HDFC Bank Complaints & Reviews

Address: Pune, Maharashtra

I have applied hdfc fastag through online dated 8-dec-2019 and made payment of 500 inr. The reference number of the application is hfr966150. I have uploaded documents during online process. There is no update.

There is no way to contact hdfc fastag guys as the customer care given number [protected] is always busy or not being attended.

I have been with hdfc for 6 years now and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh

Hi,

My fastag application number hfr804241 was submitted on 30th nov and issued on 5th dec. I have however neither received the fastag nor the pdf till date. And the customer support number is bogus - either no one answers or receive message that the number is busy.

Did not expect this from hdfc.
I am unable to secure a fastag from other sources as application is getting rejected as fastag is already approved.

Thanks,
Sandeep

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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I applied fastag on hdfc portal and message received on dec 6 2019 that my fastag issued successfully. My customer id is[protected]. But still i have not received my fastag. I tried many time on customer care number of hdfc fastag division and everytime it's shows busy line.

I also tried to register it online portal and after register, unable to login on page. Worst service of hdfc fastag.

Mohit kumar saxena
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

Dec 18, 2019

Updated by swatimohit Dear Team,

For your information i applied my fastag application on 03 December 2019 and still I have not received any delivery information. It's already passed 15 days. Request please do the needful else refund my money.

Thanks.

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Address: Pathankot, Punjab, 145001

Dear team hdfc,
I had applied for fast tag om 6th november 2019 reference number is hfr329397. The wallet for the same is created. Till date i had not received the fastag. But my fastag is misused and amount of rs.105 is deducted for the same on some toll plaza.
The mail i had received is attached for your reference.
Kindly resolve the problem to the earliest.

+1 photos

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your fastag has been Returned To the Origin, It will be Redispatched Shortly. Regarding your payment issue, please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560045

I have applied hdfc fast tag from online last month and yet to receive the tag. The customerid is[protected] and the walletid is [protected]. I am able to see my vehicle details in hdfc fasttag portal login

I received the message on 30th nov that my card will dispatched in 4 days.

Please send the fast asap as i need to travel next week.

Dec 13, 2019

Complaint marked as Resolved

Received the tag today.

HDFC Bank customer support has been notified about the posted complaint.

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Hdfc fastag appears scam service, as the portal is good just to debit the account and subsequently nothing works. No customer support at all. Customer care number does not work or always busy, emails never responded and there is no information when and how the product will be delivered for which the charges are already debited. After i checked web portal https://www.consumercomplaints.in/ i realized there are many customers being unlucky to get trapped in this scam under hdfc bank umbrella

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by skbangalore I am running from one branch to another of HDFC and all are helpless to solve it as they too are not aware how this service is functioning. They just say that it is different section and not in their control or preview

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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Address: Agra, Uttar Pradesh, 282007

Have buy hdfc fastag online on 1st dec. 19, but still have not receive fastag card.
Unable to track our card, because no courier detail shear with me by hdfc also there is not any option for tracking option.
Pls advice me when i get my fastag card or pls can you advice how can i track my fastag card, so i can track it.
Please advice me tracking details.

Thanks

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Vishwa jinka

from Delhi, Delhi

Dec 13, 2019

I transferred money through Amazon pay, but 10dys passed still, money is not credited to receiver

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Address: 560035

Hello team

This is reference to my fastag application reference no. Hfr470002 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. I sent a mail to fastag. [protected]@insolutionsglobal.com on 3rd december 2019. There is no response yet. There is not even a link to track application or cancel application.
Can you please let me know the status. Why i didn’t received my fastag and when i can get my fastag.

HDFC Bank customer support has been notified about the posted complaint.

Dec 21, 2019

Updated by Anand87eee Can any help me to move to next level of complain against HDFC. Because no response and it been almost a month I requested for fastag.. via advocate I have to proceed ? Any advice ?

