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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026

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Address: New Delhi, Delhi, 110024

I applied for fastag via hdfc portal by uploading all the required documents on 25 november 2019. Payment of 500/- was done through my hdfc debit card. I got the reference number hfr 543523. But till date i have not received the fastag. There is no way to track the status. The customer care number provided is not working and my personal banker is also not able to help me as she has no information. Please help me what is status of my fastag and send it urgently.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by doctor5 I wrote to the above email on 5th Dec. But there is no response. The phone number of fastag team is not working.

Dec 30, 2019

Updated by doctor5 Still no response from the HDFC Bank even after 5 weeks. HDFC Bank should at least issue me the refund if they cannot provide the Fastag.

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Address: Bangalore, Karnataka, 560100

I applied for a fastag on hdfc fastag link towards end of november. I paid inr 500 fro this application. On 5th dec i got a notification that my fastag has been issued. And a further inr300 was deducted from my account without my consent on 6th dec. I did not receive any information on how the fastag has been sent, to which address, when can i expect to receive it. No courier details are provided. I tried reaching the cc number which is always busy. No response to the mail id mentioned fastag. [protected]@insolutionsglobal.com despite multiple reminders.
I also logged into the fastag portal and lodged a complaint but no response or resolution till now. Bank cc says they are not aware of fastag details and cannot help. How do i get this resolved? I need my fastag and need to know why hdfc charged me 800? Who authorized the additional 300 transaction?

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

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I applied for fastag from hdfc website on 28 november 2019. After few days i got an email saying that the fastag is created. Again after couple of days i got an email regarding my wallet id and it was updated with the amount that i paid while applying fastag. However, it is been almost 15 days and i have not received the actual fastag. Tried calling their customer care multiple times but it takes eternity to connect and even they do not have any information on the same. There is not tracking details or any sort of information post that.

Jan 19, 2020

Complaint marked as Resolved

Received the tag but took almost 15 days for the same

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Mayurjb Ok. Will wait for few more days and then update

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I have registered for fasttag 3 weeks back (Nov 26 2019), i got the sms saying my account created and tag will be dispached in 3-4 days, still not received the tag, their customer care number is dead itseems either busy or simply disconnects. My application reference number is hfr475854.

I have received confirmation message ob creation of wallet and i can login to my wallet. But physical fasttag is not received from bank and cusotmer care service number is of no use. No other contact details provided or status of dispatch is provided by bank.

—
Vishwa

Dec 14, 2019

Complaint marked as Resolved

I have received the tag today

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

As you have received the message of wallet creation, you will receive the TAG in 15 working days of the wallet creation

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400086

I have applied for hdfc fastag on 4th december 2019 and till date (12th dec) there is no status update. Rs 500 was deducted during application submission. Application no hfr885740.

Call center number is always busy and not responsive.
No other way to check status.

What can be done now?

Can someone check status of my application no hfr885740 and let me know when fastag will reach to my home address?

May 22, 2020

Complaint marked as Resolved

complain was resolve with help of HDFC account manager.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 15 working days.

-Anay
HDFC Bank Customer Assistance

Dec 20, 2019

Updated by Prashant Chowdhury Hi,
15 days over after application was submitted. as of today i just have Customer Id[protected] and Wallet Id [protected] but no physical tag. can you please let me know when I will receive that.

Brgs,
Prashant

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Address: Chandigarh, Punjab, 160047

I have applied for hdfc fast tag through hdfc bank site with my customer id on 27-nov-2019.

I tried to reach provided hdfc bank helpline number... But in vain. Contact number is just to await permanently.

Later i booked complaints with nh at 1033 three times. But no result... Just awaiting feedback from hdfc bank. What is this nonsense.

Waiting time to connect at 1033 is at least minimum 8-10 minutes.

Where i approach for this issue?
How can i get the money back so that i buy the fastag from somewhere else?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by varinderhatta Fastag customer support said call HDFC bank and Fastag also awaiting reply from the HDFC bank. Now where I go? I pay to HDFC bank, who is responsible to deliver the tags?

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Address: 224, k. p. shah house, bedi gate, jamnagar, Jamnagar, Gujarat, 361001

Website: fastag.hdfcbank.com

Applied for fastag from hdfc bank on 5th of december online and made the necessary payments and got a message that your fastag mail and wallet id will b delevered to u by 7 days with application reference number hrf870631, but still neither i got welcome email nor i got fastag badge... Wat a worse service by hdfc bank... Shame on u guys for ur service man..

I hope by these forum i can get help to recieve my fastag

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: No 436/1B, F2-A Jeeva Athish, Tamilkudimagan Nagar 1st st,, Sathya Nagar 8th St, S.kolathur Kovilambakkam, Chennai, Tamil Nadu, 600129

Website: fastag.hdfcbank.com

Hello sir/madam,

Vehicle no: tn06h7885
Customer id:[protected]

Complaint 1:
I have been applied a hdfc fastag card for my car. I got a message after one week my card will be dispatched with in 4 working days. But i have not received my card till now and its been more than 10 working days.

