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Updated: Feb 20, 2026

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Address: M 6, Laxminagar, Nagpur, Maharashtra, 440022

Dear Sir
I had paid an amount of Rs. 500 on 5th December through my HDFC credit card for the procurement of Fastag for my car. The amount was deducted but I have not received the Fastag till date. I have received an email and sms of issue of Fastag on 5th December with customer ID[protected]. Kindly let me know the details.

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I have applied for hdfc fastag online and i received a sms on 28/nov/2019, "update: your fastag wallet has been created! Card will be dispatched in 3-4 working days. For any queries contact toll free number…
My customer id and wallet id have been created as well.

Please help me out why the fastag has not been dispatched yet? There is no further intimation after that sms.
Please contact me at [protected]@gmail.com

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Hi,

Applied for fastag online, shown transaction failed, but amount rs.500 /- has been deducted though the transaction was failed, didnt got any confirmation about amount deduction from card. Few days later, i came to know only through sms from hdfc, saying my fastag has been processed. Received the fastag customer id and wallet id. Till now there were information about delivery details about fastag, always contact number is busy. There is no proper response from hdfc.

Please do the needful and help me to proceed further on this.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by sbmuruga Hi Team,

Already send a mail regarding this on 1st December, but no response from them. Received an sms saying that i will receive the fastag by this week, but no response/details about dispatch and not received the same. Always your customer care number [protected] is busy. Hence i registered a complaint.

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Address: 6A/301, Avas Vikas, Farrukhabad, Uttar Pradesh, 209625

Fastag applied on 26th of november 2019. Reference id is HFR551587 Fastag has been issued. Customer id is[protected]. But fastag is still awaited. It is not delievered and recieved yet.

Atul Kumar

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I purchased a samsung m-30 phone rom amazon on 7th september with my hdfc debit card. As per offer 5% or upto rs.1000 must have been credited within 90 days from the purchase but its been 97 days and my cashback has not been credited to my account. Also on complaining the hdfc customer support agent said the complaint has been escalated but i was not provided with any token number for the same. Hdfc and its offers are fraud... I reall thought that being one of the best private banks atleast they would keep up there word.

Parth vaidhya

Mob: [protected]

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by Parth Vaidhy Furthermore i have purchased a washing machine worth Rs.16, 490 from amazon on 8th november with the same kind of offer through my HDFC debit card with 10% or upto Rs.2000 cashback offer. Now i am certain that again same things gonna happen and my respective cashback would not be credited to me. Really disappointed and wanna close my account with HDFC bank

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please click on below link and submit your query details along with URL or SMS or Email details of offer against which cashback was not credited for further assistance: https://cutt.ly/zrqSki1

-Zubin
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 400607

Hdfc bank's fast tag that i applied on 7th dec. It was said that i will receive a call back from their representative but till today i got no updates from them. The toll-free number does not work most of the time and the help email id does not exist. Even till nowni have not received my fastag. Their toll free no on website does not exist. When i contacted hdfc bank they told only fastag department of hdfc can answer it. But there is no way to contact them and get any update on it.

Application reference no: hfr 939049

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560100

Hi
I applied for fastag on 3rd dec and i have submitted the all the required document through online and i got a mail with customer id & wallet id detail, but no information regarding how to collect my fastag.

My application reference no is hfr870305.

There is helpline [protected] is not connecting even once in last 10 days. Tried calling hdfc bank customer care, they gave status. [protected]@sahaj.co.in email to contact further, but all mails are bouncing with this id.

It will be great if you could update the status of my fastag courier details.

Thanks
Basavaraj a w

Dec 18, 2019

Complaint marked as Resolved

Received My Fastag on 18th Dec19

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

Dec 17, 2019

Updated by basavarajaw Hello,

Its been 11 working day from ordering Fastag from HDFC, still i have not received an email or SMS of dispatch details of my Fastag.

Can you please do the needfull in sharing dispatch details.

Regards,
Basavaraj A W

Dec 18, 2019

Updated by basavarajaw Thank You HDFC, Finally received my FASTAG Today.

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Address: D-52, University Campus, Guru Jambheshwar University of Science and Technology, Hisar, Haryana, India, Hisar, Haryana, 125001

I applied for hdfc bank fastag 0n 30-11-19. Application reference no is hfr803993. As of now i have not received the fast tag. Toll free number does not work. I donot know my application is being processed or not. I am feeling that i should not have applied it through hdfc bank. I should have opt another bank. There is poor response from hdfc bank and customer service is nil.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Zubin
HDFC Bank Customer Assistance

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Address: Guntur, Andhra Pradesh, 522002

Dear sir/madam,

I tried to paas through the fastag line on 9-11-19, but that was not accessible then the toll plaza management instructed to pay money.
Then i paid money and go away from tollplaza, after some time i got a message from hdfc fastag team, your money was debited.