Dec 23, 2019

Updated by Anand87eee Hello HDFC team,
Please cancel my fastag request and refund back my money.

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Address: Chennai, Tamil Nadu, 600072

Previous case was closed without resolution.

I have applied for fastag through hdfc mobile app on 1st dec 2019 and fee rs 500 was paid for etoll1291683. Received a sms saying fastag application hfr831767 was successful, but am unable to track my application and not sure the status of it. I have not received any pdf to my registered email, except message saying pdf will be sent to registered email.

Received a message saying fastag has been issued on 5th dec, but sill i haven't received. Could you provide the tracking number of the courier?

Can i know the status of my application and will the fastag will be delivered to my address?

Application date :01/12/2019
Application number: hfr831767
Mobile number: [protected]
Vehicle no: tn12q5280

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Karthicklc Hi Team, while submitting the application it showed it will be dispatched with in 7 working days. It is been already 13 days now and there is no proper communication mechanism form HDFC and your Toll free number is busy always and they don't even bother address the query. Could you please fasten up as I required before 18th of December.

Dec 13, 2019

Updated by Karthicklc Hi Team,
While submitting the application it was shown Fastag will be dispatched with in 7 working days. WALLET ID was created on 5th Dec. It is been already 10 days now after Wallet creation. There is no proper communication mechanism form HDFC and your Toll free number is busy always and they don't even bother address the query. Could you please fasten up as I required before 18th of December.

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vishwanath chary

from Nizamabad, Telangana

Dec 13, 2019

I am applied fastag card through HDFC bank. I received my wallet I'd only and I didn't receive my card. Even we didn't check the status who is applied fastag card through Pvt banks..

Help me out how to check fastag card status

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Address: 560066

Hello,
I applied for hdfc fastag online and i havent received any update on the fastag till now about the application status (Mainly courier details).

I tried calling hdfc fastag number for last 3 days, its been always busy. No other way to find the status also.

How can we contact you otherwise? This is very bad service.

Application reference number : hfr871973

Only reason...

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Address: saket thane west, Thane, Maharashtra, 400606

I have applied hdfc fastag through online and made payment of rs. 500. The reference number of the application is hfr976213. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, loans,) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411015

Hello sir /madam
I applied for fastag on hdfc official site my application number is hfr836663. I applied for fastag on 1st dec 2019. Still i haven't received the fastag. I tried to call the support team it is always busy. I tried to call virtual relationship manager. She told me to contact support. I also applied for fastag in nov 2019 that time my transaction was unsuccessful but money got deducted from my account. Still that money also not got refunded.
Please help me on this.

Regards
Yogesh pawar

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 23, 2019

Updated by pawaryogesh97 Now it is more than 15 working days. For a successful transaction, Till now I didn't receive the fastag. For an unsuccessful transaction also I didn't get the money back. Now i am totally losing my patience. I think I should go consumer court against hdfc bank and also should register a police complaint against the fraud which hdfc bank has started on the name fastag. It is not one single case where I am facing the issue, a lot of other people also facing the same issue.

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Address: 627,om nagar ,kharvasq road,dindoli-394210, Surat, Gujarat, 394210

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag
Customer id[protected]
Wallet id-[protected]

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Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Bejoy
HDFC Bank Customer Assistance

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My Reference# is HFR622378. I got a SMS on 4th Dec that the tag will be dispatched in 4 working days and its been almost 10 days and have not got the tag or status regarding it. The customer care number is always busy. Please let me know about the status of it.

HDFC Bank customer support has been notified about the posted complaint.

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Address: ARAMADA.PO., THIRUVANTHAPURAM, PIN-695032, Thiruvananthapuram, Kerala, 695032

13 - dec-2019 i applied for hdfc fastag.in which while doing payment it charged me rs. 500. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr01064545

Thanks with regards
Dinesh p

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by dineshpadmanabhan The email id given by you doesnot work and the mails are returning.

