HDFC Bank Complaints & Reviews

I have applied for fastag from hdfc online portal. It has been 2 weeks i have not received physical tag and no update on the status. The toll free number hdfc shares [protected] is not being answered.
My fastag wallet id is [protected].
Customer id is[protected].

Pls let me know what is the status of the physical tag. Has it been dispatched? Pls share tracking id.

My Fastag account with HDFC bank is activated on December 3rd or so..but haven't received the tag yet..i am trying to call the customer care number for the last 3-4 days and its always busy..no portal nothing else where I could track the status...poor customer service from HDFC.
Please help me to know the status of the tag and if there is any option to expedite the delivery.
Which number should I be reaching out to know the status ?

I have done fast tag registration via hdfc bank portal on 30 - nov - 2019. Today it is 12 december - 2019. Still not received the fast tag.
I received the eamil that it is successfuly issued... But i have still not recieved it.
There is no way i can track it... I dont know whom to call.

My question to hdfc... If cannot manage the end to end service why do you offer it in first place.

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr966614 dated 09th december, 2019.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended

I have register for fast tag through my hdfc account on 28th november 2019. Paid the registration amount. I have received customer id no.[protected] & wallet id no. [protected]. But till not received the fast tag as per the address register with bank. Received sms on 30th november that fast tag wallet has been created. Card will be dispatched on in 4 working days.

Till date fast tag not recevied

Customer mobile no.[protected] not responding.

I had applied for fastag through hdfc, i got a message that fastag has been issued but no information on rf id delivery. Already it has been 15 days since i applied for fastag. Their customer helpline number is not working. I have repeatedly tried calling 50 times but it is always busy. Method of rf id dispatch/delivery is not mentioned anywhere during registration. Many other customers also have complained about similar negligence by the company.

Hdfc bank — mirevenue hold through gefu
Since my account is zero balance account and salary account in my account they have put 25, 000/-.

Please check and let me know what was the problem and both my salary account has negative.

I don't know i am not able to do any transaction now. Totally am blocked now since my salary also will be credited to the same account only.

I had applied for fast tag through hdfc bank on 3rd december. Hfr 866243.

Hdfc confirmed that fastag will be delivered in 7 days. I believed that hdfc is prompt in their promise. I have been customer of hdfc for banking, loan, homeloan, mutual fund everything. I am always happy for the service hdfc provides. But in this case i am very disappointed. I dont want to complain on hdfc but, there is no other way for me.

Customer care call is not getting connected. Please do something.

I applied fastag through hdfc fast tag on dec 3. I paid all charges but i didn't get any response till now. My application number is hfr282698. I called so many times on customer care number but they said number is not valid. I want to know about the status of application or how i can track my application status n when i ll get fastag. Already 10 days are completed

I have applied for the fasttag from hdfc bank fastag portal on nov 30. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Already applied for fast tag (5 dec). The amount is deducted from my account as 500 but still not received a fast tag or any kind of communication or pdf.

I tried to reach customer care multiple but they also not reachable. Very worse service.
Application no: hfr917650

Please update the status. I am not expecting this kind of service from hdfc.
This broke the trust on hdfc.

I had applied for the fasttag through HDFC online by paying 500 rupees.Ref I'd HFR472610 on the penultimate week of November 2019.
On 28 November 2019, I received a message indicating the dispatch and delivery within 3-4 working days.

As of now December 12 2019 I have not received it and multiple calls to the call center remains unanswered.Mails to prescribed call center also bounces back.

As I am associated with HDFc for more than 10 years I sought help from my relationship manager.He gave aome.evasive answers and didn't help.Upon escalation to his supervisor, he too sarcastically mentioned that he was also waiting for the same and that they process only 10 cards per day!!!

If HDFC is unable to meet the volume requirements why are they sending a message indicating a 3 day delivery?haven't they had a working day until now?What is the use of having a relationship manager and escalation matrix when they are unable to solve the issues.Not to mention the call center.

I am totally disappointed by being their customer.
I request all the people to avoid HDFC fastag application.

I have applied for fastag at hdfc bank aundh branch on 30th nov and was given the reference number hfr792948. I was told that i would receive it by courier and i haven't received anything yet. Now the deadline of fastag has approached and there is no way to track the status of application. The bank representative just asked to wait for the courier. Is there a way to know the status of this application?

Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap. Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap

I have been struggling like anything in hdfc bank to delink my credit card frm my saving account as need to. Clise my saving account as a reason worst customer. Care and response. Local home branch at chander nagar ghaziabad says they dont know anything and have to contact customer care only customer care says to visit home branch and after. Persusion takes the request but till date no action taken. It's really frustrating with such pathetic and inequate staff who are not aware of anything.

I have applied for fastag online and paid 500 charges by debit card although i have received confirmation sms on december 7 2019 but after that there's no update on the status of my application, neither there's any customer support service available, being a hdfc bank account holder when i talked to my relationship manager even he's helpless to provide any information regarding this,

Hi, i purchased car in june 2018. I applied fastag at that time and i received the same as well. But i didn't receive welcome mail contains wallet id to login and recharge the fastag account. I'm trying to call customer service number[protected] is always busy. I tried minimum 20 times in last few days but call doesn't pick up by anyone from other end.

Can someone help how to retrieve wallet id to proceed recharging fastag?

Applied for HDFC Bank Fastag online on 04.12.2019. As per the site, the Fastag will be delivered within 7 days from the date of payment. Payment of Rs 500/- made. Even after 7 days no status is available about my payment or dispatch status. Even customer care is also not knowing the status on 5th day. Now they have stopped attending the calls on 24x7 customer care number. It is highly embarrassing from such a reputed service provider which is not expected. Fastag Application reference number is HFR900451.

Hi hdfc team, i have purchased fastag online on 30th nov and it has been mentioned that in 7 days it will deliver but so far no delivery of physical fastag, kindly update when will it be delivered. Reference number - hfr817635.
On 7th dec, got wallet login details but so far physical fastag is not received. Appreciate quick update and timely resolution

I have purchased fastag via hdfc bank on 27/nov/2019, i have got a message hdfc saying that "your fastag wallet has been created! The card will be dispatched in 4 working days on 30/nov/2019". Unfortunately, i have not received the fastag and customer service number "[protected]" always unreachable.

My fastag details:
Wallet id :[protected]

Requesting you to help in resolving the same.