I raised a request through mail, call on same day but till now the problem isn't solved.

Regarding this i called and mail to our team but no response and no solution.

Kindly solve my problem and refund it back to my fastag account.

Thanks & regards
Y. Vijayamadhavi
W/o nagaraju
Ap07dp1747
[protected]
Yadala. [protected]@gmail.com

Jan 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com along with a scanned copy of toll slip paid by you or call on[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: 625016

I applied for hdfc fastag online on 01/12/2019 with appilcation ref no. Hfr821676 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

I've also attached the sms details that received from the hdfc bank.

Tried communicating through toll free number so many times, but it is always busy.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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R

raghu7081

from Bengaluru, Karnataka

Dec 23, 2019

I applied for hdfc fastag online on 04/12/2019 with appilcation ref no. HFR899315 and made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker.

P

Patel Minesh

from Ahmedabad, Gujarat

Jan 7, 2020

Dear sir
i had not found sticker till now, my Customer Id is[protected] and Wallet Id is [protected]. HDFC Bank Limited

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Address: 560016

I have applied for the fasttag from hdfc bank fastag portal on november 14th. I have already paid rs. 500 through hdfc fastag portal. I have just received customer id & wallet id on november 24th and i also received a message that fastag will be sent soon. But, i've not received fastag from bank and their customer service number is always busy. I've tried many times on multiple days but it's always busy.

My fastag application id# hfr374768

Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 14, 2019, vide AWB no. [protected]. The tag has been delivered at your address. Please acknowledge the receipt of the consignment.

-Zubin
HDFC Bank Customer Assistance

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Address: 143001

Dear sir,

I ordered online hdfc fastag with application no : hfr537812 on[protected].
But till date i didn't received my fastag. Twice i get the message from hdfc bank side that your fastag has been issued successfully.
With customer id is[protected] and wallet id [protected] on[protected].
Tiil date didn't received my fastag physically.

Dec 14, 2019

Complaint marked as Resolved

I got my hdfc FASTag . Thanks .

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have dispatched your tag through Blue dart courier on December 11, 2019, vide AWB no. [protected]. The tag has been delivered on December 13, 2019.

-Bejoy
HDFC Bank Customer Assistance

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Address: Flat no. 1501, tower t8, Blue ridge, Rajiv gandhi IT park, pune, Pune, Maharashtra, 411057

Please note that i had applied for the fast tag on 29th dec 2019, and i had received a text message saying that fast tag has been issued successfully, but till today the fast tag is not received. Fast tag reference no. Is hfr 762689. Hdfc advertise that fast tag will be delivered in 7 working days, but till not its not delivered, which is really awful and stressful. Who will be liable for any penalties or fines which i have to pay any circumstances. This is really bad.

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by ravi4u1986 Also kindly note that HDFC fast tag customer care number doesn't work.

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Address: 6c,Tanzeel Park,Pachalam, Ernakulam, Kerala, 682012

Hdfc bank fastag — application reference number: hfr721553
6c, tanzeel park, pachalam, cochin 12 (Adv pramod, [protected])

I have applied hdfc fastag through online and made payment through my credit card on 29/11/2019 the reference number of the application is hfr721553. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 12 years now and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560035

Hello,

I want to reset my password of my fastag account as i forgot my password. The website is crap at best. And no one picks up the helpline.

This is just b. S. I need my money back until they fix these issues.
Also, please let me know if i need to file a complaint at another forum.

The hdfc guys took my money and offer very bad service. Looks like this fastag has become fast-scam for the banks to make money

Thanks
-ram

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560073

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bharuch, Gujarat

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.

Cut ID.[protected]

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Address: Mahindra city, Kanchipuram, Tamil Nadu, 603203

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr968343. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560035

Hello team

This is reference to my fastag application reference no. Hfr470002 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.
Can you please let me know the status. Why i didn’t received my fastag and when i can get my fastag.

Dec 24, 2019

Complaint marked as Resolved

Hi team I sent mail to [email protected] on 3rd December 2019. Still there is no reply. Please reopen the complain

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Anand87eee

from Bengaluru, Karnataka

Dec 13, 2019

Hi team I sent mail to fastag.[protected]@insolutionsglobal.com on 3rd December 2019. Still there is no reply.

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Address: 400705

Paid online for FASTAG through HDFC Bank on 7th Dec'19 but no acknowledge or details have been sent to my email or mobile number. No clue about whether i am going to get it or not? - The money is debited.

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