Dec 16, 2019

Updated by dineshpadmanabhan IF you are not able to trace it. kindly refund the amount of rs 500/-. i will take from other user friendly banks like axis bank where fasttag process is vey fast and delivered at door step

Dec 16, 2019

Updated by dineshpadmanabhan Sir,

On 13 - Dec-2019 I applied for HDFC Fastag.for MARUTI SWIFT vehicle registered in my name Registration no- KL01BP4018. While doing payment it charged me rs. 500 through my HDFC credit card . Though I made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01064545.

My friends who have applied through axis bank got quick reply and even fasttag was delivered fast.. I have contacted HDFC customer care team who asked to send my concern to this mail id. Expecting a positive action at the earliest from your side.

Thanks with regards

Dinesh P
Registered mobile no-[protected]
Registered email id- [protected]@gmail.com

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Address: H.No.1024 sec 31 Gurgaon, 122002

Dear sir/madam,

I applied for fastag last 20 days back and i have submitted all the required document through online and i got a sms stating that account created successfully but i didn't get fast tag till date.

My application reference no is hfr801054.

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks
Ravinder kumar
[protected]

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that your will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: Ramnagar, Sabarmati, Ahmedabad, Ahmedabad, Gujarat, 380005

I have applied hdfc fast tag and paid 500 rs but not getting any confirmation mail or pdf form to my email.

When i tried to calling toll free number never contact.

How i will contact the support engineer or how i can check my application status?

Very disappointed due to hdfc service.

Thanks

+1 photos

Jan 25, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 1362 sector 40-B, chandigarh, Chandigarh, Chandigarh, 160036

I purchased fastag from hdfc bank after payment of coast of fastag. The fastag did not work from the 1st day itself. I complained to the hdfc bank fastag complaint (Toll free number) they asked me to send photocopy of cash receipt paid at toll, which i submitted.
Now the bank has told me that i will have to purchase a new fastag for which they want rs 100
What is my fault, why i am being charged the cost of fastag 2nd time

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query, we request you to send an email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Nadia
HDFC Bank Customer Assistance

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patel pankaj p

from Mumbai, Maharashtra

Dec 13, 2019

I registered for fasteg from Hdfc bank, status shows it is active, but fastege not received it was registered on 24/11/19, my customer I'd[protected], Hdfc mail me that your fasteg despatched but not received, pls help me

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patel pankaj p's reply, Dec 8, 2019

Subject: Fasteg not received at address
Respected sir
I have completed my fastege from Hdfc
My wallet I'd 19000006578921 & customer I'd 190000657872
I login it and find my fastege is active but fastege not received to my address, registration date was 24/11/19
Please do needful
Regards
Pankaj patel

patel pankaj p's reply, Dec 8, 2019

Subject: Fasteg not received at address
Respected sir
I have completed my fastege from Hdfc
My wallet I'd 19000006578921 & customer I'd 190000657872
I login it and find my fastege is active but fastege not received to my address, registration date was 24/11/19
Please do needful
Regards
Pankaj patel

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Address: 530017

I applied for FASTAG thru HDFC's FASTAG Portal vide application No.[protected] on 10th Dec 2019 and the amount also was debited from SB Account. The FASTAG Application PDF is not yet sent to my registered email.id. Please look into it and arrange to process my FASTAG application at the earliest.

Regards
Ramachandramurty

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Address: Mumbai City, Maharashtra, 400095

I had applied for fastag in the above bank and also received a confimation message. After a week i also received a message on 4th november 2018 stating fastag will be delivered within 4 working days. But till date no delivery.
I have received my customer id[protected] and the wallet id but till now no fastag arrived. Please look into the matter.

Thanks,
Vijit nair

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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shashikpatil

from Pune, Maharashtra

Dec 13, 2019

I had applied for Fastag number on 3.12.2019 vide application no HFR863001 and paid the charges. I also received the message from bank that within 7 days I will get the Fastag number and mail also. But till date no any communication I received from the Bank.

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