Updated by Udaya Chandran Hdfc fastag Customer id[protected]. Can u please check and let us know. I have not recieved any reply yet. I need to travel. Uday

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Address: Guru Tegh Bhadur nagar, Jalandhar, Punjab, 144001

Dear hdfc

Reference to my earlier complaint, please note link you provided to submit fast tag complaint is not proper. Link is not showing fast tag reference in box and asking complaint number.

Please confirm what to do now

My fast tag application nunber is : hfr658747

Costumer id :[protected]

I have applied for 3 cars and paid 1500rs online from debit card

I have also received emails from hdfc bank about confirmation but i have not received fastag nor i have any information when we will get it.

Your helpline numbers are not working, your helpline portals are not working, your local hdfc bank branch has no answers, even not getting confirmation from your side.

Such bad service by leading private bank is not accepted.

Please confirm when we will get our tag.

Thank you

Kapill shoor

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 13, 2019, vide AWB no. [protected]. The same has been delivered. Please confirm receipt of the same.

-Zubin
HDFC Bank Customer Assistance

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Address: 500072

Applied for fasttag on[protected]. Application number hfr372471. Received mail alloting customer id and wallet id on[protected]. Received sms on[protected] that fasttag wallet has been created and card will be dispatched in 3-4 working days. Not received fasttag sticker (To be affixed to the vehicle) and card so far as on today[protected]. Tried to contact customer care number many times. Always the number is busy. No way to track the status of application. Getting totally disappointed. Subba raju

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no. [protected]. The same has been delivered. Please acknowledge receipt of the same.

-Nadia
HDFC Bank Customer Assistance

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Address: 560076

I had ordered Fastag on 3rd Dec - Application No - HFR867092 .
I had raised complaint through web docket, Sent e-mail, Tried to reach relationship manager . Nothing is successful . Their support number too does not work.
From tomorrow onward Fatag is compulsory but it has not reached me.

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Address: Kangra Himachal Pradesh

Team I have applied fast tag through online portal of HDFC bank with application number HFR797502, but till date I have not receive fast tag at my home or not get any information regarding dispatch for the same.

Please treat this as urgent as I have face so much problem during travel.

Dimple Dhiman
[protected]

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I applied for fastag on 07.12.2019 at their website. I got an application reference number as hfr945285, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by Roosevelt Abraham But when i submitted i got the final message as tag will be sent within 7 workings days..But now you are saying 15 working days..can you pls let me know when exactly i will get the tag?

Jan 17, 2020

Updated by Roosevelt Abraham still fastag not yet received..very bad service from HDFC bank...

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Address: Jaipur, Rajasthan, 302004

I have applied for hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr656269. I applied on 28-11 after payment there is no update no message/email regarding this..

The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 28/27,V.P.square 2nd street, Madurai, Tamil Nadu, 625001

I applied for 2 fastag from hdfc bank website, one for my use and another for my field work car. Both have received mail that fastag has been issued successfully with the wallet id on 6th dec.

Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

I feel cheated after paying inr500 each for two fastags.
My friend got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Hadapsar, Pune, Maharashtra, 411028

I have applied a week before for fast tag using hdfc bank. I got sms to receive email and someone will contact in 7 days but there is no communication at all. Toll free number to contact is also waste, i have been trying since last 4 days but not even a single time it connects but always busy.

It has been real bad experience
I have no idea whom o contact and how?

Please someone help.
My contact 9049.485.495

Dec 26, 2019

Complaint marked as Resolved

after formal complaint, issues have been taken care. thanks

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Preethi
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by neekum Thanks a lot for your response, will wait for resolution.

Dec 20, 2019

Updated by neekum Thanks for initial help. I have received my customer ID and wallet account.
However there is no response or information regarding delivery of physical fastag sticker.
Please help.
I have already sent email to [protected]@hdfcbank.com

Dec 26, 2019

Updated by neekum i received it. Thanks

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Address: #1030, NANDAGUDI ( HOBLI,VILLAGE AND POST), HOSKOTE TALUK, BENGALURU RURAL DISTRICT 562122, Bangalore Rural, Karnataka, 562122

I have applied for fastag in last month dated, using hdfc bank net banking, i have not even got any of the update messages from any one, don't know whom to contact, there is no correct response from hdfc, the customer care number is always busy, like 24/7 customer care number is busy, please solve my problem,
Abhishek s
Contact number: [protected]
Hdfc bank customer i'd: 74408596
Vehicle number: ka53me2446

HDFC Bank customer support has been notified about the posted complaint.

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Address: pawan kumar sureka, marwari school road, darbhanga, Darbhanga, Bihar, 846004

I have applied for fastag on 4/12/19, at that time i paid 500 rs through net banking.. Amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is bro6m1870 and br01ca3275 and mobile number is [protected].
Pls give me appropriate confirmation about my application.
I have tried to contact chita sindhe, but she could not pick my phone.
I also applied for our two another commercial vehicles. But nothing has been done.
Vachel no. Type of vachel application no.

