HDFC Bank Complaints & Reviews

Address: Vadodara, Gujarat, 390024

Dear sir / mam,
I have ordered fastag in 3rd week of november 2019. I have received following message from hdfc related to fastag but till date it is not delivered to my home address.

Detail of my vehicle is maruti ertiga
Licence plate no: gj06ls9770
Mobile no [protected]
Message from hdfc.
Your fastag has been issued successfully. Your customer id is xxxxxxxx6863 and wallet id is xxxxxxxxxxx9638.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days
The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Nagpur, Maharashtra, 440034

I applied for fastag on 10th november with application id hrf351475, wallet was created on 28rd november. Till date i have not received the fasttag. The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. If cannot handle then why hdfc advertise about this?
If i am fined after 15 dec for not having fasttag while crossing tool booth (Which i do 2-3 times in week), will hdfc take care of my fine. Please clarify

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received Fastag wallet details, please note that you will receive the Fastag in 15 working days post creation of your Fastag wallet. The dispatch details will be intimated to you via SMS. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by abhishekgedam This is non-sense, SMS which receive said it will be delivered in 3-4 working days. Call center says 10 working days (which are already over). You are saying 15 working days (Which will be completed today).
Again is HDFC going to pay for excess charges i paid at toll booth?
and also answer me why shouldn't I go to consumer court?

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abhishekgedam

from Nagpur, Maharashtra

Dec 17, 2019

This is non-sense, SMS which receive said it will be delivered in 3-4 working days. Call center says 10 working days (which are already over). You are saying 15 working days (Which will be completed today).
Again is HDFC going to pay for excess charges i paid at toll booth?
and also answer me why shouldn't I go to consumer court?

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I writing this email to seek your assistance regarding fastag card. I had applied for fastag card on 28 november 2019. I have received details of wallet and customer id but have not received physical fastag card to affix on the car. With deadline approaching soon.

I do not expect such rational service despite reaching out to your fastag escalation matrix who is named as mr. Ajay mishra (Mob: [protected]) he never answer calls though his phone keep ringing. I have also messaged him through whatsapp to update status his only answer is wallet is created which was latest yesterday. I have also received a message on wallet creation on 4th dec 2019. But when i ask about physical fastag card he is dumb. I request you to refund the money back to the account if your team can’t serve on time.

Fastag application reference number is hfr713888

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that your will receive the fastag in 15 working days post creation of your fastag wallet. The dispatch details will be intimated to you via SMS.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana, 500026

I (Deepa yadav) have ordered for a gift card on 14th of nov 2019 worth rs.6600 from my net banking with name ashish thakur and not yet received. Where as it is mentioned that we would be delivered to the address mentioned within 5-7working days.
Unable to track the shipment and also get no result from calling customer car or visiting the nearest branch.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, the said card has been returned to us for reason "consignee Shifted". Please confirm whether we may re-direct the card to the nearest branch or process cancellation. Link to locate nearest branch address: https://cutt.ly/Nrq6Ouv

-Zubin
HDFC Bank Customer Assistance

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Address: H.no.1210,St.no.2, Bharat Nagar, Batala road,, Amritsar, Punjab, 143001

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr88571. I have uploaded signed copy of the final document and rc/passport copy and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

I have applied hdfc fastag through online dated 8-dec-2019 and made payment of 500 inr. The reference number of the application is hfr966150. I have uploaded documents during online process. There is no update.

There is no way to contact hdfc fastag guys as the customer care given number [protected] is always busy or not being attended.

I have been with hdfc for 6 years now and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh

Hi,

My fastag application number hfr804241 was submitted on 30th nov and issued on 5th dec. I have however neither received the fastag nor the pdf till date. And the customer support number is bogus - either no one answers or receive message that the number is busy.

Did not expect this from hdfc.
I am unable to secure a fastag from other sources as application is getting rejected as fastag is already approved.