Toll free number always busy and no other way to call and track the card status.

Complaint 2:

I'm able to login to website and access my fastag account details, but there is no option to update my address or vehicle information.

Please help me to get this issue addressed.

Thank you

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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Dear sir,

I have registered for fastag through hdfc bank on 2nd december 2019.
Application no. Hfr855689.
My customer id is[protected].
I have paid all required fees (Total rs. 500).
But i haven't yet received the sticker tag.
Kindly look into it and do the needful as soon as possible.

Regards
Deepak sapatnekar
Car vehicle no mh14 ep 5452.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 15 working days.

-Anay
HDFC Bank Customer Assistance

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Dear sir,

My fastag application number is hfr935492, after application i got msg on website that you will receive confirmation mail on your mail id.

Today is 6th day but not received any mail but 500 inr is deducted.
Hdfc fastag helpline number [protected] is busy and not getting any response.

I tried on 1033 but got very rude answer to meet bank. What is the purpose of online application and where should we meet.

Useless service from hdfc bank.. Just collecting 500 inr.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

Hello Team,

This is regarding Fastag procurement.I have ordered Fastag through HDFC bank portal on nov 2. It was shown with a week it will be delivered.I need to know the status of application for fastag.
Its been more than 2 weeks that I have not got any update.
Please let me know when I can recieve it.
Deatails are provided below:
Custid:[protected]

Regards,
Anoop

HDFC Bank customer support has been notified about the posted complaint.

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Address: HOP SECTT, NTPC-MOUDA, POST MOUDA, Nagpur, Maharashtra, 441104

At the initial stage of hdfc credit card use, i used to get sms alerts for payments. Now a days, no communication is sent on my regd. Mobile. Because of this reason, since last two bills, you have charged @ ₹800/- towards late fee. This has become your regular phenomena of keeping silent on payment sms alerts. Due to this reason, i hereby suspends the use of hdfc credit cards.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your required details along with your complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 560037

Hi
I had applied for a fastag on 26th november and had submitted all the required documents for the same. I still have not received it. The customer care number doesn't work. There is no communication from hdfc on this.

I don't know where the fastag card is.
My application number is - hfr556702

The deadline for using fastag is 15th december and i dont know what happened to fastag that's issued for me by hdfc bank. Please help.

Regards
Flaura shukla

Dec 12, 2019

Complaint marked as Resolved

I received it after 12 days.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Hi,
I had applied for hdfc fastag for my vehicle and reference no is hfr357241 online on on 11th nov, i got a sms on 24th november saying that the fastag has been issued and the customer id and wallet id was provided. On 28th nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no dispatch confirmation for the fastag. The customer care number is always busy.
Please provide the eta when will i get fastag and how to track the status...

Very very poor service... No email id to drop an email and not able to reach customer care too.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days. The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Bangalore

I have registered fast tag and i have a fast tag reference hfr884950 but i could not track the status of it.
Please let me know whom to contact further, will i get login details after 7 days.
I registered it on 4th dec 2019.
[protected] is always busy.
I did not receive mail notification for account creation or walled id details.

Please help me to the wayforward.
Thanks in advance for your earliest reply.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 15 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Mangalore, Dakshina Kannada, Karnataka, 575003

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr858547.
I have uploaded all requried documents and also got a confirmation from bank indicating y fastag is activated and recharged with rs.300.

Its been 2 weeks since i have applied and i have not received fastag yet.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

Please update on the status asap as i need to be travelling in a week and i need to have fastag asap.

Regards,
Madhu

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Madhukar H fastag.[protected]@insolutionsglobal.com - Email as "[protected]"?
Is this the right email?

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I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, 200 as the top up amount and 100 as processing fee). The reference number of the application is hfr829056 on 1st dec 2019. I have uploaded rc copy as demanded and received only wallet creation email from bank side on 6th dec 2019.

I have checked my wallet detail via online portal, my name and other details were missing. As well i noticed no balance on it.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. We tried to reach local back for update where staff is not responding properly, they get rude.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status. If bank has lot of load and able to supply in time then please let government know about this.

Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Nashik, Maharashtra, 422101

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411033

I have applied for fastag from hdfc online portal. It has been 2 weeks i have not received physical tag and no update on the status. The toll free number hdfc shares [protected] is not being answered.
My fastag wallet id is [protected].
Customer id is[protected].

Pls let me know what is the status of the physical tag. Has it been dispatched? Pls share tracking id.

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600097

My Fastag account with HDFC bank is activated on December 3rd or so..but haven't received the tag yet..i am trying to call the customer care number for the last 3-4 days and its always busy..no portal nothing else where I could track the status...poor customer service from HDFC.
Please help me to know the status of the tag and if there is any option to expedite the delivery.
Which number should I be reaching out to know the status ?

HDFC Bank customer support has been notified about the posted complaint.

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