Br06m1870 personal hfr795793 y

Br01ca3275 personal hfr808629 y

Br07g2072 commercial hfc796979

Br07g4360 commercial hfc799174

Now a days fastag is available on every corner of the street.
If this can cancel please do it and inform us
Pawan kumar sureka
Darbhanga, bihar mob no [protected]

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Once you have submitted an application online, you will receive the Tag within 15 working days
The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Zubin
HDFC Bank Customer Assistance

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Address: 560070

Website: fastag.hdfcbank.com/RetailRoadUserLogin/Index

I applied for 2 fastag from hdfc bank website, one for my use and another for my father's car. Both have received mail that fastag has been issued successfully with the wallet id on 5th dec.

Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

I feel cheated after paying inr500 each for two fastags.
My husband got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 632007

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr01092956. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

Please update on the status

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 560078

Fraud by rohit malhotra and rahul sharma
I have been cheated by the hdfc ergo personal for the policy claim bonus. But they asked to pay for the other health insurance like bharti axa life insurance, reliance nippon and manipal cigna ttk.
I have received call from hdfc ergo transaction team and they saying to pay 42400 towards final claim settlement towards hdfc ergo claim settlement.
They took away nearly 93000 from me and still saying that amount will come, but this gone for more than 4 months.

I need senior level manger to escalate.
Rohit malhotra-[protected]/[protected]
Rahul sharma-[protected]

Jan 14, 2020

Complaint marked as Resolved

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC ERGO General Insurance Customer Care's response Kindly contact us at[protected]/[protected] or write to us at [protected]@hdfcergo.com for assistance.

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T

Tarkeshwar Ji prasad

Jan 17, 2020

Please cancel my policy number I don't know who is open policy please return my money as soon as possible I have already taken health. Policy

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Address: PO Narain, Rampur, Uttar Pradesh, 172022

Dear sir/madam,
Yesterday i'd applied for fastag for my car hp06c9007 through online mode with application no. Hfr01063918 which was successful and message received. Also payment was confirmed. But i am not be able to check the status nor any email received as mentioned per sms.
Kindly do needful on the matter.
Thanks,
Vinod kumar mahajan
E-mail: [protected]@gmail.com
Mob.:[protected]

HDFC Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Vinod9007 Address as per ID proof

Dec 14, 2019

Updated by Vinod9007 fyi

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Address: Mumbai City, Maharashtra, 400092

I have applied for fastag online through hdfc site on 09/12/2019 at 10.35 hrs, reference no hfr966723. Payment has been deducted from my sbi ac for rs. 500/- as i don't have an hdfc ac
I got a message on my registered mobile stating that my application was successful and that i would receive a pdf on my registered email id and fastag in 7 working days.

So far i have not received any pdf in my registered mail id nor the fastag.

Kindly update the status.

Ronald cornelio

HDFC Bank customer support has been notified about the posted complaint.

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Address: House No 121 Village Salokh Tarfe Varedi, Post Kalamb Taluka Karjat, 410101

Hi,
I had applied for hdfc fastag on 29 november 2019 for which my fastag was issued on 4 december 2019.
But i haven't received my fastag sticker yet i tried to contact fastag helpline number but no response it always shows busy and when your call is connected you just hear music no response from other side at all.
Even after trying to login to my account there is no option to edit profile or to make complaint online.
They have only recharge option.
And customer helpline number.

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Address: Tiruchirappalli, Tamil Nadu, 620102

I have opted for fast tag online with customer care and have not received the tag yet. Its been more than 10 days now. I have not received any email or call from customer care executive as mentioned in the payment confirmation page in their portal. All i have is my reference number hfr940633 and completely left hopeles. Hdfc bank has become like government office that they are running away from customers by disconnecting their customer care number. I need my money back so that i can apply it directly in any toll plazas. This feature from hdfc is useless and does not provide any convenience to customers.

Dec 14, 2019

Complaint marked as Resolved

Fake closure of my complaint.without even resolving they marked it resolved the moment i submitted my complaint. I think they do this for all complaints which they could not resolved.

HDFC Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by keerthan arun how Dare you marking my complain as resolved. Is this forum stable. What kind of fascist behavior is this. What did you do to mark my complaint as resolved. I think this forum is bugged.

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Address: EDUPALLI, 522268

I ch venkata krishna, credit card holder, i delayed my payment through some financial issues. Some of the collection team from chennai using abused language with my wife and mother and harressing them. My contact no is [protected].
His name was mr. Ambu and he used to harrase ladies with freqent phone calls daily above 100 calls to their personal numbers. Please give justice to me.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/49187504 for any queries in this regard.

-Zubin
HDFC Bank Customer Assistance

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Address: Jupiter international LTD village Katha p.o baddi teh.baddi distt solan, Solan, Himachal Pradesh, 173205

Hdfc bank's fast tag that i applied on 22nov was processed on 28 nov of the same year 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Application reference no: hfr 539531
Customer id is[protected]

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