Thanks,
Sandeep

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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I applied fastag on hdfc portal and message received on dec 6 2019 that my fastag issued successfully. My customer id is[protected]. But still i have not received my fastag. I tried many time on customer care number of hdfc fastag division and everytime it's shows busy line.

I also tried to register it online portal and after register, unable to login on page. Worst service of hdfc fastag.

Mohit kumar saxena
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

Dec 18, 2019

Updated by swatimohit Dear Team,

For your information i applied my fastag application on 03 December 2019 and still I have not received any delivery information. It's already passed 15 days. Request please do the needful else refund my money.

Thanks.

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Address: Pathankot, Punjab, 145001

Dear team hdfc,
I had applied for fast tag om 6th november 2019 reference number is hfr329397. The wallet for the same is created. Till date i had not received the fastag. But my fastag is misused and amount of rs.105 is deducted for the same on some toll plaza.
The mail i had received is attached for your reference.
Kindly resolve the problem to the earliest.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your fastag has been Returned To the Origin, It will be Redispatched Shortly. Regarding your payment issue, please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560045

I have applied hdfc fast tag from online last month and yet to receive the tag. The customerid is[protected] and the walletid is [protected]. I am able to see my vehicle details in hdfc fasttag portal login

I received the message on 30th nov that my card will dispatched in 4 days.

Please send the fast asap as i need to travel next week.

Dec 13, 2019

Complaint marked as Resolved

Received the tag today.

HDFC Bank customer support has been notified about the posted complaint.

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Hdfc fastag appears scam service, as the portal is good just to debit the account and subsequently nothing works. No customer support at all. Customer care number does not work or always busy, emails never responded and there is no information when and how the product will be delivered for which the charges are already debited. After i checked web portal https://www.consumercomplaints.in/ i realized there are many customers being unlucky to get trapped in this scam under hdfc bank umbrella

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by skbangalore I am running from one branch to another of HDFC and all are helpless to solve it as they too are not aware how this service is functioning. They just say that it is different section and not in their control or preview

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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Address: Agra, Uttar Pradesh, 282007

Have buy hdfc fastag online on 1st dec. 19, but still have not receive fastag card.
Unable to track our card, because no courier detail shear with me by hdfc also there is not any option for tracking option.
Pls advice me when i get my fastag card or pls can you advice how can i track my fastag card, so i can track it.
Please advice me tracking details.

Thanks

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Vishwa jinka

from Delhi, Delhi

Dec 13, 2019

I transferred money through Amazon pay, but 10dys passed still, money is not credited to receiver

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Address: 560035

Hello team

This is reference to my fastag application reference no. Hfr470002 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. I sent a mail to fastag. [protected]@insolutionsglobal.com on 3rd december 2019. There is no response yet. There is not even a link to track application or cancel application.
Can you please let me know the status. Why i didn’t received my fastag and when i can get my fastag.

HDFC Bank customer support has been notified about the posted complaint.

Dec 21, 2019

Updated by Anand87eee Can any help me to move to next level of complain against HDFC. Because no response and it been almost a month I requested for fastag.. via advocate I have to proceed ? Any advice ?

Dec 23, 2019

Updated by Anand87eee Hello HDFC team,
Please cancel my fastag request and refund back my money.

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Address: Chennai, Tamil Nadu, 600072

Previous case was closed without resolution.

I have applied for fastag through hdfc mobile app on 1st dec 2019 and fee rs 500 was paid for etoll1291683. Received a sms saying fastag application hfr831767 was successful, but am unable to track my application and not sure the status of it. I have not received any pdf to my registered email, except message saying pdf will be sent to registered email.

Received a message saying fastag has been issued on 5th dec, but sill i haven't received. Could you provide the tracking number of the courier?

Can i know the status of my application and will the fastag will be delivered to my address?

Application date :01/12/2019
Application number: hfr831767
Mobile number: [protected]
Vehicle no: tn12q5280

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Karthicklc Hi Team, while submitting the application it showed it will be dispatched with in 7 working days. It is been already 13 days now and there is no proper communication mechanism form HDFC and your Toll free number is busy always and they don't even bother address the query. Could you please fasten up as I required before 18th of December.

Dec 13, 2019

Updated by Karthicklc Hi Team,
While submitting the application it was shown Fastag will be dispatched with in 7 working days. WALLET ID was created on 5th Dec. It is been already 10 days now after Wallet creation. There is no proper communication mechanism form HDFC and your Toll free number is busy always and they don't even bother address the query. Could you please fasten up as I required before 18th of December.

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vishwanath chary

from Nizamabad, Telangana

Dec 13, 2019

I am applied fastag card through HDFC bank. I received my wallet I'd only and I didn't receive my card. Even we didn't check the status who is applied fastag card through Pvt banks..

Help me out how to check fastag card status

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Address: 560066

Hello,
I applied for hdfc fastag online and i havent received any update on the fastag till now about the application status (Mainly courier details).

I tried calling hdfc fastag number for last 3 days, its been always busy. No other way to find the status also.

How can we contact you otherwise? This is very bad service.

Application reference number : hfr871973

Only reason applied in hdfc, since i have savings account in that and no way to track the status

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days
The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: saket thane west, Thane, Maharashtra, 400606

I have applied hdfc fastag through online and made payment of rs. 500. The reference number of the application is hfr976213. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, loans,) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411015

Hello sir /madam
I applied for fastag on hdfc official site my application number is hfr836663. I applied for fastag on 1st dec 2019. Still i haven't received the fastag. I tried to call the support team it is always busy. I tried to call virtual relationship manager. She told me to contact support. I also applied for fastag in nov 2019 that time my transaction was unsuccessful but money got deducted from my account. Still that money also not got refunded.
Please help me on this.

Regards
Yogesh pawar

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 23, 2019

Updated by pawaryogesh97 Now it is more than 15 working days. For a successful transaction, Till now I didn't receive the fastag. For an unsuccessful transaction also I didn't get the money back. Now i am totally losing my patience. I think I should go consumer court against hdfc bank and also should register a police complaint against the fraud which hdfc bank has started on the name fastag. It is not one single case where I am facing the issue, a lot of other people also facing the same issue.

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Address: 627,om nagar ,kharvasq road,dindoli-394210, Surat, Gujarat, 394210

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag
Customer id[protected]
Wallet id-[protected]

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

If you have received fastag wallet details, please note that you will receive the fastag in 15 working days post creation of your fastag wallet.

The dispatch details will be intimated to you via SMS.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Bejoy
HDFC Bank Customer Assistance

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My Reference# is HFR622378. I got a SMS on 4th Dec that the tag will be dispatched in 4 working days and its been almost 10 days and have not got the tag or status regarding it. The customer care number is always busy. Please let me know about the status of it.

HDFC Bank customer support has been notified about the posted complaint.

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Address: ARAMADA.PO., THIRUVANTHAPURAM, PIN-695032, Thiruvananthapuram, Kerala, 695032

13 - dec-2019 i applied for hdfc fastag.in which while doing payment it charged me rs. 500. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr01064545

Thanks with regards
Dinesh p

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com and share Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by dineshpadmanabhan The email id given by you doesnot work and the mails are returning.

Dec 16, 2019

Updated by dineshpadmanabhan IF you are not able to trace it. kindly refund the amount of rs 500/-. i will take from other user friendly banks like axis bank where fasttag process is vey fast and delivered at door step

Dec 16, 2019

Updated by dineshpadmanabhan Sir,

On 13 - Dec-2019 I applied for HDFC Fastag.for MARUTI SWIFT vehicle registered in my name Registration no- KL01BP4018. While doing payment it charged me rs. 500 through my HDFC credit card . Though I made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number HFR01064545.

My friends who have applied through axis bank got quick reply and even fasttag was delivered fast.. I have contacted HDFC customer care team who asked to send my concern to this mail id. Expecting a positive action at the earliest from your side.

Thanks with regards

Dinesh P
Registered mobile no-[protected]
Registered email id- [protected]@gmail.com

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